John was so helpful. I originally wanted a new Terrain but there was none in inventory. John suggested the Buick Envision and I loved it! After the initial test drive meeting, in which John was very conscious of my time, we communicated primarily through text which worked great for my schedule. Couldn’t be happier with the smoothness of the process!

I had the best experience with this dealership. Dean was great to work with and had everything ready to go when I got there. Plates were transferred and paperwork completed. He even stayed late (after closing) the night before so I could see the truck in person before purchasing since I was coming from out of town.

My salesman, Genaro, was great. Courteous, knowledgeable and he listened to what I was saying. Meeting Doug Norris was also a reason I decided to buy my car from them. It meant a lot that he came into the negotiation at the end and explained how he does business and I felt like he was honest with me and was willing to have the conversation rather than sending someone else over. He explained that they aren’t putting premiums on vehicles now because of the shortage like other dealers are, they don’t hide fees and was willing to show me the numbers and the number he gives you for your trade really is the best he can do. The thing that meant the most to me was that neither Genaro or Doug tried any of the high pressured lines like “You better buy now this won’t be here for long or you can look around but no one has better deals or inventory is tight if you leave now you won’t find this type of car anywhere else”. Doug told me he would love the opportunity to earn my business and he encouraged me to continue my search if I wasn’t comfortable with what he was telling me. That meant the most. He told me the best he could do for me and was willing to let me walk away. The personal touch meant a lot to me. After dealing with high pressure, 1980’s like sales tactics and astronomical premiums at other dealerships this was a great experience. I respect the way Doug and Genaro do business. I will be recommending this dealership and Genaro to anyone who asks. Thank you for a great experience!

When Buying a brand new car nothing should be wrong with it. It should be put under a full inspection before purchase. My car was not and I was unable to use the car fully until bringing it all the way back to be inspected and fixed. Not a good experience at all!

Khristina Crown The contact in the collision center was great. Very professional and help me through the hole process of getting our new car door painted from someone that was not to kind KEYING our door. Only took 1 1/2 day from start to finish. Now thats great service. She worked her magic and came in under the original quote. This is the seconded car we have bought from this dealership and are very satisfied with the sale department and collision center.

It was very nice to deal with a company that was professional and courteous. They did what they said they would do, and my salesman, Genaro was very nice and very informative. The dealership was clean and very professional. Everyone I dealt with was nice. Kudos to you!Great job and very happy with my purchase. Awesome truck!

My service experience has traditionally been good with your dealership, but that completely changed during my last visit. After dropping off my truck, I was given an approximate completion date and time, which continued to slip and move over a two day period. Michael Chango, my Service Agent, was responsive and did the best job he could to keep me in the loop. I appreciated his honesty as he continued to inform me that “scheduling circumstances out of his control” were delaying my service, specifically unscheduled oil changes that took priority over my truck’s scheduled service. Essentially, my mechanic was being pulled to work other priorities. To me, that suggests, “we have your truck and $2.1K in the bank and we have other unscheduled revenue to make.” That business decision provided a very poor service experience and ultimately a overwhelmingly poor net promoter score. While I realize labor is in short supply, that is no excuse for my scheduled appointment delay - someone makes the decision to pull a mechanic off a scheduled job, which is a very poor choice.I look forward to your follow up to discuss more.

Very professional and informative. Tammy was amazing! My service was AWESOME, the guys were very nice and my 🚗 was beyond clean.

.Melvin Munoz was outstanding to work with. We never felt pressured and he went above and beyond to help us get the car we wanted for the price we wanted. He was dedicated and knowledgable and spent several hours making sure we knew how all the equipment worked on the car. Everyone at the dealership was fantastic and very professional. We felt so at home. Yes we definitely will refer our friends and family to visit them.

Neal, Mike and the entire team were great. Made everything as simple as possible and gave me a fantastic deal.

