I was in a big bind today with my car after leaving work today.I was not sure what was wrong if it was a battery or something more serious that would cost me an arm and leg. When I went in to this Auto Zone to the counter and I need some help this young man named THRUMAN got his tester and came out to my car to see how he could help.He is only 20 yrs. old, but was so respectful and patient.He educated me on some things I didnt know,being a female and not knowing a lick about cars.He got to the root of the problem and kudos go out to this young man.He said he has only been working there for a few months.He went up and beyond to make sure I left with a running car and no issues. I felt his Supervisor should know how this young man helped me.It felt great to leave with the issue resolved.We need more people like this young man in this world. Great customer service! Thank you again Thurman for all your Help!

Im located out of state and needed to get a car battery for my dad in Newport News, VA. I called this location on July 27, 2021 and spoke with a rep named Kaitlyn. She was wonderful. She was attentive and took the time to meet all of my needs. She went above and beyond to help my elderly father with getting the right battery and ensure that he received it. We appreciate her and so should you! She is an asset to Autozone company and this location. Definitely a keeper! Thank you again Kaitlyn! I will also send this in a letter format for Kaitlyn to your store directly as well as your corporate office. Please let her know how grateful we are for her.

All auto zone speaks for each other. Good customer services, help with check engine, battery, alternator diagnosis they are very helpful. Prices are reasonable.

Id give zero stars if I could. Online hours say open till 10. Hours on the door say the same. I went to the one in Yorktown and they closed and nine so I drove to the one on Warwick Blvd. It was 9:55 and as I was walking up to the door (employees looked right at me) they locked it and cut lights out. Horrible customer service. This is whats killing businesses. No one takes pride in what they are doing. Customer service is a thing of the past. Whoever this district manager is should take a look at his managment team and employees. They are a reflection of you.

Great service. Very helpful and had everything we needed.

The employee was Super helpful and knowledgeable, found what I needed and told me stay out of trouble lol.👍❤

Clean with good customer service. Not a lot of people inside . plastic up at the registers so that you divided between them . Employee asking customers if they need any help like most businesses stop doing, but they haven t and thats a good thing . Overall my experience was good

These guys were so awesome helping me out. God bless

Their representative, Jacob, was of TREMENDOUS assistance!!! He was polite, courteous, intelligent, knowledgeable and extraordinary!!!

I love AutoZone for my parts and service very polite people I love the layout a variety of tools and equipment for my car

Guys helped greatly! Only 2 working and they helped even with being swamped.

Great services but not great management by the store manger

Too slow at times. Do not tell customers the correct info about rewards.

The Toyota Tundra takes 2 different wiper blades. I did not want most expensive, but they were out of stock on either one side or the other in all brands until we got to the most expensive. A little frustrating for my husband!

This place was great because of Mr Don W. He was very helpful kind knowledgeable and a gentleman. He put my wipers on in about 2minutes

At first, they gave me the wrong parts.Check and look at the parts before you buy it

Love the folks at autozone

Great and helpful staff

We to get a code read on my car and because of the current virus situation I was explained that they could not test my car but I could be given instructions how to do it myself. The gentleman asked questions about my car then explained step by step how to do it myself. Mission accomplished thank you Autozone. Alice

The manger was so helpful. Great service. Thank you Auto Zone

Very helpful staff directing me to items to fix up paint on my new used car. Made the DIY experience much easier with a better outcome than I expected.

Great customer service !!

Great staff and management. 👍

Thanks Michelle for finding what I needed for my van

Service was mediocre and the employees werent wearing their masks over their faces.

Needed key battery replaced and was told I needed to get inside the key to get part number. I know Advance will replace the key battery for you but cant expect to get good service at that particular Autozone. I always get bad service there and laziness.

The cashier was very slow. Almost had me pay more for a part the was wrong and over priced

Excellent customer service! I was having trouble getting a light bulb out of the socket. Thanks to the man at the counter we were able to get the light bulb out and new led lights back in! Great auto store!

They were polite and assisted me as best as they could with covid-19 regulations. I mainly needed a code read for my vehicle maintenance.

Great place and great price for any car parts and accessories

Life-savers. After a long day of work and having to jump-start my car twice, I went to them within a few minutes of closing and they helped find AND install a new car battery. They were very approachable, extremely helpful, and I never felt like an inconvenience. Superior customer service. Would rate more stars if I could.

This store has the worst customer service skills I have ever seen. And for me to be an ex employee, my visit to this store was horrible. The grey shirts here need to go back to the basic training. Especially the male African American manager coming from another African American male u need to find another job your to scared. I worked at store 2024 Norfolk,VA send him there and see if he can handle it. Hes going to quit.

Questions and Answers on your car, they got the know hows to knowledge you up without you feeling lost.

Always has what i need. If not. Theyll find it. Also they compare prices. If they cant beat them. They ll match

The manager Chris is no help at all. He told me to bring back a hose so he can match it up but when I got back he wouldn’t even help the other attendants asking him for help.

I needed a new battery. Went inside, purchased one then had to stand around waiting 25 minutes for assistance to put the new battery in my truck. Vincent told me he could not install it, (he said he was afraid of breaking a bracket) which HIGHLY irritated me! Thats part of his JOB.. After all, I was at a car part store! My truck would not start after waiting all that time. I asked Vincent if he could at least jump my truck. He said yes. He got in his own personal truck to jump mine, ( I had to wait AGAIN while he installed wipers on a car in the parking lot AND it was hot as HECK outside). I thought it was very odd he used his personal vehicle as I know they have jump boxes. Needless to say, after my truck started I left there, picked up my daughter then drove to the Auto Zone up past Oyster Point. My daughter went inside, while I stayed in my truck with it running. She explained what had just occurred at the Warwick /Denbigh Auto Zone. The young man at that store had absolutely NO problem coming right out and putting the new battery in my truck. He said there were no worries with the bracket, nothing was wrong with it, it was just fine. He said Vincent was just being Lazy! The young man told me I needed to call Corporate. I will NEVER go back to the Auto Zone in the Warwick /Denbigh Shopping Center again!

