Great Sales, and the employees were friendly, courteous, and professional!! Will definitely be shopping there again.

The store is great! But, the woman at the register is always mean!!! Great Northern. Needs to be trained!!!!

Disappointed by the lack of selection for young men. Went to buy clothes & the majority still out was summer. I needed school clothes not summer. The associates were helpful & the lady that checked us out was super friendly.

I’ve always found it extremely strange to come in this store and be in the company of employees and they don’t acknowledge you. Only here. Happens every time I come here. Literally writing this as I stand near two women speaking near the swim suits about their upcoming vacation but won’t even say hello to customers or ask if we need help. I have worked in retail and this would have never been acceptable. This store “looks” nice but lacks heavily in customer service.

I love it! They have a lot of cute clothes, I would definitely recommend.

Nicely updated throughout the store. The displays are nicely done. The store seems fresh and current. A large selection of categories and good values make this a great choice. Large luggage selection. Also a Sharper Image section.

Great service, once again. Competitive pricing as well.

Your employees where not professional at all. As a Latin American I felt disrespected by your staff. My nephew & I want it to my a mothers day gift & the only reason we stayed was that we both liked the jewelry that we bought. But we got passed over not once but around 6 times. And one of the employees an older lady that was working on this day 5/9/21 was really snooty to us when we asked for her help. Not on till we said something to each other in front of other customers about are treatment did this older lady decided that now we where worthy of attention. We both have great jobs. I remodel homes for a big company. As for my nephew he has a hell of a factory job. We felt as if this was happening to us because we were speaking Spanish.

The Optical Dept. is one of the best. Mike is very professional and knowledgeable and makes it a great experience!

They have lots of pretty women clothes. I found some nice shorts and blouses for my vacation to Florida. I really hate some stores have closed.

This is a nice store. I went here while I was at the Great Northern Mall and was satisfied with my experience. I walked into this store and went up the escalator to the second floor of the store. The second floor had kids clothes, a Disney themed collection, and a mattress section. I didn’t go through the Disney themed section, so I walked to the mattress section. The mattresses were organized into three different categories: firm mattress, medium mattress (the top part of the mattress but underneath that is firmness), and plush mattress. I sat on multiple different mattresses, which was pretty fun. I prefer plush mattresses and defeat form mattresses, so I found the plush mattresses to be the most country. If you like firm mattresses the best, then you’d probably find firm mattresses the most comfy. After I went to the mattress section of the store, I went back down to the first floor and looked around. I went through the clothes section, jewelry section, and perfume section. There was a Sephora inside of the store, but I didn’t go inside that. After I walked around the store, I left, satisfied with my experience. I gave this store five stars because it has nice mattresses and it wasn’t very crowded.

Soothing place to shop. I Always find a good sale...

I miss old JC Penney, they had a lousy selection. Looked like they were doing a going out of business sale.

Found amazing clothes for my daughter for back to school.

Ehhhhhhhhhhhh so Sephora, lets talk about customer service. I think that you mean well but theres got to be a better sell. Less pushy equals more smushy.

I love jc penneys....they still good quality clothing with a great selection! Growing up pennies was my favorite store.... I consider pennies part of the apple pie.... The older lady there was so busy, and yet she was just lovely almost giddy with happiness for real!,. She was excited because I was excited.... It always makes your shopping experience so much more fun when someone waits on you with happiness !....I hope Pennys figures it out and stays here for another 100 years!.... My 12-year-old daughter just bought five pairs of jeans there and two shirts. Everything was very current and trendy and not overpriced. The thing is you have to try these things on... We need our brick and mortar stores.... She tried on 10 pairs of jeans to find the five that fit.... Thank you pennies we look forward to visiting you again:)!

Customer service was good, but the selection is rather small for it to be a department store. However, even with it being a small selection, I was able to find what I couldnt find at 6 other stores, so it ended up working out perfectly.

❤

I miss Sears so much, and it is nice to have a store similar to Sears.

