Ive been going to the same ladies at vision etc for over 15 years. They are extremely knowledgeable and very nice. The staff is always polite and ready to help. They have competitive prices even with online sellers.

Great experience. New to area and was seeking an optometrist. Vision Etc staff and doctor were all amazing. Dr. Truong explained EVERYTHING and made my first experience top notch. I am beyond pleased and totally recommend.

To the owner of Vision Etc: If you keep doing like this, you will lose lots of long-term customers, including myself.To other customers: Please read recent reviews carefully, as this place is not as good as before. The service is really bad now.Long story short: they will blame you for their mistakes. And they will try every effort to say that you are the problem, not them.Details:I had really good experience with this place last year. So when I need a new pair of glasses, I came back, even though I have moved to a new place. But, it end up to be an awful decision.We ordered 2 pairs of glasses and both of them have problems. One was fixed with our 2nd visit; however, the problem of the other pair havent been fix yet now (07/10/2021 -- 2 months since my purchase date).1. When first wearing the new glasses, I felt dizzy and headache and everything was out-of-shape. I called the office. The front desk lady told me, that was because my prescription had been changed a lot and she asked me to wear it for another 2 weeks to get used to it. I tried with this pain and never got used to it. So I made an appointment and came back. The doctor checked the glasses and said the lab didnt do it correctly based on the prescription, so they would have to re-do it.2. I waited for 4 weeks and no one called me back to tell me that my glasses were ready for pickup until I called them again.3. When I came to the office the 3rd time, the nose pad was missing on my new glasses. But one girl from front desk told me, that was because The frame you gave us didnt have nose pad, the frame is yours and you only ordered lens from us -- ARE YOU KINDING ME? I spent $400+ (after insurance) to order a brand new pair of glasses from you. And the glasses didnt have nose pad and you told me it was my fault???Then they checked the system and admitted that the frame was from them, but they dont know why it happened and there is nothing they can do now unless I choose to put a cheap nose pad on it instead. If I want my original nose pad, I will have to come back again after 2 weeks.4. We asked for a purchase record, they told me We cannot print itWe asked why, they said It cannot be printedWe asked to take a picture of the purchase record and notes that we didnt pick up our glasses. They said You cannot do itI dont understand why they hesitate to let me have my own purchase record.From the beginning to the end, they never apologize to their mistakes, neither did they show any considerations to customers. The doctor is very nice though, that is the reason why we came back to them this year.Hope I will be able to pick up my glasses after 2 weeks and I will update my experience here later. But for now, I strongly recommend everyone DONT GO TO THAT PLACE. Everyone makes mistakes, but you shouldnt blame others with your own mistakes. Learn to be a good human being before running a business!

I’ve been visiting with these ladies since 2008. My service and care is always efficient and pleasant. I brought my entire family. Most of us still come here. Some of the staff has changed but it hasn’t affected the service I’ve received. It’s nice going someplace where the people remember you and even your eye ware choices.They help you make an informed and fashionable decision that fits your face your vision needs and budget. Thanks ladies.

I hate to be the one customer that has an issue with this Business. Let me preface this review by saying as a Pearland resident of 23 years I always like to make it a point to shop local as much as I can. My entire family has been using this business for all of our eye care needs for years.Today I am truly disappointed that I will have to find a new eye doctor. I took my glasses on Saturday because I had broken the frame. I was told that the brand is no longer in my size but I could get a smaller frame. Once the frame came in they realized that the lenses were too big, so they offered to trim them down a bit. After getting my glasses back the right lens was severally scratched to the point that I could not see properly. Immediately go back and mentioned the fact that I left my glasses with them and they were not scratched when I left them.They offered to get new lenses but I had to pay a $25 co-pay, I asked why I am I having to pay a co-pay when you had my glasses and they were not scratched when I left them. Needless to say, the Dr. did not budget on the co-pay after all the years of using their business. So now my family and I will have to find a new eye Dr.

I have been a patient/customer since around 2005(off and on). They are more preferred provider. They are efficient, professional, and knowledgeable. I highly recommend giving them a try.

Top notch doctors who remember us every time. Been using Vision Etc basically since they opened. We were excited to get an optical store in Pearland back then. The staff is helpful and friendly. Frame prices are reasonable and lenses are on special regularly with VSP. Highly recommend.

This is where I go for vision/eye related services. The receptionists are nice and friendly. Wiling to help and take time to explain things when needed it.Stupendous service. The doctors are really nice and courteous. Talk things through with you and really make you feel comfortable. They are there to keep you satisfied and comfortable, they make that a priority all the while keeping it professional.Very personable staff and doctors.Also, what I really like is eye exams and contact fittings are relatively less expensive than other places.Ive only had positive experiences the times Ive been here.

Totally the best place to go for eye care. The doctors and staff are extremely competent and emotionally intelligent.

Have always had a great experience here for myself and my son. The staff is helpful, patient, and personable. While I could save a few $$ and go to WM, I would rather entrust my vision and eye health to these folks who are passionate about what they do.

Me and my family have been going here for years I really have enjoyed every time searching for new glasses here the staff and doctors are very professional, would recommend to everybody!

This is my 5th year of using Vision Etc and I love them. They are friendly, competent and efficient. Ive never had such fast service on getting new glasses and the staff has the patience of Job while Im looking for new frames. I have used several other eye doctors but not one has the combined competence of Vision Etc. In addition they have lots of frames at all price levels.

My family has been going to Vision Etc in Pearland for the past 6 years. They always see us in a timely manner and we love the variety of frames they offer at an affordable price. The doctors are very thorough and have an excellent bedside manner.

