This Michaels was full of great and wonderful craft items. I had trouble finding an item and there were employees right near by to ask where I would find it. They told me the aisle number right away. The store was clean and I went home with everything I needed.

So many people! I asked for an SD card and was told to put name on a board and they would get to me. I WASNT BUYING A COMPUTER. A simple SD card. I truly dislike this store and its location now.

How long does it take to pick up an item you bought ahead of time? Apparently ages. Come on- put a better system in place.

When I went to get a new phone the guy in that department was very helpful.Otherwise I’m not sure about the other department and customer service.

So my brother picked up laptop for me yesterday open box excellent since they were out of stock online and laptop i got was a different model, from last year ! but in the right box - tried call the store but now they riderct you to main best buy call center so i had to return it near me in NJ - shame and waste of timeBest part - was certified with certification in the box - great job bestbuy

I was looking for a old school mouse in the electronic section when I came across an associate named Paul who immediately professionally helped me find/turned out to be the last corded mouse on the shelf. Im not computer literate at all but I showed Paul the HP computer I had and he eagerly showed me how to attach my new mouse and when I got home it was easy peasy just like he said. If you go to this store look for Paul he is very helpful and will assist you with all your computer needs. Best buy needs to acknowledge this young man. Thanks again Paul for your help it was greatly appreciated sir.

When I went a few weeks ago to buy a console I ran into a very nice employee that was training someone and though he was busy training he was willing to help me and teach his trainee at the same time. I didn’t catch his name but he was great and made the checkout extremely quick.Overall, the store is very nice and I’ve never had an issue finding anything. Always seems pretty well maintained and employees are always helpful whenever I go.

Trevor was an awesome help explaining network meshing and helping me pick out components that would fit my needs

It was hard to get customer service at first, there was only one salesperson in the area where I needed help. But once I did get service he was Great!!! His name was Rocky and he was very knowledgeable about what I needed!!! I came away with a nice product that was on sale and he reminded me several times if I didnt like it I could return it within 15 days. I was very satisfied!!!

Online order pick up way toooo slow . Had to wait more than 30 mins on the line. And only one person to checkout as well to get the pick up orders.. Plan any alternative to speed up the process and save customer time

Had our product, price was right and fulfilled our needs.

I camped overnight for a graphics card only to be disappointed with how poorly it was managed. The night consisted of people burning trash on the sidewalk and others throwing up on the property. I was lucky to get a card in the morning but only after scalpers had their due, obviously breaking the 1 per customer policy. There was no list to order who was there first nor any removal of empty seats the day prior.Best Buy really needs to fix their purchase process for these drops. Requiring an Id and a unique card for each purchase or something of the sort to assure it is really one per person.If you are serious about getting a 30 series card, I would advise against this location if you have other options. If you dont have many options then best of luck!

Home for all tech stuff from mobile phone to living rooms and the kitchen leaving nothing out to keep your business running. Staff support great.

One Best Buy is pretty much like another. They have electronics, cameras, movies, appliances...It was a little tough to find an employee to help me on the day I was there.

Went to buy an IPAD, guy just wanted to talk with his friend.

Best Buy has very good prices. What is especially noteworthy that sets it apart from & above its competitors is the knowledge and helpfulness of its staff.

My favorite electronics store. I will not go anyplace else.

Gotta love a store that starts Black Friday prices in October. Let the early shopping begin.

Need more baskets to carry the products. The welcoming person need to know more about the store and location of products.

Excellent place for all your electronics phones laptops TVs radios youll find something here that your love I highly recommend

Thank you so much Olivia and Nieem for turning my disastrous day at a Sprint/Tmobile store into a great day. Olivia acknowledged me as soon as I came in and was very pleasant and helpful. Nieem was truly knowledgeable and knew what he was doing when helping me with my new phone today. Thank you guys so much. I will no longer be visiting a sprint/Tmobile store, coming straight to you guys!!

Your typical best buy. Ive gotten plenty from here- laptop, got a new entertainment system installed in my car, phone cases, etc- never had any problems. Good place to stop for technology needs!

Great customer service nice people love the car technicians here can’t wait to go back

Trade in sales... $400.- off from best buy, $1000 trade in from AT&T - Total discount $1400.- for Samsung Galaxy Z Fold3 😀 👌 💰🤑 Best Deal Ever🙏💰🤑👍

Super busy, but the staff made helping my son and I look easy. Got the perfect computer. Super knowledgeable. So thankful we went to Best Buy, rather than elsewhere

Angelina was great. She explained all payment options for me and I got a great 50 inch tv. Will definitely come back for my future electronic needs

I like to look around once in a while, however the best buy high pressure sales people want to help you. I appreciate their availability but after being approached by one. I asked about SSDs and I was taken to an area that had mechanical hard drives. Not the help I was looking for.

