ABSOLUTELY LOVE THIS PLACE ! employees are so nice and very helpful, Courtney H helped me get some glasses absolutely love her way of helping people out will definitely be going back again ! Great Service🤗

Quick to take your money, but it takes forever to get your refund.The story goes, i ordered few glasses but i end up deciding to take some and cancel the others. Long story short, they are still holding my money, and up to this moment i did not get a refund. Always tells me the same story that the manager has to process it. Last time iv checked they said the manager was on vacation. As far as i know, keeping your someone else’s money is not only unethical business practice but also illegal. As far as i know, i cancelled that order in-time! I hope this message reach their higher management so i could get a better response.Iv been doing business in this location, but sadly due to this experience, i am changing my option.This is a warning to other customers, don’t let businesses just take-away your hard earned money.

Amanda on the sales side of this location was very pleasant and helpful. The eye exam at the storefront next door was thorough. Dr. Bui was knowledgeable and communicated well. We were very impressed with our experience and walked out wondering where all the negative reviews came from.

Very friendly and good service. Really takes the time to understand and answer your questions.

I went in to order contacts. Myself and my kids were the only customers inside. I sat down with a young lady to order contacts. She was very short and dry with me, as if I was a bother. The other sales lady stayed into her phone the whole time. I needed to get 3 pairs of glasses for my kids but decided not to because business wasnt desired obviously. I will never go back.

Can in to get glasses adjusted. Very quick

Awesome doctor. Took time to explain everything and corrected my little ones vision. They have awesome new technology. Good coverage on frames for kids.

Horrible Customer Service at Visionworks. Very rude and impolite. Would not recommend to my worst enemy. I never write reviews, but today it was mandatory. The lady associate working in the Eye Glass Section of Visionworks, Shaneal, today was very rude and gave smart comments. Horrible Attitude. Horrible Experience. Never Again.The Doctor that did the exam was Awesome! Very personable and polite to his customers. Would recommend the Eyedoc Vision section. Very clean and sanitized.

Do not go here! Place is ghetto, very unprofessional. Staff was on the phone all loud in front of customers. Lady refused to let me use my insurance to replace my glasses, so I had to pay out of pocket. Was told they would a rush order on them and still not ready it’s been 2 weeks! Place is horrible!

Sherebiah and Shaneal were great. Fixed my glasses

The doctor is good. Ive been going for years but the side where I work with the associates, no. Wasnt happy not going back. Im going to Vision Source moving forward.

I came here to order contacts with a prescription from my doc. I came in without an appointment and they still helped me so I was grateful. However, the general manager was there taking a personal call for the entirety of the time I was there. As I was working with the other rep to get the contacts ordered, she was a few feet away talking loud and had the nerve to put the call on speaker so I could also hear the other person talking as well. Maybe next time be more professional and take the call in the back when a customer is in the store being helped

I have been going to this Vision works for almost 10 years now. Service used to be wonderful and accomodating. Recently, this past couple years their service standards have severely declined.A month ago, I ordered my annual supply of contacts. Upon ordering my contacts the associate was on her cellphone on a personal call. I picked up my contacts and few days later noticed that they were the wrong fit. I returned them to the store. They told me they would return the contacts and re-order (expedite) the correct lenses. They were not empathetic and did not feel the slightest remorse nor apologized for the inconvenience. If anything, they were annoyed of the circumstance. (Though, I was being polite about it.) They instructed me to call and follow-up with my contacts.I called a week later, and explained to the associate my circumstances and was following up with the order. She had an attitude and said she did not know about the re-ordering because on her computer it said that I had already picked up the contacts. Eventually, she said for me to call back in few days to follow-up again because she said someone had ordered the contacts.I called again a week later, and explained that I had been without contacts for 2 weeks and still unapologetically said We will call or text you once the contacts arrive.With this whole transaction, I just felt defeated and unaccomodated. I have been giving the benefit of the doubt since I have been a customer here for about 10 years. I am just disappointed of how the service has drastically changed. Sadly, I am considering of changing services.

I would recommend this store to everyone I know that needs glasses or contacts. Firstly, everyone there was super polite and welcoming. Secondly, Domineek is absolutely AMAZING. He will make you smile, and get you a great deal. Plus, they do same day glasses! HOW GREAT IS THAT?! I will be back every time I need glasses.

