Worst experience. Never go to a girl who works there.I brought small package, which a return ( label paid by Amazon)She scanned label from my phone then said you have to close package with scotch tape ( it was only 10 inches long - I didn’t have it and asked her if she can do it - she said no” buy it 3.99$ plus tax . I asked if she can use her tape she declined.I went home tape the top came back then she scan label from phone again and said I have to print it- I ask why she didn’t tell me before when she scanned the first time? I asked her if she can print she said “no”So - worst customer service- that’s why I will use UPS from now on

I hat** comcast.But this store actually has been very goodComplain would be unfair.

Wait was well worth it. My brother had a cell phone issue. Michael Rios and Christopher Negron where very professional and have excellent product knowledge. They fixed my brothers phone issue in no time. Thank you for your service guys!

The Low review scores are truly not representative of the slowness and lack of competence in this store. Over 40 min wait just to return equipment that belongs to them. Whatever you can resolve online (no easy feat navigating through the multitude of automated links) or without going to the store, do so! I would say go to store with better scores, but it appears that customer service is no longer a priority at Xfinity.

Worst company, after we got service and paid they block the address since a past tenant that owed 240 did not pay so as homeowner i cant have service even though they signed us up, sent modem, we got billed and now no service until they extort 240 from us, filed a complaint with the FCC AND DEPARTMENT OF AGRICULTURE, both have extensive records of misconduct so i can only suggest everybody files as well and stays away from the billion dollar company extorting unrelated deband supervisor Martin from Miramar office supposedly the highest ranking person cant get anything done, talked to Seth prior no resolution, talked to Al prior which said he would take the debt off and reset account which wasnt done,corporate headquarter created many cases and no resolutions from anybody in Florida in the Miramar officevery sadwill cancel my business internet that is pay for 2 years 69 per months since they rather lose a customer than fixing the issue on handBOTH HAVE OF COURSE MANY COMPLAINTS ON FILE SO I CAN ONLY SUGGEST EVERYBODY DOES THAT AND STAYS AWAY FROM T HE BILLION DOLLAR COMPANY EXTORTING UNRELATED DEBT

I went 6 pm on Friday. In and out no problem. I haven’t been to a store in a long time and had thoughts of the last time I went to a Comcast store. Well not so at all. Well executed. Checked in at the door sit and wait someone calls you and it’s just easy. Well done.

They are in desperate need of experience in xfinity mobile products. No one knows anything. They rely on xfinity mobile customer service and they dont know much either. I understand the xfinity mobile product is less than 3 years old, however the staff should have been fully trained prior to releasing the phone services.

Customer Service provided by Catalina was outstanding. She helped me a lot to find the right package to continue being an Xfinity customer. Thank you.

Had an appointment but still seemed to just be placed in line anyway so dont think theres any advantage to making one. Employees are fine, more of an issue with Comcast and their options for existing customers. Always end up either having to pay more, changing items that I didnt want to change, etc., to fit into some package offering.

It was a very easy process to sign up for Xfinity internet. I would recommend this location to everyone !

Waited about 4 mins outside in my car due to covid restrictions. Hey but in and out less than 6 mins. Fast and friendly service.

Attendant was professional, but could not solve the issue.

Horrible. Not customer service when canceling internet. They should be out of business

In an out. Excellent

Xfinity is an evil company. Typically things will work fine then randomly your service will stop and the only way to solve the problem will be to spend more money. It is an evil monopoly and the customer is the last thing that matters. It is also impossible to speak to a human- you have to navigate an endless web of robots.

The attention was really fast and the lady help us and have a really good attitude!

New & Big locationDouble Check that there not Giving you A Outdated Router and Control Box like I got!The only reason that I found out was we had issues and they send a Technician to my house! He told me that the system that gave me was outdated and not good. He installed the Tall White Router Wi-Fi Combo that they advertiseImagine paying g top dollar for inferior products

Not too good at the entrance.....but greatat the counter..

Terrible service. Low quality employee.

It was very busy. They had someone at the door checking everyone. They took proper cautions. It took about 20 minutes, not bad.

Good customer service, willing to find the deal that fits your needs.

Very helpful and dont my hel help you

Richard was very knowledgeable and helpful with comcast products and services.

This store have the best (only ones) costumer attention team of the WHOLE Xfinity company.

Very well organized. Not a long wait. Great customer service.

