Ferman BMW has been the best car dealership Ive ever dealt with from buying to service. They never tried to bait and switch, or nickle and dime me during the buying experience. Their service has been exceptional. They drive over 1hr each way to my home to pick up my 18 M240i for service, drop off a loaner, and then drop off my car when completed. I couldnt ask for better service. Highly recommended!

I worked with Pat from start to finish. From the moment i walked in, i felt comfortable and never pressured into anything. I am very grateful for finding this location. Thank you everyone at BMW, especially Pat, for being so patient and helpful every step of the way.

Bringing your car in for service is not something you look forward to with great excitement, but my experience at Ferman BMW was actually enjoyable. Everyone was friendly and knowledgeable and went out of their way to be helpful. Nick Hawk was the Service Advisor who personally took care of me and he was a pleasure to work with, in addition to volunteering excellent advice. I would highly recommend Ferman BMW to anyone.

Thomas is a very kind, calm, person. He took his time to answer, and explained all questions I asked and the other Two gentlemen (sorry, I dont remember the names) they were fantastic too!!! Im planning to go there again to get my other future BMW!!!!

Ive been looking for a car of my liking for a long while, wanting it to be perfect to what I wanted. I came across an advertisement for a 5-Series and immediately decided to call and schedule an appointment. From the very beginning of my interaction with Ferman BMW, I was very pleased. They set up my appointment and I met with my client advisor, Rosina Molenda, AKA Rosy. Rosy was very professional, cared about what I said, and very attentive to my wants and delivered an experience that I had not experienced at any other BMW dealer. I truly appreciate the entire experience from meeting with Rosy and working my deal out with Scott. Thanks, Ferman BMW!

Attempted to schedule an oil change under my warranty FOR A WEEK! I left SIX messages; two with managers and got NO RESPONSE. I called Bert Smith and spoke to someone on the first try, and scheduled something for the next day. So much for spending thousands of dollars. We will NOT go back and will NOT purchase another car with them.

I’ve worked with Ferman BMW for over 4 years. Their performance, professionalism, courtesy and value have been consistently excellent. As a former dealer, I know how a good dealership is run and this store hits all the metrics. Nick Hawk in service deserves special recognition, his insights and advice have been invaluable and highly appreciated. If you’re in the market for BMW sales or service, you should try this dealership, I’m sure you’ll be more than satisfied with Ferman BMW.

Best BMW dealership Ive ever had the pleasure of dealing with, and Im an 18-year, continuous BMW owner. The GM, Karl Alvarez, was so efficient, it was mind-boggling. They jumped to accommodate every single need and request for help. Everyone there was a thorough professional and knew what they were doing. I got a flat tire within 12 miles of leaving the dealership, and Karl jumped on getting that fixed so fast it was amazing. What a great dealership!

OK Robert in parts is awesome I wasnt expecting the great device and such friendly person thank you so much..Capt alex

Ferman BMW has been taking care of my family and I since we moved back to Palm Harbor 12 years ago. With no less than 9 transactions done with them on new, used, and leased vehicles and services on all car purchased from them. We all lost a great salesman and a great person I called a personal friend in Steven Venden, my Ferman BMW salesman whom rather recently passed away. After all those years Mickey personally introduced me to Dave. Dave has taken over for Steve working with myself and now my son, and hes there when needed just the same. Lots of great folks at Ferman BMW and remiss if I dont say ask for Sal when taking your car in for service ! Big shout out to Sal, hes the best !

Come to find out dealers make they’re own prices for parts. Before you buy parts from here make sure to check nearby BMWs. They are price gaging because of the area which isn’t fair at all

Great people! Easy to work with. Wonderful low pressure buying process. Cleo was our guy. Brian, a great manager, and Joe was a financial manager. We love our new car. Thanks guys!

Ive never been made to feel more unimportant by a dealership in all my experiences ever. It seemed like they didnt care to aquire my business from the moment I walked into to service department. I made an appointment to have the convertible top on my car diagnosed for a Monday morning. When i dropped the car off on a Monday morning, and they acted like they didnt even know that I was supposed to be there. I waited all week to hear back from them to no avail, so I called on Friday afternoon only to find out that they wanted 3 more hour diagnostic time, which totaled over $500. I declined the additional diag time and went to pick up my car. After paying $87 for basically nothing and not one clue as to whats wrong with my car and leaving the dealership, I arrive home only to discover that the hood on my car wasnt even closed. Thank God it didnt fly up while driving down HWY 19. in guess the only thing important to this dealership is money. Not too mention the parts and accessories that I purchased while waiting to talk to someone. Thanks for making me feel so unimportant!

