Had the best Time in my life ANDY IS AMAZING 🤩

I had a very interesting experience with Alex as well...There was a Groupon deal online promising one hour jet-ski rentals for 2 people for an hour for $240 so I called him instead saying I’d rather pay HIM the $240 since Groupon takes a cut. I wanted to help his “business” since times are tough right now and he sounded appreciative of this.Upon getting there, another pair showed who wanted to pay cash, and while handing it to Alex he said “hey put that down I’m not allowed to take money in the park” which was very interesting but I just went with it anyways...About 5 minutes later, we get some basic training about how to start up and use the jet-skis and then a guide takes us out of the no wake zone (which takes about 20 minutes each way) so your 1 hour rental is more like 15 minutes of actual throttle time.The area you get to play in is extremely choppy since it’s in the ocean, which was fine, but after landing my very first jump the bumper of my jet-ski came loose and so I immediately let the guide know for him to say “WHAT DID YOU HIT?” I didn’t hit anything, I used the machine just like everyone else was and it was obviously previously damaged and terribly repaired with gorilla glue.We only got to do actual riding in the ocean for about 15 minutes until the guide said “okay, time to go” and started guiding us back through another 20 minute “no wake zone”. Also, I checked my phone and we got back 5 minutes early.After docking my machine, I spoke with Alex and he said he wasn’t going to return my security deposit since I damaged his jet-ski. I asked why it was so easy to damage it when I was using it as instructed and he said that I wasn’t supposed to be jumping the waves (on a wave runner?) however this was never apart of the training. Also the repair of the bumper definitely isn’t $300. On top of that, it’s a $150 PER JET SKI deposit so he should have only kept $150 if anything.I pleaded my case to him and he literally walked away from me mid sentence to help the next group that had arrived.I just thought this whole experience was so weird, I really don’t care about the $520 he made me pay I just wanted to know what the hell was going on, like something just didn’t feel right.After getting home I did some research including a background check and here’s what I found...1. The owners name is Alex Castro (36 years old) and has over 30 criminal records including grand theft auto and burglary.2. His so called “business” is not even a registered business in the state of Florida. You can verify this on SunBiz.net, Florida’s official business registry.3. You are not allowed to run a business out of Dr. Von D. Mizell-Eula Johnson State Park which is why he was telling the other group to be careful while handing him the cash.I will have my lawyer reach out to him since I have his address and phone number as well from running a background check on him.Just be careful since this is not a legit business and is run by a complete douche bag.TL;DR: ALEX CASTRO (OWNER) WILL GIVE YOU AN ALREADY DAMAGED JETSKI IN ORDER TO KEEP YOUR SECURITY DEPOSIT!! THIS IS NOT A LEGIT BUSINESS PER SUNBIZ.ORG! YOUR 1 HOUR RENTAL IS ACTUALLY ONLY 15 MINUTES! ALEX CASTRO THE OWNER HAS AN EXTENSIVE CRIMINAL BACKGROUND AND IS CONTINUING TO BE INVOLVED IN SHADY BUSINESS THAT ARE ILLEGALLY OPERATED OUT OF A STATE PARK! WATCH OUT!!!

We made a reservation for 2 jet skis, confirmed twice the same day of the reservation with the owner, Alex. Showed up to our reservation ON TIME, and the owner gave the jet skis to a walk-in group moments prior to us arriving. We drove 1 hour to get there, took a boaters license course during the day for our reservation to not be honored. After confronting Alex about the situation, he told us “sorry” and then proceeded to avoid us. This is NOT how you do business. I would not recommend RockStar Water Sports to anyone.