Always busy. No matter when you go the wait is 3+ hours. This always being the case they need to add another service department and hire a few more qualified techs to keep people moving in and out.

Great service! They worked with me on a repair that was out of warranty but made it right. Above and beyond.

Spoke to service advisor Jose G. about my issue a week before I brought in my truck. He was very helpful and provided me with useful resource numbers to inquire about other things. This is a very nice dealership! Most everyone seemed friendly. May think about stopping here for my next purchase🕵 well organized yard. Looks like a wide range of inventory!

Scheduled an oil change and tire rotation ahead of time. Miscommunication on their end led to my appointment being on their calendar but not on their agenda? Either way Jimmie Mathews revived my first experience here with his 5/5-star service. He did well to provide an ETA of my car, and made sure to check up on me periodically. He was so personal in his service, I felt like one of the guys. They were busy when I arrived, but they got me in and out in a timely manner. Westway Ford in Irving, TX could learn a few things from these guys.

It was perfect. It all went well in a timely anger. Thank you!

Based on multiple appointments, this service department is unorganized, understaffed, and too busy to accept my vehicle. Upon arrival to today’s appointment, there’s only one person checking people in. All this person does it look to see if you have an appointment and show you your service advisors desk. When the appointment I made online cannot be found, I told him the name of the service advisor that I had been assigned via my online appointment only to find out that that person was on vacation. I was then asked to wait in front of multiple service advisors while they tend to other customers. 15 minutes later the first person spoke a single word to me about my appointment. He then proceeded to look up my appointment, couldn’t find it, and had trouble finding my vehicle which has been to this location at least twice previously for service and has had the same encounter upon checkin. I was timid to even schedule the appointment knowing that this frustrating experience could occur again but I thought I’d give them another try. Not today, I left. Perhaps you have more patience than I do, but what I can tell you is that today was not an isolated event for me and I don’t recommend taking your vehicle here for service.I will add, no one was rude or impolite. But they do not seem to work together as a team. It seems to be every person to themselves. And their customer service from the moment you enter seems to be lacking. In the 15 minutes while I waited, i observed one Service advisor tell a customer who is trying to check in that he wasn’t sure where the check in person was, that they were supposed to be out here, and that he would try to find them. Upon re-entering the building he ran into the Check in person, told him a customer was waiting, and the check in person raise his hands in frustration as it to say he needed help. No help was to be found. And instead cars backed up into the fire lane.I will also add that in the past once I’ve gotten through the gauntlet of dropping my vehicle off, they have done good work. It has taken a while. But the work was quality and after you’ve had this experience repeatedly and shared it they tend to actually cater to you. So depends on what you want to put up with to get the kind of customer service experience that you can get from the first moment other places.

Parts Manager took the time to find an obscure part (I have an older model Ford) and explained its operational value to me, so that I could make an informed decision regarding purchasing said part....above and behind.

If I could give 0 stars I would!! very unorganized they were supposed to do a diagnostic. They didnt,know if they did or not, spoke with the manager Scott Wilson the gentleman instead of managing the situation to fix my vehicle decided to want to charge me more to fix it and would not promise any guarantee.100 dollars an hour for that money you better guarantee the service. Guy knows he has alot of business he dont care, wrong attitude for a manager though.

Love bringing my vehicles. The service advisors are so friendly.

Fast service. Thank you

They completed my work in good time and gave me an honest assessment of my cars condition. Good experience.

I do work here, but Ive also always been well taken care of.

Overpriced! They charged $150 to tell me the part would have to be replaced. Which I knew was going to happen. I wont be back!

Great service ... car maintence completed ... for next 5k miles!

Their name fits them. The service department is a well oil machineVery nice n polite people.

Great service. Friendly associates

I guess because my vehicle is older just hard to come across parts but tried to get center console and ash tray/cup holder for dash and was quoted over $400 for the two and this is for an 04 f150..needless to say I still need em lol

Charging me $150 to see my car to fix warranty issues they first acted like they could not see my car history for how many times they have had to fix it. Dont go with ford if you can help it.

Parts Deparment the Hispanic guy he knowledge his job very well !!

Five stars for Fove Star Service Center.

Very helpful and friendly service.

Great service and buying a car is painless. Ask for Lee.

This place is miserable. Specifically the service department. Today was my second time here and it will be the last. Everyone looks miserable. They’re disorganized and flustered. Can’t get a straight answer from anyone.

They take very good care of us and our truck. Love the Butler program!

Great service from Odie! He was so knowledgeable and was so honest! I recommend him for all your service needs.

Always helpful never rude no mater how dumb a question is I ask.

Had to take daughters ford in for a recall to replace the airbag. They were friendly and got us in and had the car out the same day. Air bag light is off and she is safe again.

1 day turned 2 the 2 turned 3 days, just pick your car if they dont have the parts its waste of time and reschedule.

They are great

Professional.

Instant buy!!

I dont know why I keep try to go here for help. They are useless and worthless. They cant do anything fast, ever. I recommend you go anywhere but here. I will certainly not go back of my own free will.

Great Maintenance Group.

They worked with us till we finally got the problem fixed. I will go back.

Always Great Service.

See Oddie he is good!!

Great Service.

Auto repair not completed? Attendant never returned my call. Went somewhere else to service my car. Was not happy.

Very expensive

Ok