He is so knowledgeable at her job. Melissa goes above and beyond to make sure you understand. Very nice and friendly.

Super great service!! I was waiting on someone to get me and she took me at the same time while helping another customer. Everything felt hassle free how she smoothly unlocked my service and got me my new devises. Over all would highly recommend this Verizon store.

Great service Melissa is the best manager out of all the verizon stores.

Extremely satisfied with their customer service. Arely very helpful, and went above and beyond to help me with the issues I was having.

Not a good store. No products on display. Store was warm. Two female employees played with their phones and never paid attention to customers. One female came from the back room, belched loudly and went back. I will never step foot I that dump again.

Great customer service or me in and out!!

Fast, friendly and got me a great deal on my new phone.

Awesome and friendly staff always in and out alot quicker than the corporate Verizon stores.

The staff was super friendly and very helpful!

As always, Melissa is a big help and goes above and beyond to help me or those in my account. Very pleasant and always look forward to visiting with her. Love the upgrades done to the store!

Arly was great! I am an older lady with very little experience with the usage of the phone. She took such good care of me and explained so much. I am very grateful for her help.

The staff are really helpful even when I have prepaid service the take their time to resolve my phone issues Im really satisfied with the their great service

This was the first time I had been there and my experience was awesome. Very professional very attentive answered every question I had. Walked in and out in 30 minutes. Beats sprint by far.

Melissa is amazing and always helps me out. She always goes above and beyond for her customers. She has wonderful customer service. Love her help and everything she has done for my family and I. Thank you so much...

Had to make a quick stop for a jet pack I had class at 7 pm and I arrived at 6:30 pm was in out of there in no time with my jet pack thanks for the help

Arely was very courteous, helpful and knowledgeable! She was able to answer all my questions, one way or another. Awesome visit!

Tiffany was the best salesman Ive ever had..she was also beautiful but her attitude and personality was the best . Verizon is and should be lucky to have her..yell need to hire more people like herculean shes a one of a kind..thanks Tiffany 😊 I love the phone...u are awsome.

They continue to try and use my debit card for personal purchases.

Melissa was awsome she took extra time to too help me and my family even when it was almost closing time for her I did not fell she was rushing me out she put us first when she could be home with her family

Very good service.. in and out and no problems at all!

Melissa is the best. She always does above and beyond. Love doing business with her.

Four people in that location and only one person was helping customers. She was great, helped me with a smile. But the other employees did nothing. Took a little longer than I expected but great service!

Fast, smooth, and knowledgeable

Great customer service! Even though there were quite a few customers, none us felt ignored! We were all greeted as we walked into the store!

As I was in a Verizon store, in Odessa TX,I was attended by a young lady, by the name of Arely, she was very attentive with my questions, and answered each one, especially choosing the correct phone to upgrade, making sure I would stay in my monthly budget,Nice job ARELY

Melissa was great! She answered all of our questions and gave us great customer service.

Tiffany was on point with very thing. She was more than excellent. She helped us answered phones and took payments at the same time. She acknowledged customers as they walked in. She so helpful Verizon needs more people like her. I usually call cause I always feel ignored or rush but not this time. Tiffany did one hell of a job.

The sales rep was very attentive and helpful but at times I felt like he was prolonging the situation but none the less I’m satisfied with the outcome

I had to come in to get my phone repaired but couldnt because it was on my step mothers plan. They hooked me up with a new phone for nothing down, a free tablet and my own plan at a great rate. Transferred all my files and let me keep my number. 11/10

Good, was in an out with no problems other then the printer not working.

I always go to the same store an iam in and out in mins.

Super helpful and nice!

Was in and out less then 15 minutes with a new phone

Only prob was the phone was not actually there which they order me one no problem and was very nice n helpful

My phone wouldnt charge I was at work I went in she was very quick to get everything I needed excellent customer service

Professional fast welcoming

The girls there were excellent helping me with the new phone

Fast service very friendly. In and out in 15 min.

Always receive best service when i go to this location never a long wait

After working all day, and aggravated about my phone not holding a charge, I really didnt want to go deal with some young know it all with an attitude. So I was very pleasantly surprised and thankful with the service. The lady was about to leave, but because the other 2 people were busy she stayed and worked with me finding a phone and setting it up. No hateful attitude or being mad because she had to stay a little later. When one of the younger guys finished with his sale she then turned the completion of setup over to him. And I can honestly say, he was a very polite and respectful young man. Such a rarity at any business these days. Im not easy to impress especially when the day was as bad as its been, but these sales people did impress me.