It was top of the line professional customer service. The show room was beautiful immaculate there was absolutely not one thing I can say bad about anyone or anything! I would recommend anyone if you go there!

Dan MacDonald took excellent care of us and made the process easier than any other car buying experience we have had in the past. We are from out of town but Dan made us feel like locals. His service was above and beyond. Even though we live in Atlanta I would definitely buy another car from Ferman. Thanks Dan!

Rosy was amazing to work with, she was sweet, patient, and made us feel very welcomed, the buying process was smooth and easy, and would highly recommend anyone to go there. Also Arron in finance was great too! On a side note: It wont let me leave 5 stars and 4 is the highest it will go, their services were definitely 5 stars! Also the woman working in Merchandise was super cool, she was extremely helpful.

Great facility, kind sales team, no pressure techniques, and very well run team of car sales professionals. Ferman sells high quality used cars. Worth spending a few extra bucks knowing that you will be getting a car that has been quality checked and done well. Thanks to Tom and Micky who did an outstanding job at making me feel like a valued client. Will do business with Ferman again.

I throughly enjoyed my recent visit and vehicle purchase at this Dealership. I never looked forward to going to a Car Dealership to purchase a vehicle, but the Employees at Fermans BMW made it a great experience. My client advisor, Dan Macdonald, was great, before and after the sale. He ensured that the process was fast, accurate and every detail was taken care of. Kudos to the entire Staff.

I was greeted by Patrick. He was very helpful in finding just the right car that I was looking for. I found an issue with the satellite radio after I had the car first a week and he drove to my house and took the car back to the dealership, got it taken care of, then brought my car back to me. That was good service. I would definitely recommend him and Ferman.

Great experience. They were able to give me what I was looking for on my trade and had me in and out rather quickly.Everyone was nice and accomodating.I feel i got a deal as well on the used vehicle i purchased.

Our experience with Ferman was phenomenal! Our sales consultant, Levi, was great and Scott, from finance, was a true gentleman! I will continue to do business with this company. Regardless of the distance.

Great parts Department, Work with a tech, PeteVery knowledgeable of all aspects and was able to get what I needed.Aaaaxxxx

Had a great experience at Ferman BMW on Memorial Day. I went in, test drove a 2021 540i, and 15 minutes later we had a deal. Easy, smooth and professional. My salesman Alex Wolf was great as usual. This is my 2nd vehicle from Ferman BMW in the past year and I will definitely be back again in the future. Great job all the way around.

Ferman BMW made car buying simple and painless. Everybody at the dealership from Robert our sales executive, to Karl the sales manager and Jared in the finance department were super involved with the entire process and could not have been more helpful. I wasted hours sitting at 2 other dealerships and 3 days of waiting and waiting for calls back and chasing people down to no avail. Ferman BMW had me in and out in a timely manner without the back and forth and usual frustrations with car buying. I love my new x3 M40 and I HIGHLY RECOMMEND FERMAN BMW, WE WILL BE BACK AGAIN! THANKS

Work was performed on time as scheduled with explanation of work, nice, pleasant atmosphere & great staff.

Always on time beginning to end whenever [ bring in my. Car for servicing.. And the car wash is always Included as is the coffee etc.

Mario B is the man. The customer service was outstanding and would always shop here for a new BMW... 2022 4 Series Convertible will be coming home for Xmas!!

Top notch customer service and now we will find out how the mechanics can do!

After owning 2 cars from here I would’ve given five stars, but after a faulty car from date of purchase, and purchasing an extra maintenance program that included free loaner only to be told upon scheduling that the Ferman leadership couldn’t pass up a quick buck on the used car shortage and sold them all. Forgetting about the thousands of customers who purchased programs assuring loaners. Some of us proactively due to not having any family in the area and cannot be without a car. Any company that allows greed to overshadow the service it provides to it loyal customers is no longer a company I’ll do business with.Edit: and their lack of service continues. I was called after this review and given absolutely no solution and said with the shortage they had to make the money. Forget the thousands paid for a maintenance program that INCLUDED LOANER DUE TO NO FAMILY IN AREA. They are hands down the slowest repair bmw so I don’t have days to go car less. I’ll be selling my car and pursuing legal action regarding lack of service provided I paid additional for in this event. After 2 cars and 4 referrals, I will never spend a penny with this organization or affiliates. Spend your money somewhere where they care about the customer after the sale. Oh! And they let a car get certified WITH A FAULTY VALVE (aka black smoke) Not sure who’s lead mechanic but talk about failure to represent product properly.