Came in on a Saturday without an appointment and was taking care of like I was a VIP.... Excellent organization in the service lane and friendly and capable service techs

Great company who cares about the person as well as the car. Thankful for their honesty and their willingness to work with us.

Dennis was great got me in and out quickly which I needed. The service I needed was provided and they were very courteous and I got just what I needed.

Very kind personnel working in all departments!My daughter dropped my car off for service and to check a low tire.They called when ready and we picked it up! Great service!!

Drove 1 1/2 hours to look @ a used Ford Truck they had for sale. I was in contact with a salesperson about the vehicle. Drove an Hour and a half to look at the truck. A different salesperson handed me the keys as it was pulled up out front. Started the truck and the check engine light immediately came on, and the engine was vibrating at idle! Shut the truck off and went back inside and gave the keys back. Hard to imagine nobody knew the check engine light was on, Waste of time and long drive!

Service was good. They notified me of a software re-call but they were not able to do the fix.I had an oil change and tire rotation but they did not tp off my DEF fluid as they promised.

The Lady in service that helped me was great, as well as the porter that greeted me.

I got there early but they took me right in. I asked a couple questions about the car and they answered everything. Within 2 hours I was on my way home. Very friendly service.

The salesman, Genaro, did a great job. The process was simple and easy.

9/3/21 5:30 on a Friday stuck at work. The trucks check engine light is flashing and the Traction Control light. The truck is running rough with smoke coming from the exhaust. The truck is not fixed. Called and left message with the service manager. Waiting for call back to see what he would like me to do with a broke truck again. Id like for Mr.Norris himself to get involved to help me figure out this situation please.I traded my car in plus down payment for a truck on the lot. The trucks engine failed and dropped a afm lifter exactly 7days later. The truck was towed back to the dealer. The dealer confirmed cylinder #7 was the problem. The dealer used the warranty company to fix the repairs and make more profit and the service advisor TAMMY GOWER told me the dealer would cover the deductible. I wouldnt have to pay it. The truck was a day late for pick up. No big deal . When I go to pick the truck up I was told I would have to pay the deductible and TAMMY GOWER was no where to be found. The manager DOMINICK CONIGLIONE laughed at me, then pretty much called me a liar said she would never say that. He then told me it is what it is .I had to pay or not get the truck back. How is that fair?

Everyone was extremely nice and I never once felt like I was being pressured into buying a car I didn’t want. Every step of the way our salesman Frank let us make our own decisions and was honest and took his time answering all of our questions.

2nd visit due to non-resolved issues during 1st visit. They fixed the problem promptly. Good recovery!

Overall, the experience was very good compared to other dealers in the local area. I felt that the Sales team and Finance Manager were transparent and didnt play games when I came to purchase vehicle using a GMS discount. The experience was positive and I will return in the future when its time to buy another vehicle.

Dennis Wible is the most outstanding service person I have ever had any experience with on any vehicle I have ever owned. He makes you feel that you are a family member and that this dealership will help you in any way it can. I trust him explicitly. I want to buy a new car here just so I dont have to deal with anyone else.

As always, great overall experience. I have always been satisfied with your service department for many years now and would recommend it to anyone seeking old fashioned auto dealer service

My service advisor (Tammy) is fantastic.

Recent tire rotation went well. During the same visit I was able to make an appointment on-line for my radio for 3PM the same date. When I arrived at the dealership I was advised that electrical issues are only addressed if the appointment is made for 10AM or earlier. This was a surprise as the website allows me to make an appointment at that time for the issue. Very disappointed to discover when I arrived...expecting to have a repaired radio when I departed. My expectations were definitely not met.

Had an oil change after the oil change check engine light was on told them they fixed it for 5 seconds then it came back again I love gmc but wont bring my car to any gmc dealer anymore everyti.e I bring it to gmc

Went in for oil change and tire rotation. Got the additional tire balancing and my car rides like brand new!

Your staff are very good at making customers comfortable. Dean, our salesman made us feel confident that we were getting the best deal, As a matter of fact we were planning on looking at different dealers but were so satisfied with Norris that we didnt consider going anywhere else.