I’ve gotten so many things from them, and everything has been great. All their employees have been fantastic. Great place to shop.

I got great service from the car install bay. They installed the dash cam.

Friendly and polite staffs. They can offer useful information.

Great, one day tech store for the office and home for every pocket

CAME TO PICK UP A SMART-PHONECame in for a phone today and got an EXTREMELY hard time about a compatibility check with my Carrier(ACN Flash Green).I would have to buy the phone and if it was NOT compatible, pay a RESTOCKING FEE for my inconvenience.I have no problem purchasing the phone to try the test. I refuse to pay a FEE just because they refuse to do the due diligence on one of their products. Which I may add is as simple as inputting the IMEI digits printed on the unopened BOX and letting the system run its course.

Nice and clean. Friendly and knowledgeable staff

This is an aldi now and I love the staff there.

A little busy that day but the service was good.We got a new watch and they were very helpful.

Great product selection but sales people are very lacking in knowledge of their own policies and Warrenties

Best place for all your in store electronics needs. Wide variety and helpful staff

I got my very first laptop here and it works phenomenal! All of the staff were super nice and I appreciated it very much!

I wish I can give a score of -100. I just had the worst shopping experience in my life. I ordered a camera, it said I could pick it up at the store on Sep 4. When it was noon, I did not receive the email saying it is ready, so I called the customer service a couple of times, Agent-A told me that there is a hope it will be there at the end of day. So I drove all the way to the store and hoped that the package is there, but nope, the store told me usually they receive the package in the morning (even I called the store phone no, it auto connected to national phone service and Agent-A did not allow me to connect to the store directly). So this Agent-A lied to me and wasted my time driving back and forth to the shop. I am gonna be out of town on Sep 5, and I need the camera for my trip. So I called the customer service again to see if they can ship to the destination of my trip. Agent-B tried but he said he doesnt have the permission to do that and transferred my phone to another agent. But Agent-C saw that it was about time to leave work (almost 9 pm) and just pretended she couldnt hear me and hung up the phone. So I wasted 90 mins on the last phone call and did not get anything. I dont think I would shop at Best Buy anymore in my whole life. There are a lot of places to go, Amazon, NewEgg, Walmart, eBay, ... Why Best Buy? It should change the name to Worst Buy.

Big store, wish I had more time to spend here.

The employees do not want to work at all. They are not helpful at all. Aweful customer service. Go Amazon, go online shopping they have better customer service.

During a event for Nvidias 30 series graphics cards, they stated a few rules, one of which being that you couldnt line up until 4 am the day of the event, upon arriving there were numerous groups of people who had camped out over night, some as early as noon the day before. They didnt attempt to enforce the rule they set

Went to pickup 2 TVs, very quick to bring them out and load them into my van, kudos Best Buy at Christiana Mall DE

Wait 40 mins at the cashier, nobody show up, one guy pass by and when he sees us he sneaked away... don’t waste your time here they don’t need customers...

They did have the printer. No just a sample. Like the other Best Buy

Purchased my new camera there. Great advice. I am so happy with my purchase.

We were shopping for a tv. One very helpful, well-informed guy in that department named Trevor was a plus. (Give him a raise, management!)However, like in every BestBuy weve been to, shopping there is frustrating.So much hype, with a very limited selection of content to view, and its content thats not of the video format most people normally watch.And, the prices & info on which tv youre looking at are hard to match to the correct product. The actual sticker is almost impossible to read, with tiny faint print, and is often placed too high or too low to even see.Especially on a big-ticket item like a tv, that is insulting to the buyer.(Side note) Not BestBuys fault, but the tv industry is focused on building a product designed to the needs of a very small percentage of the customers--serious gamers and people watching super HD action or SF flicks, I guess.Oh, and people who, for some reason, are *extremely* concerned that the display panel be *extremely* thin. Honestly, after you install it, how many times does the average tv buyer stand on the side of their tv and admire its emaciated form?The skinny panel, by the way, doesnt have room for decent internal speakers, so you have the added expense and placement hassles of a seperate sound bar.Nothing against those customers, but theyre in the minority, yet the rest of us are stuck paying for features we dont want or need on a new tv.

Bestbuy is a company to discrimination of people, and they create some rules for Asian and other not native speakers for limit their pick up items. I only have 4 items in the order, and they do not let me pick up, and need to write down my name down on a paper. They yelled at customers. They said they mark down every single customer’s name on paper every day. We should go Amazon, don’t go to Best Buy any more. I will file a law suit with this company!

Associates were very helpful. I ordered online and picked up in store. They had my order all ready on a cart for me to take out. Awesome love them.

