Just called for a simple tequila. Rep on the phone was beyond rude and aloof! Don’t waste your time here!

Very very very very rude!!!!! Don’t even try to go there!!! Worst experience ever

Highnoon 8 pack for $38? We asked him twice if that’s the real price and he confirmed. Normally they go for anywhere between $17 to $26. So shady! Things here seem way overpriced.

Overpriced, terrible service and underwhelming shopping experience. Youre going to a shop supplied with everyday wines, tagged with premium prices. This is the epitome of the New York City con job.

Friendly service and very accommodating. They didnt hesitate to order my favorite wine for me!

Never filled full order and did not help with refund.

Exquisite Selection & Highly knowledgeable Staff. Best inventory on the Upper East Side.

They have terrible customer service. The man that works there is extremely rude, and yelled at my mother when she asked a simple question.Terrible.

Im glad they are within close walking distance. I good place to go for a quick bottle of wine or liquor. The folks who work at WOW have always been cool to me.

Very competitive rates and the best service I have received in Manhattan. Thanks for helping us selecting wines for my special event.

They never pick up the phone and take my order! I thought this was a business shame on you WOW of WINES

The wine seemed reasonably priced but wow, the man behind the counter was really rude. He was on the phone the entire time I was in the store (which is fine). when I went to checkout, I handed him my license and credit card. He wordlessly dropped my license onto the counter and without telling me the price or anything, stuck my card into the machine. I saw some world of wine cards thinking they were a rewards program or something. I asked about it and his response was an annoyed “I’m very busy right now, next time.” I was the only person in the store. Would rather take my business somewhere else, unless the guy behind the counter was having some serious emergency on the phone.

Terrible costumer service.Orders are not received and lied about.

Terrible customer service on the phone. I was looking for a nice bottle of whiskey but really did not want to continue the transaction. So i went off and check out other places

This place is horrible. I have ordered from them numerous times out of convenience since they’re only 3 blocks away from my house and delivery is free. However, I am now officially done with them. And you guys should be too! They have the WORST communication. Within the past 3 months they have been messing up my orders. One example is they ran out of my wine selection instead of calling me with that update they made me wait 3 hours when I followed up wondering where my order was to then inform me that they didn’t have that in stock and would I want something else of equivalent value instead. Hmm you would think they would be the one to reach out first but nope that’s not their style. My next example is on a Saturday morning I had a birthday luncheon that started at 3 pm. I placed my order around noon. They didn’t have then and still don’t have now (even after I requested it via the phone and via email) their hours of delivery. So, after waiting (and being late to this luncheon) I called since it was now 2:30 pm. They claimed they don’t start deliveries until 2 pm. Hmmm wouldn’t that be something important to inform your customers who are ordering from you so they can plan ahead. Well clearly to them it wasn’t. My next example is I placed an order at 10 pm on a weekday and they close at 12 A.M. 12:15 A.M. hits and they still didn’t deliver my order they claimed I never placed it. I provided them the order number and they suddenly found it and delivered it at 12:30 A.M. why are you now coming to my apartment that late? It’s unacceptable. FINALLY THE MOST RECENT AND CHERRY ON TOP OF WHY THEY LOST ME AS A CUSTOMER is the fact that today Monday December 3rd I placed an order at 9:43 pm. They charged my card and gave me my confirmation of my order via email. It is now 12:28 am and I still haven’t received my wine. I just emailed them and asked for a refund. And informed them that for someone who lives so close and is a regular customer their lack of reliability and communication is what has caused them to lose me as a customer. With so many wine stores that offer a delivery service I’m not going to put up with their poor delivery services and lack of apologies for their constant mistakes. So goodbye world of wines you have now lost another customer.

Excellent collection of wines and spirits, most convenient in the neighborhood. They are open till MIDNIGHT and also deliver till MIDNIGHT and the best part is theres no delivery charge.........

I went in there and he was horrible/ rude. I asked why a bottle of Blue label cost $2,500; and then he said the bottles were misplaced. It’s for Macallan 25. Which means they only charge 30% for a on line bottle. It cost maybe $1,800.

Poor costumer service. Employees are very rude. Ordered two bottles, only delivered one and charge me for both. Never received my second order.

Good selection. Prices are slightly higher than other places but thats not my issue. Horrible customer service. The man over the phone who didnt give his name is extremely rude and i have heard he is known for this kind of behavior never will make any purchase from this store again.

Nearby shops have much better selections and 10-20% lower price points.

Best wine store in the neighborhood. I like their selection and prices plus they offer tastings of their selection.

This place is ridiculously over priced and the staff is incredibly rude. They are never willing to offer help or suggestions and when you ask are rude and rarely helpful. I have never been greeted upon entering. Its unfortunate.

Guy behind the counter is the worst. Bottles are all misplaced and prices don’t correspond to the bottles they’re below, but definitely don’t ask him about it! He won’t like that.

If I could give 0 stars I would. I asked for a recommendation and the cashier was very rude and wouldn’t give me one. Guess I’ll take my money elsewhere.

You pay up to $20 more than if you were to purchase the same product from Astor or Garnet Wine! I would hope they at least had an instant wine chiller but thats just wishful thinking!

Grumpy fellow behind the counter is always grumpy.Hi Grumps, Im going to try to keep making you laugh when Im in here buying sub-par wines at high cost.Thank you!

Terrible attitude and customer service. Will never go back.

Great selections

Good selection of wine