It was okay. Went in for an oil change tire rotation and full service inspection all complimentary since that was my first time visiting the dealership. However when asked if they could wash the vehicle she mentioned they normally do not do a complimentary detail even though I did not mention that I wanted it to be complimentary. Long story short the detailing center was closed at 3 pm. Services took about 2 hours.

Christina in the collision center was simply outstanding to work with!

Dennis and the team did a great job on fixing my concern quickly. Dennis did a great job at communicating with me the way I requested.

Dennis amd Brent went above and beyondIn replacing my transmission!!! Dennis was so helpful that i definitely would recommend your dealership to my friendsIn Florida. You definitely have wonderful employees.

Great dealership. Mel was a good salesman. Very helpful and explained everything on the car. Thank You

Wonderful experience and excellent salesperson, Frank. He made it a real pleasure.

Great Service. Jared was the best. Made buying a car very pleasant, especially compared to the dealerships down in South Florida. He was attentive, helpful, fair, courteous, knowledgeable. I recommend anyone buying a GMC Buick in Florida to check them out. 2021 Yukon XL SLT AWD White Frost Tricoat with Black Interior

The Service Dept. took care of our vehicle on time, as promised, and went above and beyond with programming our remote. THAT is how you earn business, although out of character (in a good way) compared other experiences we’ve had since moving to FL several years ago. Ha!We will definitely be back, not only the next time we need service, but also when we are in the market for something new.

I highly recommend these guys ! I found out about them through the YouTube videos they post reviewing cars they have . I had the honour of talking with frank ( fransis) and with this being my first car I’ve ever bought he made sure i understood everything . I live about 6 hours away and he make the whole process run very smoothly !

I had a battery that needed to be replace I didn’t have appointment and they took me right on the spotTotal professionalism and courtesy couldn’t be happier

Glen, Joe, and Ali were awesome! I love my new truck and I was very impressed with the awesome service I received! I normally hate buying a car, but this was a really great experience! Thank you!!

I arrived to a friendly greeting and professional service associate. Car serviced in a timely manner.

Got my brakes done here after we arrived from New Hampshire. Lenny took great care of us, he was referred to us by Don Terrill. Thank you fit great service.

Melvin and Tony made my experience at DNBG Palm Harbor an absolute breeze. I am so grateful to have worked with them and their sales manager on buying my 2014 Ram 1500. Lifetime Powertrain Warranty included on most used vehicles and they offer an extremely fair priced wrap plan that covers everything else! Melvin answered all my questions and Tony in Finance came out to explain the remainder of the process in great detail. Both were very honest and gave me realistic expectations. I will look here first for my next vehicle! Thanks Everyone!

Lenny DeMarco does an outstanding job on writing up and scheduling the service and Paul Eder did an outstanding job on the repair and service work.

I got great service, but to pay $382.80 for labor is questionable. I could have had this same job done at my local garage and it would have been quite a bit cheaper. I will only be bringing my vehicle in for the oil changes from this point forward.

Dean was a great help for us in choosing our new vehicle. Professional service.

Two hours to get free oil change and tire rotation. Think I’ll pay next time.

Always pleasant when working with this group! Very efficient and timely! Also, not the typical, pushy and demanding sales representatives like majority of other dealerships. On our second vehicle from them!

My recent experience with the service department went as expected. They provided me with a loner while my car was inspected for the fifth time for transmission issues. I was kept abreast of the progress and the communication that they were having with GM Detroit. Although I am not comfortable the outcome long term will prove effective, right now my vehicle, 2019 GMC Terrain, is running OK.

Very punctual easy-peasy

Came in for an oil change and I ended up staying there almost 2 hours because the guy was tearing the car apart trying to find what was wrong with it when all I wanted was an oil change.

The service work was done satisfactorily and in a timely manner.

