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AT&T Store
18275 Pines Blvd, Pembroke Pines, FL 33029, United States
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AT&T Store
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jo
Review №1

This is by far the best store with the best customer service. All the reps work together to help you and give you the best service . This is now my go to store even though there are other stores closer to me.

Ma
Review №2

The employees were very nice and helpful. J and S. The manager as well.

Da
Review №3

Yonnathan V. Offered us excellent service for me and my family, we all needed different things and he was very patient and helpful with all of us. Definitely recommend him

Te
Review №4

Thanks Jonathan for all your help and patience. You really when above and beyond to help out. Thanks, thanks and thanks!!!!Great costumer service!!

Al
Review №5

Christian Torres has great customer service great altitude with a smile, thank you.

Se
Review №6

5/5!! Great store, fast service! Shaka was the employee who helped me find a good phone and headphones great customer service and Well presented! Ask for Shaka he will get the job done🥰

Ar
Review №7

Buying a phone can be a very stressful process for me due to the added expense and having to make a good long lasting choice. This location is small and cozy but has everything you need. The staff is friendly and Daniel went above and beyond on my long process of getting a new phone. He was patient and thorough explaining every detail of bill changes and expectations. I’m so happy with my new phone😊😊😊

An
Review №8

Jonathan good service

To
Review №9

Great store with amazing customer service! Ask for Daniel B.!! Honest and knowledgeable!

La
Review №10

Horrible customer service experience this guy called Daniel was rude, abrasive and rough! I really believe he was trying everything possible not to answer my questions but his tone of voice and curt answers were not necessary. I have been in AT&T customer for over 15 years paying a lot of money a month for 5 phones and I was not asking for a hand-me-down!! I just needed a few questions answered on how to get my mother a new phone which only means more money for AT&T! Really guy? He is lucky I was not in the mood! SO TURNED OFF!

Ca
Review №11

Those guys dont have a clue what are they doing. They just know how to sell phones, but if you have a problem, you are on your own.

Da
Review №12

Clifford and Jason both helped me out they were very professional, kind, polite, and patient with helping me upgrade my iphone thank you!

Da
Review №13

Daniel provided excellent service. He answered all of our questions and took the time to explain everything. I would highly recommend this store to anyone. Thanks For your help Daniel!

Ri
Review №14

Wait was a little long. But the service went quick less than the wait time. Tks

My
Review №15

Jay and Gutenberg were amazing!! Super helpful in trying to figure out the best phone for my 72 year old mother. They treated us like family!! Highly recommend!!

Ta
Review №16

Elizabeth was very helpful and took the time to explain all of the options available with the Unlimited plans. We appreciated her informing us that my employer discount plan includes HBO Max, which I didn’t know. Thanks Elizabeth!!

Mi
Review №17

The Staff Angel at the Att store is an asset to your company. Very helpful and professional.Do glad to be a client for Att . Highly recommended.

Ke
Review №18

Exceptional service. Ryan worked with me to find a phone and a plan that best met my needs. It was a great experience and I will continue to shop at this store for all of my AT&T needs! Thank you!

Ra
Review №19

Excellent. Very friendly and knowledgeable employees.

Ke
Review №20

Daniel was extremely professional and super helpful. He was knowledgeable and able to answer every question/concern I had. He definitely made sure I left with exactly what I wanted and made the “new phone buying process” easy!

Ja
Review №21

Had best experience in this store .... Rodny made the process of transferring my account over from previous carrier very smooth. Recommend you see him ... awesome customer service!

Tr
Review №22

I ran into issues with my phone. I chose this store because its close to home. All the staff greeted me as soon as I entered the store. The manager attended to my needs. Very knowledgeable and friendly. Im grateful he resolved my issues so efficiently.

Ba
Review №23

Daniel is amazing. 10/10 review amazing help and service. Polite and knowledgeable also super sweet. Come in and ask for him. Amazing experience will come again.

La
Review №24

Rodney was our AT&T Representative today. He was very informative and helpful. He also took it upon himself to review our account and noticed as were being charged extra for an insurance. He brought this to our attention- removed the error now saving money!! 💰💰. Thank you Rodny!!You want good service- visit this AT&T store.

Ch
Review №25

Great experience and very professional staff. Angel Sanchez, our sales consultant, was very knowledgeable and took his time to make our shopping experience second to none. My husband and I definitely recommends this location for all mobile and business solutions.

La
Review №26

Awesome experience!!! The staff was extremely polite and professional. Angel & Emmanuel were a great team to work with! Highly recommend them.

LE
Review №27

This is the best ATT store I’ve ever been to, been an ATT customer for over 10 years, love the service but when you get added value like exceptional customer service, it’s a win! Rodney was super helpful, took his time and patience and throughly explained all products. He also displayed genuine care! The general culture at this store is upbeat and friendly. I walked out truly satisfied! Thank you ATT.

