Truly a professional and friendly team. work perfect. Would go back in a second

Good and professional service they remember your name they treat you like part of the family

Always have a great experience with this place. I come here from Portsmouth, Va. Because they have great service.

They made false promises (Brandon and Alyssa) about having my car done by the August, 17th. I needed it because I was leaving for college and would not have trusted them with my vehicle if they had not assured me I’d have it at that time. They haulted services over $120 discrepancy with my insurance it was unjustified to stop since check had been mailed and all they had to do was get a hold of my insurance, I found my self playing telephone basically doing their job for them. I asked to speak to the manager but the receptionist who was an older lady nor Alyssa informed him that I wanted to talk to him. I watched him cut the light off then leave and a few minutes later they said Oh he left for today, they knew they were wrong and didn’t want repercussions. Absolutely awful customer service and it was dead spiders in the lobby no one cleaned up. Never coming back and telling everyone to do the same. Definitely a major inconvenience to my plans

Very professional and preciseI Highly recommend usingNewport News Priority CollisionOutstanding staff.Thank you !Priority Collision center 😊

My radio wasn’t working. My appointment was at 1pm and I was on time. At three still hadn’t serviced it. The gentleman was courteous but right off the bat he said I need a new radio on. I asked him if they should look at it first. He said he had seen this before ( hadn’t even seen my radio). He called my warranty insurance they wouldn’t pay without a diagnosis. While waiting there was a couple without masks. No one asked them to put one on or if they needed one. Clearly the sign on the door said” mask must be worn”. Stay safe out there!

The service advisor, Adam, was excellent in communicating and giving timely service. The price was also fair and the car is running great.

They were supposed to replace the door to my 2020 Altima with a new one. One month later and my window is not working. Took it to a body shop here in Charlotte where I live only to find out that not only was a part missing but it was an old door. I will never recommend this place. Poor service and poor quality of work

They left 7 part of my vehicle, between my wife dropping me off which one way 16 miles and three tolls after I got home I opened the trunk and found seven parts not reinstalled I took the vehicle back complained they put the parts back on the vehicle, vehicle was completely dirty on the outside. Between my wifes car mine bringing it back and forth we probably put 50 plus some miles and paid 3 tolls after all this they never called or came out and said they were sorry. I would never go back again.

The nissan rep was very helpful and very patient. And knowledgeable

Very professional. Would definitely return if needed

Nissan Pathfinder - Repaired body work on a hit & run - drivers side back panel. Worked well with our insurance company, gave timely estimate and service. Couldnt have asked for any more than what they did. Brandon Harvell handled our case and did an exceptional job.

I would give it a zero star of I could. Took my truck in for an inspection. Never mind the rediculous wait, the drivers working are NOT wearing masks. I watched 3 different employees coming in to drop of cars for the other people getting work done and they arent even wearing masks!The service manager told me he couldnt help it. This is unacceptable. I have had nothing but bad experiences with this location.

Very informative. Fit me in when I got my appointment mixed up and moved quickly.

Had a side mirror replacement and you can’t even tell it was done .

Priority Collision is my go to body shop. My vehicle was repaired with no flaws, delivered earlier than promised and the staff kept me informed the whole time it was in the shop. I had numerous questions before getting my vehicle repaired and the body shop employees answered them all. Huge bonus, while my car was in the shop, they were able to provide me with a rental car. I couldn’t possibly recommend them enough!!!

Great service and great atmosphere 👌 👌

Adam is the greatest. He is extremely professional, and keeps us informed of what is going on. We are grateful for Priority of Newport News and its wonderful staff.

The service associate came out to my car to show me how to solve my problem, that was really nice of him.

I took my Vehicle there to get repaired Work doneAnd they fix it like Brand new like It just came off the show room floor I’m so impressed And Awesome customer service The lady that work there help me her name was Alyssa She was very helpful and so kind😊 I Give priority five stars⭐️⭐️⭐️⭐️⭐️They are the best In town 🏆

Sam Youmagul was very professional andExtremely helpful. She made me feel very comfortable with priority service. I will definitelyRecommend priority Nissan!!Thank Sam

Service Advisor Adam Harrison, was great, very good customer service and fast at getting things done.

In a word, horrible.

Great experience.

Adam is a great guy (very professional).....✍🏾

I have been going to this Priority Nissan for about a year and a half now and they have always made sure that my visits have went smoothly. I wanted to give a special shoutout to the service team, specifically Brandon L., Ms. Cindy, Hannah, and the gentleman that typically drives the shuttle. Great service!

Darryl Liechti and team did an outstanding job! A+

Worst experience ever !!

Very friendly and helpful.

They were great. Took great care of my car and me.

Great Service

Enjoyed the manicure while waiting for our car to be serviced.

Rude guy named greg...very pushy towards my female friend that brought

Excellent customer service!

Great people and professional work.

One word, Professional.

Called for pricing, after 10 minutes on hold I was told I was going to receive a call back, never did

Fast service clean comfortable waiting area

Great experience. Great sales people.

Outstanding Customer Service.

Just got batteries replaced

Great

Satisfaction