Had the most amazing representative helping me .. nice ppl good customer service !!

My experience at verizon is always great. Got the best customer service there, the best everything never have problems with my service. People working there are always real helpful

I was helped by Mia she was very very helpful with my phone upgrade and my watch I added on my account, I would recommend this Verizon 100%. Thank you Mia !

She was awesome 👌

She was so nice and understanding glad I switch over

Love Verizon, they always get me taken care of! Nice staff, answer all questions, feels like I’m going to see family every time I walk in the store.

Very knowledgeable. And helped me pick a better plan while I was there

Extremely poor customer service

Great experience, we got there early and Odel helped me and my wife with all the questions about our phones instead of sending us away, great experience.

They have great costumers service.. great team

Great service, Lexus was very professional! I’d highly recommend anyone to visit this location, if you’re looking to switch over to Verizon definitely ask for Lexus she’s very knowledgeable and won’t leave you second guessing your decision to switch!👌🏼

Not too busy, knowledgeable staff

They were so nice and very helpful, I will take my business there again. Thank you

Very good I would come back very soon

Great!! They knew how to help me thru financial problems

Best Customer Service

It could have gone better matter fact I came to the store by accident and Im glad I did because it went perfect she was great hunter fact Im going to be coming back to the store more often but I was wondering if I can get a $20 coupon because my bills kind of high this month

I highly suggest Odel he has great customer service and helped me very well explained everything to the T

Melissa please fix my account. People dont always have 200 dollars you can just hold on to. It is your mistake. You have that phone that I never had. Your voicemail has been full. This is taking over a month to fix? How would you like me to keep your money until I feel like it? I should have ran from your store when Adrian took two and a half hours to add two lines.....

Great customer service! They were very helpful with getting me set up with what I wanted and how I wanted it, I have no complaints!

It was first rate young lady was very nice and took my payment

Melissa is the best one I will not go to anyone else she handled my stuff any difficulty or any sales items that I need I go through her because is well knowledge about different items that I need shes always courteous helpful always eager to help to make my experience better even if I have problems last shuffle time that I had to pay a bill and get a new phone I had problems with my service she handled it 2 above satisfaction thank you

Excelent service, Ask for Jose he really helped me out

They do their best...

Idk you guys are slacking over there. Place is dirty, building needs repairs, floor is deteriorating, customer service lacks, music always loud. The place is going down. Fast

He knew a lot about his job .he gave me different options

Friendly and Fast Service, walked in, Got Attended and on MY Way I was..

Great Customer Service! The staff are very helpful and friendly!

I wont go to any other Verizon! Melissa and Lexus are awesome! 😊

VERY GUD EXPERIENCETHE GIRLS DER DO THE BEST THEY CAN. SO U LEAVE THERE VERY HAPPY

The people there are great

Great costumer service, very friendly and attentive. Thank you Melissa.👍🏼

Extremely helpful staff will not be going to another Verizon store in Midland/Odessa

Lexus was very helpful & awesome . Great customer service

Very fast and courteous help. Great people that are knowledgeable and got my phone activated rapidly.

We were there for 20 mins got assisted within the 5 minutes we were out .

Great service with answered all my questions

Place sucks service is unacceptable.Manager and everyone seems incompetent.

Melissa was the best help

Great service, knowledgeable staff, very helpful.

MAria took care of my problems w my phone she went out of her way even got me a phone cover i i could find nowher employee

Great and fast service :)

Only 2 clerks in the store, waited 30 mins while they each handled 1 customer. Couldnt wait forever, had to run. They have a little bit of stuff but only for the most recent phones.

Odel was swamped but made sure we were taken care of!

Small store but friendly and helpful staff.

The clerk was incredibly rude. She had no intention on helping us. Rather, she directed us to use an app for help rather than help us while at this store. Very detachted from any idea of what customer service is. If youre going to go to a Verizon store, save yourself some time and go to a professional store.

Very helpful team, nice store,

Awesome customer service

Best customer service, and fast.

Employees were responsive, but Ariel did try to sell me something that wasnt what he made it out to be.

Worth the drive from Andrews...Always!!!

Base phone cases are trash

Bilingual and good customer service

Poor customer service....Rude personal.

Great service

Very slow I left very rude staff didnt say anything to me the whole time I was there went to a corporate store instead

Very helpful

Good service!!!

This is the Best Verizon in Odessa!!!

Very helpful staff!!!