The customer service was absolutely amazing! Best I’ve ever had, everyone was so sweet and helpful.

Awesome storage facility. They provide a lock for a low price. They also have the option to execute your lease online for a contact-free, COVID-safe experience.

The ease and service. Great folks working there

The office manager was very friendly and understanding. If my payment came due she would call to remind me my payment was near

The girls at CubeSmartOn Olive Road are really accommodating thank you

Clean and dry unit; nice staff

Sandy was so helpful for the years I had a storage and moving out!

Simple process. Staff very helpful!

What a wonderful staff! Sandy and Mindy go above and beyond to make the storage experience the best possible. A situation arose recently--I let Sandy know and voila! Immediately attended to and with a smile! I highly recommend this facility.

Sandy the manager was always very nice and helpful.

Friendly employees and good customer. Issues were resolved whenever I had them. Good military discount and competitive rates.

Ms Sandy is AMAZING!! Our generator was in our storage unit when Hurricane Sally hit.. On friday i called customer service and Candace sent a message to Ms Sandy that we were in need of our Generator. With the power being out ALL OVER, Regina in Panama City called me to let me know Ms Sandy was on sight and that she would be able to escort me to our unit to get the generator.After we got back home we realized we didnt have the key.. At 530 i called Regina back and told her what happened, she said, Ms Sandy was still on sight, she called Ms Sandy to let her know i was on my way to her.. She again met us at the gate and escorted us so we could get what we needed..The entire team( on sight as well as off) were absolutely amazing!!We can not thank these wonderful ladies enough!!!

Easy booking lots of availability options.easy refund .customer support not a long wait at all.

Sandy has been most helpful for years. She has definitely went over and beyond.

Loved being able to complete the request online. Sandy followed up quickly and had all of our paperwork done and codes provided to us before I even had a chance to think of anything we didnt know or were missing. She is personable and informative.

Very nice and helpful staff, clean units, no issues with flooding.

Customer Service was very helpful in explaining everything to me to help the move go smooth.

Jennifer was awesome taking care of me and help me with getting a storage unit. She kept in contact with me and even stayed over a little bit because I was running late. Again she did awesome I will highly recommend this store.

My husband and I stored our things here while we were between homes. The units are clean and dry. Since we had to store everything we owned in our unit, it was important to us that it all come out undamaged. We were very pleased. Additionally, the staff is very friendly and helpful. It was an all around pleasant experience!

Very friendly staff. Sandy was pleasant and helpful. All Covid 19 protections were taken. Only drawback was my moving truck was a 26 and was not able to turn into the lanes separating the units, so the moving men had to unload and walk 20 yards to my unit. Maybe if that fact was known I could have opted for a smaller truck and saved time with the movers. Thanks!!

Sandy went above and beyond, creating an impeccable customer service experience. The security and condition of the unit/storage center location were outstanding.

I left another storage company after a week because of multiple problems and dishonesty and because the manager would not wear a mask in a tiny confined office and made several offensive remarks about it. That place was a disaster for several other reasons.In contrast, Sandy, this CubeSmart manager, is highly responsible and conscientious and declined to approach me while working on something else on the property when I asked her a question--outside--because she was not safely masked. That is the right way to handle the pandemic situation.We moved some of my things into a clean, well-designed, and well-maintained unit. I am confident that this manager knows what she is doing and can handle problems in a professional and competent manner. Very pleased so far.

Ms Sandy and her team are the best! Friendly and quick to help. My wife and I had stuff stored for a year and a half so we can honestly say that cubesmart on olive is the best. Cheaper rates wouldn’t hurt but altogether great place!

Incredible manager Sandy and her assistant Jennifer. I’ve been storing our valuables since 2012. They have been incredible in keeping us informed as we live in Oklahoma and they are located in Florida. Several months ago we had some difficulties arise and once again Sandy assisted us all along the way. Her dedication to us as a client as well as a representative of Cube Smart was impeccable and went well beyond the call of duty. I highly recommend this storage unit company and this wonderful group of ladies that represents them. You won’t be disappointed.

Customer service & great storage

CubeSmart on Olive Road is wonderful. The staff is unbelievably nice and incredibly helpful. I am very appreciative of their help and kindness!!

I give this a 5 star at this time but will drop to 3 stars this month. My rent went from $69.68 TOO$82.?? . Can not find my notice they sent me. Do not have any where else to move to right now and my health problems not helping . On fixed income and it does not go up. Was happy till they pulled this stunt.

Clean Facility and The 2 Ladies working at this location were Wonderful!!

Jennifer was helpful and friendly with setting up our unit today! Thank you for wonderful customer service!

Great staff! Good deal on the unit I had, and they answered all my questions and concerns. Would recommend this place to anyone!

So far, everything has been as expected. Unit is nice, clean, and staff is helpful.

Very friendly and helpful staff.

Great customer service.Friendly and personable.Always has a clean appearance.Sandy goes the extra mile. In the heat of the summer Sandy will stop by my unit offering a bottled water.

Employees are amazing love them very nice and helpful

The management was very nice and the units are kept up really good.

