user
1st Rate Auto & Truck Repair
1801 S 25th St, Philadelphia, PA 19145, United States
Appearance
1st Rate Auto & Truck Repair
Comments
Pa
Review №1

Really solid, reliable place to go if you need anything. Great people and even better service. Would recommend 10/10

Su
Review №2

Every aspect of this service was tops. I called in the morning & a friendly guy answered. I needed an inspection. He let me know I could show up anytime that day. Arrived around 1, which coincided with the mechanics’ lunch break. The guy at the counter asked if I could return in a little while and he’d save my spot. I ran a quick errand and when I returned to the shop, he told me my timing was perfect.I’d barely been waiting when they came back (maybe 20 minutes?) to let me know my car was all done. I couldn’t believe how efficient they were.And the price was great. I’m so happy to have found a new mechanic. I felt very comfortable and cared for. Real nice guys.The location is pretty interesting under the train tracks. A corner of Philly I don’t often see.

Mi
Review №3

I’ve been coming here for a while because it’s convenient but now i can’t take it anymore because all they do is overcharge people. especially if you’re a female. every time i come they always tell me one thing after another and find ways to scam you for other parts or prices. then when you ask them to explain it they have an attitude or deny what they said after you confront them about the work they did.

I
Review №4

Nice clean place. Very organized. This is what people want and need.

Ma
Review №5

My go-to for keeping my older car on the road, safe, and inspected They dont try to oversell you and understands budget. Almost always availability to drive right in. Do recommend.

KE
Review №6

Always a 5 in my book. So I referred a family member here last week and her remarks were awesome. They did everything I said they would do from dealing with them from years of experience. They told her the TRUTH which was something she hasnt been receiving during the duration of owning her car from other auto mechanics. I love it when a great referral comes together. I will always refer 1st rate auto. Love those guys!!!

Da
Review №7

Just moved to Philly from Baltimore and needed a new mechanic. This place is awesome. Trustworthy, nice, and quick. Highly recommend.

Ke
Review №8

I cant say enough good stuff about 1st Rate. Problem with your machine? Go see Ron. It will get done right, at an honest, reasonable and fair price and fast! I had inspection done on my wifes cars while we waited ... MAYBE 45 mins. Ive been to places that are empty and they take 2 hours!!! Give Ron and his crew a call, be straight with him, hell be straight with you.

ko
Review №9

Simply the best, their honesty and quality of work is top notch...they take care of all of my vehicles...

De
Review №10

If you are looking for amazing customer service and top notch service, come here. Joe and Ronny do everything and are extremely responsible and respectful. My first time here and I was out in less than and hour. I was treated like a human and not a number will definitely be back. Thanks guys for everything.

Ju
Review №11

Im so glad this place was recommended to me. I recently moved to PA from out of state and PA gives you a short window of time to get your car registered and inspected, etc. I was able to make an appointment with 1st Rate Auto right away, and they did a full inspection of the car and put on my new license plate. It was very efficient and they were extremely friendly. I also appreciated that they took the time to summarize the results of the inspection. I dont know a lot about cars so I always leave it up to the professionals, but he took the time to explain things to me. It was also very reasonably priced. Ill definitely be going back again when I need any work on my car.

Em
Review №12

Ive been a customer for years. I cant say enough good things about 1st Rate. Their customer service cant be beat and their prices are very reasonable! They always get me right in and do the work right away. When Ive needed things done the team does a wonderful job explaining and even sometimes showing me the broken part. If you need a great mechanic you can trust go to 1st Rate!

Ju
Review №13

Clean, professional, organized, and fair! This is a great shop, and your best choice in the area!

Ci
Review №14

Best place in South Philly been going here for the past 10 years, GREAT People and Great service, Definitely go here you wont regret it.

Th
Review №15

I sure will recommend that shop to everybody

Ma
Review №16

Clean, friendly, and the easy to access. Oil change with air filter replacement cost me $170 (I didnt ask for pricing so this is on me) and took around 7 hours.Would recommend to others.

Mi
Review №17

These guys rock. Consistent staff time after time, and they are honest. They never to rip you off.My AC wasnt working, it was leaking in in almost part of the AC system. They did not try to sell me on a big fix. They simply said just keep recharging it, despite the leaks it would last a few seasons.