Bought a CPU everyone in Sales were Awesome, just beware of service they will lie to your face about a loaner if you are not one of their favorite customer. Last three visit I walked out without a loaner although I bought Im paying thousands in warranty to them. I was fine an understanding the first two times, but the last time I went there just in time to see a loaner been returned an thats when my advisor lied about me getting until he walked off an the customer who returned it told me it didnt take all that he claimed I need for her to pick up the loaner.

This is my second purchase and the service I received from sales to financing was excellent. If youre considering purchasing a car I highly recommend Ferman BMW.

Overall a good recent purchase experience despite a couple bumps along the way. I have now purchased 4 BMWs from Ferman. I would buy again.So far the service experience with my most recent purchase had been very good.

I had the ultimate customer experience getting my ultimate driving machine from Ferman BMW. I am very pleased with my X3 so far and would like to especially thank Alan Mazur, Tyler Tucker, Bryan Crosato, and Aaron Cox for everything they did to make my experience possible.Alan went out of his way to accommodate my style and was willing to work via telephone without the gimmicks. Rarely am I able to get a dealership to take me seriously over the phone, but Im very grateful Alan did. Tyler was happy to help in any way he could and is extremely knowledgeable about the product. Bryan and Aaron worked with Alan and stuck their neck out to find a way to make the deal work when I was convinced there was no hope of getting a new car.It has been 10 years since I bought my first BMW from Ferman BMW. I moved away for school and purchased my second elsewhere, but I am glad to be back home at Ferman and would recommend anyone considering a BMW to try Ferman BMW.

Ferman BMW is my reason for driving BMWs for over the past 20 yrs. I appreciate the way this dealership handles the maintenance of my vehicles and the professionalism care they give to me. My Advisor Jamie Annese has handle my account for over 10 years. No matter if it was an emergency or regular maintenance Jamie always handled the situations smoothly for me. I can honestly say, I was never late to any engagements. And never left without transportation.The sales team at Ferman BMW gets you into either car or SAV of your dreams.Ive always recommend Ferman dealership to anyone that is looking for professional care, courtesy and the ultimate driving experience of a BMW.

Had a conversation to see a car and possibly buy it and was given a “VIP appointment” with the senior sales manager to be “first in line” to see the car yet the car sold before I got there. I was not told this at all and when I walked in after my 3 hr trip the staff had no idea what I was saying when I told them about my appointment and didn’t try to help, until someone finally came and said the car sold. Horrible communication and service.- Also was told after the fact that I would be contacted to resolve the situation - never happened and there was no way to fix the problem when the car was already sold to someone else. Full of dishonest employees like any dealership. I shouldve known to avoid after seeing many negative reviews about people getting lied to and sold faulty cars but in my case I didnt even get a chance to buy a faulty car due to their lies. AVOID AT ALL COST!

Gary Mack is a fantastic sales associate. Everyone at the dealership was extremely helpful. Aaron was able to help me get an approval at a much lower interest rate then I had on my preapproval. Highly recommend this dealership.

Mario was my salesman!What an enjoyable experience.He was attentive, friendly and worked hard to get me in the right car.I will return and will always ask for Mario.

In 4 years I bought 6 cars from them each time very disappointed! I bought a bmw m440i model 2021 with all the guarantees that come with about $ 4000 more! my windshield cracked no projectil just started the vehicle and put on the air conditioning the windshield cracks I was going to ferman, they told me this is not our problem contact the insurance! the insurance tells me go get repaired paid and we will reimburse you bmw the advisor do not even worry about me limit I was the trouble come the bother never again bmw ferman go to audi or porche you would have a real after-sales service

Scheduled an oil change for my e90x and showed up way early and they accommodated me. I really appreciated that. Awesome guest waiting area I was able to get breakfast and a full body massage while waiting!! Also got lots of cool photos from the showroom floor.

Very easy transaction in purchasing our BMW. We are happy with our vehicle and the service we have received in the sales department.

