My son bought a new Mazda here for several reasons. One, a worthy deal, yet damn near as important was the general mood of the place. Upbeat yet genuine, they seem to want to make you happy instead of longing for somewhere to stab you with expensive trickery.Service department was solid when I took both my car and my wife’s in for inspection and whatever that revealed. The gal in charge of the comings and going’s was very efficient, tempered with a grounded sense of humor. The mechanic talked me through a particular difficulty with a repair, but no attempt to raise the quoted figure.Mazda is producing some wicked good cars, and if you’re in the Delaware Valley, check them out.Todd K

Great Pacifico experience - given the supply shortage, Lamont was compassionate and helpful. It took a couple of visits and tries to get a car that fit my needs and budget, but they were patient and they do not rip customers off with needless “market adjustment” fees. The entire sales staff is great.

I can’t express my gratitude enough to Mr. Juan Landivar for my exceptional purchase experience. If you’re planning to get a Mazda I definitely recommend you go to Pacifico and ask for him. He is a great listener, patient and very knowledgeable about all Mazda models and trims and is a real consultant by all means. He is not pushy at all like all other dealers are and helps you make up your mind at ease with no pressure while he provides as much useful information as possible to help with your purchase decisions.The finance manager, Mike, was also a pleasure to work with, he was very flexible and worked around our schedule to make the financial process as simple as possible.

I bought a 2020 Santa Fe last week from Brandon. I drove an hour to see this specific car and the entire staff were more than willing to help! Brandon even got in the car and explained every single button in the car! Great customer service, amazing warranty and the right prices. I have nothing negative to say!

Jay was great at communicating with me about my car and repair status. I was also offered transportation for drop off and pickup! I didn’t know that was part of the service this time, but that will certainly be helpful in the future.

Everyone here is super nice and constantly communicate with you regarding updates to your vehicle service. They genuinely care about you and make you feel like family. I’ve purchased both of my vehicles from Pacifico Mazda and only get them serviced here. I trust in the Pacifico Mazda team and the service is top tier.

My husband and I got off our flight at airport to a dead car. We were able to get it jump started but it wasn’t working right and had many dash lights going off. We managed to get it to Pacifico Mazda and they were able to get it in right away and were very reasonably priced. Staff very nice and helpful.

Steve & Chris will be the reason why I return to Pacifico Mazda. They’re team work is unmatched. Steve did an amazing job explaining to me everything that was happening. When it was time for Chris to talk to me, he always made sure I understood and was comfortable with the next steps. They made my experience beyond pleasant. I appreciated their patience, optimism and wisdom. I will be recommending ppl I know searching for a car to come here.

Pacifico Mazda was really helpful and efficient getting my car serviced and making a new key. They were clearly busy and I had made my appt for service the day before online, and it was not showing up. They fit us in anyway, added a new key request on and provided us a ride home instead of waiting for several hours at the dealer. I was contacted by text when the car was ready. Excellent service, friendly staff and free car wash!

I came for Pacifico Mazda, and Pacifico is just so much better than Faulkner Mazda. They won’t judge you and give you attitudes. Pacifico got great customer service, great quality of work done, everyone’s friendly and the overall experience is just wonderful. Did not regret getting my car here and will definitely be a returning customer.

My first time buying a new car after 11 years. I truly felt they were honest about the sale. They took the time to go over the details and process with me even after hours and that meant a lot to me. Is not about quantity but quality. Thank you Pacifico Mazda and thanks to Jacob Akeel who was my direct sales person. Great job!

Juan Landivar from Mazda was great. He took care of us and got us exactly what we wanted and needed quickly. He was kind and patient. Juan got us a fantastic deal on our trade in and was always very responsive, even after the purchase was finalized and I had questions in the following weeks. I highly recommend giving Pacifico Mazda a call and asking for Juan if you’re considering a Mazda.

Jackie the service manager was amazing and went well beyond the basics to help me fix a unexpected situation with my Mazda. She really was incredibly kind and should be commended for her hard work. I will remember this and I’m so grateful.

