Fabulous customer services, prices, and a plenty of space for my belongings. Thank you so much for everything! We will definitely come back if we ever need to store again.
Got my storage unit a year ago on special. Its storage, so cant complain. Its more expensive now, but still more cost effective than similar units around town. If I meet staff by chance they are polite and quick to assist you. One downside. This storage isnt 24 hours like every single other storage place in town, so if I had the urge to store something at 239 in the morning I cant. Well, good outweighs that one hang up.**UPDATE**Customer Service Rep with Public Storage contacted me today to resolve any issues I may have with their services. I appreciated their explanations and now I have a better understanding of the services provided. They were polite and professional as well. 5 🌟!
Great customer service nice people have not had any problems with them while I was there was very polite and helpful the manager there Miss Vicky is a very dependable person when it comes down to asking any questions or needing anything done on the property or for your unit I would recommend them to anybody else
Vicki has always been so nice and understanding and helpful whenever I need any kind of help with storage I give her a five-star rating herself shes so wonderful lady with good customer service skills thank you for your service
For starters, Im only reviewing this location. This is one of the worst storage facilities Ive ever rented.Pest control-There is none what so ever. I had mounds of ants inside of my unit and into my personal items just weeks after moving in.Ease of access- I could barely fit a standard truck inside of the limited spacing w a trailer. You have to jack knife to get a trailer in and out due to the fact there isnt much room at all.Temp control- If they werent clear with you, these are not!!Lastly, the staffing was friendly towards me moving in. I would advise against anyone renting from this location as long as you can spare an additional 10 bucks and 10 minutes on your travel. These arent very nice units for the price.
Mrs.Viki very nice happy and helpful. Thanks
Vicki is the best property manager in the industry.
Just moved in, it was clean and ready. Vickie the manager was so helpful. Great job thanks, Vickie
Very clean property. Management is always bery helpful
Vickie is very friendly and always helpful
Manger is very respectful and nice, never rude to customers.
Perfect staff service. I moved in today and I was given everything I needed before I had to ask and was moving my belongings in within 10 minutes. The woman in the office was very nice and was convenient and efficient when I needed a dolly. I reserved a climate controlled unit and while it was insulated it still seemed to be a bit hot and I was hoping for something a little cooler to store circuitry, batteries, etc. but Im pleased with the 5x5, the 24 hour access, the low rate, and the customer care. Thank you public storage.
I reserved a storage unit via the Public Storage website but realized I had a few questions, so I decided to stop by the office. I was concerned that my unit was not climate controlled. I spoke with the property manager, Lexi, and she provided excellent customer service. She explained in great detail the products she could offer to keep my unit humidity free! I left feeling very comfortable with the unit I had, and that my belongings would stay in mint condition! I highly recommend this location for your storage needs.
Lexi is one of the most professional young women Ive ever met. She was as sweet as can be when I stop by to get prices for my daughter. I will definitely be recommending this place to her and all my friends.
I got to rent a unit online... which was great because I live out of state and now my movers can just go access the space w/out me there! So cool!! Thanks public storage!!! :)
Great customer service in office, my stuff is in good hands 👍
Great customer service. Lexi got me set up quick and was very friendly. Will definitely use in the future.
Professional and polite and very clean
Great customer service. Location is a little difficult to get to but in a great location near local highway and city center.
I really liked renting my unit from my phone. Unit was clean and the right size for me. Thanks 😊
Lexi & Vickie are always nice and eager to accommodate the customers.
The manager here is amazing! She really helped me get a space on one of my worst days ever! I lost almost everything during the hurricane and was very frazzled when i came in and she was just so patient and kind while I was panicing Thanks lexi you are a rockstar!
Lexi is so amazing! Thanks a million for all the help!!
This a a good place with good people. Robin worked hard to get me what I needed and I recommend this place to anyone who needs a storage facility. Nice and clean too!
