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Verizon Authorized Retailer - TCC
6774 NY-31, Newark, NY 14513, United States
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Verizon Authorized Retailer - TCC

Comments
El
Review №1

Everyone at this store has always been amazingly helpful! They take the time required to meet the customers needs without feeling rushed! A very friendly and knowledgeable crew!

Ka
Review №2

I visited Verizon in newark and worked with Matt Morningstar, and he was incredible in helping me figure out my huge complicating issue, and even stayed late two nights in a row to assist my needs, I really appreciated his help and will be visiting again!

Li
Review №3

Excellent service, very personable. I was in yesterday for a new phone and Lindsey was very informative and pleasant! She explained everything very thoroughly while keeping a positive and fun attitude. Thank you Lindsey!

cl
Review №4

I cant say enough about the excellent customer service that we received at the store in Newark. Lindsay was friendly, efficient and knowledgeable. Weve been with Verizon for years and this was my best instore experience ever.

AM
Review №5

I went into the store and was not greeted at all, there was 2 younger guys were there and after I was totally ignored for 10 minutes, I left. It makes me sorry I have Verizon services since they are so rude. Polite customer service would be to say Ill be right with you not totally ignore a customer

Ma
Review №6

Ryan was incredibly helpful with my phone thank you!

Li
Review №7

Eric was a very pleasant young man. He took very good care of all my needs. Thank you

BR
Review №8

Eric and Josh are awesome and very knowledgeable. I had a great time with them.I told them I would be back.

Ro
Review №9

Awesome experience with Matt! Knowledgeable, helpful, and friendly. Wouldnt go anywhere else or deal with anyone else. Thanks Matt!

No
Review №10

Josh Cilbrith was amazing, highly recommended he gets a raise

Ho
Review №11

Went in to switcg a phone from contract to prepaid was easy and painless thanks Morningstar :)

Ja
Review №12

Had what I needed, and helpful ad

tr
Review №13

Long wait but great customer service 👏

Co
Review №14

Joshua was absolutely amazing, he helped me get my phone all set up without trying to sell me something!!!Will always go to the Newark store for any Verizon needs!

Ar
Review №15

Joshua was awesome and helped me get everything squared away with my account!

Ra
Review №16

Not very helpful in changing my phone number. Did not want to be bothered.

Ch
Review №17

Matt was very polite and did his job very well!!!!

Do
Review №18

Best experience I’ve ever had at the Newark Verizon store. Josh was absolutely awesome !!!! He made buying my new phone such a pleasure. You’re very lucky to have someone like him representing your store. Will certainly do all my business here from now on.

Ja
Review №19

Cory abd Eric helped me out beyond expectations! Thank you TCC newark for your friendly service.

ru
Review №20

Went in and spoke to Matt Morningstar, the store was very well kept and organized. Had a great experience and the workers are lovely! Definitely going back

Am
Review №21

Matt is awesome!! Went in to the newark verizon with my daughter and her iPhone. The phone never finished porting from one carrier to Verizon. Matt made sure everything was up and working correctly. Very friendly and professional! Made our day. Thanks Matt!

FL
Review №22

Corey, Matt and Josh are great!

Ni
Review №23

Josh was great and super helpful, Patience is a virtue

Le
Review №24

Great experience with Kien...super friendly, helpful, knowledgeable...and did not make me feel cell phone illiterate haha!! Thank you so much!!!

Li
Review №25

Josh is awesome!! He fixed my phone in no time!!! He needs a raise!!

D2
Review №26

Definitely have great customer service, help me through all the struggles that customer service gave.

Ed
Review №27

Had a great experience with Matt! Hewas very informative, helpful and explained everything thoroughly! Highly recommend working with him!!

Ry
Review №28

Corey was amazing helped me pick out the perfect phone for my needs.

De
Review №29

Josh was awesome, he spend a ton of time helping set up my new phone that I didnt even purchase from the Newark store!

Ch
Review №30

Seth Jackson was such a great help in getting me a replacement phone, I enjoyed the experience. Thank you Seth

Ap
Review №31

First time going here and it was a great experience! We worked with Matt who was Wonderful and made the process very easy! We will definitely be back

Er
Review №32

Me and my wife were very pleased with the staff when we switched from Sprint to Verizon. The knowledge and salesmanship of Corey, Donovan, Alex and Seth were excellent. All our questions have been answered professionally.We highly recommend this Verizon Authorized Retailer.

Ma
Review №33

Great people!

sm
Review №34

Joshua is probably the best Verizon representative Ive ever worked with!!Will continue to go to the Newark store from here on out!

Ni
Review №35

Seth was amazingly patient in taking care of us. Highly recommended if you need someone to walk you through getting a new phone set up.