Love electronics so Best Buy is always a cool place to visit. They even have a vinyl section which I love. I was able to locate the adapter I was looking for with no issues and it wasnt overpriced so that was great. There was a staff member who was overly enthusiastic to assist me tho and that was annoying. sometimes Im not sure what is worse being ignored when you need assistance or having someone follow you like a pup while you browse, offering unwanted assistance and opinions. It would be great if when I say Im fine and just browsing, the employee would go find someone who actually needs and wants their help.

Very courteous and helpful staff. Excellent website. Prices are as good as anywhere. Great store.

Super easy time to shop! Staff was friendly today as well. I wish the store did offer more items and a better layout. Online shopping cart and availability compared to instore is wrong. Double check by calling before you drive there. I drove from San Jose just now for a special HD cable they didnt have. :(

Save your time and visit other BestBuy stores instead. The manager and staff here are very rude. They won’t answer any of your question and work super slowly, ignoring the long line waiting for checkout. The staff even give you different trade in price than online. You have to show the manager the online price quote to get your money back. Not professional at all. Won’t recommend visiting this store.Photo:Managers please wake up! You got people waiting and no one at the counter! NOT A SINGLE STAFF!!!

Needed to buy a new freezer. Short staffed. Took 20+ minutes to get assistance, but when help arrived the gentleman was very helpful and personable.

Loving this place so much. Special the deal of the day.

As always from Best Buy, very quick service even after they just opened. I went in to do a return/exchange for a tv I bought online that got damaged during delivery. They quickly took care of me, exchanged my tv for the same one they had in stock and helped me load up my car and sent me on my way. Im very happy with my brand new tv and with their flexibility.

Service at this location is not the best. My laptop was unfortunately out of warranty in December, and my screen was messed up in January.No big deal, so my fiancé took it to Best Buy.One month goes by and we didn’t hear anything. So he heads over to the store and come to find out, they didn’t have his contact information correct in their system. The laptop has NOT been worked on at this time, so he gave them his correct contact information in hopes that we will get our laptop back soon.Month two goes by, still nothing, so he contacts the location and they tell him that it was still being worked on… OK?Here we are, Month three now, and my laptop screen is still NOT fixed. We got a notification through text, email, and postage saying that my laptop is ready for pick up… What is going on?!We are STILL WAITING for a simple fix. Something that they told us would take up to two weeks because of the “Holidays”...I will never be coming to this Best Buy again. For anything.

Perfect place to shopping nice and easy. Chipper and perfect product and also helpful and friendly employees! Great service!

Worst customer service. Can’t even begin to describe the mismanagement and general unfriendly vibe you get.

Great store.... I needed some wireless earbuds with good sound and good Base. The young guy that worked there was very helpful. Suggested a Great pair for a reasonable Price. 👍👍

Great shopping experience. Very helpful staff/employees on hand to help with any questions or issues you may have. Wonderful to try on the new gadgets out (fitness trackers) to see and feel the fit. Nice to compare products with others available that may get the job done as well. Makes buying experience a plus. Easy online ordering and pick up if going in or using curb side pick up both have been smooth transactions. Great location to shop at.

They usually have everything you could want for your electronic and entertainment needs, except for physical music CDs. That fact still bums me out. Especially, when music is such a big part of entertainment but I digress. They even have a toy section for kids and kids at heart. Theres always a bad apple in the bunch but overall the Customer Service is good. Most of the associates are very knowledgeable and ready to answer any of your questions. I thoroughly enjoy myself anytime I go.

Its ok. Its fine...in and out.

The salesperson was very friendly and knowledgeable. Unfortunately, their prices were much higher, so I ordered directly from the Dell website instead.

I had the best experience at Best Buy at Christiana Mall. Sha was extremely helpful.

Bought TV. Cheap good quality. On sale. Salesman very helpful

Everytime I have went there, I was helped quickly and provided the answers I needed pertaining to the product I was inquiring. Would give 5 stars but the stuff that is at a better price they dont put out on to the floor. You have to order it online. For instance I wanted a TV wall.mount for a 65 price in store ranged from $179-$269. Online available for pick up $37.99.

Best place to buy house hold appliances, electronics, and stuff like that with big deal of prices. The staff are friendly and help you out on the needs and provide suggestions which makes the shopping experience really good.

Didnt have what we were looking for..Nothing on sale in fact every item seemed to be over priced

Best buy is the best!!!There professionalism and knowledge about electronics is off the chain.

Helpful staff worked to find exactly what I needed. Specifically Stacy. I am going back

Its best buy, if they have what your looking for its a great place to get it.

Very helpful and friendly staff. Prices and return policy very good.

I called for some tech questions.. was on hold for 20 minutes, then it started to connect to a person and they clicked the hold button again… like after 30 minutes someone should answer a phone doesn’t matter how busy the store is..

My husband and I stopped into Best Buy to look at TVS and get some info about them. They had one salesperson there waiting a couple. We were completely ignored and he proceeded to talk about every tv on the floor. We stuck around for close to an hour and decided to leave. We wont be buying a TV at Best Buy!!!

