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Jiffy Lube
9113 N 91st Ave, Peoria, AZ 85345, United States
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Jiffy Lube
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em
Review №1

Dirty Mike and they boys hooked me up got it done fast and correct. Thank you!

Cy
Review №2

It was fast and courteous. The crew was very polite.

Ch
Review №3

These guys are great. No upselling bullcrap. Just a normal bunch of friendly guys working to make a living. I dont have my go to mechanic out here since I moved and Ive been really happy coming here.Highly recommend.

Re
Review №4

Staff were courteous & professional, they stayed a few minutes late so I could pick my vehicle up before closing.

An
Review №5

These hard working guys definitely will take care of you. Really nice people.

At
Review №6

Dont bother going after 5p. Called the manager at 5p and was told they take last car at 530. I arrived before then to see employees standing around and was rudely told theyre cleaning and not taking customers. What a joke.

Hu
Review №7

When I showed up to get and oil change and tire rotation the manager told he was pretty busy and wasnt going to be able to do the tire rotation. I said fine just do the oil change, to my surprise i was the last one on the waiting line, they didnt even bother to offer to do the tire rotation even though there was no more vehicles behind me nor other appointments.

Su
Review №8

Today 116 Hot in outside, I am waiting outside for oil change my car almost 40 minutes . No one came to ask me for what service you need, very bad service . Then I went to pep boys, Half an hour don my oil change .Don’t waist your time Peoria jiffy lube .

So
Review №9

Just brought in a 2013 Hyundai sonata for an oil change. Not thinking much about it, I am from the Chicagoland area, we usually get the oil changed at the dealership where we bought the car. An oil change at the dealership usually runs around $55 for synthetic oil. Again not thinking much about it I just stopped into this jiffy lube had an oil change told him I wanted Mobil 1 synthetic and by the time they were done they charged me $104 with tax! Needless to say I went ballistic! I told him that you can buy the same exact oil at Walmart for $24.95 for five quarts and an oil filter would be at most $12. Now I guess I should have asked how much was an oil change but again not thinking much about it I figured it wouldnt be more than $67. Boy was I wrong! And also they didnt have any signs stating how much an oil changes. Well I can tell you go somewhere else! Sure you can change your oil yourself for a lot less but $104 is ridiculous! The gentleman apologize and stated yeah I guess I should have told you how much the oil change was before you dropped the car off, and when he told me it was $104 I asked him was that with a gun or without a gun? There are some coupons out there to get a little cheaper on the price and you think the guy would have least offered to just bump in a 10 or 15 Dollar discount, nope! Steer clear of jiffy lube! You can get your oil changed for at least $30 less somewhere else I can guarantee that! Boy did I get screwed!

K
Review №10

Great place. Will use again.

1
Review №11

Great on even non lube oriented repair work !

Ag
Review №12

This was excellent service!! Thank holy guys so much!!! 🤗

tr
Review №13

Their mechanics are very professional and knowledgeable .The service was very fast and efficient. Will definitely use them again ! Thanks guys !

Ja
Review №14

My wife came here for an oil change with a coupon and we had left with a $150 bill. We got uncharged on a LOT we did not need. My wife is not a car person and soft spoken. I am limited about my car knowledge however I know we didnt need the long list of things (about a dozen) on our itemized receipt. Air cabin filters tightening of plugs (really why is that one an upcharge) and platinum synthetic even though the car does need synthetic, the filter itself changed even though arguably it wasnt in need yet.My advice if you use this location is to get a second opinion on the needs of anything other than just the oil change. Very mixed feelings after this visit. She literally cried in frustration. Bad business practices this time.

Su
Review №15

All the technician were very helpful. They worked as a team to get my care done.

Fr
Review №16

Great crew very nice, fresh food good prices how can you go wrong!...

Lo
Review №17

No filter for my Mercedes and they failed to go pick up part. Extremely busy at mist locations with 2 hour wait

An
Review №18

Friendly, efficient, & honest team 😊

Da
Review №19

Joe, honest, good heart, great price and wont sell you anything you dont need. I highly recommend.

El
Review №20

We have frequented jiffys place. The manager is steadfast and tells us the truth. He always works with us and is good at what he does. We appreciate him hem. I had a dead battery. Appreciate there covid-19 restrictions about not being in our cars.. Will keep coming.

Ch
Review №21

Great prices and friendly employees.

Te
Review №22

Not a bad service center I needed an oil change while visiting from outta town went to dealer originally but the service didnt match what was stated online however I was very satisfied with this service center jiffy lube...