Kr
Review №36

I usually get help with my business account from the Newark store, but over the last week and a half, I have been extremely pleased with the help and service provided by both Seth and Corey on a very sensitive and heartfelt personal matter. There was a legal issue with an account and both Seth and Corey spend multiple hours over the course of a week and a half helping my mother and I sort through the issue, support us with the Verizon customer support, and were extremely patient, caring and understanding with the whole situation. With their help, we were able to get the issue most of the way resolved in a matter that will fit our needs until the back end work from Verizon corporate can be completed. We are extremely thankful for their help!

de
Review №37

Great service and friendly staff

Ki
Review №38

Helped me get set up with my new phone quickly and efficiently!

Ga
Review №39

Kien was very helpful and courtesy,I would highly recommend him.

Ma
Review №40

Helpful and knowlegable as usual!

As
Review №41

Worked with Josh and Evan the other day while getting my mothers phone set up. Probably the best Verizon expierence I have had till this date. Will definatly be going back in the future for any of my needs!!

ba
Review №42

Seth helped me out, made clear to me that the REMEDY was simple. Guided me to add to my phone update care! Now I know WHAT to do!He let me give him a gratitude hug!!Barb

Ly
Review №43

This place is Amazing!! With the help of Seth and Corey, they took our struggling phone problems and made them a simplified solution. I am grateful for them and for this store! Thank you Thank you!

Ja
Review №44

Matt and Corey were a great help! All info was transferred successfully. Job well done.

Ju
Review №45

Started service with Verizon at this store. Worked with Kevin and he was great. Went way quicker than expected and he showed me everything I needed to know about my new phone. Highly recommend!

Ka
Review №46

Worked with Matt at TCC (Verizon) to get my phone fixed. He was the best to work with and did not give up until the problem was fixed!

Sl
Review №47

I had an excellent experience! I needed to switch three lines from Sprint and Calbe is exceptionally knowledgeable. He knew the products and services very well! I highly recommend on coming here!

Ma
Review №48

Seth was a huge help in setting up my new phone. He made it very easy to use!

Li
Review №49

Great service

Ka
Review №50

Fast, friendly service! I will go the extra distance to get great customer service from Kien and his team at the Newark location. Thank you for making getting a replacement phone SO easy!

Li
Review №51

I like Josh, Lindsey and Corey

Ka
Review №52

Thank you so much for being awesome today! My daughter broke my screen on accident and they were ready to spend an eternity helping me pick out a new phone and set it up completely! Thank you Seth!

Mi
Review №53

I am so very thankful for Sarahs help today. She was so knowledgeable, patient with all my questions, and kind.Her skills with phone details and information made everything with my new phone so much easier to get used to. Its help like this that encourages me to stay with Verizon.

Be
Review №54

Yes they are friendly,but make sure you know exact billing cost up front. Was told my bill would be under$55, got a bill for$68, big difference.I said didnt want to pay over $50,figured a few bucks wouldnt matter. Feel was mislead or lied to.

Mi
Review №55

I went to Verizon last night and got 2 new phones and seth Jackson helped me and my wife last night.he went the extra mile to help us upgrade and stayed late to make sure that we were all set with our new phones which I greatly appreciate.seth was very very helpful and polite and answered all of our questions exceptionally well I am extremely pleased with my experience last night and will be back there do more business.

Ch
Review №56

Seth was awesome, put up with Mother and I. As we switched over cell providers. And dumbed down the monthly payment so even my mother could understand it. Will definitely work with Seth again.

Ch
Review №57

The staff is friendly and says hello to everyone that comes into the store. I normally go a Verizon owned store and not a authorized retail store but my family wanted to go someplace near by and not travel a extra 20 minutes to an actual Verizon store. My mom upgraded her phone and I bought her some accessories for her phone and told them I get a discount from my employer threw a Verizon discount plan. They said no problem and gave me what I believed was my full discount at the time. When I got home reviewed my bill and figured out I had not gotten my correct discount. I went back to the store and said I didnt my full discount for my purchased accessories they said they had given me a discount and I said discount not my full 25%. They then proceed to tell they could not give me a full discount due to the fact they are not corporate store and if I wanted to have received my discounted rate that I would have to go there. I am very disappointed that i was not made fully aware at the time is purchase. I had also switch my dad over from Sprint and had gotten him some accessories for his phone as well the previous week. Im sure I didnt my full discounted rate then either but I wouldnt know since they never gave me a receipt. I will not be supporting this local store any longer. If anyone gets any special discount from a employer I recommend going to a actual Verizon store or buy on line to get your proper discounts.

Pa
Review №58

Corey is the man!!!! Every one should go to see him!!!

Ri
Review №59

Came into have a phone switched over. Kien spent some time with me and made the switch without any issues. He was very very helpful and respectful, knowledgeable. I would come back to work with him again. Thank you Kien

Ol
Review №60

Seth was amazing when my husband and I went there last week to get new phones! my husband and i will never go to another verizon again! seth stayed passed hours to make sure we were taken care of and was extremely nice to us! we appreciated it more than he knows! he was amazing!!