Everyone at Pacifico was fantastic!! They helped me get into a car that day, even though I had doubts because of my credit. Bow Tie was awesome!! He made sure I chose a good car with low mileage. I never for one second felt like anyone was trying to get over on me. Id recommend Pacifico to EVERYONE and ANYONE who is looking to buy a car.

Excellent sales experience with Pacifico Mazda. My wife was shopping for her first new car to buy (I have bought 5 brand new cars in the last 12 years so I do have experience with this) - and the sales experience at Pacifico for her was great. Lamont was a top notch salesman and was able to help her get a Mazda CX-30 turbo at exactly the price she wanted and was very accommodating through the whole experience. Definitely made the buying experience better which really helps you to appreciate your purchase. Not only that, but she won a TV on the spin the wheel. Joe in Finance walked us through sealing the date at the best rate and threw a deal on a tire/wheel package. I am very happy that they made my wifes first new car purchase an excellent memorable one. We will be continuing to bring it in for service! If you are in the Philadelphia area, I highly recommend Pacifico Mazda.

Good service for our Mazda inspection . Recommended a number of repairs, some of which seem unnecessary at this time .

First time visitor and had a very pleasant experience. Mike met me at my car and made sure he had all the information he needed. Everyone was super friendly. The service was quick and came with a free car wash. The only downside was that the Wi-Fi wasn’t working and I was planning to do work, but it was quick enough that it didn’t end up mattering!

Mr chuck was my sales man, he went about and beyond to find the car that suits my income. Not only that he worked with me and my situation I’m dealing with.I have nothing bad about this place ! My engine lite came on the about three days after my purchase, MR. Chuck made sure I had a replacement car the next day. Not only that ITS WAS BRAND NEW NO MILES AND a 2021 explorer

Service advisors were great at explaining what my car needed. It was cool outside on the morning that I pick the vehicle up however, when the temperature went up in the afternoon and I turned on the air conditioner it only blew warm air.Hopefully this could be rectified when I call them Monday morning.

I had a great experience at Pacifico Hyundai. From the morning I got there, I was greeted by the Sales manager who was pleasant and engaging. AC was an awesome Sales Representative. He was patient, knowledgeable and accommodating. The car I saw online was sold, but he took the time to research other cars cars in my price and mileage range. Definitely, recommending Pacifico to family and friends. Thank you😃

Simply wonderful!I went here with my brother and poor English speaking parents. AC is a saint and was very helpful and patient as I had to to translate back and forth.Despite being a walk in and not having an appointment, I appreciate they were able to squeeze us in and get all paper work done in a single day.I greatly appreciate that there was no sudden surprises, and got the out the door price immediately and got sent online links. Very honest. There was an attempt at an upsell during the finance and insurance phase, but there was no pressure when we opted out.To top it all off, we went there Labor Day weekend and got some BBQ on the house so we didnt have to worry about food and drinks while waiting, and we also got some nice canvas bags as gifts after buying our car.

Had my 60k Mazda service appt. Jay was friendly and knowledgeable, explained everything that was being done. The lounge area is very clean and comfortable, they provide refreshments and the Wifi worked great, I brought my laptop and worked for a few hours while my car was serviced. Will definitely continue to bring my car here.

Gerry and Neal were awesome in helping me find my new 2021 Ford Explorer. The process was fast and professional. The showroom was very clean and that made me feel comfortable in this crazy environment. I definitely would recommend Pacifico.

Had a really easy and wonderful experience with Pacifico. Even though they were short-staffed, everyone was attentive and helpful. AC was helpful along the process and made the daunting task of buying a new car stress-free. Would recommend to anyone in the market.

I went to Pacifico Mazda for my car inspection. The inspection was done in a timely manner. While there I also received AMAZING customer service from Jay, I will definitely be back for my future car repair needs!