Womans plus size department is small. They do have a nice assortment of clothes.

Purchased a ring, delivery date was suppose to be 4/25.... 5/3 still no ring. Fine jewelry associate was great while selling me the ring, her customer service is very challenging now.

Nice selection of clothing but had a long checkout line.

ALWAYS A GREAT EXPERIENCE AT JC PENNYS NORTH OLMSTED

Excellent Mothers day sale. Slow checkout that Saturday. Otherwise nice selections.

Was looking for a Jean jacket-pls sized. Bought jacket & 4 pairs of pants. Was the first time in a long time I spent & on my self. Love the jacket.

Lovely mothers day sale. But jcpenny alot of times saves me lots of money. Love it

They one at Parma (OH) closed. I gotta go to further to pick up my online order. ☹

Very helpful nice people

Terrible selection for plus size women / maternity clothing

Nothing special about this store. Not what it was in its day.

I wish I had known JCPenney sooner. Literally I can find everything I need.

I had a pickup order in fine jewelry I waited for the staff to say “hi I will be right with you” or “please wait it might take a while”. Instead I got “I’m already with a customer it will take awhile so go wonder off”(Kathleen fine jewelry dept.). She was super rude. Never coming back here again.

Not enough employees for help with questions about items.

Seriously..finally a good sephora kcpenney employee!! Also.i bought the new sol dejaneiro body butter ..wow..nice thick cream, and smells just as heavenly as original!!

They still have awesome things affordable prices

Every one was so nice. sweet. helpfull. I love Pennies. Elvis was playing on PA system. and every one was HAPPY DANCING. O.M.G. Why Cant Every Day Be Like CHRISTMAS

Had everything I needed, and half off, 🎉

Ive said before, whoever says malls are dying should go to Great Northern. Furthermore, I just got four pairs of pants and 2 pairs of shorts that actually fit, for about $60. Im tickled to death. The girl that checked me out also processed a return of pants I had bought online and she was as nice as she could be. Everyone there was very helpful and efficient. A salesperson actually asked if she could help me. Thats pretty much unheard of anymore. I love Penneys.

Still the best anchor store in the mall

I always find clothes I like that fit. 👍

I love this place

Love JCP at Christmas time or any time. Theyre still my favorite department store. Everything is always reasonably priced and the store is always clean and stocked with essentials and nonessentials.

Helpful associates but inventory was limited.

Still offer the best after all these years. I wish the offered more selection on blazere and suits. I was greeted kindly by the employees there.

Very helpful sales associates, busy but not crowded. Best service very knowledgable and friendly.

Most Fitting Rooms closed. No sales assistance. Long lines for checkout and only customer service open for checkout. Two tellers and one was too busy to take customers. Could not find any pants in my size. Bought one pair and came home to order online, not from Penneys.

Return was very east. Closest to the entrance to Dillards.

Ok easy pickupGreat d6

It is a nice store to go to for clothing

Had a good sale going on found a great pillow. The only thing not to many sales associate on floor to ask questions. I presume due to the virus

GREAT! GREAT! GREAT! Love JCPENNEY.

Good I guess prices not to bad

If I was a shoplifter, this would be a great place to do it.Couldnt find anyone to ring me up or find anyone working at all. I ended up at the jewelry counter for her to ring up my clothes. That lady WAS NOT happy to have to do it.

Good sales plus coupons. Associates are so helpfull. I forgot my coupons on app. Saved me $60 with my coupon.

Horrible customer service. Unorganized store. I wish this dump would close down already so we could get something better in its place.

You know I will always come back here, this is my favorite mall and staff are very nice I definitely recommend that you come here, I really have nothing else to say besides this was the best place that I have ever been to they definitely care about your safety and always will JCPenney youre my favorite Mall.

Staff person that helped me was very helpful and pleasant.

Old school JCPenneys filled the order. Good products, clean, organized and good customer service.

Store had great selection of shoes but quite a bit empty racks.

