Great service. They took time to explain the difference in type of lenses and to help me make the correct decision about my lenses and frames. I love my glasses and cant wait to receive them. Highly recommend.

Ive been coming to this location for about 8 years now. Ive always loved the service here. Today, I had had opportunity to meet James, the manager. He was very pleasant from the moment I entered the door. He greeted everyone and made sure to let them know he would get to them once he attended to those in line first. He helped me decide on a pair of glasses. Informative on what my insurance covered and explained everything. The store got very busy but he kept his composure and kindness with everyone and was amazing!! I enjoyed my visit today because of him. Thank you James!! Youre doing an amazing job.

I am very disappointed with the management of this location. The gentleman, who I believe is named James, has a rude, dismissive, condescending attitude that I was turned off by both times I had an experience here. I am very upset at having not been told by Shelley that the protection plan I paid extra for required additional cost if used. I recall being told specifically, “Even if there’s nothing wrong, just come back a year later, and you can get a free pair.” I find the approach here manipulative. My lenses cracked after about four or five uses of my glasses, which I only wear for office work in my home. It was beyond the 30-day “guarantee,” and now I am stuck with cracked lenses I feel are a result of faulty merchandise or improper sizing of my frames. At any rate, I feel the manager is a rude, condescending person. I called another location, and the woman there showed me empathy, and talked me through several options. I look forward to changing to that location, though I think the quality and service of Zenni is far far far superior. I did replace a much more angry review here, and did have choice words for James (if that’s his name. Sorry to James if that’s not you) on our call. All it would have taken is the phrase, “I’m sorry that has been your experience so far.”

Best experience Ive had in purchasing glasses. Tom is the person who helped me me and he was FANTASTIC! He was very patient with me even when I became indecisive. He never rushed me or tried to put me in anything. He had great customer service skills. If you need frames this is the place and be sure to look for Tom! You wont be disappointed with his customer service.

Had a great professional experience with the Optician Jennifer and new technician Ken buying two pairs of glasses today. Will definitely go back again.😊😊😊😊😊

Dr. Lin was very informative and answered all my questions. He fixed my vision as the previous doctor (at a different eye clinic) did not provide the correct prescription. Rashawn was extremely helpful and patient with me helping me chose my frames.I highly recommend LensCrafters in Pearland!

Very good experience, Rashawn was very helpful and detailed with the best options my insurance coverage provides. He was thorough with the progressive lens coverage options. Rashawn made my eye glass purchase short and sweet.

Great customer service, extremely helpful! I felt very comfortable trying on a lot of glasses to see what I like, and they were very understanding. Super clean as well!

Staff are very knowledgeable and explained to us in great detail the adjustments that need to be done on our lenses. James and Rashawn are very accommodating. It’s also good that they have a wide-variety of frames to choose from.

Both of the gentleman that helped me were very informative, kind and helpful.

James, the store manager was very helpful and knowledgeable about their products, promotions and coupons for frames. He was also very kind and personable and I appreciated it! Very pleasant shopping experience. Will be coming here again and again for all my frames and glasses needs!

I was told my lenses would be ready in 10 days, now the date Im being provided is about 3 weeks out from when I gave them my money. I wont be doing business with them EVER again. Ill stick to my local optometrist. To LensCrafters were just Another Customer.

They are absolutely an amazing group of people at this store. They have gone above and beyond for me and my son. I couldn’t have asked for a better experience. Very caring and compassionate individuals.

Great customer service and friendly staff!Thank you so much Anahi for taking care of us today!Jillian and Ramon

Thank you all for the swift & awesome service. I can finally get back in action with my favorite shades.

Very quick and easy appointment. Dr was very professional and kind. He took his time with me and explained the importance of wearing my glasses while reading and driving. Would highly recommend this location to anyone. At the retail side the assistant manager Rashawn is simply the best and so professional, even while with another customer he politely and professional excused his self a moment and came and told me to feel free to look around that he would be with me in a moment.