I put a 2 star because the financial person was absolutely amazing, the sells person not so much I got a 2021 Yukon Denali did I get to test drive it before absolutely not I ask the sells person and he said not before you buy it!! I was stunt I bought before cars in others dealerships never had this happen to me before, I also ask if they could show me how to work things out because I have a Silverado Chevy truck which is very different. they never bother to show me how to work OnStar neither they show me anything from the inside like the technology or about the points rewards I did ask several times never happen. I was also shock that most of the employees don’t wear mask but I’m from Tampa so maybe it’s a different protocol??Si Habla Español Por Favor No Venga Aquí

I always feared going to the dealer thinking I would pay high cost for repair. My 2016 was having issues and dropped it off and with in a few hours they advised me of the issues and couldn’t believe how honest and affordable it was. They even looked into having some issues covered under warranty and they got it covered. Who knows I might consider buying a car from there soon !! Awesome service!!!

I was offered a certain price for my 2017 jeep wrangler when I got there to sell it to them they try to lowball me wasted half of my Saturday will never do business with them again

My service advisor was Lenny Demarco. Our interactions were professional, informative and reassuring. Ialways try to work through Lenny because of his previoius excellent service. Many thanks.

Great service but waiting lounge sucks. Lousy coffee and had to ask for water.

They told me it would take 2 hours and it took exactly 2 hours.

I made an appointment by phone and the service perso,Lenny, De Marco was great as usual. My waranty on my 2017 regal is about to expire and I needed to have the car checked out, regular service and a Platnium detail, inside and extrior. All in all they did a fabulous job. They also provided a loaner car. Why would i go elsewhere? That was Wednesday, two day later I took my wifes 2015 Buick LaCrosse in for the Platnium detail and it looks better than fabulous.AND they provided a loaner for this service too.

I took my 2004 Century in with a list of service I wanted performed on it. After check in and the mechanics evaluation, Max went over some items they felt were not necessary and a couple they felt should be addressed. I let him know which of those to do and those not to. The work was completed when Max said it would for less than quoted and I could feel the improvements when I got my Century back out on the road...

Max was phenomenal; he was extremely thorough, in assessing the situation with my tire. He had a loaner car ready, even though I initially thought it was a patch fix. Its so nice to be able to take my car in and know it will receive the best care.

I am always treated well

🤣

All of the employees are always professional and great. Tammy in service helped me with getting my tire fixed and filed the claim, great service.

Traveled down from New Hampshire and my breaks got bad. They got me in right away and fixed them. Thanks for the friendly service.

My 2021 GMC was taken in for a new windshield due to the Heads UP system not working the car was to be there for the day and it turned into 3 days/ I was given different stories from the salesman, sales manager and service department as to why it was taking so long. I finally had to drive down to get the car myself even though I was told it would be delivered to me. While there I encountered Mr. Doug Norris who was so rude that I would never buy a car from this dealership or even bring it there for any future service.

Derek and Micheal helped us out and they were awesome! My husband and I loved working with them and appreciated all their hard work to get us the best deal for our GMC Canyon! We are loving the truck!

Brought my Acadia in to repair collision damage. The Buick Collision team had the parts ordered in advance, and the repair itself was done quickly and with good quality. Good communication throughout.

I was very impressed with the level of service, information and guidance given me during the purchase process. My Sales Rep was Frank and he was terrific. I highly recommend him.

I was a smooth transaction, very friendly personable people,. Isaac was great! As was Dominic, and Tony. Very satisfied with my purchase.

The service department and especially Max are great to work with when bringing in one of our cars to get service done.

Timely service and friendly staff...

Family has been purchasing/leasing cars since 1987 from the Norris family. Best experience in sales and service year after year! Therefore, we can’t imagine going anywhere else!

Excellent service and very helpful staff! Very pleasant experience

Everything great . John was super///

Great service and amazing staff!

Good people, and not harrassed about a vehicle.