Be
Review №61

The salesperson, Kien, provided excellent service. Very knowledgeable and customer focussed.

Re
Review №62

Worst place ever, and even after i said i wouldnt come back the first time because they messed up my transaction i came back to give them one more chance and they messed it up again. Wont make that mistake again.

Rh
Review №63

Was a decent place. Guy that helped me was very nice. Verizon on a whole I dont love so much. They charge you outrages prices for phones and monthly bills.

Sh
Review №64

Kein was a wonderful help and even stayed past hours to help me set up! Thank you

Ro
Review №65

Extremely knowledgeable staff its the only Verizon store I go to

Jo
Review №66

Very great service fast and friendly Caleb helped me out with everything fantastic job

Jo
Review №67

We were looking for help setting up new phones we bought online unfortunately it could not be done but Matt helped us git us credit set up on phones and a couple tables very professional and cordial will send friends and family his way

Bo
Review №68

Josh and Corey helped get a virus off my phone!

He
Review №69

Very impressed with Kien, really helped me this morning.

He
Review №70

Came to the Newark Verizon store with a issue about my phone and payment and Matt helped me out and figured out what the problem was. He was excellent.

Te
Review №71

Very helpful, addressed all of my concerns,kein was exceptional

It
Review №72

Very amazing service and caleb helped us and was extremely nice

Pa
Review №73

Pretty cool peeps...Seth is the last one I dealt with and hes very chill and listens to us :)

La
Review №74

Service is great Seth is verry thural and is very well in knowledge of the business I’m well satisfied with his performance

Ch
Review №75

Awesome staff. Very knowledgeable, fast friendly service. Thank you!

k
Review №76

I was having major issues with my Galaxy Note 9, and as soon as I walked in the door, Caleb helped me IMMEDIATELY, and also came out and synced my phone for my vehicle! Such incredible customer service!!!!

Ma
Review №77

Caleb has done a great job today. I appreciated his knowledge to lead me to a phone package that works for me.

Ma
Review №78

They are all about selling not about helping with what you have.. I do not like this Verizon. Waterloo is better

De
Review №79

Helped me get my Data fixed!

Ki
Review №80

Great and helpful, would recommend. Warned me about getting an iPhone right before the newer model came out, was great to get the best!

Mr
Review №81

Everyone was pleasant and NICE, very helpful but then again not. I bought the Note7 from this seller and was told I have to wait 3-5days for a text message send my old phone back for the by back program. Then another 12wks to see the money credited on my account.Long story short my husband walked it to a Verizon store last night and they paid him $300 for his phone (he used it as a down payment on his new Note7) right then and there. NO PROBLEMS, NO HASSLE!Had I been told that could happen I would have done that and not have the hassle I am going through. But instead I am now returning my phone and going to always stick with a really Verizon store when i will get another new Note7.Very disappointed!

Ja
Review №82

Excellent service and attitude by Seth Would definitely recommend!

Su
Review №83

Needed a new tablet, Kien really helped me out!! Friendly and knowledgeable service.

Tr
Review №84

Extremely friendly and great service. Definitely recommend taking your devices here if you ever need help.

Ro
Review №85

Very good service the people here are great

Je
Review №86

They treat you decent and are knowledgable

Fa
Review №87

Kien was very helpful and friendly

Fr
Review №88

Please accept my deep appreciation to the following staff personnel for the exceptional briefing I received that convinced me to purchase my S8+ phone: Ryan Bice, Paul Shelanskey, Brandon Burgess, Brittney Puckett and Nick Fera .The phone is an AWESOME device. Thank you,Lt.Col. Fred J PirelliUS Army Corps of Engineers

ka
Review №89

Kien was great, explained everything.

Al
Review №90

Very good service kien

To
Review №91

Seth is amazing! Thank you!!

Ma
Review №92

Seth was incredibly helpful.

an
Review №93

The worst ever so needed the charger cord not the whole thing guy says yea we have that but when it came Time to cash out this idiot says he cant sell it cause its somehow not in the inventory si he ask a guy he has no clue then calls someone he doesnt have a clue si instead of paying 20 I had to pay 37 for the whole thing worst service ever not only should I get a refund but a free charger too for having to deal with the circus they call employees

Br
Review №94

Awesome staff fast service and very knowledgeable

Jo
Review №95

Great service, employees are friendly and try to help you

Ma
Review №96

Great service!

Ni
Review №97

Horrible store. Completely worthless unless youre purchasing a new phone

Cu
Review №98

Ryan was great to deal with.

de
Review №99

Very friendly service

Br
Review №100

Very helpful....

Information
13 Photos
100 Comments
4.5 Rating
  • Address:6774 NY-31, Newark, NY 14513, United States
  • Site:https://locations.tccrocks.com/ny/newark/6774-state-route-31e.html?y_source=1_MzIzMjM2MS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 315-331-2612
Categories
  • Electronics store
  • Cell phone store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:10AM–5PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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