Em
Review №28

Big thank you to Jay!!! He helped my mom out with everything she needed, he was very nice and patient.

Es
Review №29

Jay was very helpful reviewing my account and getting me the best deal for my plan

Ko
Review №30

This has been my store for as long as I can remember. I’m a corporate account holder for 10 years with AT&T. My recent visit was the worst experience ever. Lazy, unmotivated and unwilling to help was the response from the employees. I’ll be using another location for my next visit to an AT&T store.

Ma
Review №31

I was there to set up my Galaxy watch to my Samsung phone which took over an hour and a 1/2 to figure out. 🤔

Ch
Review №32

I was very satisfied with the service I received from Angel at the ATT Store. I accidentally pressed dissatisfied and was not allowed to change my response.

Ke
Review №33

Jay was amazing! He greeted us when we entered, sat us down and conversed with us, and was incredibly helpful and friendly.

Je
Review №34

Ryan & Emmanuel were very helpful and answered any questions we had. Took their time answering any questions. Very knowledgeable

Ca
Review №35

Gutenberg was an exceptional Manager. I enjoyed my interaction with him.Best ATT ever.

Ro
Review №36

Rodny was extremely helpful in my time at this AT&T location. He helped through setting up my new iPhone and gave me some tips to work the phone more efficiently. I recommend looking for Rodny if you’re coming to this location.

sa
Review №37

I had a really good experience at this AT&T location. Rodny was very helpful and gave me some tips on how to use my phone more efficiently. I recommend asking for Rodny if you’re coming to this location.

ra
Review №38

Staff was very helpful and answered all my questions.

St
Review №39

I visited this location today for a sim change for my new phone. All of the representatives including the manager greeted me once I walked in. Rodny, in specific took his time to accommodate my requests with the new accessories that I needed for my new phone. I was being super picky but he managed to find exactly what I needed! Thanks for the great costumer service and patience Rodny ! ;)

Va
Review №40

Favorite Go to store! Rodny and angel were the best !

Br
Review №41

Rodny was extremely attentive and courteous. Overall a pleasurable experience.

Jo
Review №42

Angel and Rodny are super:)! Very knowledgeable, helpful and always professional:)! Very welcoming at this ATT store! Great staff too)!

To
Review №43

The service staff was very helpful and knowledgeable. Rodny did a great job.

Lu
Review №44

Its a shame this store has staffing issues. It’s typical a busy store but the lack of attention to check in walk-ins is just piss poor. From a business perspective I find the management and sales rep to be more concerned about closing a deal than being attentive to new or existing clients coming in for all types of service and with miscellaneous concerns.It takes way too long to get checked in and I’ve personally experienced being skipped twice by a walk-in attractive customer of the opposite gender.Now the kicker is that once you are finally helped the service is TOP NOTCH and very attentive. I get the sales pitch and one on one style but everything before that just makes the wait experience a very negative one and overpowers the good.

Bi
Review №45

The store rep that took care of me was very knowledgeable and patient as well very customer-friendly and took care of the problem immediately I recommend this store to everyone

Al
Review №46

I went there yesterday to activate a second line on a new business account, they gave me one price, I signed up, I left happy. When I got home one of my two lines was not working so I had to go back. When I arrived the friendly staff told me that plan was wrong and that they need it to change it (from an estimate of 148 to an estimate of 190), of course Im returning the new phone and closing that account..as if it was my fault

Ju
Review №47

Visited this att store for questions on my phone and they were fantastic

Ro
Review №48

I went to the store so I can open up a new account and when we were finally done going through everything they mention that I need my physical social security card. I understand the precautions, but I called two different stores and they did not require it. Very upset at the fact that I wasted my time and what a very dumb way to lose a sale.

ro
Review №49

The whole team were very helpful & friendly, great job

Jo
Review №50

AT&T is horrible! I tried to upgrade my phone and the phone representative gave me a new line. After hours on the phone trying to resolve the issue, I tried to rectify their mistake in person. In store there was no manager present and the employees working could not authorize my transaction.

As
Review №51

This by far has to be one of the best AT&T stores I have been to. Everyone was so helpful and got me what I needed and things I did it even realize I needed. Super friendly staff and overall great experience.

El
Review №52

Just got my new apple products for my family. Emmanuel and Rodny gave me the best customer service ever. Rodny took his time to walk me step by step thru entire process. I definitely recommend this ATT store location.

Kr
Review №53

Great service! Great teamwork! I will continue to come here for my AT&T account. Thank you to everyone at this store. Keep up the good work !

Wa
Review №54

I always get amazing service whenever I enter this location. The sales reps are friendly and professional. And each time they show me ways to cut my bill while increasing my service. I am a local AT&T customer and have so for many years (30).