Thanks to Dave Heffernan, my experience at Pacifico Mazda was excellent. He and his whole team were efficient and friendly, able to answer all of my questions and make sure the smallest details were taken care of. I highly recommend working with Dave for your next car. Special thanks to Taylor for making me feel welcome on my first visit! I’m happy with my new-to-me Mazda and look forward to the ongoing support I’ll receive at the Pacifico dealership and service department.

Everyone I worked with was professional, competent, and friendly. They charged me a fair price for the work on my Mazda3, and completed the work on time. I wish every visit to a car mechanic was like this one!

The people who work in the Pacifico Mazda service department are really nice, very helpful, and its always a pleasant experience. They offer transportation if service will be delayed, have a can-do helpful attitude, treat customers respectfully. Communication is excellent. Overrall, its such a big difference from the car service department I used to use (different manufacturer) that I used to dread.I like the on-line appointment portal, very efficient and reliable. One suggestions to them is that someone actually read the notes that are put into the reservation form - which doesnt seem to be the case.No one really enjoys getting their car serviced, but I think this is as good an experience that Ive had.

Negative experience. Used car manager Jo is very rude. Had a fight on the phone and yelling at each other. Cant imagine it! Worst customer service Id ever experienced. All paperwork took 5 hours with appointment. Friends accompanied will definitely stay away from this dealership, not to say this location. Wished I had never been there before.

Wonderful staff at Pacifico Hyundai. Actually made the car buying experience fast, pleasant and enjoyable. Special thanks to Mike C. and I believe Joe from finance-two professionals and all around good guys. TY!

The staff is very welcoming and organized. They made me feel at home. The process was easy and not time consuming. I really enjoyed my conversation with the salesman. Very knowledgeable about the car and polite. I will purchase from them again .. If you go there ask for Ace, he’s an awesome guy.

Jackie was awesome! Very helpful and very responsive to make sure my trip was efficient and smooth! I can’t believe I waited so long to get the work done, they made it easy!

I had set up my service appointment in advance to include a loaner. They had no loaners in. After an hour at Enterprise, I finally got a loaner (with iffy breaks). When I picked up my carafe to work from its 75k service (it was running perfectly when I dropped it off), I no sooner pulled out of the spot and stepped on the gas and the car started shaking, making crazy noises, refusing to accelerate, and the service engine light came on (along with traction control and a few others. Only the engine light stayed on when stopping and restarting car). Since it was about 6 (after work), service was closed and I had to leave my car (leaving us with only 1 car seat for my daughter) with the hopes that whatever they did wrong can be fixed before I leave town tomorrow.

I got Apple CarPlay installed in a 2016 Mazda6 which did not take long. Price was reasonable and everything is working as it should be. Employees were friendly and very helpful. 5 star Customer service. I’m glad I came to this location. I would definitely recommend coming here.

Customer service was excellent! They made sure that my vehicle was inspected and serviced, quickly, and got me out of there in the time they said it would take!

Matt is amazing, literally best worker and customer service I’ve ever seen. He helped me out in such a short amount of time since I was traveling between states for work

Waited two hours for a oil and filter change, and a tire rotation. They decided to add some fuel additive without asking me and charged me $100 for the work. Any shop would have charged me $50 for synthetic oil and filter swap, with a tire rotation. I do not recommend going here because prices are not made clear, fuel additive was not requested and is overpriced (check auto zone or advanced auto parts), waiting time is high, and every customer there complained about the very high waiting times each time they come for service.Besides that, the staff was nice, and they had pretzels and mustard. Coffee machine there too.

Great service! Nice friendly staff! We looked at a few pre-owned cars here and then tried out luck at other dealers, but Pacifico’s deals and cars couldn’t be beat. I would definitely recommend them. Chris Watson was super helpful throughout the process and not too pushy like some car sales people can be. Great place!