They had exactly what I was looking for and the price was the same as Amazon. Staff was helpful and very friendly.

Everything is out if stock, back ordered or just cant get. The guy in appliances was alright but theyre on commission so if you dont want the 4k refrig good luck

Got Nintendo switch from this place and it was awesome! Had what we needed. Loved it!

Brought a 24 inch smart tv at a very good price!

We had a Great experience at Best Buy, Customer service was great. The Gentleman who delivered W&D, were very professional, helped with best location... After visiting Best Buy, Our new W&D was delivered without a scratch 2 days later!Unlike Lowes, where we waited 2.5 weeks & finally cancelled our order with them, after they did a no-show, 2x!We decided to go to Best Buy.Thank you, we are very Happy Customers!😎

I had an issue with my computer. I saw the Geek squad rep: William Pierce. He was outstanding!!

Nash was great! We bought our washer and dryer here and through him. As long as he works here I am sure we will be back for any future appliances we may need!

Very clean establishment staff was very knowledgeable

Best buys was disappointing to say the least they would only let a few people in at a time but they were not even following the one person out one person in rule so unfortunately they had a line all the way around to the back of the building I Wanted to get a phone ended up going to Target just around the corner... they did not seem to have a problem with people in line most likely due to the fact that they were more organized so I went in got my phone and left so kudos to Target and boo to Best buys who lost a 300 and some dollar sale oh well.

Helpful staff. Great products and selection. Fair prices.

This time I get a team to effort today deserve I appreciate them and their professionalism and caring even though Ive talked to some people from Best Buys in Pennsylvania east Norton off chemical road they were horrible .

It took quite a bit of time before I was shown to the product I needed. Several sales personnel were approach for help, but they seemed (electronics) to be preoccupied! Tjbj

Okay if it wasn’t for the younger guy who helped me get my iPad Pro 3rd generation I would had given this place a 1 star. The girl would not pay no mind to me ask another customer before me if he needed help then continue to ask the customer before me for the second time if he needed help. The customer reply that I was first in line and not to mentioned the bald guy that guy should not be working at Best Buy terrible customer service. The five stars go to the younger guy who actually tried to help me and got my iPad Pro for me.

Although we had great experiences in the past, Im incredibly disappointed in Best Buy this time. We purchased a wall oven. The oven came with defective top oven light. We were told to have Geek Squad come to replace bulb. The geek squad person came once, and said he had to come back with another person to help him. Given the holiday, he came a few weeks and spent over an hour working on the oven. They are now telling me that we need a new circuit board. For a brand new oven absolutely NOT. They should replace the entire oven. I was on hold with best buy for 30 minutes to talk to a manager, then blind transferred to Geek Squad who sent me over to exchange and replace (my item is no longer eligible based on timeframe). Now on hold forever again. Incredibly disappointed.

Customer service here is awesome! From the gentleman it the front door, to the gentleman at the mobile desk who helped get my order... in order. I wish I had names, sorry I didnt get them! Its been a mad-house at this store due to holiday shoppers purchasing online for in-store and curbside pickup, the lines are ridiculously long. The curbside line, with vehicles around the back of the building. But the employees are courteous and have such a great attitude. Theyre making it work! Thanks for a nice experience during a hectic time.

I needed to get a phone charger and the Verizon store closed at 5:00 so the only place I could think go was Best Buy! And they had what I needed.

Bought Sony television here with full protection plans in Wilmington store. Having issues with display more than 4 times .still they are trying to fix problem temporarily they are don’t replacing tv even if u have full protection plan. Not sure of the quality of product being sold and customer service is worse part it takes 30-45 mins to even get connected to geek squad agent.

Wrong inventory drove all the way for them to tell me they dont have it. Checked it online prior to making a trip. Customer service skills were horrible if we have the product we will sell it, why would we hide it and that wasnt a playful tone

The reason I went to Best Buy was to visually check out Washers and dryers. I have somewhat limited space and the only units they had were apt/trailer sized. Fellow did...ok, but did not even try to Help me out.

Zacharia was fantastic with endless amount of knowledge very helpful. Hes a great asset to your store. Great personal touch. A pleasure to meet. Thank you Best Buys for knowledgeable employee.

The wait for the Geek Squad wasnt too bad, it didnt seem too busy in certain areas but other areas seemed to be very busy!

Really bad customer service when it comes to return something under warranty, they dont want to do anything for you

Its best buy, they have all your electronics needs...

The staff was knowledgeable and helpful! They didnt try to sell me something I didnt need!

The worst. Think Ill try the big box stores for appliances next time. Service used to be okay. Not anymore. If you used them to install your home security service check out the class action you can be part of. It was filed a few months ago due to Best Buy using unlicensed installers.