Everyone is very friendly. Cesar (service rep) made keeping my 2016 750i on the road simple, and Alex (Salesman) helped made the experience seem less when it was time to transition into 2022 750i.

Nice experince!! Mary David and Bob were all great I simply went with a lower miliage car elsewhere. I would highly recommend Ferman BMW!

Loved working with Robert. Very helpful and knowledgeable.

The absolute worst Service department I’ve ever been to. Took my car in for a headlight replacement on September 8th, received a text several hours later telling me that I should “get a another car” after their so called diagnostics. I responded to the text and left numerous messages with the Advisor during the week. No return calls, texts, nothing….after 6 days there for a headlight bulb replacement! I just showed up to get my car and of course, more lies…. Horrendous customer service!!

Very pleasant experience at this dealership. The car is everything we expected it to be. Our sales associate was very knowledgeable about this car and explained everything we needed to know.

Jamie is amazing and they always take care of you. Have yet to have bad experience with them and definitely the dealer of choice!

Good experience overall, that said we waited over an hour to be helped by the finance department and took us about an hour and a half to complete that process, the sales manager came by to introduce himself but when I called him after the transaction day with a question he never replied.Salesperson was nice and attentive, that said his email response time after the transaction took over 36 hours.

I have always had excellent service at Ferman BMW in Palm Harbour. First they sold me stunning car and now they maintain it beautifully!

Best car buying experience ever! Our sales person, Alex Wolf went above and beyond to help me find the perfect car with all the features I wanted. Great experience in general, highly recommend choosing Ferman BMW!

I went to the BMW dealership looking for a car and Robert Chodorowski was extremely helpful. He made the process of buying a car extremely easy. I highly recommend asking for him if you’re looking to purchase a BMW

Everyone was nice, we didnt buy a brand new BMW but we were still treated as if we were.

My experience at Ferman BMW was the best and it exceeded my expectations! Every employee helped assisted me throughout my car buying process! I highly recommend Ferman BMW to anyone with no reservations!

The service department was very kind and efficient I was very impressed with the service manager and these service technician they were very prompt and I did not have to wait long on both occasions, it was an enjoyable experience cant say enough about it

Took in 2 different cars for service. If Im there on time, why do I have to wait for 15 min to be seen? First visit, they didnt do my lease turn in inspection that I requested several times. Second visit, they didnt reset my service reminder light and tried to charge me almost $800 for a $50 part and 15 min of labor literally anyone can do. Now the sales side of things: Sales rep didnt know anything about BMW or cars in general. She didnt even inform my wife how to drive a dual clutch transmission properly for her test drive. When I spoke to the manager regarding my lease turn in and buying another car, I was promised a call back after some information was gathered. This was 2 weeks ago and I still havent heard a thing. Im going to be trying out the other BMW dealerships even if they are further from my home.EDIT: Removed 1 star for the super annoying email and texts begging for a review. Be careful what you wish for.

Good luck getting a service advisor to answer a phone call.Got sold tires under the assumption they came with warranty. Was reassured several times they come with warranty...Only to arrive to replace a tire and be told“ no they aren’t under warranty. Here’s. A quote for new tires”No sorry, no remorse, no nothingI had to ask them to pump on my flat tire before I left...mistakes are made, but at least own up to them and apologize. Not make me feel incompetent.

Excellent experience from start to finish. Salesman, sales manager, finance dept and support people were all great.

My wife and I had the best experience imaginable purchasing our vehicle from Mario Borbolla at Ferman BMW. Mario was very knowledgeable about the preowned Mercedes we purchased. Scott the business manager was another wonderful individual to do business with. I would definitely purchase another vehicle from Ferman.

Always a positive experience with sales and service at Ferman BMW/MINI. Thanks to Ryan George for helping me find the right car for my son!

My advisor was Mr. Coney. He doesnt have the car I want. A few weeks Sir and will find examples for you

This review is solely for Vincent Kitka, their paint guy. I simply can’t believe how good of a job he did. He went above and beyond at every opportunity to completely dwarf my expectations and turn out truly incredible work.I’m really, really picky about my car, and my car’s color was super tricky to match. When I went to pick my car up, he admitted that his first pass wasn’t quite a perfect match, and he agreed to totally sand and repaint it AT NO ADDITIONAL CHARGE (full bumper-off job), then touched up a pretty serious ding in my rear bumper (it looks brand new now), and even asked a few colleagues to look into some issues I was having with my iDrive while they had the car. And wouldn’t ya guess it? They fixed that, too.There are more parts of the story that I’m leaving out, but picky customers can definitely trust their car with this guy.Vincent was a pleasure to work with, down to earth, super friendly, and very critical of his own work (in a good way). I will be making consistent recommendations to my fellow Tampa Bimmer Club members from now on!