Ye
Review №23

The guys were quick, polite and took care of my jeep! Thank u!! Will be seeing u again

ja
Review №24

Very friendly and quick service!

Ch
Review №25

Fast service, open friendly people, very helpful

Ke
Review №26

DO NOT GO IN THERE THE CREW IS SHADY, THEY TRY TO FIRST RIP YOU OFF SAYING AN OIL CHANGE IS OVER $100. THEN WHEN YOU PAY FOR THE SERVICE THEY STEAL THE NUMBERS OFF YOUR CARD AND TRY TO FRAUD YOUR ACCOUNT. IM IN THE PROCESS OF PRESSING CHARGES ON THESE THIEVES. I THOUGHT IT WAS WEIRD I WAS THE ONLY CUSTOMER. NOW I KNOW WHY

Ci
Review №27

Super quick service. Due to Covid I was able to pull my car in and they performed the work while I sat in my car. There was no window washing, vacuuming, checking my windshield wiper blades or any of the other services that are performed with the upper level oil change yet those were listed on my invoice as performed. While the service is great I think the price should be adjusted down for the things they no longer are able to do. I will go back though.

Cl
Review №28

Extremely outrageous pricing. Dont waisted your money. I went to Walmart for my oil change. Saved 45 dollars.

jo
Review №29

Joe, the main mechanic at this location, provides great service, is very knowledgable, and is very honest. I have referred several family and friends to this location. The staff is friendly and are quick to get you in and out with an oil change. If you have other issues with your car, Joe can usually take care of it and a good price, and just what you need fixed.

Al
Review №30

Quick and efficient!! Excellent customer service provided by Joe, the manager. Highly recommend!!

Ca
Review №31

Tried to upsell on product, then after oil change told me that car had a gasket leaking in the oil pan $105 wasted

My
Review №32

I took my car in for its first oil change and they told me right away my car wasnt due for an oil change. They easily could have taken advantage of someone with little car knowledge such as myself, so I appreciate the honesty here!

Ja
Review №33

Joe Bruce and Mike are so good at this went to another location”67th and Peoria “ to be told they couldn’t this location on 91st is always on it huge shout out to joe and the team

Do
Review №34

They didnt tell me that High-Mileage oil change is considered premium service and charge 2.5× what i would normally pay for this at any other place. This was highway robbery.

Mi
Review №35

Hi! we went there to get an oil change as usually. Ive been doing it for many years from nj,pa,nm,de.and now AZ.its safe for classic cars too, there very honest and friendly fair and quick service thank you.

Fl
Review №36

These guys go the extra mile to make sure your vehicle is running properly. I appreciate what they do. Joe..Mike and Bruce are very knowledgeable and professional. I would recommend this location to people who want good service.

Be
Review №37

Joe is the best

Ad
Review №38

Dropped car off and filled out the forms at 11am. Only 1 car ahead of me. No call from them so I call and the assistant manager said I didnt request a call back but my car is ready. Ok no big deal, I guess he thinks Im physic. Show up and my bill is $109 (thats with a $20 off coupon). Then the guy tells me my air filter was$45. I told him that the form said $21.99. He said no way nothing is $21.99. So I show him on the form and he says starting at $21.99. (Not on the form)Mind you it says on the bottom of that form we wont touch it until we give you a verbal price. He said that filter is too small and I wouldnt have liked it. But he doesnt want to pay his portion. I mean he decided to upgrade me but doesnt make sure I can afford it and now what can I do, tell them to take it off? Stay away, other jiffys are much better than this one. Total scam, i guess I should have listened to the mechanic when he warned me. Go somewhere else and get it done for $20-30 and in less than 3 hourUpdate: They also stole the dust cover of my engine!! Please stay away!!!!!!

Sa
Review №39

They handled the oil change professionally and personally. The service man was the best. They let me stay in my car while they handled everything after reading my vin.,the service man used my name. I was in and out in a very short time.

Bi
Review №40

Great customer service Always.Ive been a loyal client for the last four years.Will always drive from farther away city to have maintenance done at this location.The Manager and Crew are always Fantastic and Nice.

Da
Review №41

Knowledgeable and efficient.

Ja
Review №42

Super fast service, great staff. Thank you!

Ma
Review №43

Stopped in for an oil change, got right in, took great care of my car, and he saw my dog tags and gave me a veterans discount on top of great service! Cant remember his name but I know he is the manager! Highly recommend!

Ll
Review №44

Fast and Efficient.

El
Review №45

Excellent customer service. Went over options and delivered.