I had just been to this store more than an hour ago and got sent out because of not having an appointment. I was only asked by the rude and unprofessional staff member “if I have an appointment” for 2-3X without any greetings or apology that the store is not allowing anyone without prior notice due to ongoing Covid 19 health issues. She didn’t even ask what I needed or my concern at that time. I was just about to ask them if they could reglue my current frameless eyeglasses. I was also stopped to stay first on their table to sanitize maybe? If they really want to impose this kind of precautions, they need to make their signs bigger by the door or assign somebody to stay there and give proper instructions to their customers instead of just crowding them on the front desk. Just my suggestions to help blind customers like me. We have been customers (my whole family) in this store for years now. I got really disappointed with the bad attitude that I encountered the moment I entered the store. So I just walked away. Truly a very poor customer service...

Had an amazing experience, I love my glasses. They have a really good selection. Prices and quality are perfect. Amazing customer service.

This is one of the best places Ive been to in years. Great customer service, just want to say Thank You to Ms. Amber for helping me with my glasses. She helped me pick out the right glasses to fit me and my personality. The manager is also nice I felt very welcomed when I walked in. If you want a great deal and awesome customer service then this is the place for you!!!! Thank you all again for helping me!!!!

I would like to thank the Leadership of the store for helping me with this pair of glasses for the price and last minute requests.I am able to see again.I will be Recommending this company to Family and friends.

Everytime I go here the associates are rude. They do not acknowledge you. They will speak to other that come in after. They need better staffing or learn to handle the schedule differently so people are not sitting wasting time and keep having to come back.

If you ever need help with your glasses or contacts, I would suggest this location. The employees are informative and professional. They greet you whenever you walk in. My experience here today was great! Shérebiah was the person that assisted me today and she was spectacular. She explained everything to me so that I could understand it easily. With such good customer service, I will continue to come back to this location.

Amazing place to purchase a pair of glasses. They have a wide selection of frames with several brands. The staff were nice and professional. Carlos and another lady were really helpful in explaining the information I asked for regarding pricing and insurance. I did not have to wait long to be helped. It just depends on how much people are there. Overall, this location has great customer service!

It is a very nice place! The people here do help a lot with high patience. Yami was the girl helped me with picking the right frame selection, as well as explaining the details of my prescription.

Bad customer services. Very rude people

Blanca H at Visionworks is awesome. My nose piece had broken, I brought another pair of glasses on to see if they would swap the lenses out for me and without hesitation, Blanca went to work. Excellent job and very friendly. Thank you so much Blanca!!

Staff was great reason for my 1 star was that when I was seen by Dr. She had a strong smell ofcigarette smoke.

Janet was very helpful. She went the extra mile to make sure I could pick up my daughters glasses in 24 hours versus 14 days. I’m highly grateful for her efforts🤗

All the ladies were attentive when I walked through the door and made sure they greeted me. Amber was very helpful helping me pick out the best frame for me and even talked me into a new pair of sunglasses. Keep up the good work ladies!

Seemed as everything was ok, but after wearing my glasses for a few days they didnt seem to be as clear. I still have to go back to see about getting them adjusted. For what they cost, I was not extremely happy with my overall experience.In addition some of the reception staff was not very friendly or informative.

My experience was awesome. Everyone was very polite and helpful. I was very indecisive on my selection and Blanca was very helpful with helping me make a decision. I value the opinions I received. Awesome customer service.

Called to check if I had contacts at their location honestly forgot which location I purchased at and the associate Chanel or Chantelle rudely says if you got A msg then their here and I told her I understand that but Im not sure if it was at this location then proceeded to say I cant look right now were busy . For someone like myself who actually works in the optical field as well honestly surprised by the customer service they provide just horrible customer service an unwillingly to assist theirs patients.

Had such great experience, I have not found another people with such great customer service and attention to detail with customers. Jannette was very knowledgeable with products and services offered. Always with a smile on her face. Excellent job!!

While others may have had a good or great experience, I DID NOT! Shanell and Sherebia (names maybe mispelled), both of their customer service was terrible. Sherebia was short and rude, with no concessions for the customer. Shanell on the other hand, was just combative, argumentive, and constantly went back and forth, obviously needing to have the last word and blaming me, the customer because my glasses are not suitable and no longer fit properly. She insisted that the glasses were not defective and that i was doing something to make them loose and not fit properly. I basically just walked out because I was beyond frustrated and angry, at this point. No clerk should be arguing back and forth with any customer. I WILL NEVER VISIT ANY VISIONWORKS BECAUSE OF THIS, NOT PEARLAND, SUGARLAND, MEMORIAL CITY- NONE OF THEM. GOODBYE, AND think about hiring people with better customer service skill, or at least re-train or teach them, or FIRE Them!