The finance person tried hard to sale all kinds of expensive warranty options, if you dont buy those options, his face turn to so ugly. Be careful, dont rush to sign the documents before you clearly know how the final monthly payment number come from, even he push you in rush.

Dan McDonald took great care of us. He was very thorough & honest in his explanations. Great place to buy a car!!

Great, fast service! Sal is awesome!

Nice experience. No pressure. Efficient. Love the car!

This was the perfect experience from the start to the end. I found a limited series Mustang that had been there just a few days. I inquired online and was called right away. I set an appointment for when got off work and the car was out front waiting for me. Quick test drive and got to business. I was pre-approved and a low rate, they beat it. They were very reasonable on my trade in and offer. Everyone was very professional. From sales to finance. Im definitely keeping my business with Ferman, this is my second purchase from this group.

Great service, friendly staff in a no pressure environment. Will be buying another vehicle from Ferman when I need it!!

Excellent service . Great follow through from start to finish. Chris has done amazing and because of him I will continue to use Ferman BMW .Thank you also to the technician that did the scope of work on my car. I would recommend this BMW Dealership. ⭐⭐⭐⭐⭐

Upon the first time servicing our vehicle here for the 5k service they left the coolant cap off which resulted in the car overheating and my stuck on the side of the road. Paul, the service manager did get everything cleaned up and adjusted and we thought we were moving forward. The 2nd time the vehicle needed to be serviced went alright however shortly a light lit up regarding a head light issue. Ferman required 3 appointments taking the car before they were able to properly diagnose and repair this. Each time creating an additional inconvenience and demonstrating a desire to avoid me rather than fix the issue. I had to call Karl before I was able to get a straight answer from our service advisor Sal. My subsequent appointment for an oil change was met with system issues, delays in service, a wait time in excess of 90 minutes for an oil change and this was after a 4 day span of back and forth before even being able to set an appointment. To put it frankly, Im exploring leaving my lease early simply to never deal with this dealership again. They should be embarrassed by their level of service compared to BMW standards.

Great experience buying a new car. Kudos to Dave Theado, Dave Mangano, and Scott Douglas.

Nice place with good staff and management. Good selection of cars.

I do not recommend ferman....they sold me the vehicle with the understanding that the headliner would be fixed...they threw some glue on the headliner and said wait for a couple days to open it when I did what they instructed when I opened the sunroof the liner ripped back off and now headliner foam will blow in our eyes while driving which is a hazard...they do not want to fix the headliner because it’s a $2,700 repair....so thanks Ferman for a vehicle I can’t even roll the windows down in...I will never be back and I’ll make sure to tell everyone I know how you do businessI have to uphold my end of the agreement and make my payments even though they didn’t uphold their end of the deal

Great customer service everytime. Efficient and quality service

We worked with Mario who was excellent. Not a pushy salesman, answered our questions when we had them, showed us great features of the BMW X2 we eventually purchased but never made us feel uncomfortable through the entire test drive/purchase process.We will definitely be back for our next car as long as Mario is there!

Sal in service has been great!!! Always have been 100% satisfied with my service at Ferman BMW.

CAUTION!I took a 06 BMW Z4 in for service, the AC was not working and the convertible top would only operate in cooler temperatures. They charged me a diagnostic fee and said the AC needed a new Blower Motor $1100. They said the top need d a new motor and lines for $5500.I took it to a European repair shop and his diagnostic showed the vehicle was in transportation mode which prevented the AC from working, he reset it free of charge. His diagnostic on the top was that it needed a new control unit, parts and labor $285.And they dared to charge me an absolutely inaccurate diagnostic fee!Use Caution if taking a vehicle here for service!