Good service when youre there. However: DO NOT expect them to call you if you order new glasses or lenses; I had to check in 3 times with them to find out if my new lenses ever made it. DO NOT leave your glasses case that you like with them if/when getting new whatevers - they will throw it away without asking you. Orders also take longer than they tell you.

Always caring, have been going there since they opened. Would not go anywhere else, if they see something wrong they are quick to refer to the proper person/Dr.

I love this place!! I have used them for several years and will continue to do so. All of the staff is very nice and helpful. Every time I have had to order contacts or glasses they are in really quick. It seems like the same person wrote all 4 of the bad reviews which should not be allowed. GREAT, HONEST STAFF!!

I’m very disappointed in my visit there. Walked in, gave my insurance card that says “VISION”. Front desk told me that was my medical card. I told her it was my vision card. She then pointed out my company name which has medical in the title and tried to tell me it was my medical card. I again told her no it was my vision card. Apparently, the front desk staff does not know how to do their job correctly. Why would I want my children to see the physician that cannot hire proper trained medical front desk. Walked out.

We have been very pleased with the kindness, promptness, and professionalism of the doctors and assistants at Vision Etc. My daughter was seen at her appointment time, assisted when choosing glasses and received extensive explanation about her exam. My entire family has been here for check-ups and have been pleased with the amazing care.Thank you!

My family has been visiting Vision Etc for nearly 12 years. I actually no longer live in Texas, but I continue to schedule appointments with them when I am in town to visit my parents. If you are looking for a doctor who will know you and remember you, provide professional eye care, and discuss your eye health with you in both an intelligent and intelligible way, I suggest you try Vision Etc. Both doctors are personable and professional. The office staff is always friendly and helpful. If you are looking for long term eye care I definitely recommend Vision Etc!

They are so nice and helpful here. They always work with me to find me contacts that Im happy in and our appointments have always been timely. We have been going here for years and will definitely continue to.

My experiences have been positive here until this year. I ordered a pair of sunglasses and was told that it would take 1-1.5 weeks and when we called about them they would tell us that theyre looking and would call back when they find out more info, but would never call back. It has been 2 weeks and are now telling us it will take another week for them to arrive...

Have been going here for over 3 years now, love the staff and how personable they are!! The doctor is great with kids, so patient and kind, explaining the whole process made my anxious daughter so much more at ease! The staff is amazing, very knowledgable about insurance coverages, and what they dont know, they will quickly find out for you! Excellent selection of frames to choose from and the turnaround time on glasses beats TSO hands down, not to mention the prices are so affordable!! We refuse to go anywhere else, This is our eye doctor for life!!!☺

Excellent service and staff. My family always get our contacts and eye glasses here. I highly recommend. 👍

Really great care, for both the smaller things (timeliness of glasses) and big things (glaucoma, seeing double) I love their staff. The doc is really knowledgeable and friendly. the staff deal very well with my narrow face-still wearing kate Spade in my 50s. Cant say enough good about their service.

My wife and kids have been using Vision Etc for over 13 years no problem great staff and the DOCTOR is AWESOME keep up the GREAT SERVICE

I came in today with a friend for his eye exam for his profession. The exam came back with perfect results, but the doctor said that she altered the results because she didnt like the line of work he was in. She submitted the results and refused to change them. Now hes stuck not being able to move ahead with this job. Hes going to be out lots of time and money.Honestly, this place should be avoided. Its an ethical nightmare.

Really disappointed. This doctor went out of her way to alter a form required for work because she doesnt believe in it. She simply does not agree with the line of work so she will not sign the form despite eyes having a clean bill of health and having paid her to perform the exam per the form. Then in a follow up she refused to clarify her hand written changes to the parties responsible simply saying im off now and this is my time off. she cost people thousands of dollars in work and was completely unhelpful in resolving this issue. Really disappointed that person can be so careless and unhelpful yet so willing to take payment.

Compassionate, thorough & accurate Physicians. Never a bad experience & the Physicians always make certain my prescriptions are correct.

I been going to her for years, I had a bad experience with my last Dr. After I switched to this place . I have never had any problems, she is a fantastic dr. I recommend her to family, friends and coworker they all have had a very good experience with her. I come from out of the state some time just so I can have my exam by her, thats how much I trust her.

Was able to get same day appt on a Saturday for my two kids and decided while i was there to add me to the list and the office made no big deal of it. The office etiquette was on point and very patient w/ dealing w/ my 8 year old daughter that had to have the perfect frame. In and out w/ in 1.5 hours and glasses came in by Monday.(30 mins was only due to waiting for eyes to dilate and test)

We love the staff and doctors here! My daughter, husband and myself all get our exams, glasses, contacts here and have never had any issues. They even finished my daughters reading glasses in the same day as her exam!

Always had good experience with them. Very helpful answered all my questions.

Best place to get your glasses!

I been goin here since it opened. I love this place and will never go to anyone else! The service is awesome and they dont take long to get frames or contacts in.

Great, but ur main number goes to a fax machine. Cant make an appt

I have been with Vision Etc. for 10yrs. I love the eye doctors here! I highly recommend this place!!!

Unproffesional and disrespectful. I would stay away from such an unproffesional business practice.

Awesome staff and Doctor!

My parents and I have been clients for about 7 to 8 years and today one of the front desk staff disrespected my mom by being rude and calling her names . I seriously am disappointed in the service that she and they gave us . I do not recommend this place at all, Do not waste your time on going to this place .

Ive been going here for years. Everyone is very professional and friendly.

I dont even feel like wasting too much time writing a bad review for these people.