Co
Review №46

A little bit of a wait, but not excessive. The first oil change Ive gotten since moving to Phoenix. Being a female, I always am a little apprehensive about getting my car serviced without a good recommendation from a trusted friend. Unfortunately, I went to this Jiffy Lube based solely on nationwide reputation, but was pleased with the service I received.

Ja
Review №47

Pulled up to get an oil change no one came out to the truck so I went in and no one was inside asked a couple customers they got helped and they said that they had horrible service. So I went back to my truck and watched the employees just stand around and watch me leave

Te
Review №48

Everything went well

Ph
Review №49

Great service, professional staff, and good value.

Ro
Review №50

Have been going took this Judy lube fir or family service concerns with our vehicles and trust them with our lives.

Ma
Review №51

9010 W Thomas Rd, Phoenix, AZ: I went to get my oil changed and to get my air conditioner checked, as it was not blowing any air out. Jose E and Jose Resendes inspected my truck, but since this was not a full service location, they recommended me to their Peoria location. They noted it could be my blower motor or relay.9113 N 91st Ave, Peoria, AZ: When I went to the Full Serve location in Peoria, Joseph Morlan inspected my truck after I told him my situation and showed him the paperwork from the other JL location. He came and told me that my problem may just be the AC belt tensioner. So he replaced it and checked to see my AC worked, and it did. He also said he had checked the belt and it looked fine, but if anything else happened to come back and he would look at it again.Needless to say, I was very happy when I only paid $150 when other places quoted me $300 to $800!! Thank you so much for your professionalism and honesty.

Ca
Review №52

Efficient and reasonable waiting time.

Er
Review №53

Go there regularly. Good, fast, professional, and friendly!

Sa
Review №54

Over priced

Ge
Review №55

Great service. Manager Joe Morlan was honest and had a true passion helping me with my vehicle. Checked all my fluids and explained everything my vehicle needed. His team was helpful and pleasant. Thank you jiffy lube, great experience. I would reccomend to my friends and family.

An
Review №56

Explained everything before work was done. Gave me different options on quality and price of parts. Showed any issues but didnt push hard on unnecessary items such as filters (actually did have them replace mine as it was very dirty). Quick and excellent service.Editing for a second round of service well done. Ill keep coming back.

Ki
Review №57

Great customer service.

Th
Review №58

Great customer service and had me in and out fast workout any sales pitch

ke
Review №59

Sent there with a problem from another location and they corrected it right away! A good crew of guys.

mi
Review №60

Got me right in.. explained the different options and I was quickly on my way..

Ur
Review №61

The guys there were knowledgeable and helpful!

Ge
Review №62

Fast, Friendly Service...I got my pool changed this afternoon... took about 15 minutes. Manager was friendly and professional. He didnt try to pressure more in to services I didnt want. The workers were friendly. April 16, 2014 about 3:30 PM. Note that most of the reviews for this business are too old to be valid.

Mo
Review №63

Quick and professional service.

Ma
Review №64

Great service, very knowledgeable and helpful guys

Iv
Review №65

Good, quick service. Friendly staff. Very straight forward.

pr
Review №66

I love Joe. He is always so helpful and really makes you feel welcomed.

Se
Review №67

Bit expensive/above average cost, but is convenient. The signature oil change includes all fluid to off, external window cleaning and vacuumed. Opportunity to get minor things like light bulbs replaced. Fairly fast service. Would be nice to find coupons somewhere.

Sh
Review №68

My brother took my car there to get an oil change and he mentioned the customer service was great. Will go back again for next oil change.

Le
Review №69

WAY overpriced. Ive gotten an oil change for my 3/4 ton Dodge at the dealer for half the price that I paid for my Nissan Frontier. Will never go back.

Cr
Review №70

I love my jiffy lube these guy are on point and fixed my Kia and helped me with all the info I need to get it back on the road.. Thank you so much I will only come here

Ra
Review №71

Took my car to get an oil change and it cost me $200.00 only because it was synthetic oil. I went to another place the next time and they did it for $80. Same deal, filter replaced, air filter replaced and oil change with the synthetic oil. Too overpriced. Theyre stealing money from their customers. Plus the guys working there are really rude.

De
Review №72

Fast Quick and very Pleasant when I called the store for an oil change. **Update** I went back for my oil change and the were fast, professional, attentive to my car needs, and they even vaccumed my floor,lol. I was on my way to the car wash after discounts tires.