There is no word to describe the experience of doing business with this dealer, I called to ask some information about a car for sale and make an appointment. When we went to Ferman BMW to see the car there, we entered the Dealer and went to the Front Desk, there was this polite lady, and asked our name, and confirmed our appointment, and asked if we want something to drink or eat, at the same time that she was calling a sale agent, Mr David Soto came to us, and started explained about the car, and went to get it for us to see it, and test drive it, this guy can not be more professional and customer service oriented, we love the car, and started the buying process, That when Mr Joe Cleaver came to assist us, everything related about the finance, this guy is a Genius, this guy is a gentleman, this guy make your dream come true, to make this story short, I bought a Nice BMW, I have the best and the most professional attention, and the best buying experience of my life. Waoo, What a Dealer, Ferman BMW I give this place a Million Stars.

Very willing, professional and clean job, very respectful. but thank god I was cover by warranty.

Great place to buy a car, used or new. Took care of all my needs and then some. Pleasure doing business with them.

Doing this to save people some time and money, if you own a BMW just don’t go to the service shop

Recently bought a 2016 BMW 528i Limited Edition from Ferman BMW with Gary Mack as my sales associate. Gary went above and beyond to make sure the process went smoothly. He got me more for my trade and a set of brand new floor mats. If you are in the market for a new or used BMW come to Ferman BMW they price their vehicles to sell. Ask for Gary Mack he will treat you with respect and work hard to get you the best deal.

Always a pleasure dealing with Sal and his coworkers assisting as needed

Very good experience. All of the work was completed in the best possiblemanner. We are very pleased.

I recently purchased a 2020 BMW from Ferman BMW and received first class service through out the entire process!!My sales person Dan Macdonald even came in on his day off to accommodate my busy schedule.....I would recommend Ferman BMW to anyone shopping for a new or used vehicle. Thanks again Ferman BMW!!

This dealership Posted a 2017 Mustang shelby GT350 for sale on Car Gurus, which is a vehicle that I have been searching for over the last few months. I placed a phone call to the dealership prior to driving an hour to view and test drive the car, fully intending to purchase the GT350. They assured me it was available and ready to be viewed, and set an appointment to do so.After driving for an hour to arrive for our appoinent, we arrived to accept extremely horrible customer service. Not only did they have no idea who I was supposed to meet, regardless of the fact that I made the appointment and confirmed it as well, they had no idea where the car even was. The sales person said that they believed the GM had been driving it, then disappeared for near 30 minutes, leaving us sit there waiting. After about 30 minutes, they came back with a set of keys and informed us that it had not been leaned or inspected yet. Stating that they would not sell it if their Inspection found any issues.When we got to the vehicle, it was completely nasty, had a flat tire, and was not able to be test driven at all. I expressed my frustration after not just driving an hour, but also calling to make sure it was available prior to making the drive. When I expressed the irritation about the matter, they asked if they would want them to call me when it is ready, then continued to tell me that the inspection had been done, and no issues were found, after just telling me it had not been done.After asking if they could at least give me a trade in value to see if it were my time to come back with it to get the GT350. She said she would be right out, then left us standing at our vehicle for almost another 10 minutes. After calling my second dealership to see if they still had their GT350, we left to drive to Mercedes of Tampa Bay. The sales person called after watching us leave the dealership to let me know she was coming out to Evaluate our vehicle for trade when we drove.away. The experience could not have been more different. They had the vehicle ready for us, met us out front with it, and we purchased the GT350, finishing app paperwork in under an hour overall.I sent the sales person the below text to let them know my disappointment in the experience. I have bought over 35 vehicles over the last 10 years, this is the worst dealings I have ever had with a dealership, and that should state a ton!.Text to dealerahip:Please let your management know that we just purchased a GT350 from Mercedes of Tampa. Cash payment. Your dealership missed out on a solid deal due to the lack of coordination, communication, and poor customer service. Very disappointed with the experience at your establishment. One of the worst dealings with any dealerships i have had, and I have bought over 35 vehicles within the last 15 years. I will not be returning to your store, please remove my number from your system, and do not call again. 📵I would not recommend dealing with this organization. I am totally objective when it comes to sales departments being blamed for things out of their control, however the disorganization and lack of professionalism indicated to me that they were not in any way a trustworthy organization. I would be concerned with how they treat customers, follow up with consumers, and support the overall company within their overall daily duties.This was the worst I have heard of or ever been through. My 11 year old son kept cmpparing the contrast in customer service overall. The attention to detail, organization, and customer based service from Mercedes compared to BMW. Was literally as opposite as it could be.100% I would never shop there again. I would be embarrassed to work there, and humiliated if I were the owner and had people who treated customers like this.

