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Orange Empire Auto Center
1940 N Glassell St, Orange, CA 92865, United States
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Orange Empire Auto Center
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Ti
Review №1

We flew in from Texas to buy our vehicle. Lalo was our contact who is both responsible for sales and service. He was able to arrange for an airport pickup. When we arrived the vehicle was ready and he gave us the freedom to test drive it and get familiar with the car. Little issues that we had were addressed in a very reasonable and honest fashion. The paperwork was very quick and straightforward.Dealership truly stands behind their product and fulfills on their promises. I would recommend the company and will check their website next time we are in the market.WE LOVE THE CAR! THANK YOU!

Ar
Review №2

These guys were great. I was looking into buying a Nissan Leaf that they posted in an ad. Came in 10 minutes before closing and Dave didnt even mention the have that they were closing. I was on the fence about buying because I was concerned with the range, so Orange Empire actually let me take it home for the night at no extra charge. Came back the next day and bought the car. Would definitely come back if Im ever looking for another car.

Je
Review №3

Wanted to update my review! We just went back for another car and like the last time it was a great experience! These guys are the best!Totally recommend this place! They will do everything they can to get you into a car! Not to mention they are AWESOME when it comes to the financing part. We do not have that great of credit but Mike never once mentioned that, he offered only solutions I was just like any 800 credit score client! I want to mention we also visited Hardin Honda to just view other options and they didnt come close to Orange Auto Empire! We ended up leaving Hardin Honda and going back to Orange Auto Empire. Mike was already gone for the day but he drove back just for us! He also got us a really good interest rate most places want to offer 15% for low credit but Mike got it way lower.This is the place I would recommend! No one can beat their prices! Even if you look elsewhere I would suggest giving them a call to see if they will match it or make it lower and I bet they will. Do not waste your time going anywhere else! These guys ROCK!

Mi
Review №4

Thank you again Orange Empire. I have purchased 2 vehicles now and really pleased with the process from start to finish. Service did an excellent job getting the vehicles ready for the sales floor. Mike Rogers is my new go to guy. He knows how to get you into the car you want or need. I always get more bang for the buck and never feel like I was sold. Great experience. Top notch in my book.Thx again Mike and Lalo

He
Review №5

BUYERS BEWAREIve had what was the worst experience ive ever had a dealer here. This dealer likes to lies to its customers, go back on promises. The nothing more than a shoddy dealer.I went in to buy and SUV. I setup and appointment and it checked out well. There were some minor issues like faulty sensors, lights that were out, and a nasty dent on the back caused while at the dealer. I should have stepped away here, but they promised to fix it all and put it into the contract. Plus they offered a warranty for the first 30 days with 100% coverage for labor and parts. So we worked up the deal and they told us it would be ready in a day or 2.Next day we get a call, not all the parts came in so come pick up the SUV and they will fix everything once the parts showed up. We are over an hour and a half away from the dealer so the drive is not easy in 91 traffic. When we got there the story changed all of a sudden. not they wanted to lower the price to not fix some of the issues. they promised us the TPS sensors were fixed but everything else was not. We agreed to the lower price. At first they gave is the SUV with only 1/4 tank. Ive never bought a car without a full tank of gas and was surprised I has to fight for a full tank. We got a voucher and started to head out.No more than 10 miles away and the sensor went off again. I called them and they were all of a sudden busy so we turned around and went back to talk. When we got there they gave us this story about how their vendor did not do all of the work they promised. they would fix it and call us when it was ready. Considering everything that had happened so far i was not comfortable because it seems like we were being conned. Not once did they apologize or offer to lower the price to make it right. They were OK with us canceling the contract but they promised they would fix it and get back to us Monday to work out the deal. The manager refused to talk price with me and I got the impression i was going to get an excuse come Monday about how the cost are higher now and the price went up.I did not get anything come monday. In fact I did not get a call till a week later after I updated my review on another website. Only to be told its still in the shop to fix the TPS sensors. Oh yeah and they added other fixes back on. They would call me once it was ready. 1 full day passed and they finally called me back. Now all of a sudden, after a week at mechanics the cost had gone up and they could not fix it. I offered to still buy it, but at a lower price without warranty. they said they would check with the manager and call me back.hours later and no call back, so i call in and this time the story changed AGAIN. This time they cannot sell it anymore. they cannot fix it and they are going to wholesale it or put it up for auction. Again i offer to still buy it as is. My prices is well above market value by a couple of grand and they refused. It makes no sense, wholesale value is closer to trade value, even worse at an action when you consider fees. Im offer over book value and they dont want to make money? They choose to loose what they paid plus all the money invested in prepping, advertising, and repairs? Makes no sense. I think that i caught these guys on a con and they either did not fix it or they sold it to someone else and cannot admit it.Either way, avoid this dealer

Le
Review №6

I worked on a deal for a Dodge Ram SRT-10 for over three weeks. When it came time to buy a plane ticket and make travel arrangements they told me to hold off because they placed the vehicle on Ebay and someone else had won the bid on it. I had a deal all worked out and they sold it out from underneath me! At no point did anyone ever tell me it was listed on Ebay. The guy that won the bid payed a little less than what I agreed to so I could have won it myself. So then they turn to me and say sorry. Sorry doesnt honor the deal you made with me! Very shady and dishonorable people! So, if you live out of state (like me) or really far from this dealership dont even bother contacting them because even if you have a deal with them THEY WILL SELL IT OUT FROM UNDER YOU AND SCREW YOU OVER LIKE THEY DID TO ME!

jo
Review №7

Worst expierence ever i feel like i got taken for a complete fool. i got blantley lied to. I purchased a 2001 toyota tundra biggest mistake of my life. I paid about 12999 and traded my old truck in for 3500. I could of put that as a down payment on a brand new truck. They put pictures upof it to make it look like the truck was in immaculate condition when it was not. They had it all polished and detailed out to cover up the crappy paint job when i was there. they had it parked in the shade. My roof has no clear coat on it i didnt have a ladder at the time to look at the roof beacause the truck sits high. Plenty of other spots showed up where the clear coat was fading a week later when all there detail bs came off. All they can tell me is i put miles on the truck and that i was there and saw it. They are complete scams and know it themselves. It will cost me 4000$ for a legit paint job so i would be into the truck 17000$ for a 2001 truck that has 80thousands miles on it. I bought it with 71thousandmiles and i had to drive to there from northern california because of the problems i had with it a day after i took it of the lot. They claimed they fixed it and it happend again.so half of those miles are from them. They told me that the car was not in an accident when it was and they keep trying to tell me it wasnt. Give me a new paint job or take the truck back.All I can get for it now is 6thousand dollars so the truck decreased in value 7thousand dollars. They are complete bullshiters do not buy any vehicle from them. Do not sell a truck that has blemish problems and make it look immaculate when i show up to f*****g buy it. f***k orange auto empire biggest mistake of my life and im stuck payingfor this ugly a*s truck that i have to pay off for 4 year that that i have to contend with looking at every day

Ro
Review №8

They’re out of business

Information
19 Photos
8 Comments
3.3 Rating
  • Address:1940 N Glassell St, Orange, CA 92865, United States
  • Phone:+1 714-744-3600
Categories
  • Used car dealer
  • Car dealer
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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