Se
Review №73

I suspect this is one of those places where they either like you or dont like you. My suggestion, call ahead, talk to Johnny, then ask about a good time, tell him youll be there. I did this and was in n out in less than 30 minutes. The manager himself was working on my windows, replaced my license plate light bulb for a fair $12. Also gave advice on car issues when asked. Nice place.

ja
Review №74

I was in a rush and this location was busy I asked if we had other options they suggested I drop my key leave my vehicle and give me a time in which Id like to pick it up and they will make sure to have it done before I got there. My vehicle is still in the bay and when I arrived I parked in the parking lot waiting 5 minutes then call the office to check on status. The office of shared me that they had just completed and was about to pull it out the bay as I sat there in the parking lot and watch this statement to be reality. Management was very helpful and getting me in getting my issue resolved and get me on the road I will visit here again.

St
Review №75

Great customer service

Bo
Review №76

Went in for an oil change without an appt worried itd take several hours... Left in under an hour and they even cleared up a couple of windshield scratches and few more things. Great people, great service.

Vi
Review №77

Trusted, reliable, quality auto care.Update. You get what you pay for. I later found out that a technician somehow got oil in the plenum according to Chrysler. Chrysler charged me to clean it out. Now I only take my car to Chrysler for oil changes. The dealer prices are competitive and reasonable.

Ke
Review №78

Nice friendly staff and excellent service!

Ro
Review №79

Fast,great high quality service

Ch
Review №80

Over priced, got some really creepy guys who work there. I asked how much longer on my truck and he said only a few more minutes. I was able to get it 30 mins later

Yo
Review №81

Quick and efficient!

Wi
Review №82

Its nice everything is in the system so they remembered what I got last time and everything was seamless and smooth

Br
Review №83

Quick and friendly service

Gl
Review №84

These guy were awesome!!

ru
Review №85

Bad energy needs new management. Guys are lazy with no energy to work If you don’t like what you do don’t spread your bad vibes to great ones

Bl
Review №86

Great service and polite employees! My second time here and Ill be back again! Have zero complaints from me, they did awesome timely work! No hard selling, I like that!

jo
Review №87

Snapped off one of my studs while rotating my tires, they offer tire rotation but can only lift your vehicle with a floor jack. One guy lowering my vehicle while the other guy torqueing the lug nut. Had to have it fixed at another location on another day as they dont have the capability to even fix what they break. Didnt even get a break on anything for their mistakes. DO NOT EVER GO THERE

Ra
Review №88

My Step daughter need a brake cylinder replaced. They wanted to do a whole brake job. said they were all bad. I had just replaced all of her brakes the previous summer. They asked her credit score and wanted her to take out a loan. Her Dad called and told them what a poor place they were and to do just the leaking cylinder. They said they replaced both sides and charged her for such. They said that the pads were oil soaked and need to be replaced. We did not have them do this as I was going to be there soon and would do it for her. Upon pulling the car in the shop the left rear brake was hanging up and drug the wheel on the floor. When we pulled the wheels and drums we found that the pads were as pristine as the day I installed them. We did however find that the tensioner was too tight on the left side (causing brake to hang up) and too loose on the right side causing it to not work as it should. Adjusted them correctly and put it back together. Also noted that only 1 cylinder had been replaced not 2 as charged. A few days later I had left and it started hanging up again. My son went for a visit and took the car back to Jiffy Lube. They readjusted and sent him on his way. a day later it was hanging up again. after discussing it with me. we decided the adjuster should be replaced. He bought the parts and went about doing it himself. When he got into it, he found that Jiffy Lube had put the springs on wrong causing the to stretch and causing the brake problem. He also could see that only 1 cylinder had actually been replaced. He went back to Jiffy Lube with pictures of the problems and to ask about a refund on the 2nd cylinder. The manager told him it must have rusted from them splashing brake fluid on it when they put it in. I have been working on and restoring cars for 40 years and can say with 100 % certainty that this guy is a cheat and a scam artist. He would not refund anything. and did not offer in any way to make it right. Do not take your car here for anything. I will be contacting the corporate office. If you have had issue I would suggest the same.