Manager in office is quick and helpful...thank you
Stopped by just helping a friend move some things from her unit. We needed assistance in moving a couch that we were struggling with but when the manager on site saw us, she immediately sprang into action helping us swiftly and with a smile on her face! Thanks Kayla for all that you do!! She’s so energetic and kind!
The Manager Vickie really helped with suggestions for storing! Thank you!
Very professional, friendly and efficient with my time. Answered all my questions and met all my storage needs.
My grandmother rented a unit today and lexi the manager in the office was so wonderful! Thanks for all your help!!
Very helpful, gave me great advice on dos & dont. Would recommend them. Be great if all places I do business with had such great employees.
Thank you, Lexi, for being so awesome with making our moving experience much more smoothly ran. You have remarkable customer service skills and helped us tremendously. We appreciate you so much! Stay in the A.C as much as possible, it’s a hot one!!!
So great! Very accessible and near to my school. Debbie was awesome and very flexible with helping me out! I would most definitely recommend others using Public Storage!
Stopped by on Independence Day and was greeted by a wonderful young lady by the name of Kayla who helped me secure a space at little to no cost. She wants polite, smiled, and was friendly. She made my visit enjoyable, so Im recommending her to all my friends! Thanks Kayla.
Customer service was outstanding
Stopped by Brent Lane location to secure a unit and was greeted by a wonderful young lady named Kayla who was an absolute delight in helping me with my storage needs. She answered all my questions and helped me with the lock on my unit when I asked. If you’re looking for friendly professional service stop by and see her.🙂
This place is great! Im able to drive right up to my unit and unload right there. They helped me decide which size space I needed and got it at a great price! 5 star service all the way!
Kayla is very helpful. Helped me decide on correct size storage space for my needs. Answered all questions promptly and courteously.
They are a wonderful storage company to work with. The only thing I dont like is the fact that I have had the unit for over a year and the price has gone up three times now but still there because it is a clean storage and the staff is very helpful and friendly.
I had the pleasure of meeting with Debbie today. She was very friendly and asked varies questions to make sure that I had selected the correct size storage unit. She also offered additional supplies to help make my packing process a little bit smoother. The unit was very clean and the application process was easy. Debbie was very patient with me, even when I had to call the bank to activate my new debit card before I could process my payment. I would definitely recommend this storage unit to others due the customer service and convenient location near the interstate.
Stopped by public storage to get a space. kayla was professional and pragmatic. Great customer service she is a wonderful addition to your team!
My husband recently rented a unit from this property through his business based out of town. The property is extremely convenient to all parts of Pensacola, having direct access to both I-10 and I-110. The property is also very secured, clean and quiet. The property manager, Ms. Debbie, was extremely helpful in promptly getting him moved in by making it a priority to make the proper phone calls and fax the proper documentation. We would like to thank Public Storage for making this an easy and uncomplicated experience for everyone involved! We highly recommend this property for fast, hassle-free service.
Rented a storage unit from Kayla. She was very helpful. 5 star for sure. I would highly recommend this place to all who need a storage unit.
I always rent a storage unit with Public Storage since it is so close to my school every year when I go home for the summer. Debbie has always taken good care of me and my friends. Awesome customer service.
Lexi was very helpful and got us everything we needed :)
Very clean facility! Awesome staff. The property manager Lexi is wonderful. She really knows her storage stuff.
OMG what amazing service!! Thanks Lex 🤩🤩🤩
Friendly staff, good prices, highly recommended 👌
Great experience from start to finish. Having just moved to Florida from out of state the reservations process to moving into the storage unit was exceptionally easy and comfortable. I really appreciated Ms. Debbie and her professionalism at the storage office in helping to take the stress off this part of the move. Thank you !!!
Stopped by Public Storage to secure unit at an affordable rate. She was nice and diligent and made sure that i was happy before i left. Thanks Kayla!
Lexi was a very pleasant lady to work with. She answered all my questions. Very knowledgeable about her job. She is where she needs to be...working with the public. Way to go!!!!