Unfortunately I have to give them one star to write a review. My fiancé and I had been renting with them for a good bit of time now. We actually sold some stuff in our unit so we needed a smaller one ( to save money of course). On a Friday afternoon my fiancé told them that we would like a smaller one. The person was nice and understanding and we were also told we had the WHOLE weekend to move our stuff into the new unit and when Monday comes we would only have to pay for the small unit ( because you pay for the month in advance). My fiancé then goes to the unit to see that it is LOCKED and we cannot move into it. So he finds a small unit that is unlocked and puts our belongings in it. Today (Monday) my fiancé gets a call to move his stuff out of the unit because it was someone else’s. (Which I understand because it was not ours, BUT OUR UNIT WAS LOCKED). They then proceed to tell him that we can now move into the new unit but we have to pay the OLD UNIT PRICE! So of course we left that day with our belongings so we didn’t have to pay a thing! So beware if you want to move units because they will LOCK IT ( so you can’t move into it) and try to have you pay the bigger price.

I used the first month free promo and only needed the unit for two weeks. A good deal and a positive experience overall. The management was friendly and helpful.

The friendly way sandy and Jennifer treat people. Always offering assistance and a kind word.

The storage space was clean and gated. The only thing I didnt like was there were a few surprises when we got there.I expected just to pay the administrative fee and the first month, but they tried to charge me an additional monthly fee (minimum $12 per month) for renters insurance. When I originally submitted a form online to reserve a space. Within a few minutes, I got a call to give me more information. There was NO information given about this additional required fee. Luckily, we had our own policy. And I had to show it to them, so thankfully, I was able to pull it up on my phone. I understand they want to protect themselves, but this information should be on their website and mentioned on the follow up call.Also, they asked if my husband was military. Then, they had him sign a form so they can contact his command if we default on the payment. It left me with an icky feeling. Dont get me wrong, were never late paying our bills and hes been in the military for 24 years. But, just didnt feel right. I felt I like was being taken by a slick salesman.I havent rented a storage unit in over 10 years and it seems to me that its a hard push to make more money.The ladies in the office were nice, but I felt like I was signing my life away.And the last thing that really turned me off is they have a sign posted by the door with the names of customer accounts that were in default and were about to have their possessions auctions. I dont know that this is a a legal requirement or not, but this just feels inhuman.So, if you decide to store your possessions here, ask for all the information to make the right decision for you.

Jennifer Piansky and Sandy Grooms are awesome ladies and have taken care of myself and company for 3 years now. They area great team and pleasure doing buisness with them.

My experience was wonderful. The store manager Sandy was always friendly and helpful any time I had situation. The location was assessible and clean. I highly recommend Cubesmart to others.

Excellent customer service! Working alone that day, the manager not only called me promptly after I had made an ONLINE reservation, but when I got there, she was very cheerful, helpful, gave me a tour, explained the whole contract, and shook my hand after everything was finished.

Great safe place & even better customer service!

Great customer service and friendly! I would highly recommend. General Manager Sandy Grooms is the awesome!

Great clean place with a very professional staff member!!

Nice clean storage spaces there

Great service. Fast & easy.

Good customer service! Sandy was outstanding. The facility was clean and reasonalbly priced. If you have homeowners insurance, you may be able to waive the mandatory insurance. I was not aware of the $24 administrative fee to set up the service. I was told this could not be waived. I am not sure what other companies charge, so it would be worth addding that when comparing prices.

The ladies were personable, enthusiastic and knowledgeable. It was a pleasure getting to know them You a have a pair of diamonds here in Pensacola.

Mary and Sandy at the front desk are always so friendly and willing to help. Love my experience with this location!

The ladys where awesome and very helpful

Great service. Clean units.

Staff is very attentive and notice every little thing so they really protect your belongings. Facility is clean and definitely insured I was there for a unit housed 8 years.

Customer service was awesome and the facility was great. Would recommend to others.

Wonderful place to have beautiful service also went there too and they were very good the ladies in their work with you and make sure you get everything that you need they will awesome

Mary and Sandy were amazing. They’re always so friendly and willing to help.

Super friendly staff, clean facility, and excellent pricing!!!

Friendly atmosphere, helpful staff, and great prices!

I love the 24 hour access.

Nice place to store your items and a staff that works with you in any situation.

I have nothing but good things to say about this storage facility. I was moving across the country from Los Angeles just before thanksgiving. Due to traffic and other delays I wasnt able to arrive in Pensacola until 9pm the night before thanksgiving. I called ahead during my drive to find a storage facility that would allow me to check in that late at night but no place was going to be open so late (let alone the night before thanksgiving when everyone has off). However when I called CubeSmart I was able to speak with the Pensacola general manager, Sandy Grooms, and she assured me that I would be able to check into my storage unit whenever I was able to show up. Turns out she left home to come in after hours just to make sure I was able to sign my paperwork and put my life possessions into storage before the thanksgiving break. Thank you Sandy! You saved me a huge headache and it was because you went above and beyond all expectations.

Super friendly staff, quick need-to-know info and clean storage facility. Especially like the second exit gate, too!

Everything for move in went smoothly. Sandy was pleasant and helpful.

Great customer service. Ms.Lisa was very Nice and Helpful with Everything and very fast. I would Highy Reccomend this Facility to Anyone in the area.AC.

Mary was super nice and helped me find the right storage shed for my needs. I couldn’t be more pleased with the service!

The workers were very friendly and helpful.

Great place for storage that is affordable!

Always clean and friendly!

Good and safe place to store your stuff

Clean hallways and storage, nice staff

No rats, clean, you can provide your own lock.

I enjoyed the visit and felt welcomed

Very rude staff!manager was bossy.storage units are nasty.the roof to my unit leaked and damaged most of my furniture.Manager refused to pay for stuff that got damaged.the units are plagued with roaches,rats,and snakes.Better off going to life storage on Davis.

Great customer service

Excellent service!

Friendly staff all the time

Great price

Very friendly staff