Li
Review №18

Things I am interested in: my cat, human behavior, the best restaurants in my area, wine. Things I’m not that interested in but should be: car maintenance and inspection. Picture it: recently relocated girl in Philly with an expired MA tag and no recent inspection to call her own, driving with baited breath, hoping the state troopers and PPA don’t find me. And then, I discovered 1st Rate Auto and Truck Repair. They are the heroes of my novella. Provided me with inspection and routine maintenance at a great price AND months later when my air pressure light came on, offered to check my tires and put the air in for me. They are a class act, and I’m happy they were recommended to me!!

As
Review №19

Excellent service - friendly staff. Prices are very affordable, and the workers are so professional.

Kr
Review №20

I’m happy they were recommended to me!! Food was amazing.

Bi
Review №21

Went to have my car looked at was buying it and they gave me an honest whats what with the car and I returned it to carvana to get another one glad I found them

Ma
Review №22

These guys always take care of myself and everyone I know. They are honest, knowledgeable and kind. Highly recommended for service and skill.

Do
Review №23

Great job.

Gl
Review №24

I was disappointed. It said it was opened until 6pm. I arrived at 535pm and couldnt get my car inspection because they shut down machines at 530 so that they leave at 6pm. I wasted my time.

Je
Review №25

Honestly, these guys live up to the hype. Been multiple times and still experiencing the same quality service at a competitive price.

Jo
Review №26

Mechanics are good and friendly. Gets you in and out as quickly as possible. Never suggest anything that you do not need. Would recommend for repairs. Secured location for cars needing repairs. Good rates and posted rates

An
Review №27

Get me in and out quick! All the mechanics are so helpful. The service is professional and attentive! Really recommended for people who car services.

Na
Review №28

Always good 👌 service

2
Review №29

This is the Number 1 for my Family ever. Nice service and fast. We just went to get inspection done yesterday OMG. Super Cool. Love And want to go back. Thank You So much. 💕💕💕

AA
Review №30

Dint get any work done. But impressed with their honesty. I went there to get state inspection for car with connecticut plates. told me I would end up paying twice after registering in PA and suggested me to come back after registering in PA rather than taking my money twice. Good to know there are still honest auto shops around.

Jo
Review №31

Great service, prompt, reasonable prices. Highly recommend.

Ma
Review №32

Best crew in town hands down. Ron was extremely helpful and professional. Will definitely come back.

Ju
Review №33

I was in the market for a great mechanic and I found one at 1st Rate Auto and Truck Repair! I was blown away on my first visit to 1st Rate by the way Ron and all the guys in the shop put people before profit. They explained exactly what they were doing to the car and why it needed to be fixed. They were in contact with me each step of the way and it really made me feel like I could trust the team at 1st Rate Auto and Truck repair. I am a customer for life and will be recommending them to everyone!

Da
Review №34

Kai is amazing! Randomly stumbled upon this place today when I dinged my rear view mirror. Fixed it on the spot for me in a matter of minutes. Literally the best experience ever at an auto body repair shop. This place is AMAZING!! Highly recommend it.

Wi
Review №35

Nice and very reliable also you dont have to worry about getting scam here..

Dy
Review №36

I am so happy to have found 1st Rate Auto online a few years ago when I was having front end vibrations in my 89 Ford Escort. No one knew exactly what was wrong. They only knew I had an old car with original parts. Perfect for them. After replacing every front end part they could think of the vibration was still there. Joe and Ron, at 1st Rate Auto, took every care to stop my bleeding purse. They took the car on multiple test drives, thought outside the box to diagnose the problem, and made the repair. Now all vibrations are gone.The staff is knowledgeable, professional, and courteous. They all love cars are happy to help me restore mine. Joe never lets me replace a part my car doesn’t need and every service is saved to my own online history which I can view at any time. My car and I have truly found a car repair home with 1st Rate Auto. And this is the same thing every other customer says to me while waiting for their repairs to be completed. With one exception, they say they have been coming here for many more years than I have. We all say, “I trust Joe.”