I recently purchased a CPO BMW from Ferman BMW and I’m completely satisfied with my transaction. I shopped around for about 6 weeks and Ferman BMW has the best customer service, selection and prices. The atmosphere in the dealership is very warm and welcoming with zero pushy salespeople. My sales representative Daniel Ruiz was so accommodating, patient and honest with all of my questions over the weeks of shopping. The general manager Mr. Karl Alvarez leads an awesome team and they were all so kind with my multiple test drives and visits. Thanks guys I really appreciate your patience and kindness.

Had a great conversation with GSM Karl Alvarez. He understood my concerns and tried to help. He gave me a great offer on a 2018 X5 that I was very interested in buying.

Good system. Good.staff. chatted with sales rep David Soto and even gave him my card. Do not usually do that. We were there for service (quick and competent). We.may buy another BMW.

Service is very communicative, lounge and showroom are impeccable.

Scott Simpson, was professional, knowledgeable. humorous and I had a outstanding experience. Exceeded all my expectations. Well trained professionals are hard to come by and even harder to keep. I highly recommend retention and a promotion commensurate with skill set demonstrated.

Difficult and incompetent team at Ferman. Very disorganized group of people from management to finance to sales. Would not do any business with the dealership again or recommend the location for your next car. Avoid the headaches and hassles and spend your hard earned money anywhere else where you will be appreciated.

Ferman always takes good care of us! Its why I drive across the bay to go to them.

Ferman dealership did an outstanding job working thru a wonderful deal and experience in purchasing our new BMWMary Keller, Karl Alvarez and Joe Ceaver were our team and they all did an excellent jobWe LOVE our new car and would buy another car from Ferman

On 12.07.2018 I requested information on a vehicle that was documented by Carfax as being serviced at their facility on 11.30.2018.Initially Nicole got back to me extremely quickly to let me know that the Sr Sales Manager was going to get back to me shortly. Its been almost a week, Ive followed up three times, and no one has responded to any of my contacts.Very disappointed.

I brought my X5 BMW in for a check-engine light being on...Cesar and the Service team found the problem and noticed some other major mechanical issues that needed to be addressed..I have an extended warrantee, and Cesar worked tirelessly with the warrantee company to ensure the covered issues were taken care of.I could not be happier with the outcome...Thank You Cesar and the whole Ferman BMW Service Department for a job well done!!!!!!!!

This review was written while sitting in the waiting room.Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints.Now my car breaks weekly and they find it acceptable that have to come in and get service. They do “fix it”. But then it all falls apart.What’s funny is that I get texts while my car is in the shop asking about it LAST service and if I was satisfied.Well ... shocker I am not.No one seems to understand the issue.... if I got a rental care while it gets “fixed” that’s ok ...The service center needs an overhaul.While I understand BMW (as a company) has to make decisions about how this works ... the dealership is NOT helpful in this process.I am on my own to file my own lemon law paperwork. I even offered to pay to get this car out of my life ... apparently that is not an option either.It’s funny once they sell you a car they don’t want to sell you another one?It appears low tier and uneducated people are making informed decisions about how make a customer happy.If you want to drop big money on a car. Please don’t do it it here. Your happiness will turn into a frown and your life will be upside-down.These are my own personal opinions please do not materially rely on them to influence your decision. Again this is related to my experience and yours maybe different.Please find our new website fermanservicesucks.com !

Ferman BMW is where I go to get the level of service expected for my BMW.

The parts department is terrible! Unless youve done their job for them and already researched the part number they will get it wrong. The old man in there is more interested in chain smoking than doing his job. After 2 attempts to order a part(ordered wrong both times) I went to bert Smith in st pete and the guys down there are incredibly helpful and actually enjoy their job. Stay away from ferman!!!

The Finance Manager Scott is amazing! He is very knowledgeable and helped me get a full warranty on my i8. More pictures on ig @BaskalKorkis

I recently went here to trade in my 2016 X6 for a 2020 X7. First of all they had a decent selection of the model I was looking for, so I was able to find exactly what I was looking for. We had Rosie as our sales rep and she was great! I also got, what I felt was a fair price for my trade in without any hassle.The process was fast and we walked out with a car I love and a great deal!I will be back when its time to upgrade again!

Great experience especially with our sales associate...Charles Fernandes.