Rashawn was very helpful and kind. He made my choosing and buying glasses, very easy.

Because of the awesome customer service I received from Ms Jennifer I enjoyed my experience and will definitely recommend and will come again

The staff consistently provides outstanding customer service.

Jennifer is the best!!! So helpful

Professional, friendly, and fast service! I went in to get my eyeglasses adjusted. The staff was patient and knowledgeable in helping me pinpoint exactly what the problems were and the adjustments needed.Theyre open 7 days a week and close later than other eye care centers, which is very convenient. Also, no appointment or payment is needed for adjustments.Highly recommend LensCrafters!

Bethany is an incredible young lady who listened to exactly what I needed and wanted. I had such a great experience and enjoyed my time shopping for glasses with her that I decided to grab a pair of much needed sunglasses. I am impressed with her diligence, honesty, and care. We will be back for my little ones second pair!

I had a great experience. The staff is extremely helpful.

This is a great place my experience was awesome. The team made me feel welcome and happy to help me. Thanks especially Jennifer.

Rashawn is the best! He goes above and beyond to help the customer. He gives you direct attention and is very friendly. He is also professional and knows his stuff! I recommend this location.

Rashawn was very helpful during my experience at this location. He took time to explain everything to my mom who was in need of new glasses and was very patient. Would highly recommend!

Wow. I got my glasses in 3 days and the whole staff was incredibly helpful and patient. I will definitely be coming back. 10 stars

Customer service was great ..they were efficient, prompt, knowledgeable . I was in and out no problem had a good selection of frames. I just wish the designer frames were a little cheaper.

James was fantastic. He took the time to work with me and get me fitted for both regular glasses and sunglasses. Great job!

Rashawn was extremely helpful both times on our last couple visits. He answered all my questions and gave me some great advice in choosing our glasses and lenses. He was very personable and made my decision effortless in looking up our insurance and presenting me with all of our options and costs. I was happy with the selection of glasses and the measures the store took to make me feel safe with covid. We will definitely be back for all of our glasses in the future.

Rashawn the assistant manager was awesome ! Very helpful and informative. Great personality and efficient. Will definitely recommend this location in the Pearland town center .

James was the absolute best help ever!! He helped me pick the perfect pair of glasses he was the best help and so patient with me thanks so much James!

I needed a minor repair on my eyeglasses, and the office where I had bought the glasses was not open. I called LensCrafters, and they said they could repair the glasses and that I didnt need an appointment to come in for that.I arrived just as they were finishing up with another customer. They took my glasses and had the repair complete within minutes, as I only needed to have one of the screws replaced. He adjusted the other screw as well, and cleaned my glasses. There was no charge, and I was out of the shop in less then fifteen minutes.Ive never been to a LensCrafters before, yet I received fast and courteous service -- especially considering that I was not a paying customer at the time. I will certainly keep them in mind for the future, and would not hesitate to recommend them to others.

Was a walk-in customer and service was super easy & super quick! Tom assisted me and did a phenomenal job!

Rashawn helped me today with my eyeglasses needs. He was very friendly, professional and provided excellent customer service. I definitely recommend this LensCrafters location and highly recommend Rashawn.

Best place I’ve ever had to deal with as for buying glasses and there service is too notch

I had a warranty replacement problem that two other LensCrafter stores at Baybrook apparently didnt understand how to or didnt wish to help me with. The manager here, Rashawn, immediately helped me and it was the smoothest process of ordering glasses Ive ever experience. Its obvious that he is very knowledgeable and has a great personality which makes this location the one I will go to in the future for my optical needs. If you need glasses, this is the place to shop. A great location and very conscientious about sanitizing and distancing which is necessary in this new world.

There is a large selection of glasses and sunglasses to choose from, and the process was very quick and easy. The moment I walked out of the optometrist office, I was greeted by a LensCrafters representative that helped me throughout the visit. Even though they were very busy that day, a representative was always checking-up on me regarding any questions I might have. I would definitely recommend this location and will be coming back in the future.