Diago is great.

Great service and personnel. Very friendly and answered any questions I had.

Customer service is great I guess the time it was it was very nice quit

Frankie was very professional with excellent customer service skills.My sister went to get service for her new apartment and when he finished he fixed my xfinity samsung phone that stopped working on Netflix. Very nice

Great Store, just make sure your given the right equipment Before you leave

The Manager never is there. I has been there 3 times in two weeks. I got the same amswer: The is not Manager at this moment. The staff cant do nothing if the Manager is not there. Waste time.

These people where more concerned about Covid than about good costumer service. Though the guy inside who walked me around was good and seemed honest

I have been a customer since 2015 and no longer. My bill kept going higher and higher. When I cancelled my service I was bill was at 187.56. this is for no reason, considering I have nothing extra or special channels. My internet was at 100 mbps, my channel werent the basic I had the middle package ( not sure the name) and 4 boxes. Always had issues with my service I would go days with no service. When I saw what my new bill was going to bil. I gladly paid the early concellation fee. I just get AT&T for cable and tv. With one cable they do everything. Lets see how this works. As long as Im not paying 150 I will be happy

Long line. Moves fairly quickly. Get equipment at moment rather than wait for shipping. Sanitized between customers. Staff IS helpful.

Staff was helpful. but the price of cable services are out of control

Excellent service, extremely helpful and taking the customers safety very seriously. Was extremely happy and signed a contract for 2 years.

It’s Saturday morning and we suddenly don’t have any TV and Wifi. We call Xfinity. They try to do very little over the phone before telling us that they need to send a technician to our house First appointment, Monday afternoon!!!Meanwhile, it seems like the issue is coming from the coaxial AC/DC adaptor which was installed by Comcast. I go to the store and I am told that they don’t have any and should try Walmart or Best Buy. I go to Walmart, Best Buy, Office Depot, Home Depot, Radio Shack. Nothing. Then I go back to the store to ask if there was another way to connect the TV to watch the Super Bowl and I am told to go to a bar!!! But for them to send a technician to your house, they must read their lengthy COVID-19 protocol. What a joke!! If you are unable to provide customer assistance during the weekend (especially Super Bowl weekend!), at least have your most basic parts available in your stores.

Friendly and great staff. They have a good setup to make sure everyone is save and not exposed.

Service was greatVery helpful workersOverall i like this place

Everyone there has that I dont care attitude

Very helpful. In and out!!

Very professional, helpful, over all great.

Great experience. Went in to discuss my bill that as usual went up after the 2 years promotion and left with a rate equal to the last one and a wireless box which I was looking for to move my TV. Jenise was very helpful and pleasant. Great all around experience. Will check back when all the boxes are installed.Part 2 - Update. Well the wireless box has not been working well at all, have done everything including bringing the router close to the box and still not getting a good signal. Will take back to change hoping its the box.Part 3 - Changed the box same story, works fine then out of the blue the reception is horrible with the picture tiling and the sound coming and going. Will change back to the wired box.Do not recommend wireless box.

Fast and to the point...now, if they can only lower those prices! Haha

Very helpful. Got me my item while I was still in line

Nice and fast after a short wait to enter the store.

Very courteous and friendly service

I’ve been there many times but this time they seemed to be better organized and of course adhering to strict COVID restrictions.

I am very upset because my first priority was not to run out of internet and it will be two days without the service and for only two days they are giving me 9 $ I do not have internet service I have homework to deliver before Sunday and what explanation do I say for me Professor who lacks morality exists, I am paying an income of $ 130 per month for his services and all I asked was not to run out of internet and look what a bad surprise, bad service, mal pésimo servicio solo quieren quitar dinero mejor utilicen @Drectv

They are very well organized and the service is excellent front start to finish.

Had a question on billing and tech told me they are sales not billing. I told the guy at the door why I was there, so why did he have me wait 1 hour and 10 minutes for nothing. I went to the store because I couldnt get thru to a customer service person on the phone. Your service is the PITTS!!

Great customer service!! DIEGO was so patient!

If youre not there to buy something not going to get a solution to your problems.

Great and quick..excellent service

Pree chill. Kris was rad, super helpful

Don’t get wrong..! Xfinity is the best internet, not the cheapest, but the one to have speed and all stick together..! The only problem is to talk to a human being if you don’t have patience 🤷🏻...“If you don’t have patience, please press one..”!