Sa
Review №37

These guys are here to provide great service rather than just make a buck.They always provide me with multiple option, suggesting what I should get done today to improve the life of my car, and what I should keep in mind for the next visit.They help me spend only what I need to and I have never had any problems with my car after taking it to them. I feel like I am in capable hands and I can tell they care about taking care of me. Joe told me they think how theyd want their own family treated and try to provide that service to everyone - and they do!

La
Review №38

These guys were great, laid out all my options so that I could be cost conscious and explained everything clearly so I could really understand. They were recommended to me by my brother, and now my boyfriend will be taking his truck there too - would highly recommend.

Sa
Review №39

Quick, thorough, efficient, and inexpensive. The mechanics keep my car in top running shape. There are never any surprises.Month of May: My car was shaking badly. Seems I bent a rim and did some other damage when mistakenly cross over a medium. Now my car drives like it just came from the dealership new. So happy with how the mechanics keep my car in good working condition. Thank you so much.

Ha
Review №40

Great people. Great service. Quick turn around!

Ju
Review №41

I recommend this shop to anyone,, the owner Joe is one of the best auto mechanics in the industry,, ASE, MASTER TECH, Certified,, very friendly and highly professional,, if they cant fix your car 🚙, I dont think anyone can,,, fair price for the level of skill and service that you can expect,,....

Ty
Review №42

Honestly, these guys live up to the hype. Been multiple times and still experiencing the same quality service at a competitive price.

Ke
Review №43

Quick oil changed/inspection at a reasonable rate.

Ch
Review №44

I called based on the good reviews on Yelp and they werent lying! I was able to get a same day appointment and it took half the time that I was quoted at another auto shop. Everyone was really nice and courteous! I felt like I was a part of the family! Definitely recommend going there ^_^

Et
Review №45

Reasonable rates. Very happy with their work. Great place to get your car fixed!

Li
Review №46

These guys did a great job on not only the car (needed the thermostat housing replaced) but also on me as a customer. I was greeted like a WANTED customer (many shops in the area treat you like a pest). I was given an option of coffee or tea while waiting for them to diagnose the vehicle. I was given accurate information in a timely manner and kept informed via phone call about anything related to the job.In the end they got the (not so easy) job done in just one morning and even stayed late on a Saturday to assure the job being finished. My car wasnt left with any nasty oil & grease stains, the price was very reasonable AND they saved me money on the part by getting the appropriate at a better rate than the wrong part I got from autozone.This may be the BEST auto shop I have ever experienced and had work done at. This includes the majors like Firestone and Pep Boys! They definitely hold up to their name! 1st Rate!!

Ja
Review №47

They have always been reliable and reasonable, I come here for everything from an oil change to a breakdown even though I live up in Northern Liberties.Stand behind their work 100%. When I had a brake caliper they sourced and installed seize they replaced it in a timely manner completely free of charge, no questions asked. I didnt even ask for it to be replaced under warranty they just looked in their records saw that it was a part they put on and charged me nothing when I picked the car up. Great guys.

Ha
Review №48

Wonderful mechanics. They are honest and transparent about their services. Prices are very reasonable. They run everything by you prior to performing an unexpected service. Ive never had to wait. Always worth the drive.

Al
Review №49

Friendly, knowledgable, honest and fair. Came in because my brakes failed, and Ron took care of both me and my car. 1st Rate Auto is a rarity among auto shops in that they truly care about keeping customers coming back. Its the genuine kindness, honesty and hospitality I received today that has just made me a lifelong customer as long as Im living in or around Philadelphia.

Ma
Review №50

Prices are to high.

Ad
Review №51

Excellent. Have been coming here for a year. They take very good care of us. They take pride in their work and you can tell they love what they do.Update: Our car was hit recently. Some damage was done to the door and to the suspension. We left it with Joe and he negotiated with the insurance company on our behalf to prevent it from being totaled. Dealing with insurance companies can intimidating if you dont know how to get what you need from them. I was glad to have Joe as an advocate.Despite bringing the cost of the repair way down to meet this requirement, these guys still did top-notch work to get it running and looking great within that budget. He even remembered to get us a refund for the wheel and the alignment which we had them do out of pocket immediately after the incident. Very good work.

