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Airport Exxon Auto Repair Center
12257 Jefferson Ave, Newport News, VA 23602, United States
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Airport Exxon Auto Repair Center
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Mo
Review №1

I needed to get a state inspection done on my mother’s car. I went to three shops that couldn’t do the inspection for various reasons. I called at least ten (10) shops that were all booked up and finally I called Airport Exxon and I was told that they had availability! I am so grateful to these guys for getting me in and out.

Mi
Review №2

Got me in same day and took great care of my car. Had a hard time finding anyone who could fit me in the day and they were able to take me quickly. They did a great job and I was able to keep all my family plans for the day.

Dn
Review №3

The E85 is always on point at this location! The secret is to give the attendant a tip so he can point you to the freshest e85 pump with a higher rating.

Ed
Review №4

Took them a while to figure out what was wrong with our car and to get the part, but they didnt rake us over the coals too bad.

n
Review №5

Great staff that is helpful and honest. They always call me before doing any work that will cost more and they also do a great job explaining the situation. They saved my daughters car for a few more years at a very reasonable price.

lo
Review №6

Awesome place to take your car. The staff there is very professional and the prices to get your car fixed is reasonable.

mi
Review №7

I was very impressed by Airport ExxonMobil. Today was my first visit and every one was really nice. My appointment was at 10 for an alignment and they got me in a few minutes after . While the technician was doing my car he noticed I needed an inspection this month so he went ahead and looked over my car and I didnt need to reschedule for it. I recommended them to my family and friends and I will be going back.

Ka
Review №8

Guys are awesome! Do recommend.

Sh
Review №9

I highly recommend this repair shop. Pete has been taking care of me since 1997.

Sc
Review №10

Great place for all your auto needs from gas to repairs. Airport Exxon is your one stop gas stop

a
Review №11

Most recent visit was a. Very involved multi system diagnostic and repair. The shop carefully evaluated the problems, showed me at my request what and where they were and completed the repairs. Covid19 shipping delays caused it to take a bit longer than i like but in the end the vehicle is running great and i have confidence in my loved ones safety driving. Always forth coming and polite. The manager/owner was even kind enough to stay a little late so we could pick up the car.

BE
Review №12

I’ve used them since moving here for state inspection. I never feel taken advantage of. The employees don’t try to push unnecessary repairs. The pricing is fair and they complete the inspection and repairs quickly.

Ch
Review №13

Awesome 👌 place. Very knowledgeable staff. Friendly family atmosphere.

Cy
Review №14

My experience was great. First thing I noticed was the customer concern. They were Covid safe. Next they handled my needs to perfection. Great job!! Highly recommended.

As
Review №15

Awesome customer service.... great work, great environment and great attitude...pricing is reasonable as well...😊😊😊 2003 Hyundai Santa fe with 170,000 miles. Pete and his crew fixed my baby like new....no more putting around like a turtle.. I got on the interstate doing 70+...no hesitation..acceleration on point.. at one point u could hear my truck coming before I arrived...they put n a reservoir and now its quiet....Thank You Guys...

C.
Review №16

Ive been a customer for the last 16 years I dont let anyone else repair my car Pete Faulkner as never steered me wrong he doesnt try to fix things that arent broke and they take care of your property the staff is amazing awesome

Ca
Review №17

Great customer service by James... Had a flat tire I needed repaired that they handled within a few hours (other customers ahead of me). They take care of you fast and friendly, and actually call you back promptly instead of your having to chase someone down to check status of your vehicle. Nice little spot, and convenient location just across from the mall.

Sa
Review №18

I got a flat tire after charging my Tesla at the mall. I limped over to Airport Exxon, and the owner, Pete, got me patched up and back on the road even though they were technically closed. I had a 200 mile drive to get home, and he really went above and beyond to help me out. If I lived in the area, Id use them again without hesitation! Many thanks, Pete!

Ho
Review №19

Our minivan broke down on the way home from vacation on a Sunday and had to be towed to a mechanic. We had a hard time finding any garages that were even open, but this one was, and I am so glad because their service was stellar! We had our two young children with us, and it was almost 100 degrees outside, so Pete let them sit in the air conditioned lobby (which he had just sanitized due to COVID), and he even turned on PBS so they could watch some cartoons. We arrived with only about an hour and a half left before closing, and they were able to get us in and diagnose the problem right away. Because they are a NAPA affiliated garage, they were able to order the needed part and have it delivered right away. They stayed a little bit late to complete the installation and had us rolling on our way. We made it the rest of the way home with no trouble, and our van has been running fine ever since. About a week later, I went to request a warranty reimbursement from the dealership where we purchased the van and realized I had misplaced the receipt. I called the garage, and Pete emailed a copy of the receipt in minutes. If youre looking for service that goes above and beyond, this is the place! Knowledgable, honest, and polite--everything youd ever want in a mechanic!

Be
Review №20

Pete from Airport Exxon towed my broken down 10ft U-Haul truck from Newport News to Arlington AND helped me unload the truck at my destination. He got me out of a bad situation, and I am very thankful for his kindness. He certainly went out of his way to help me out, and everything went as smoothly as I could have hoped. Pete is also a very smart, experienced, and trustworthy mechanic. Thanks a bunch Pete, you rock!

Ma
Review №21

Great work, wonderful customer service. Honest, thorough, and caring.

MR
Review №22

Sold me things that I never needed, such as brake fluid, so beware did well mechanically speaking though.

Ca
Review №23

Very nice shop, gave me a quote over the phone and finished the job early! All the technicians are super down to earth and helpful

El
Review №24

My car was in and out in less than 2 days. It has never run better in the 3 years I have owned it.

Ni
Review №25

Was on my way to replace my battery when my car died. They gave me a jump that allowed me to get to the parts store. Amazing customer service.

Cr
Review №26

Slow to answer phones

Ge
Review №27

James was on point and fair. Got my vehicle repaired on time and it cost me less than the dealership.

Ro
Review №28

Caught some small issues on my car other places had missed, walked me through them and even texted me photos of the issues compared to normal parts so I knew exactly what work was being done. Very nice service compared to other mechanics.

Pa
Review №29

Friendly amd fast, they got me in for a state inspection @ 1530 and I was out the door by 1610. 2 other businesses had told me to drop it off and wait to be in line for tomorrow.

Pi
Review №30

Conviniently by the road. Did not take too long to finish the job on my car.

la
Review №31

This will always be my favorite place

Ca
Review №32

Great customer service. Would recommend 10/10

Ad
Review №33

Excellent service and excellent people!

Ke
Review №34

Always come here to get e85

Ha
Review №35

Professional, trust worthy, and affordable!!

we
Review №36

Great experience professionalism

Information
4 Photos
36 Comments
4.9 Rating
  • Address:12257 Jefferson Ave, Newport News, VA 23602, United States
  • Site:http://airportexxonauto.com/
  • Phone:+1 757-249-3643
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Oil change service
  • Tire shop
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:9AM–4PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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