Stepped in pretty late looking for transition lenses for my international trip the next morning. The staff was exceptionally helpful and patient. They helped me select a frame and transitin lens and stayed overtime to cut the lens and get me all taken care off. Special thanks to Carlos the retail supervisor. Excellent service! Will definitely be back here!

⭐⭐⭐⭐⭐ I never thought picking out frames for my prescription would be so hard in terms of the amount of choices and which frames would actually fit my face well. Blanca delivered A+ service from beginning to end. I called in and spoke with Blanca and she addressed my many concerns and she directed me to the optometrist. She was very pleasant on the phone with me. Once I came in after getting my prescription, she walked me through the options and was very hands on the entire process. I couldnt make up my mind, and never once did she make me feel like I was a bother to her. She knew my need and made me feel comfortable. Ive been in customer service for 15 + years and she was great overall. There was also a very nice gentleman with Ray Ban glasses on with gold trim, I didnt get his name, and he too, helped me make a decision on seeing which frames fit my face and looked the best. An amazing experience, and id definitely recommend this facility. ⭐⭐⭐⭐⭐

After getting sunglasses at Target Optical I was struggling with the fit. Target was uninterested in helping so my Husband suggested we give Visionworks a try and how pleased I was that they agreed to help and they did! The ladies there were so helpful and would not give up until the fit was right. Thank you!

One star is just being gracious. I was In about two weeks ago to order contacts with my brother and wanted them sent to my house address . After being there for about an hour my brother and I got everything ordered and sent to the house. Fast forward to this week my brothers contacts arrived but I’m still waiting for mine. I finally got an email saying they were ready for pickup so I assumed they were in the mailbox (since I asked the girl to send our both to the same place) and they weren’t. I called them today (1/21/20)around 4ish and some lady answered the phone talking so fast couldn’t understand her then I told her the reason I was calling and before I could even get my sentence out she said “if you got an email come get then goodbye”. Mind you I’m in college and it’s inconsiderate. In all I’m saying this place needs people with better attitudes to answer the phone and to get things right the first time. I normally don’t write reviews but whoever she was needs to rethink working in customer service.

I was greeted immediately by Carlos. He patiently explained all of my purchase and insurance options. There were no high pressure sales tactics. I feel confident that I made a solid purchase. I would highly recommed Visionworks for your eyeglass needs!

I have always gone to Vision Works for my glasses. They are always very helpful. However, the last time I went in to fill my Rx I had the pleasure of working with Shaneal. She was OUTSTANDING! She was totally amazing. She answered my every concern/question. What I didnt know was she a new employee! I was jaw dropped! It seemed like she had been there for years! She is definitely manger material!

We had an excellent time. The service was quick and amazing. I definitely recommend Blanca Herrera. Thank you, Visionworks!

This is a great place. My second time using vision works. Staff is great. Very friendly and prompt service with reasonable prices. Please ask for Blanca.

Blanca was very helpful, respectful and nice. I was able to get my new pair of glasses. This place was awesome!

I had the best experience with Ciriah today!!! She is a great asset to the company. She has great customer ethic and is truly a pleasure working with her. I had many issues and she helped me with them all!! I now have a place that will service all my vision needs!!

Came to get some new contacts for the year and this place never fails to give great service. Blanca helped me out on today’s visit, she was kind and made everything go by very smoothly. Thank u so much :)

Sydnee at the Pearland location was excellent! She took the time out to give me a price on contact and wrote it down.. The next day I came in and placed an order.. I appreciate her having patience with me with not rushing and making sure I understand my order and how much I was paying! Excellent Customer Service and very friendly!!

Shaneal, Courtney, and Jasmine were so friendly and helpful. They are the definition of great employees and go above and beyond to help you. They even helped entertain my daughter while doing all the financial parts. Every business needs employees like these three

This location goes above and beyond every single time we need them. They are beyond friendly and helpful with really honest input on styles and possibilities. We have a Visionworks that is closer to us and we pass it up to drive almost an hour further to this location. Thank you, Visionworks Pearland!!!

Blanca was extremely helpful in assisting me to pick out my new glasses! Patient and very sweet. I love my new glasses!!! I also trusted her opinion felt very much at ease with her

Excellent customer service and great selection of frames. Blanca is an excellent employee and led me through the process. I picked out exactly what I wanted and at a great price.

Awesome Blanca help me fix the nose pad of my sunglasses for free. God Bless you all and more power to Vision works Pearland.