Found what I needed.

Very knowledgeable staff. Come here often if my check engine light is on. They are always ready to help. Great place to go.

I went in for assistance with my car, I was unsure of the cable length I needed that goes to the O2 sensor. Don was excellent and extremely helpful. Since I didnt drive the car that needed the sensor, Don told me to bring the car in so he could help me figure out the correct length. When I come back 15 minutes later with the car Don is assisting another customer and Im lucky to be assisted by the store manager Jake. When I tell him my problem about not knowing the cable length, hes rude, curt and unhelpful. He tells me he wont know the cable length either. When I tell him another employee advised me to bring my vehicle in so we could figure out, he questioned why they said it. He reluctantly went to my car after I confirmed his name and told him he could learn from other store employees about customer service. Eventually his demeanor changed, however its unacceptable for someone who is managing a store to lack basic customer skills. Im sure store managers are rated on how well their store performs. If my first encounter had been Jake, I would never come back.

Great Customer service

Good service. The staff could have a little more experience in what they do, but you shouldnt walk in the expecting something Whi knows it all. I shop here more than other places. Not bad at all.

Been to this location twice in the past month or so and the same guy that helped me both times is incredibly bad with customers. Unfortunately I forgot to look at his nametag. The first time I came, I ended up not making a purchase because his attitude was so bad. I only came back a second time because they had the best price and its close to my house.

Thomas replaced my car battery. He was extremely courteous and knowledgeable, and provided great customer service! All despite the fact that it was 30°F outside. Hes a good man.

I want to share my experience at this store which was less than desirable. I was there to exchange a battery...which they did exchange, but the experience was unpleasant. Mr. Don is a very rude person that shouldnt be doing customer service. His voice and overall attitude is bitter like you are annoying him. Mr. Vicent helps us at the end but the overall atmosphere isnt the one I have experienced at other stores. I will not coming back to here for sure.

Busy on a Sunday afternoon. Customers working on cars in the large parking lot. I knew what car battery I needed so was able to get in and out quickly.

Great customer service always

Came here on my lunch to get stuff to change my oil. Guy at the counter was super nice, knew what he was talking about, and helped me however he could. Thats why they keep me coming back!

Excellent customer service! Caught the man in the parking lot (but didnt catch his name unfortunately!) And he helped us right away change out a headlight

Technician couldnt change wiper blades, luckily my mechanic came with me and changed them...Thanks Mechanic

Always got the parts I need.

Great help. Helped me find what I needed. Great staff well at least the people that helped me at least.

Good staff. Get battery tested n have get new one. Wow battery when up......

Always friendly and helpful. Knowledgeable staff on hand to answer your questions.

They are ok. I guess its just if you get the right person at the right time.. Prices are not bad

Good

Honest! Loyal! Live the staff! Respectful & friendly! Veey very helpful!!

Just wanted a simple small zip up tool bag. None in stock. How can you be an auto parts store and not carry a tool bag?

Great people that works they..

They were able to help me figure out what I needed and helped with installing it...

Excellent customer service and parts. Great easy returns process.

Reliable

Worst auto zone Ive ever been to. Seems nobody has any specialty knowledge. Havent been in about two years, hopefully theyve improved their staff.

The Manager, Josue was a huge help! The store was packed and he only had one employee with him; however, they both still gave each customer their full attention.

I needed something for safe driving.

Had what we needed. A thermostat and hoses. Did take awhile to gather the material.

This guys are very helpful they help me a lot

I happen to be shopping in that shopping center and just recently bought a new car...needed window visors (not sure of proper terminology) to keep rain out of the windows when driving, I walked in and there was a guy outside smoking..(not a problem Im a smoker), and 1 guy at the counter servicing a customer. took a few minutes so I waited patiently. the part that disturbed me was..the guy came in from smoking, went to a counter and immediately was on the phones...knowing I had been standing waiting patiently. The line I was in, the customer finally finished and that guy got a call..so I was waiting...then 2 Spanish guys came in behind me waiting and both counters both guys were on calls...then a third guy appears at another register and calls the 2 Spanish guys over to him and then I was pissed...I was stll in line and then said oh hell now, its obvious they dont need my business. rule of thumb is for customer service you take the person standing there and put the person on the phone on hold and explain you are helping a customer in line. I walked out. Anyone with common sense should have been aware of this. Never went into autozone before and hopefully this is not the norm..

Fair priced parts and fair customers service

Never had any problem with customer service.

Always great customer service and shelves stocked!

Realy good and helpfull guys.

They have good prices

Great staff at this location. Usually busy.

Got an ice scraper for the windshield. Hoping Ill have no need for it this year.

Friendly and fast customer service and very knowledgeable

Great auto parts

Employees here treat customers like they are a bother just for coming in. No customer service

Man lied because he was too lazy to check my car.

Friendly and know what they r doing

A1 Very nice people

Literally no employees could answer a simple question. Every single one including the manager said I dont know anything about cars if you need any information dont come to this location you wont find any help

They price matched the part I needed and save me time and money.

Good attention and good parts

Customer service was exceptional!

Fair priced auto parts

Quick fast costumer service

Great Auto parts store!

Great attention and good price

Staff was very helpful.

VERY PROFESSIONAL STAFF VERY HELPFUL

Good people, good place

Bought a battery here.

Great customer service

Staff was very helpful

Good servis

Always get the help I need from these guys

Nice place

Quick friendly service

Always helpful

Love autozone