Awesome staff. They really take the time to make sure the unit youre renting, is the right size for you. They are always friendly when I come in the office. Thank you guys
Kayla was a great worker she helped me out tremendously she got me in a unit at an affordable rate. Awesome company and people!
Lexi was so wonderful! She made everything so quick and easy!!Very clean facility
I have had a unit here for a little over a year and am very pleased with everything so far. Anytime I have any questions or concerns about anything, Debbie is always quick and eager to help. She makes every visit enjoyable! I would definitely be recommending Public Storage for anyone who is looking.
This location has extremely GREAT customer service!! The representative who assisted me, Tammy, is extremely helpful and knowledgeable. The facility is secure. The grounds are clean. I also got a great deal on my unit. I would DEFINITELY use this location again or gladly recommend them to anyone with storage needs.
Great facility. Amazing staff. Lexi sure knows her stuff. Highly recommended! Will tell all my friends and family to come here!
Manager in office is wonderful, shes super nice and knowledgeable about her property. 5 star service! Great staff !
Robin was great. She was nice and helped me to get in fast!
It has been a great experience. Working with Lexi and Debbie. They have helped me so much. They are Super heroes in my book. Thanks so much. With love Daniel Chasteen .
This isnt just your ordinary storage unit. This is a home for your stuff away from home. I came down here to help my mother fighting cancer on her journey with moving out of her house of 16 years. The associate, Ms. Debbie, was so kind, professional, and understanding to our needs. Ms. Debbie took the time to show us the storage unit that we needed for all of the stuff we had in our home. Anytime we had a question or issue, Ms. Debbie was there to help us solve our issues in the most flawless ways possible. This women has the patience and grace of 100 angels playing harps in haven because I know my mother is a piece of work to deal with whenever she has a problem with anything, bless her heart. Whenever yall come down to Brent Ln Public Storage, please see Ms. Debbie. She is the most professional one there and will take the time to show you what you need to make your transition smoother.-Joshua N. Jordan
Kayla is great! Very knowledgeable and very helpful. This is what you need when moving! Good people!
I love the staff here! Always a clean office and friendly attitude!
Lexi is AMAZING! She helped me get a great price on my unit and she was very friendly and helpful!Still great staff !
When I moved to Florida I rented a unit from Debbie. She help get into a great storage unit. Recently I move to a smaller unit that works perfect for me with the help of Debbie again. I would highly recommend renting with her.
If you want to know the truth about storage, the best people to speak to are my babe!Tammy and Marie. these girls are the best, they treat you as family because they onlywant the best for you and your property... They are like the sisters I never had, they stay on me with reminders, and up coming information that makes storing my property storage a joy, I trust them with my property.better known as Trouble Dan
Lexi the property manager was excellent. I signed up for a unit and she was knowledgeable, pleasant and helpful.
I am truly grateful for Ms Lexi who went above and beyond to accommodate me. She’s the best!!!
M. Kayla was very helpful and professional in helping us with finding our right storage. I definitely would recommend this place.
Marie was able to help us select a great storage space for use until we move into our very first home. We received excellent and timely service. I put in my request online last night and she contacted me promptly this morning. Now we are stress-free and able to pack before our big move without being surrounded by boxes everywhere. I highly recommend using Public Storage for any storage needs!
Kayla was incredibly helpful and professional in booking my 10x10 for my move this upcoming weekend! The pricing for the fall move-in sale was a very nice surprise and a welcome one, at that!
Nice property with keypad entry gate..good people in the office.
Kayla was great and helped me to secure a unit professionally and swiftly. Great customer service and wonderful spirit.
Ms. Debbie was wonderful. She was really patient with me. Being that I was late coming to meet with her nd so forth. I highly recommend anyone to come here. The space in my storage unit is wonderful. Thanks Ms Debbie
Called to get prices from Ms. Debbie and she was very polite and knowledgeable. Will definitely keep Public Storage in mind when it’s time for me to make my move to Florida later this year!