Great service.

Really helpful staff.

I was noticed immediately when I walked in. They took my name. Not a long wait. Diego helped me. Great gentleman, very happy with his service. If I go back I will certainly ask for him. He got me the best deal. So I am satisfied.

Just went to return some equipment. Fast service, social distancing practiced.

You can expect great service and a access to the new technology currently available for their service. Very knowledgeable staff can assist you with your questions. Later in the day mid week good for a visit. These guys are good so it gets busy

Worst company I’ve ever dealt with, barely any option to ever speak with a real person, always dealing with the most frustrating useless AI service. Everything is over priced, so done with this terrible excuse for a company.

It took almost 2hrs. because of a long

Service representative was extremely helpful, very informative.

Fast serv..

Fast no nonsense customer service

Terrible internet!!!! Its so bad be prepared for an outage every 3 days. If you have people working from home DO NOT get this isp. Outages that last all day. Try getting in contact with costumer service, hope you have 3 or more hours to wait to somewhat get in touch with a person that will only tell you to unplug and reconnect your router. Actually the worst isp ive ever had. So unreliable and so frustrating. NEVER GET XFINITY ... RUN

I went in on a Saturday two hours before closing to return my modem, there was no line, employees were friendly and attentive. Location is new, big and clean. What I liked the most is that employees were nice and had manners, they treated me as a customer should be treated.

Well line is long. Expect minimum 30 minutes due to Covid Safety.

I’m a fairly patient person, but not if I made an appointment just to still wait. The store opens at noon, but the earliest appointment slot was 1pm. I got there, said I had an appointment, and the guy who took my name just added me to the end of the list, spelling my name wrong. After 20 minutes, I asked another employee if they needed any other info to check me in and I got added to the end again! I asked how that’s fair if I had an appointment. He had no useful answer. So now 30+ minutes later I’m on the queue twice and have no idea when I’ll be next- probably at LEAST 20 minutes. Why am I still here? Well this is my only opportunity, and I have no other day to waste time AGAIN. I admit I’m writing this before actually being helped, but there’s nothing that can be done to make me give more than two stars.Tip: Don’t offer appointments if they don’t actually matter. I would have been better off waiting outside at noon.

They take serious here with the covid issue

Parking is a mission here. Staff was helpful and didnt take us much long to work out the issues on our account.

Very organized and pretty fast

Very clean and fast service. It felt good to have my issue resolved face to face and not brushed off over the phone. Upon 1st arrival I was greeted with a hello and name taken down

First of all I’m gonna say I’m not rating the location of the store. Simply the Customer service of Xfinity. During the course of my time with Xfinity, services were dropped without permission, channels were dropped without permission, my problem was escalated to management and they did not follow through. As far as I know I’m still in the escalation department even though I have canceled total service with Xfinity.

Comcast is a company that only wants customers money. They charged me after I canceled my account due to the so bad service. Now is impossible to get back my Money. They are scammers.

At first great service, I was given a bad box was on the phone for hours trying to get it to work, I was given a return number and was told to just go to the store and they will exchange it for a new one, when I arrived I told the manager I was told it was just an exchange and that the box was not working, I also told him I had picked it up the day before and had done lengthy wait to get the box, He stated that he will put me as a priority customer since I was there the day before, 40 minutes later I asked an employee how much longer would it be he stayed at least 45 more minutes, when I told him that the manager had stated that it wouldnt be that long he said I still had 7 customers in front of me, the man or manager that first put me on the list had taken care 3 other customers that came after me, I was so upset I walked out of the store dumping the box in the trash can in front of the employee. Never again to this store as soon as we can figure a new cable service goodbye comcast !!!

The worst customer service I have ever received. I’ve been a Comcast customer for 33 years and the billing is always excavating with fraudulent expiring promotions. Resolution is a disrespectful nightmare consisting of constant department transfers and misinformation. All I subscribed to was $60/mo internet. Yet after paying the bill automatically online on time every month I get a call that there’s a overdue balance $295 and service disconnected. No email, no messaging, no communication to me at all that something had changed. I’m Canceling. Save yourself the aggravation and don’t go near Xfinity

No more xfinity box for me(no cable bill). Xfinity flex( stream)😊

Very nice set up even with so many different products in the lobby. I like the order of operations from the check-in greeter at the door to the centered waiting area to the registers. Only downfall, maybe when close to closing and lobby packed give customers a heads up as they are walking in the door that wait time maybe longer than expected because not everyone is coming in to just drop off an equipment.