Sc
Review №89

Fast and great service

T
Review №90

The big fat pos manager gave me his high price oil change, and tried to sell me everything else i didnt want, and then the next day after my oil change i pull out of the driveway to see the car is now leaking oil and it never had leaked before

Ju
Review №91

TL;DR Dishonest and unprofessional. Overpriced service done extremely slowly.I went to this jiffy lube on January 5th, simply because I was in a hurry and needed service quickly. I was treated to a show as they were publicly firing an employee that day. I waited for over an hour for an oil change, even though they had barely any other cars in the queue. I was advised that I needed to change my brakes as they were down to 7/32nds. I was also shown just how dirty my air filter was, complete with leaves and various other paraphernalia on it. Didnt have time to take them up on the service as I was on my way to Vegas, and since my father is a mechanic decided I could save some money. Fast forward to yesterday when I changed the brakes. Theyre at 20/32nd, nowhere near bad. Oh yeah, the air filter... In order for those things to be on my air filter they would have to defy gravity. Leaves cant rest on upside down surface! The dishonest staff there is running game on people that come in, assuming they dont know anything about cars. Do not trust their advice and save yourself some money by just scheduling an oil change with someone you can trust.

Ma
Review №92

Very fast service even though I was a walk in customer!

Ri
Review №93

Being Canadian I am nervous about where i go. This is my second year at this location. I will return.

Jo
Review №94

Great service. I come here for service all the time

He
Review №95

Usually do my own oil changes. I didnt have time so went to jiffy lube for quick service. The next day Im under my vehicle tightening the drain plug and cleaning up a huge oily mess because someone didnt do their job correctly. Just change oil, oil filter and tighten drain plug. They couldnt even do that right!

Si
Review №96

Always fast and easy to Comunícate with and they dont try to force u to get additional services but they do recommend what your car needs done.

Ab
Review №97

I had a gentleman greet me and walk me in to the waiting area. Let me know there was coffee and where the restrooms were. They were very nice and polite. I generally walk in to service area places (or other heavily male-dominated industries) where as a woman you feel like a piece of meat because they eat you alive with their stares. Not the case here and overall, I feel they went above and beyond. Even patched up my air intake hose that was broken so I could get it replaced at the dealership. I only wish it wouldve been done a little faster because I was pressed for time but then they did tape up that hose. Other reviews just arent congruent to the experience I had today, so either its different people or theyre working on correcting past customer service faux pas. Either way Ill be bringing my car back to this location.

Gr
Review №98

My wifes 1995 Mercury Grand Marquis never leaked until it was serviced here. Returned, they worked on it some more and still leaked. Had to have repaired at Auto Dynamics in Sun City. They did outline that leak was caused by improper service

Di
Review №99

First time using this place after the LAST mechanic shop up the road did me dirty...but NOTHING as bad as what happened here!Came in for a simple fluids change (brakes, oil, transmission). I was told they didnt/couldnt do the CVT transmission fluid change here (weird, but ok whatevs). Finished the other 2 jobs in approx. 45 min...cool! I live just a mile down the road, and between the shop and home, MY BRAKES GO OUT!!! 😱😬😡 Literally pedal to the floor, barely stopping, ALMOST CRASHED! 🤕☠ I wait for traffic to clear and pull a u-turn...as I do, I hear a metallic clink CLEARLY AND DISTINCTLY from under front drivers side tire well. I turn on my hazard lights and step out to inspect: A WRENCH FROM THE SHOP FELL OUT AND BARKE FLUID IS LEAKING OUT! 🤯 Drive it back to the shop, mgr. looks puzzled and I recount this story and hand him the wrench the tech left in the wheel-well!NEVER COMING BACK HERE OR ANY JIFFYLUBE!FYI- after refilling/redoing the brake fluid job, the mgr., Joe, test drove the car and gave it back saying eveything was good now, admitting HE HIMSELF was responsible, and also gave me a card/coupon for 15% off any future service at any Jiffy Lube. 🙄🙄🙄 I appreciate the apology and customer service, but I hardly think what would likely only be a $20 (at most) discount is hardly adequate compensation for what COULD HAVE BEEN a much more serious outcome! IMHO, maybe a FREE service of ANY kind would be in order, not that it would IN ANY WAY entice me back as a customer after this.UPDATE (1 WEEK LATER): Recived a call from the area manager, Chad, replying to my negative response to a survey they asked me to compete. He left a voicemail asking I call him back, which I did. He seemed to give even less of a $#!t than Joe did. All he wanted to do was reach out personally and apologize, and to also assure me he talked to the shop to make sure every future vehicle goes through 2 person double-checks to ensure something like this never happens again. 🙄

Em
Review №100

Fastest oil change in the West with great customer service!!

Information
13 Photos
100 Comments
4 Rating
  • Address:9113 N 91st Ave, Peoria, AZ 85345, United States
  • Site:https://jiffylube.com/locations/az/peoria/3354
  • Phone:+1 623-776-3565
Categories
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:7:30AM–5PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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