They did a perfect job. I felt the Doctor was cutting me off a bit. I was late to my appointmentthat is why I think he was just in a hurry. Very glad they did not turn me away. Dr really seemed to know what he was doing and did take time to explain my problem to me. No other doctor has performed all the test that the doctor did. I felt the test was very thorough. I especially liked the laminated forms. Good for the environment and Spreading germs. Everything was sparkling clean. Very covid19 conscious.

Great customer service!!!

I was greeted upon entry with friendly service and attention my entire stay. The staff were great

Such a great store to buy glasses from. The staff was so helpful and patient with my indecisiveness. Tabatha was the best! She helped me in such great detail, I would recommend her to anyone. She gave me her honest opinions with what looked best on me. Thanks so much for a great experience! 🙂

Everyone is very helpful and so nice

First time going there with my children, the staff was nice and explain a lot on the prescription that my girls needed.

I highly recommend this LensCrafters location! Got my glasses in under 2 hours! (Make sure to call ahead and see if they have your prescription lenses available first if you want them in the same day) The manager James is super sweet, friendly and helpful. Rashawn is super nice, quick, knowledgeable and efficient. He is the one who made my glasses so quick! Also I really appreciated how Covid-19 is being taken super serious in this establishment. The glasses are kept separately after you try them on and disinfected before they are put back on the wall. Everything is wiped down frequently and hand sanitizer is readily available. I am impressed! I highly recommend this store.

Great service every time

Excellent and very professional customer service at this Pearland location!

Very friendly and super helpful staff. I cannot recommend this location enough. Megan on multiple occasions helped me through my options and was tremendous with making this as stress-free as possible. Another associate named Tabatha was also amazing when finalizing my purchase. I was there for a good bit of time looking through the glasses and asking questions, almost staying until their closing time but not once did they rush me or make me feel like a nuisance for asking. I will definitely be coming back for my next prescription.

Amazing people, amazing service, Shelly was awesome also the store manager was amazing 5 stars

Tabatha was extremely knowledgeable about all the products and services offered. I was very impressed with the way she handled the customers as well as my self.

Yes,I only work with Mrs.Shelly not to say others not good,but shes the best Very 5 pairs I have brought over the years been with her.Will tell anyone to see her.The patient shes has,her experience,she wants to make sure ur satisfied with the glasses. Thats what I like in the most of😉 her.And thats why I keep coming back.Thanks.

Ms Shelley is very helpful and she knowledgeable to what frames fits the customers

Tabatha is a treasure in your Pearland store! She is a sunshine and make me and my daughter feel welcomed and well treated

I had a great experience. Dr Tung Tran was very helpful plenty of information. I would come back. :)

The little girl at the front desk was rude didnt know how to pull up my insurance with my card in her hand had an appointment blanktrip.

Well, the lady that helped us was awesome. Her name was Traci . When we went in she assisted me and my girlfriend with everything we needed. The service is great and I will definitely come back in a year later.

At This Store One Of The Employees Were Rude & Had Snarky Remarks A Bit Racist As Well As If She Didnt Want To Help Us Out, She Was Not Helpful At All. & I Called On My Order & I Got A Rude Answer On A Question I Had What Happen To Your Friendly Customer Service Skills. Last Time Ill Visit This Location Ill Pick Up Glasses When Ready & Move On From Them .Other Then That Eye Wear Selection Good. Price, Discounts & Promos Are Ok Could Be Better. Im Not Saying Free But Yes Could Improve A Bit

The manager of the Optometrists office was BEYOND rude and spectacularly incompetent. After scheduling an appointment a week in advance, 2 confirmation phone calls, and a confirmation text, we were told that they would not be able to exam my daughter. The reason? It was after 4:00 pm. The appointment was scheduled (and confirmed) for 5:15. The manager acknowledged that the appointment was made for 5:15, but because it was after 4:00, we couldnt be seen. Isnt 5:15 ALWAYS after 4:00?