We had an easy car buying experience and definitely got a good fair deal! Everyone was courteous and friendly! Would definitely buy another car at Pacifico

I usually take my car to Faulkner but due to the tornado damage they just sustained I was unable to do so. I had a flat tire, needed a services, and some oil as well in my Mazda 6.. man oh man is Pacifico on point! I had my car towed there, the next morning I got a call from Jay and he was just absolutely fantastic! They did everything needed to get the car up and running, same day mind you, and even paid for the Lyft to get me there. I cannot recommend them enough and will be taking my car there from now own, oh and do yourself a favor and ask to work with Jay!

First the good: check in was fast and Pacifico provided Lyft back to town - nice! All staff at check in and pick up were friendly and efficient, working under pretty rough conditions while the dealership is under renovation. Work was done quickly and, as far as I can tell, well. The only reason the review isn’t 5-stars is that there was an item (driver’s side replacement mirror) I knew would need to be ordered. I noted this in the on-line form I submitted when making the appointment a week earlier and in two voice mails I left. To my disappointment, neither voice mail was returned and the mirror wasn’t ordered. Dealer expedited the part but the repairs took two days instead of one. Will return for other major work but not for routine maintenance. Access is just a pain and the lack of responsiveness was very disappointing.

Madza always provide great customer service. Jackie and Lamont always look out for the best interest of the customer.

Big shout out the (Jackie Symons)Pacifico Mazda service group !! Walked in twice, in the past three months for two different problems into Pacifico mazda. Jackie made the process super smooth, submitted my claims and finished the job just in time. She genuinely tries to help all the customers. Very accommodating and customer friendly dealership. Its my to go place.

The sales Representative did a wonderful job Prepare my car for pick up financial department took to entirely too long to prepare my paperwork.

Great experience. salesman AC was veryeasy to deal with. Answered all my questionsand followed up on all the paper work.Made everything go very smooth.

The staff is courteous and professional. You are treated with dignity and respect. The waiting rooms are quiet and the bathrooms are clean. You are kept informed about your vehicle and the cost of repairs. You are never pressured to consider repairs you are not prepared to undertake. The scheduling of appointments are painless. You receive your vehicle back in a timely manner. I am completely satisfied with the service I receive!

What a journey! I live in Richmond, VA and my daughter is in Philly studying. Our Mazda6 she uses for travel to work suddenly started running rough. We had the car towed to Pacificos night drop off. They called the next morning and performed an analysis. The bad news - I needed a new fuel injector and plugs. The good news, they took care of it overnight. AND they sent a car to pick up my daughter when she was ready for the car. Great service, communication and attention to detail. Most grateful.

I was actually at Pacifico Ford. What a great experience...the entire staff is top notch, made my purchase easy and fast. Would highly recommend!

Just purchased a new Elantra hybrid from David Hehhernan at Pacifico (Mazda and Hyundai). He is great to deal with. He was attentive and accommodating throughout the test drive period. I am kind of slow and anxious about large purchases, and I have seen other dealers walk away, rather than help me work through my doubts and questions. David helped me get the car I wanted, and I felt like I got a fair price. I am looking forward to a good service relationship as well.

I had an appointment at 8:15am for an oil change. Everything was smooth and I was out of the service center by 8;50am. A multi point inspection on the car was done as well. I liked the service performed at Pacifico.

Spectacular dealership!!!!! Shout out to Earl Hill specifically! He was super friendly and very helpful with helping me get my first car! Amazing dealership!!!!! Much love to the Pacifico Ford family!-Shaila Powell

Labor and parts way too expensive . Went to a local shop to get it done for less than a 3rd of their estimate ($5000) — I understand they are a dealership but I won’t be coming back here unless I have a brand new Mazda that is under warranty .

Do not buy the service contract there because no one will ever answer the phone or get back to you. Got a brand new 2019 Mazda and no one can even call me back for a simple inspection on my vehicle WORST CUSTOMER SERVICE EVER!!! THEY SHOULD GET A LAWSUIT AND LOOKING INTO IT

Thanks to a service representative by the name of Jacques Nicaisse my experience in the Mazda service department was outstanding. Mr. Nicaisse provided me with all of the information that was Necessary for my repairs while going the extra mile to make sure other means of transportation was provided during my repairs. What started out to be a nightmare/ inconvenience because of the patients and care that was displayed by Mr. Nicaisse actually turn out to be the most amazing experience I’ve ever had with a dealership.Thanks again for all of the hard work and efforts5 Stars well deserved!