Love to see sephora there

Found a couple outfits for 12 year old.

Very nice and neat store and the sales people are very friendly

The clothing is well displayed, by size by color, and by type.....outdoor wear, fashion, casual ect. As I shopped throughout the many employees said hello and asked if I could use some help making my selection. A refreshing shopping experience.

Can see why they are going out

I can never go wrong with the store

Excellent service and very friendly.

They have a good clothes selections but the clothes for young women need to be more appropriate. Thats probably not JCPenneys job to make the clothes but its almost like in any store youre forced to buy butt shorts or any kind of revealing clothes, otherwise youre dressing like youre too old.

One of the few places that has fitting rooms open! These are difficult times, but it doesnt work to just buy everything then have to return it.

Still has no merchandise, shelves are empty.

Great place to find good prices on clearance

Great deals but u have to look for them and u can try on clothes

I love JCPenney! but it looks like its dying a slow death. Gotta be patient

Got the best deals. Better than Black Friday Shopping. Got a $75 Liz Claiborne purse for $9. Also got 2 mens Foundry shirts under $10 for both. Lo e their sales & coupons.

Great deals all the time. All the name brand stuff at good prices.

Walked around the store for an hour and walked out empty-handed pennies is not what it used to be

Got hair done it was wonderful

Purchased window panels.

Store was low on stock. Very clean and organized tho

Great department store. Great online coupons that will save you money. Really nice clothes at a great price. Nice variety of home goods also. The prices are as good value. Check out their St Johns Bay line of clothes. Really nice look for a good price.

Nice clean

Great deals on the clearance! I bought 6 out for for people for Xmas and cost me around 60.00!! And I mean name brand!! Great place to shop!!

Nice store. The store was organized and had a variety of items. Most importantly the store had my size. I was able to find everything I came for. The staff are friendly and professional. I would recommend this store to others. Enjoy!

This is one of my favorite stores! Love going there! The employees are so nice and kind! Except a couple young workers. Some of them dont know what theyre talking about or what theyre doing! 😒😕

Great customer service the staff was great service with a smile

Hanging with My Mom

Love JC Penney Optical. Michael is the best around. Very knowledgeable, friendly and efficient!! The only person I will deal with regarding frames and glasses. Hope your company realizes what a great Manager and employee you have in him. (North Olmsted, OH location)

Great prices, lot of sale items. My only reason for 4-star is that the selection for plus-size women seems to diminish more and more every year. Im a young 50-ish who likes to dress current and not 75-ish!🤷🏿‍♀️

Good Selection

Loved the end of the year sale!

Love shopping here. I get the best dresses on sale! Sadly, they dont carry any maternity clothes in store so I wont be shopping here for a while.

I met my granddaughter here and we love to shop here. Just would be better to get customer service when ever you need it, instead of having to try and find someone. Will still shop here.

Shopping was nice had tennis shoes that I would like but very few cashiers had to wait a little longer than I would have liked

Found everything I was looking for. Also staffs help was excellent. This Penneys is a great store and location to shop in.

The store is nice. It gets pretty crazy at the holidays but not much you can do about that. I would recommend signing up for their card if you want to avoid lines during the holiday season.

Everyone was very friendly and delightful. My husband scored some shorts for $2!! The salon, vision center are across from each other. Restrooms are nearby along with an elevator. There is a detached JCPenney furniture store visible from one of the entrances.

Good customer service. Friendly staff. Starting to get too many clothes in the isles which makes shopping harder. It looks too cluttered. Prices are a high, but discounts are good. Quality is good. Main isles need to be opened up so shoppers can get through.

I had to exchange mens pants. The staff was great. Sales woman had my exchange items waiting. Great customer service

I am impressed with the store most of the time. I was a little taken back by the lack of mens rings having much variety but mainly it had amazing sales during this holiday season

Store was clean, a well organized sale was going on, staff was friendly helpful

Great store, but out of what we went in for!!