Today was the second time I purchased prescription eyewear from this location and both times I have had very positive experiences. The staff is very knowledgeable and answered all of my questions. They have a huge selection of eyewear which helps me out a lot since Im bad at picking frames for myself. The whole process was quick and painless and I would recommend to friends and family.

My first time purchasing glasses at this location will also be my last. One day after picking up my prescription glasses, I returned for a simple adjustment. The woman who assisted me instantly told me that my glasses were extremely crooked. She took my glasses and started messing with them before I was able to explain what I wanted adjusted. She spent 5 minutes twisting my glasses and making horrible noises in the process. It sounded like she was going to break them. She ruined my glasses and they were in a very unnatural shape. I asked her to fix them and she kept on working on them, but even after nearly 30 minutes of going back and forth, she was not making it any better. She gave me attitude and was very disrespectful during the process. She tried to replace my glasses with the ones they had on display (and I was told on multiple occasions that no customer ever receives display frames). She was rude when I said I didnt want the display frames. Eventually she just said she would order me new glasses and I would have to walk out with the messed up glasses until a week later when my new glasses would arrive. I explained to her that I never asked her to fix any crookedness, but she never acknowledged that she made a mistake. I was extremely mad about the whole thing. What was supposed to be a simple adjustment turned into a long, drawn out nightmare.

Excellent location and excellent service. Mohammed was especially helpful.

The staff was very helpful when my husband and I both ordered our glasses. I only took away a star for Shelly, she was quite rude when I called to ask a question and seemed as if I bothered her by calling.

They were super helpful with helping me get the lens I wanted, even with my prescription being high

DO NOT I REPEAT DO NOT GO TO THIS ESTABLISHMENT!!! THEY RACIAL PROFILE!! I went to pick up my glasses, with my family, th is Sunday 6.1.2014. I was waiting to get serviced and my nephews were trying on sunglasses because I told them I would get them sunglasses for their birthday on 6.20. Robert, the store manager, came to assist me. I tried my glasses and went on my way. We left the location but stayed in front of the store while we looked at my glasses for 3 to 4 minutes. We then left to continue to shop. I got a call shortly there after from Robert. He said he was sorry to call and tell me but one of the Kids I had with me stole glasses and he saw it on tape. I told him there must be a mistake and rushed back over to see the video. When we got there I asked to see the video and at that point he said that corporate wouldnt let me see the video. I was out raged that he would call me and accuse my nephews and not prove their case. DO NOT MAKE ACCUSATIONS IF YOU DO NOT HAVE PROOF. I asked him to call the cops and he didnt so my sister did. Long story short he changed his story and said he couldnt see the video bc he was missing a chip. I asked for an apology, which he did, to my nephews and waited outside for the cops to arrive. The Pearland police recognized there was inconsistencies in his story apologized and let us go on our way. (Thanks to the three officers who did not accuse my nephews but got the FACTS instead before making accusations ) Robert, the manager, did not handle this situation in a professional manner and should know better, as a manager, than to falsely accuse customers as this Can result in a lawsuit. Its sad that in 2014 people still judge based on skin color. How will my sister, mom, and myself erase this from my nephews memory?? My nephews are bi racial and were targeted because the color of their skin. They have been raised to respect love and not judge. This is truly an experience I wished they never had to go through. Corporate will be engaged tomorrow to see how they rectify this situation. MARK MY WORDS I WILL TELL EVERYONE I KNOW ABOUT THIS EXPERIENCE!

Love this Lens Crafters... Customer Friendly

This companys customer service is beyond poor!!! Especially at the location in pearland!! I will never in my life go here ever again!!! Theyre attitude is very dry ... Superiors dont call back .... Ive literally called for weeks to get some resolution and .... NOTHING!!! Do not give yourself a headache going here!!!

Very kind, helpful staff!

Good Company

Good customer service

Staff was very helpful. I would especially like to publicly acknowledge Ikenna for his patience and kind approach in helping my husband find the perfect frames!