Ma
Review №55

Went to this store for an upgrade. About 30 minutes after I left the store someone purchased an iPhone 7 on my account and was shipping it to an address right around the corner. Coincidence? I dont think so. Use this location at your own risk. I spent about 4 hours on hold with AT&T customer service getting the transaction cancelled and ensuring there was no other identity issues. The store staff played dumb and were no help at all. Best case scenario, they have no idea that someone very close by is hacking their transactions. Or...someone who actually works there is using customers accounts to buy phones and then shipping them to a nearby drop address.

Ro
Review №56

Went there to buy a new phone since I have been having issues with my old iPhone and the guy tried to sell me every product. I told him I am pressed for time and have to be out of theee no later than 3:30. Mind you I got there at 1:50. After 30 minutes of him trying to sell me products I don’t want I walked out without a new phone. They SUCK!!!

Je
Review №57

The service at this location was amazing. Very diligent and professional. If youre looking to open a new account, Id highly recommend this location.

Na
Review №58

Visited this att store because I had ordered services on the phone had a bad inconvenience and never received it visited this store and Emmanuel and angel took care of me and made sure I was all set up with my new service great store recommend you guys to visit

Re
Review №59

Great location, all the staff is always very attentive and eager to assist. I go all the time for all my needs for my accounts and accessories purchases. This store managed and run very well. Awesome!!

Ka
Review №60

I was treated very poorly at this store. I went to upgrade my phone, and the employee that served me was very impatient. After I would ask a question because I was confused, he would make comments such as are you listening. AT&T has made changes in the way you can upgrade, and I was not aware of the changes. The employee was abrupt and condescending. I left and went to another store (not an AT&T store) and that employee took the time to explain the changes. I went to this AT&T store about 30 minutes before closing, and I guess that employee did not want to be bothered. Employees need better training.

Ka
Review №61

Recently visited this ATT store and was greatly impressed with their knowledge and patience. I cant thank them enough for all their help! If youre in the area I recommend this store!!

Jo
Review №62

Very nice place & workers!

Cr
Review №63

Run out of phones quickly and wish they could have more people for quicker service

Ma
Review №64

Marvin saved my life dealing with a phone transfer from my phone with a broken screen to my new phone from my extended warranty. He was very friendly and easy to work with. Excellent customer service!

St
Review №65

Alberto was outstanding. Great customer service and store overall!

Ta
Review №66

Outstanding customer service. I dropped in without an appointment and was professionally greeted by Emily who privided me with exceptional customer service answering every question and accommodating all my needs. Taking ample time to address all my questions and guided me to how I could save and make the most out of my existing long time service with att. Calling into att is a night mare on most cases having to wait an hour on hold. Today I walked in and had the best experience possible. Emily is the perfect example of perfect customer service. :)

Li
Review №67

These people dont care about helping you. They think that a christmas gift not showing up is a joke and did not try to give me a solution. Just getting them to even look up an order was a struggle.

La
Review №68

I recently went to this AT&T store to switch from my iPhone to the Samsung Note 7. They made the switch seamless. The employee who was helping me was very patient and made sure all my questions were answered before I left. A couple weeks after I had my phone, Samsung came out with a recall and I had to switch to the Galaxy S7 edge which I did not care for. After a bout a week with that phone, I went back to his store to return my Samsung, activate my old iPhone and order the new iPhone 7. They were so nice and understanding during this whole process. I will definitely be gong back to this AT&T store in the future!

S
Review №69

Great customer service

Fe
Review №70

Angel was very professional and courteous.

Na
Review №71

So terrible. Took four hours to port my number over, and in the end, we gave up and left the store... They/AT&T needs to get some US- based support because calling the Philippines was not working. :(

Na
Review №72

Terrible experiences at this location. I would go somewhere else.

Vi
Review №73

Good and fast service.

Sa
Review №74

Excellent service!

Dy
Review №75

Staff is friendly and helpful

Jo
Review №76

EXCELLENT service

Ja
Review №77

Horrible service wait is too long and I came to pay my bill one day they locked the door as I was walking up I told them I only wanted to pay my bill with the machine and they said sorry we are closed I was there at 8:01 no lie!

Si
Review №78

Wonderful experience. They did not give upIn issue I had with my phone. Thank you Yonnathan and Danny !!

Ma
Review №79

Gracias Yonnathan!!

Ca
Review №80

The attention is excellent ..

Vi
Review №81

I was attended by a beautiful woman, Lory I really liked being a customer of you blessings

Da
Review №82

It is an extremely professional place, its highly qualified staff, they have a lot of respect for the client and the employees work with quality. My respects to all. Excellent.

Ma
Review №83

Excellent attention

Ca
Review №84

Excellent attention, thanks.

Information
14 Photos
84 Comments
4.4 Rating
  • Address:18275 Pines Blvd, Pembroke Pines, FL 33029, United States
  • Site:https://att.com/stores/florida/pembroke-pines/1048
  • Phone:+1 954-431-4434
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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