I came in for an oil change. The staff their is amazing! They checked my fluids, breaks, tires etc. and did the oil change all for $43. I also purchased my car from there so every fourth or third oil change is free. My mom goes there as well. They usually try to give you some type of deal or discount. A+ service!!!

Jackie is always kind and helpful! Please keep her there because she makes the experience better!

I was cordially greeted, and my car promptly serviced. I asked questions and got answers in a satisfactory manner. Overall, the experience met my standards for customer service. Thank you very much!

Service was excellent and the team stayed focused on task with their building under construction-totally gutted. I hope to see the showrooms and service waiting areas fresh and new next time.

I want to thank the Pacifico family for making my car buying experience amazing 🤩!!!! Thanks

From Taylor to AC to Joe! What an incredible experience! I have to say it was the EASIEST car buying experience evah! The only reason I didnt rate 5 star is because I think the detailing could have been better. Small thing in an otherwise GREAT experience! I HIGHLY RECOMMEND PACIFICO MAZDA!!!

I serviced my vehicle at Pacifico so naturally after it was side swiped by a police vehicle I didnt even consider another place. BIG mistake! Communication is nonexistent. Having never actually gone through this process I was unaware of many things that they should have done. Of course the insurance company quoted less than what I would have considered necessary. It was the job of Pacificos body shop to have adjustments made. They had my vehicle long enough for all of the work to be completed several times over. Instead of including the visible scratches and places of obvious paint transfer from where the white cruiser the hit my black truck they only completed the work from the insurance quote. Which took over a month from my initial visit to the time I picked it up. I waited almost a month for them to get the sideview mirror then gave up and got one from online & put it on myself. They had my truck 9 days to repaint a bumper. NOT ONCE did anyone EVER call me. When I called the one receptionist made it seem like I was intruding on her time, very rude and unprofessional. The other lady is sweet as pie but didnt call me back like she said she would. Overall it was hands down the WORST EXPERIENCE Ive had with Pacifico.

I had a great experience here today for my oil change. Jorge was very personable and made the whole process so easy for me. He was very sweet and I give him 10 stars!! I will definitely be returning again!

My appointment was exactly at 8:00 AM the staff there. The service was excellent. Everyone was very professional and courteous. I enjoyed myself sitting in the very clean waiting room. So I rate my service with a five star because it was in an out and No long waiting time.

I went in to Pacifico to look for a vehicle, and I met a wonderful man, Mr. Hill, was very professional, and very nice, he answered all my questions and helped me pick out a vehicle that suited my needs, and the process was short and sweet! If youre looking for a vehicle, Mr. Hill is your man!

Best people to do business with, you have a client for life.

Arrived early, friendly staff greeted and immediately waited on me. They were very courteous and had me out the door in less than 30 minutes.

Jacques was great— always helpful & friendly as usual. I waited for less time than I was scheduled for. Thank you!

Got a great car from some great people! (Thanks Steve and AC.) Lots of choices, clean cars. Fair prices. Check them out.

Car shopping can be such a stressful and daunting task - I know from experience! We visited several different dealerships recently and always left with our heads spinning, wondering about the mystery fees, and how slick many of the game playing salespeople came across. We then visited Pacifico Hyundai/Mazda. When we pulled in the parking lot, we prepared ourselves to be approached by another fast-talking, head spinning encounter.....WOW, were we surprised!! We were greeted with sincerely friendly smiles, were offered refreshments, and introduced to an OUTSTANDING salesperson, Juan. He made us feel comfortable with NO fast-talking sales pitch, answered all our questions patiently and clearly, and most importantly, was HONEST, professional, and friendly. We couldn’t have asked for a better salesperson or “car buying” experience. Juan went over and above to make us 100% happy with our new vehicle and the customer service we received. He was with us for the whole process and NEVER made us feel like we were just another sale. From dealing with Juan and the other Pacifico employees that we came into contact with, I can honestly say that the next time we are in the market for another car, we’re going straight to Pacifico!!! Yes, I gave Juan and Pacifico 5 stars .... if I could give them 10 stars, I would!!! You can bet we will ABSOLUTELY be recommending them to our family and friends!!!