Didnt like the price to check my car. Thats why I went to Chevrolet

I’m extremely dissatisfied with my car and how the dealership has no power to remedy the situation. My family has bought many Chevy vehicles, but the Cruze has turned out to be a nightmare.GM knows exactly what they are producing in the Cruze and has done nothing to listen to its customers.

My only complaint would be that you do not do diagnostics on Saturday, so people who work Monday through Friday are inconvenienced by either taking the day off work or renting a vehicle.

This is the 3rd vehicle weve purchased from Mr. John Bruno. Hes a great salesman...but the vehicles do have a small part to play with the final sale. As always, enjoyed the overall experience and the brief time it took to make the purchase. Thank you especially John and the dealership staff overall.

You had the vehicle that I wanted and made sure I was well taken care of during sales process.

Love the experience everyone here is so nice. Pretty sure I got the best deal in town

Had a GREAT experience! Staff was friendly! Not pushy or rushy. I actually felt comfortable with the whole buying process.

EXCELLENT EXCELLENT!!Big shout out to John Bruno very helpful, knowledgeable and does everything in his hands to help you. After the purchase he kept in touch to make sure we were good with our purchase. Shopping for a new car this is the place and ask for John Bruno!

I was very impressed with Jareds immediate response to my inquiry on the GX I was interested in. He contacted me timely, was knowledgeable about the Encore GX, including the improvements Buick made since the 2016 model, I traded in. He even went over and beyond to have the vehicle ready for me to test drive it when I arrived.He and the sales manager listened to my requirements in order to make a deal, and had a contract in place that met my price point and monthly payments ready after my test drive. I am even pleased that my trade in exceeded your expectations and got me a larger trade in offer.I have never had such a positive experience purchasing a car before. Ive always dreaded the process as it always felt the dealerships were more interested in making the sale by pushing me towards pricier options outside of my comfort level and offering less for the trade in so that they make a larger profit/commission, instead of making the customer happy.I will definitely keep you in mind when my husband is ready to trade in his vehicle. I also will recommend you to my friends and family when they are in the market. Thank you again for making the car buying process a positive experience.~ Jen P.

I was told it would be about an hour but it was less which made me happy

Dennis order a part for 2012enclave came in with in a week . Came in on 9 11 20 had part put in took about 1hr. Everything was great. Thank you Dennis for all your help. Russell furno.

Everyone is very nice and courtesy. My only issue is I am sent discounts promotions ( i.e. $10 off next service), but they are never applied. Other dealers do not do this, if you are not going to honor them dont market them. It creates ill will.

Wonderful experience, very friendly staff especially our salesman, Genaro Ramirez.

Great service department. From the young lady who promptly greeted me on the drive who was very friendly and nice, up to the gentleman, Brent who wrote my car up. Very clear communication about what was done to my car and possibilities on what could be wrong with my car. The technician who worked on the car was also very careful in handling my car. Had me in and out in a timely manner. Thank you!Sincerely, Justin Underhill

We took my aunts car there today for an oil change. Their staff was exceptional, the service was friendly and thorough, and they did the job quickly. Lenny waited on us and he promptly called us when the car was ready. I have visited this shop in the past and both experiences were superb. I would highly recommend their service department.

Best place to buy a car. Ask for Genaro!!

Tammy was an excellent Service writer and was a pleasure to interact with.

Service writer Lenny is best in the business. John Bruno is the go to guy in sales. Over 20 years, John has helped us buy 9 cars. And well go to him for # 10 in 2021!

Everything happened in a timely manner. The work was professionally done.

Needed to get my daughter a car, Florida is a challenging state but after 3 days and much negotiating with the bank Melvin and Tony made it happen.

Very professional and courteous

Top notch. John Bruno was helpful, professional and ethical. He and the team all seem to have a great synergy in how they help the process progress to completion...whether its syncing up the phone contacts for hands-free use, getting my window treatment for repelling rain on the windshield or doing the financing at the end. Very happy with my experience.