Ta
Review №52

Brought my new used car in. Didnt know anything about 1st rate, or the vehicle except what the dealer told me (not much). My bestie suggested I take her to 1st rate. Right from the door I felt as though they would take care of me fair and square. Thankfully it only needed normal tuning and very minor adjustments. But the guys there made me feel like my purchase was good and I was gonna be safe moving forward. Great place for ladies. Trustworthy, knowledgable, dependable. My new auto place forever!

De
Review №53

Great people, highly recommend. Will be my go-to place from now on!

th
Review №54

The dudes here are the best. They dont over charge you at all, and they always tell you or directly show you what is wrong with your car. Quick work as always, and as a international student who knows nothing about cars, Id say they saved me a lot of money because they charged 150 for my roomates Saab 9-3 windshield blade link kit while another mechanic shop around my area charged us 350. They have a lot of stuff in stock, or they have reliable providers for their parts. They even got a new air box from a dealership in a day when theres only one available on ebay and its 10 dollars more than what the guys at 1st rate charged me!

Sn
Review №55

Good MechanicsI would recommend them

Ar
Review №56

I have been with these guys over 15 yrs. One word Dependable .

M&
Review №57

Ron is very polite extremely helpful. He does honest work and in a timely manner. I highly recommend this place !

Wi
Review №58

After 50+ years of going to various mechanics, I think these guys are the best. They do what needs to be done at a reasonable price and I have never had any problems with their work. I wont go anywhere else.

Li
Review №59

Ive been coming here for years since I was young with my first car. Ive always felt safe and respected as a woman of color. This just happened to also be my partners mechanic for years too, so we both still bring our cars here (a Volvo and a Chevy truck). They can text you reminders and updates if you want.

Mi
Review №60

My whole family uses First Rate and our experiences with them have been nothing but wonderful. I can call or stop by with any questions or concerns about my car and they are more than happy to help and always make time. Ron and Joe are the nicest guys and I highly recommend taking your car to them.

Qu
Review №61

I love these guys, they explain everything prior to doing the work. They have consistently saved me money.... They have been a blessing

Da
Review №62

Great service!

Sh
Review №63

Aint nothing like a Auto Truck Repair Shop especially if they willing to work with you but you got to be fair

Ko
Review №64

Repair shop recommended. If your looking for a shop, they will do a great job and on time. They work with your schedule and very friendly staff. Gem in the area.

Br
Review №65

Honesty plus! No one here is afraid to tell you whats really needed for your car. It sets them apart. Weve rarely had experiences this good.

Ge
Review №66

Very professional staff and I was happy with the service. I would recommend them to my friends.

Ed
Review №67

Great service really great

Ka
Review №68

I first took my car here when I moved to Philadelphia (Fall of 2015) and needed to have the annual emissions/safety inspections done- Ive since taken my car here a few additional times for routine car care. This place is consistently a highly positive experience for me. The staff are always super friendly and helpful, they take the time to explain how your car is doing and if any work needs to be done, they walk you through it all. They always make sure all of my questions are answered. I have nothing but positive things to say about this shop (which is certainly unique for an auto repair place!). Keep up the good work, fellas!FYI: You can make appts during the week or do walk-in on Saturday AM. If youre really pressed for time- call ahead and find out how busy they are expected to be.UPDATE as of 06/09/2018: Ive continued taking my car here for maintenance and the occasional repair and I have nothing but great things to say. Im officially leaving Philly tomorrow, and if I could- I would pack these guys and their garage up and take them with me. :)

an
Review №69

Excellent service the name speaks for it self 1st rate Joe and Ron and stuff are the best

Ca
Review №70

Years and years go by and they are still the best place to get your car fix love this place

Wi
Review №71

Great customer service and very reasonable pricing. Explains everything thoroughly and works with what you have to get the job done. Free coffee while you wait also a plus. No high pressure sales.

Al
Review №72

Friendly, understanding, and a big help at last minute!

Ph
Review №73

Great people and very talented. Been going there for years and its always a pleasure.