From the moment I contacted Pacifico Mazda about my vehicle having two recalls that needed immediate attention “ASAP”, I couldn’t have dreamed of a better experience with a dealership/service center. I was always treated with respect and a high level of professionalism. I must give special thanks to “Jay”, you really went above and beyond with your service. I was always kept updated on any changes or delays for any reason. A part for my vehicle was being shipped and the moment “Jay” estimated it would be a few days before the shipment came he contacted me, offered to Uber/Lyft me back to the dealership and provide me a loaner vehicle until my vehicle was completed. I would also like to thank “Jackie”, you were so professional and kind, I never felt rushed while filling out paperwork and you were kind enough to drive my vehicle back up front after I returned the loaner vehicle and also, “Jackie” had amazing energy which immediately made me feel welcomed. I would also like to thanks the mechanics who worked on my vehicle!! “Jay”, “Jackie” and Mechanics Thank you all for an amazing experience!! THANK YOU!! TO THE ENTIRE STAFF AT **PACIFICO MAZDA**

George at the Service desk was an ace. I still want to find out about extending my lease. What are my options? My lease is up in December. Please advise. JT

A great family oriented team too work with if you are looking to purchase a vehicle

I worked with Juan as my salesman and I appreciated that he was patient and didn’t pressure me into any decisions. He assisted me in every way and made me feel comfortable with buying my first foreign made vehicle. I don’t respond to hyper type behavior and he was a great fit for me with this purchase.

Pacifica Mazda has the white glove treatment I expect from a car dealership/service center. Everyone is always friendly and accommodating. The public areas are clean and well organized. The service center is thorough and explains everything they will do or was done to my vehicle. I would highly recommend.

As usual service was courteous, competent and professional. Also speedy I might add.😊😊😊

Jay and team were helpful, expedient, and friendly. Cant say Ive had a better experience at a Mazda dealership and Ive liked all of the dealerships Ive visited.

I got an oil change and an emissions test, I was in and out in one hour! Professional and friendly staff and a clean and comfortable waiting room! Great experience.

Service is great everything was done properly I was treated very respectfully I will definitely go back there again

I had a great experience buying my first car in Philly. Juan was specially helpful and was upfront with all the parts of the vehicle history, finance and sale. Complimentary car wash every time is an added bonus. Definitely recommend!

Great experience and customer service! Repeat buyer from this dealership - highly recommend! Thank you Mike, Brandon, Chris and Joe ! 😊

Buying a new car at Pacifico Mazada was easy and stress free. The staff was super helpful, and professional. Would definitely recommend here for your next purchase.

Service staff at Pacifico Mazda is always great, personable and ready to meet your automotive needs. Since my vehicle purchase two years ago, Ive been able to rely on them for scheduled maintenance as well as urgent matters. Its a great team of professionals.

My experience there with Mazda was nothing but pure professionalism. I took my car there for service and a check engine deficiency. I was greeted by Jorge in the service department and he made me feel like I was family. Refreshments and the waiting area was excellent. I can’t wait to continue my services with Mazda dealership.

I was sold a used part that was also broken. I should have been suspicious of the re-taped bag it came in. I still need the part. This is criminal.

Had great experience with our sales person, AC. He took the time out to show us all makes and models of their cars. Gave great incentives and had patience. The whole Mazda group was fantastic! No pressure to purchase.

I found the car of my dreams at Pacifico Mazda and Mike Conahan (plus other team members) did an awesome job coordinating the purchase and transport to South Carolina where my car will call home! I had an awesome experience. It couldnt have been easier and more pleasant. Thanks Mike, Kurt and everyone else that made this happen!