Lexi is the manager here and she always has a smile on her face when I come into her office! I left my unit unlocked yesterday and she called to tell me my items were not secure! Thx for all the help your a life saver!
Was fine at first then I met the lady with the nose piercing Debbie and she was horrible.She told my husband why didnt he marry someone his own race a discriminated me till we were able to get ourselves settled here in Pensacola and all I wanted to do was get out of there. I even called the supervisor and she told me go go make payments at another location ?? This place is horrible when it comes down to it.Still havent received a call from corp. The guy there was nice and just because Im Hispanic he didnt treat me no different that Debbie did.
My friend rented a storage unit from ms.Debbie and she was very knowledgeable and kind. The grounds were very clean for a storage place. I would recommend coming and renting from ms.Debbie
Ive rented with Public Storage for quite some time. Great prices as well as location. Unlike many other storage companies in the area the staff was helpful. Always had on a smile. Brendon was very friendly and went above and beyond to assist me. If I ever need to put items in storage again I know Ill return to them.
Friendly people. Clean property. Very knowledgeable about things I need for storing my stuff. I would recommend storing here.
Cherri was just fantastic, she was kind, friendly eager to help you. She never got aggravated with me. She made sure that I understood what to and how to do it. Made sure I had numbers incase I had to call them.If I had a business in Pensacola I would do my best to get her to work for me.
Very friendly employees and very clean property
Lexi was super helpful and has a great attitude. Got me my storage and sent me on my way.
Great experience renting from Public Storage. The units are great. Service was top notch! Highly recommend!
The facility is in an excellent location.The manager checking me in was knowledgeable, kind, efficient, and thorough.The storage unit and compound is dry, clean, and well lighted.I like the video security and security requirements.This storage facility gets a strong table pounding recommendation.
Lexi is always willing to help me with any questions I have, great staff!
My wife and I had a unit here at Public a few years ago and Debbie is the reason I choose Public storage again. This is a great place and the staff is so down to earth. Debbie youre awesome and thanks for EVERYTHING, you get 5 Starsfrom us. The Allens.
Excellent facility. Always clean and staff is very friendly. Very happy with Public Storage
Marie is always so helpful! If I have any issues or questions she always seems so ready and available to help me. She makes my trips in so much more pleasant😄
Lexi the property manager here is amazing! Welcoming atmosphere and a great place.
Terrible hours . Rude customer service. Didnt come with any of the perks that I signed up for. No power no surveillance cameras it was not very secured at all. Only a piece of sheetrock kept kept the next door tenant out of your unit. Personnel on charge would rush you out of there. No consideration. did not get what I paid for whatsoever. Would never recommend this place to anybody ever. Way too expensive for what I thought I was getting. In fact I think I deserve a refund.
Great staff. Clean property. Affordable prices with great promotions.
They only have outside units at this location. My storage unit has roaches. If I need to enter the unit when it rains then my shoes get fully immersed in water. The water stands right in front of my door. The door handle will not slide even after I lubricated it. The inside light does not work. Replacing the light bulb has no effect. It is a struggle to open and close but I do receive this 10x10 at a bargain price.So this would be a great place to store old furniture but not household items.
Lexi was Very professional she’s awesome
Public Storage was a huge relief for me! Not only is it an affordable location for my things, but the whole experience went by so much more smoothly than I anticipated. There is a reason she is mentioned in other reviews; Marie was the sole reason the move became an easy one. She is not only unbelievably helpful, but probably the sweetest representative youll meet!
Ashley was amazing! She stayed late and still thoroughly went over everything I needed to know! 5 stars Ash!!
Nice unit and great staff
This was my second time renting with Public Storage and Debbie was very knowledgeable and kind. I would definitely recommend this place to everyone.
Kayla was awesome and did a wonderful job helping me to finda unit att a great price
DEBBIE WAS extremely friendly and so much help! She even went as far as to allow us to put our pod on site to unload. Amazing customer service and a wonderful all around great lady. (Eldridge)
Clean, secure