Ciriah is an excellent employee. You guys are very very lucky to have her. She works really hard. I came in to get my glasses done and she helped me out a lot. I will be returning to purchase another pair of glasses.

We purchased my teens glasses from here about 3 months ago and they were very helpful and super fast completing the order (same day, within hours). They also have MANY economical frames to choose from. I have gone to other locations near by that had limited selection or only high end fancy name brands that my teens dont need and I dont want to pay for (even with insurance). Yesterday, we went back to get a repair done on my daughters glasses with bent frame pins (or whatever that part is where the arms meet the front and the pins go in) and Ciriah has us in and out of there in about 15 minutes. They were still super friendly even though I wasnt there to make a purchase! We will definitely be going back for our glasses here, year after year. The employees at this location actually care about you as a person. Youre not just a number. Thanks for making our experiences pleasurable.

Busted this office on February 3,2019 and Amanda was such an amazing help. She was friendly, interactive and just an overall joy to be around, especially in a store that you’d expect so much help from. GREAT HELP. Overall 10/10!!

Justin was great in helping me select a new pair of glasses that fit my style. He also was very helpful with selecting different features that would be useful. Thank you.

Great customer service. I loved every employee, they all helped me with all of my options. They helped me narrow down. I was well informed with my lense materials. PLUS they have great prices.

I’ve visited this location twice for glasses and received excellent service both times. The staff both then and now made the process of working through my benefits easy. Dominick and Shaneal were the two who helped with my most recent purchase and I appreciate them both for working with me and for their expertise. Looking forward to picking up my new lenses!

Blanca was very kind and helpful. Took care of me right away. Very pleased with the treatment I received.

Best service received from sales Associate Carlos! He was able to walk me through my first pair of progressive glasses and made the experience as painless as possible! Will definitely recommend.

Had an amazing experience, great selection on glasses for myself, was able to get the pair I really wanted and very affordable prices.The customer service was amazing I recommend Vision works to my family and friends who all need or wear glasses!

Very helpful everything was explained to me I detail. Not once did i feel rushed even though it was almost closing time . Glasses came back very fast and they came out nice 😁

YAMI and Shanel was absolutely amazing. The entire staff greeted me when I entered and the visit was extremely fast. All of my questions answered with knowledge and recommendation were given to help me through the process. This was my second choice and Im super glad the other place didnt meet my needs because I would have missed out on such Awesome experience at Visionworks!!!!

My family and I went in today to get my two sons new glasses. Sherebiah was extremely nice and patient with us and was so helpful in us purchasing our son’s 4 pair of glasses. We will definitely be recommending this location to all our friends and family!

Just got me some beautiful glasses here. The personnel are friendly and knowledgeable. Plus, my glasses only took four days to come in! So happy!

My family of four has recently had our first experience with Visionworks. We were taken very good care of by Blanca, whom did an awesome job. Very thorough and knowledgeable with the insurance process and handled my and my shy teens needs in a professional but personable manner.I will definitely recommend this location to anyone.

I came in on 7/25/19 & I was helped by Shaneal she was very helpful because I didn’t want to spend long picking out glasses but she was a very big help. She’s also has very excellent customer service with a smile!

Shaneal was very helpful in helping my daughter find glasses. She greeted us as soon as we walked in the door and helped us get a prescription from another location within 2 minutes. Even on a busy Saturday she took the time to help us find the perfect pair of glasses. She knew exactly where the right size frames were within the 100’s of frames they have. Highly recommend this Visionworks, especially Shaneal. It shows how much she cares about her job which is all anyone can ask for in customer service.

Sydney provided excellent customer service. The entire staff was very helpful and personable the evening of 10/23/2019.

I walked into this place yesterday to find my sister a new frame for her glasses that she had sat on and twisted where one lens fell out and the frame part on the bottom had broken. The gentleman there said she didn’t need a new frame that he could just repair this one. Was amazed that it could be done. He did a perfect job! Was told at another place she would have to buy new frames. This place is awesome. Would definitely recommend it to anyone!

I love getting my sons glasses from here! The staff is so helpful and friendly, I can tell that they must have good management. I have always been able to find what he needs and with him being young we go through repairs like crazy!!!

I love this location. The service was amazing. Bianca was patient and professional. She was even amazing with my 6 year old which id a job within itself.

Today I came with my dad to VisionWorks and Blanca assisted us, she was incredible helpful, very nice and she answered all his questions, it was a great experience working with Blanca. It was an Excellent Customer Service!

