The lady right there was very rude. She didnt allow us to touch the perfume bottles because covid related and she immediately demanded the bottle back

Not the most customer-friendly staff...

They have the hottest cosmetic products for men and women! Ask a PRO instore for a free make over and also enjoy small fragrance samples as they sell the most premium products and designer labels.

Bought my wife what appears to be a $250 Sephora gift card. It is a JcPenney gift card disguised as a Sephora card!! You can not use the card at the actual Sephora store or on line, also JcPenney will not refund me the money!!! Last dime I will ever spend at JcPenney!! Fraudulent, misleading, false marketing and terrible customer service!!!

I dont know if the young lady was new or what, but I went in as a new customer to purchace foundation. I do not know about foundations so I was lost. I saw the girl in a mirror booth applying foundations and I asked her for help. Again I ASKED HER! And I promise she stood by the mirror applying the foundations talking about how shes trying to find her foundation and she has half her face coverd with one and the other with another and she can see the difference and bla bla bla. She didnt at all help me!! When she finally asked what foundation I was looking for she sent me to Macys upstairs!! I ended up going into Nordstrom and spent 300 and bought what the nice girl told me because SHE TOOK INTEREST IN HELPING ME.

The girl named Grace was rude and disrespectful throughout the whole process of checking out my items...