Was having issues with the original modem I was provided (got really hot after a few minutes of being plugged in) came in to this store and the store’s appearance is extremely clean and appealing outside and inside. Cashier Karl Beaubrun assisted me on 07/20/19 expeditiously and extremely informative and knowledgeable in their products. He exchanged my modem with a newer version and once home, I was able to connect to the internet! Also I want to say thank you for the entire team of professionals who helped me. I later discovered only 1 room in my home allowed me get a signal. I will tell ALL my friends to use Xfinity Comcast before they go somewhere else. Excellent customer service!!!A. Diamond

Worst service ever. Internet, home security and cable is down but no way to get a technician to answer worst support ever

Large and clean facility but had to interrupt the service guy to find out what system they were using to decide who was serviced next. Guy then wrote my name on a list. Had I not asked, what would have happened then? Get that fixed Comcast. Other than that, the experience was great.

Customer service was nice. I just think it is unfair to get denied service because of nonpayment from the previous owner of the apartment I moved in which has no connection with me.

Polite but i asked them about cable service and they ran my credit without telling me. I read it’s legal for them to do that but i wish i could know so i wouldn’t inquire or get the service. some people value their credit over stupid things like adding channel to their package!

Great service but prepare a bit of wait because the representatives take time to answer all questions.

Omar provided the greatest service I’ve ever experienced in a tv/ internet provider. I was in there for less than 30secs and was already taken care of. Thank you for your great service.

Not fair for me to review Comcast since I am negatively biased. I was lied to by the phone rep and couldnt get the cable box I wanted at the price I was given. I will be getting rid of them soon since I can get everything they sell without the aggravation of dealing with the poor service

Service was prompt, new guy, did a great job! He was confident and what he didnt know yet, he made sure he explained my needs to another rep and she was able to assist! Thanks for a great experience!

Easily the best experience Ive had with Comcast. Ada was extremely helpful

This company charges you for services they dont have.All the employees are very well trained but only to take your money.They offer all the services but customer service is the only one they do not have after you sign.

Don’t even deserve a star, manager is very arrogant and act as if he is doing you a favor to do his job. Workers lack core skills and professionalism, only good this is the wait time is short because people won’t put up with there attitude

If you want someone to speak to you about company policies that not even they can understand.....not to mention in a condescending way......visit this location and speak to the store manager named Ronald. HORRIBLE. Definitely switching our service!!!

Went in today and turned in equipment and got new equipment in less than 20 minutes. The young lady who helped me was fast and nice. I normally hate dealing with Comcast but today they were great. Best time to go is during the morning to afternoon hours.

Very bad customer service. Slow and inefficient. 2 customers waiting. 4 agents and turning customers awaiting telling them there is an hour wait.but if you want new service.. we can get you in faster .. ok.. then you will treat me like the rest.. no thanks!

Amazing experience thank to, Jonathan Cardenas! He was super helpful, knowledgeable and personable. This is what makes me love Xfinity, they hire the right people 90% of the time. Thanks again, Jonathan.

I came yesterday. Upgraded my service but they gave me wrong topbox. Came back today and encountered the most apathic and careless person. Does not represent what Comcast stands for. Very arrogant guy.

Come in to replace 2 remotes, they are taken but service member brings back one and says that’s all they have (and expected me to leave with one). You’d think a large store like this would have enough inventory.Also tried to obtain the movie tickets they mailed me about. I’m told there’s an hour wait. The mail does not mention I need to purchase anything so why not just give me my tickets? It would take 2 minutes. Clearly they do not care for honesty with clients. They told me to make an appointment for Saturday at 10pm... if it weren’t for association contract I’d leave the entire service in a heartbeat

It is closed now, they dont have a near by store for equipment return or for any help at all, and the automatic phone system sucks...

I was help by a older black female; I think her name is Jesia. She treated me so kind and considerate felt like a was dealing with family. The store should have more employees like her. She showed me by bundling my services I would get more. I upgraded my services and saved money. The only suggestion is for such a big store have a check in computer to avoid being overlooked and fighting with customers who was next (since they dont have a line or ticket number like another location I use to go to)