Rude young lady heavy set......Not too professional and made faces when spoken to....it’s ok, I’ll take my business somewhere....Thank You for wasting my time and gas....should get zero stars...Never will Recommend This Place

On my recent visit Shaneal and Sherebiah went out of the way to make sure I received my glasses on short notice. Both of them are extremely knowledgeable about the products offered. They took the time to walk me through the process and made sure I felt comfortable with my purchase. I Appreciate them making my experience smooth and seem effortless.

I just love coming into this location! I can go to any other office around but I choose Visionworks. The upbeat Manager and fun but professional staff! This team rocks👏🏽Sherebiah is always so pleasant and personable!!

Worst experience! Had I not contacted them four days after the promise date, I would have not known that my glasses had come in. At pickup, the lady could not properly adjust my frame. She made it so much worse! Not once did she apologize for any of it. Talk about service recovery. Completely unprofessional.

Sydnee, Eric and Blanca were SUPER friendly and helpful!! Got my glasses the same day with only a brief wait! Highly recommend visiting this location!!

Sydnee was amazing she picked out both pairs of my glasses and they look awesome on meThanks sydnee!!! You are good at your job...😉

Sydne’e was so patient and helpful..she was not budging on letting me walk out without taking NO for answer. She really got me what I wanted 🙌🏾

Great customer service! The doctor was extremely informative and did not rush my visit. The staff was very nice and professional.

Blanca was very very helpful in taking care of me my glasses nose cushion fell off and she replaced it for me very quickly

Hands down, the best Vision Works I’ve been to due to the amazing staff. I was welcomed in by every one who was working there. Great and friendly atmosphere.

Shaneal was great. She was helpful in helping me decide what frames I needed and made the choices easy. We returned to Visionworks after buying from another store. Visionworks has a better selection of frames and their customer service is great.

I wish I had the same experience everyone else did in these comments. Did not feel welcomed. We were not greeted. We just kept getting stared at like they wanted us to leave. They werent yet closed but yet they were closing down the register. Once we finally picked out frames with no help from anyone. They couldnt find the prescription? Very unorganized and unprofessional. Will return to see if we can get a copy of our lost prescription but will not buy frames from this place.

Got my Marc Jacobs glasses from here and I love them! Carlos picked them out for me and was very patient and helpful even though it was already after closing time! Great customer service, thank you Carlos!!!

Jannet was so outstanding; she even picked my glasses for me. Great service and professionalism.

Amazing helpful staff, I was in and out quickly for eyeglass repair. The staff worked hard and diligently to repair my glasses that were almost past the point of being saved.

I love my eyeglasses. I bought reading and distance. Then, I had one of each tinted into sunglasses. All 4 pair are great, and I only had to pay for two pair.

Ive been coming to this Visionworks for years now, and the service is always great. Kassandra helped me find the exact pair of glasses that I wanted and was able to get me the best deal she could. I would definitely reccomend this location.

CiRiah, she did a great job with me and is still learning. Will recommend her to stay and work. Great personality.

Jannet was a big help and she had great customer service and was very knowledgeable about prices, she helped me pick the perfect pair of glasses for myself and my kids thank you so much!

Love their customer service and they always make sure you are thoroughly satisfied with your needs.

I walked in & I got a very good customer service from Blanca, shes a very good person & with a great attitude. I really recommend her.

She was very attentive and went out her way to assist me, with my glasses.Even went over to the Doctor office for me to change my prescription. Great Job

We had a Great and Awesome experience with Ms Blanca she is very kind and sweet and knowledgeable about all that we asked. She is a Great Person and we will continue to come to VisionWorks and hopefully with Ms Blanca.

Blanca H. at Vision Works in Pearland is really great and hooked us up to a very good deal. Blanca was very nice and patient through out the process of getting three pairs of glasses.

Ciriah was very helpful in helping me pick my frames. Very patient every time I changed my mind. But what I loved most is she took the time to give my 5 year old a treat bag when she started getting fussy. Thanks for taking the time to help keep my daughter busy so I could complete my transaction.

Amber and Sherebiah were amazing!!! They both took their time to help me out with my plan, and gave me the best options. Highly recommended!

I am very satisfied with the service that was rendered. Well pleased.

Jannet and her team are amazing! Very friendly and helpful! Thanks for your help.

My lense fell off the frame and nose guards were deteriorating after about 2 years of use. I brought it in for repair and was out with all the above issues resolved for free. It was quick and painless. Thank you Visionworks for your astounding service.

Cindne, (Pearland location) the technician that assisted me during my selection of glasses & final paperwork was exceptional & knowledgeable. Really appreciated her time & attention she gave me on my visit