Acia Gay was my sales person and he treated us like we were family. He was very easy to talk to and he was very kind patient and funny. He explained everything in detail and assured me if I needed him in the future he would be happy to help. I was already a part of the Hyundai family and I must say I am very pleased with my service. Thank you and God bless

Extremely frustrating experience with this dealership. My temp tags expire and I cant get a hold of one single person who works there to get an update. My sales rep, JP, told me that DMV is slow, but was going to send me an affidavit that was never sent. I reached out to him again and asked him to email it to me and I still did not get a response. I have called the dealership multiple times (and JP once but the phone call doesnt even go through) to get some sort of answer and I have not received a call back in over a week, nor can I even reach a person who I can talk to. How is it possible that no one seems to be working there and no one knows what happened to my tags? All I need is an update -- I didnt think it would be too much to ask for.

Bought a car, won a 50in TV at the wheel spin! Great experience with Mike Della Polla as a salesman, very knowledgeable and helpful. Everybody there were friendly and welcoming, not pushy at all and just trying to help the client as best as possible

Great service department. Always trying to provide options to check your vehicle in great working order.

We were greeted by Jorge, our customer satisfaction manager in the Service Department and he made sure that we felt take care of. We also appreciated the complimentary Lyft service home and back to the dealership to pick up our vehicle. The coupon for a free car wash was nice too.

Pacifico Mazda has the BEST customer service.They’re courteous, knowledgeable and, best of all, personable. They treat each client like they’ve know them for years.

This place is every sleazy car dealer stereotype you can imagine. They barely moved on price, but I was at least a little comforted that theyd agreed to repair a couple of defective items. After several attempts to schedule the *contracted* repairs, at one point I was told they were ordering the parts then later told they had no idea they were even supposed to fix, and ultimately refused service because I was two weeks past the allotted 30 day window.Dont trust a word from anyone here. They only want to rip you off, and theyll waste as much of your time as possible while doing it.

Took my 2017 Mazda in for an oil change and tire rotation service. The mechanic recommended to replace the cabin air filters as they were getting clogged. Happy with the service knowing I will pay dealer pricing. Thanks service team.

Amanda at the service center is amazing! When my car started having transmission issues, she got us in right away, even though it’s right before Christmas and they were super busy. She kept us informed the whole time, was super helpful, and my car was all fixed by the next morning. She was definitely a life saver.

Great experience. Knowledgeable staff and super helpful!

Quick and friendly service to update I infotainment system!

I drove off with the car that I actually wanted. The environment was very welcoming and the staff was very friendly. A.C worked with me and he was great! I would definitely recommend to anyone!

Take your car literally ANYWHERE else to be serviced. I can understand that places are understaffed at times, things come up, and repairs may take longer than expected. What I cant understand is the unprofessionalism of the service representatives at this location. I was called once for an update on my car in the SIX days that it was there. Each time I talked to someone, I was told they would call back in an hour, and they never delivered. Every time, it seemed like my car was about to be finished and they would just call me back shortly. I never got a call, and from then, it was a hassle to get ahold of anyone. Anytime I tried to reach the service station, I was immediately transferred to voicemail. They must ignore or just not care about voicemails because I never received a call back. I had my friend try to call them and magically she got through to a representative! Its like they were screening the calls and literally avoiding me.I did not feel like a priority and I did not feel like my business was at all valued by Pacifico Mazda. After my car being there for the time that it was, I left not knowing if everything was fixed. They only had time to fix the initial problem. I left scared that my car was going to break down again, not knowing if the fix resolved all of the cars issues. As a new resident of the area, I was really hoping that this service experience would have been a good one and I would have gained a new trusty mechanic. The rep did offer me a $100 discount at the end, but it was the same offer I had through a coupon on the MyMazda app, so it really didnt mean anything.

Jorge made it easy and cheap. And everyone is helpful and funny. Can’t complain about one thing.Thanks