Go
Review №74

Excellent service.. extremely experienced mechanics .. these are the guys other mechanics go to when their stumped

Mi
Review №75

Was not so sure when i brought my car here, the location is a bit out of the way, but this was an awesome repair shop. Old cars water pump failed, called them at night, they were able to take care of me the next morning. The internet said the repair would cost between 346 and 515 dollars, they ended up charging me 350, right at the low end of the price range. And the speed they diagnosed and fixed the problem meant i saved myself from renting a car for the day.Repair techs were courteous, and they diagnosed the problem and estimated the cost before they started repairing it, and when I got the bill every charge was itemized and explained. Most importantly, it has been a week now and repair has held up, bottom of the car is bone dry. These guys did everything i could have asked for, so 5 stars from me.

Ju
Review №76

Service is speedy. They take great care of my car and make sure all maintenance is up to date.

Tr
Review №77

Nice, quick and professional employees. Great car service without breaking the bank. I recommend this place for everyone and everything.

St
Review №78

BEST PEOPLE EVER. Said a pep boys estimate was bullshit and replaced LESS things on my car for LESS money and got it up and running so fast. Happy to talk about what theyre actually doing instead of bulls***ing you. Restored my faith in humanity.

Ji
Review №79

Very knowledgeable and professional with excellent customer service. Fast turn around, too.

Om
Review №80

Looks like I found a new place in philly! Thanks Ronnie

Ch
Review №81

Great service! Very knowledgeable and honest!

Ez
Review №82

If you want the best service for your money, and the job done fast, go to this place

Di
Review №83

Great group of mechanics! Very honest and efficient!They dont just give you your keys back and say see you later they explain to you everything they did to help you understand your vehicle more.

Ra
Review №84

Did work on my truck and, did a great job

Ja
Review №85

There price are reasonable will if needed go again

ev
Review №86

I called about getting a PA inspection, they had an opening for me within 30 minutes. Quick job, helpful staff! Thanks!

Sa
Review №87

These guys are so friendly and helpful. I can trust them to be real with me about what something will cost, and to complete repairs quickly.

Pa
Review №88

Two thumbs up! 1st Rate

Sh
Review №89

We have been using 1st Rate Auto for over 6 years and have never been disappointed. Great work and exceptional customer service!

Mi
Review №90

Great people and very talented.Been going there for years.

Th
Review №91

They do great work on your car

Ma
Review №92

Awesome mechanics who take pruse in their work, very reasonable price wise.

Ro
Review №93

Excellent Service! Best place for all your car needs.

Je
Review №94

Went for oil change based on reviews, was not disappointed. Will be going back, thanks Ron!

So
Review №95

Great honest professional service with low end prices un-like other shop who would charge you and arm and a leg.

Go
Review №96

Nice and professional staff. Get the job done

Ma
Review №97

Wonderful experience! Ron was my fiancé and Is mechanic. This was our first time going there. Ron gave an estimate of an hour for the service time and there were already a few cars ahead of us. We were expecting to be out within the next two hours but instead we were in and out within about 45 mins. The car was fixed within about 20 mins. The wait was fast, they offer free coffee while you wait and the customer service was superb! My fiancé brought the wrong card with him and they were working with us in order to pay for the service with out any hassles and were very friendly about it. I had cash on me but regardless they offered to work with us for the payment before I realized I had cash!They run an excellent auto shop. All the prices are fairly cheap, the mechanic, cashier and the other workers are all very friendly. Go there and you will not be disappointed. I went there for service based off of googles reviews and I do not regret it at all.PLEASE PLEASE PLEASE get service from these guys! EXCELLENT SERVICES AND CUSTOMER SERVICE! A+++++

Ra
Review №98

A+ work from 1st Rate Auto.

ke
Review №99

Quick painless and easy and prices are good

Ro
Review №100

One of the few mechanics I trust in City.

Information
28 Photos
100 Comments
4.7 Rating
  • Address:1801 S 25th St, Philadelphia, PA 19145, United States
  • Site:http://1strateautorepair.com/
  • Phone:+1 267-519-8446
Categories
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Oil change service
Working hours
  • Monday:8:30AM–6PM
  • Tuesday:8:30AM–6PM
  • Wednesday:8:30AM–6PM
  • Thursday:8:30AM–6PM
  • Friday:8:30AM–2PM
  • Saturday:Closed
  • Sunday:8:30AM–6PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations