I love this place! Every time I walk in, I feel welcomed by the cafe & retail staff. As a cyclist, I appreciate their expertise when it comes to bikes beyond just attire. I enjoy chatting with the staff here about all things bike related! The group rides are plentiful and welcoming. I recommend this place to everyone!

These guys remind me of the cool guys that work in my SF store. I walked in and they said; “Sir you look tired ( which I was) and asked; “ if I needed help”. I kindly replied “no thank you” and asked for a shot. It’s a good feeling to know there’s a spot while on vacation I can be welcomed in while taking a break from all the walking I’ll be doing in NYC for the week. We even had a fun chat about what John Hughes movies a younger staff member should watch for his first history lesson on 80’s pop culture. Thank you rapha store NYC!!!!

I dislike cheesy one star reviews myself and I wish I could say good things about my experience here but I can’t. Similar to what others have said, the staff’s attitude is arrogant and detached. I’m not sure if it’s a management problem, but I would never have a store where employees literally walk around with no people skills. Even the most basic of courtesies would go a long way. Tip to the staff there: all you gotta say is “hello” and “thanks” and that might reduce those 1-star reviews you’ve been receiving.

The customer service at the shop was absolutely phenomenal! Everyone was really nice and helpful. I was helped by Chris and he was super patient and helpful. I’m not sure about the previous comments but everyone was very attentive, took the time and patience to explain all the gear the store had to offer, and helped me find the jacket, shirt, and shorts I was looking for. I never felt like I was being upsold or ignored. I even left a bag by accident and was contacted by the store. I’m not a bicyclist — but would even consider being a member to rent their road bikes.

As others have previously said, the staff here are snobby and quite unhelpful. Not much customer service even considering I walked in with Rapha gear on me, so I am a returning customer.The most they do is the friendly greeting and stop there. I was very interested in checking out some pieces but nobody bothered to help me out. Also unfortunate to mention but during my whole time browsing at the store there was a south Asian gentleman and myself (Asian) who were trying things on and nobody was helping. However, when some white folks came in, they were attended to immediately.There was another fellow standing around whom I thought was another customer or friend of the staff just hanging out, so I was hesitant to approach. But when they were packing things up near closing, he started fixing things too. So he was really just sitting around and deliberately only helping select customers.Also, during the multiple times I’ve been to the store there has always been this tall fellow that comes off as management. Whenever it’s 30mins to closing, he’s always standing by the door which I feel makes customers unwelcome. It comes off like he just wants to kick everyone out on the dot and close up.This review along with what others have previously mentioned, is really just a reflection of poor management. It sounds like all they do is reply to poor reviews offering free coffee, but no improvement of actual customer service.TLDR: poor management as reflected by the terrible customer service, or lack thereof. Only helpful to select customers.

I love this brand and what they supposedly stand for, but the staff in this store does the exact opposite of making the sport more accesible and cool. They are arrogant and disengaged when talking to you. As if you where some noob not worth the trouble. Left without buying.

Definitely not the least expensive but if style and quality are your thing then there is simply no pier. Iconic. Stylish. Timeless.When I win the lottery I will be buying one of everything in this shop but in the meantime I’m happily maxing out my credit card!

The mothership of all cycling apparel. Great selection of products for any weather, outstanding style, great service. And a great cafe. Definitely worth the visit. Check out the cool new Powerweave Pro Shoe with the Boa lacing system. Très cool!!!

The gear is nice, but the arrogance of the people working in this store is unparalleled. No accurate advice or help, just a look down from above. I guess Im just not cool enough for this brand, so the brand is not cool enough for me. There are better options in the city.

Good place

Picked up a new pair of gloves, solid coffee and good outdoor seating out back.

Another great Rapha clubhouse, no faults here. Shout out to Sam for leading great group rides!!

Extra nice and attentive customer service(J.C.) and I got a little limited edition gem for my bike

I have never written a negative, one-star review about anything in my life, but unfortunately this is going to be my first. I have always shrugged off rude, impolite customer service but these store representatives were extremely unpleasant and arrogant just like the other one-star reviews described below. I know that the company’s mantra is ”putting the customer at the centre of everything we do” but judging by the reviews combined with my experience at the NYC store, their mantra, from time to time, could be more like putting white customer at the centre of everything we do. I even had a friend with me and we were both speechless by the time we left the store.

Very comfortable, great decor, friendly staffs. Wish there were more stock for the products, but theres always online for that. Highly recommended for road/cross enthusiasts.

Super excellent service. I know nothing about cycling, but have a partner who lives and breathes bikes. Raphas team was helpful for all my holiday purchases and figuring out key events for my partner as he moves from Argentina to the US. Thanks guys!

Bike shop and artisan coffee place. Very hipster! One of the few places where you get real espresso though

Nice! What a concept - coffee cafe and cycle lifestyle. Love the bike hooks where the coat rack would be. Great gear albeit a little pricey. Paying for the neighborhood and the unique. Looked worth it. Comfy place to hang, WiFi etc. staff a bit detached. I was giving a bag a thorough exam, but nobody interested in exposing features or selling. Took it as somewhat snobby and maybe a little judgmental cuz of my age (older guy, avid cyclist) - looks can deceive. Will return tho

I love the brand, but the experience in this store makes me rethink this.Most employees were arrogant, judgmental and zero help!

The arrogance of the staff is just unbelievable! 0 help!

Good coffee, didnt get hounded by workers while just browsing and overall chill environment. Just wish there was a little more coffee merch, but it was cool to check it out

Very nice place, great Coffee and nice free sweets offered by the barista. There was a ride meeting when we arrived. Nice chance to see and try items in person as I always order online. If you are visiting NYC it is a must and an exclusive chance to get a T Shirt or kit from this NY Rapha Club. Staff from the cafe area was perfect, shop staff not that good.

Awesome store + Cafe!

Great vibes and amazing coffee. Get the cappuccino to stay. In the summer, theres a backyard with WiFi.

One day, when our startup would be acquired by Google, this is the first place I will visit. Get me a nice bib, shirt, socks...Until then I had a great cafe and chocolate chip.

Excellent service and professional care. Cool place just to chill and watch a race stage. Good coffee and no attitude.

Best cycle lifestyle store in the city join their staff and other like minded riders on long rides several times a week. Great helpful staff!

Love this shop! Nice outside seating in the back, too.

I went today to get some clothing to my boyfriend and we were not able to get in because the guy was so rude and he said that since we are foreign he cannot let us in. That’s a discrimination, we aren’t from NYC and I never will recommend the brand.Is ridiculous in the airport we only fill the form and never ask for the covid test and you don’t get access!!#dontuseraphabrand

The store has a nice ambiance, the workers were pretty friendly.

Great stylish cycling clothing plus great coffee too !

Covid compliance A+, very helpful and insightful employees, I dont understand people complaining about having to wait. We all have to wait to make social distancing work.

It’s a cyclist place to visit..

It was great experience in NYC.They are very friendly and having professional mind!See you soon!

My first time at the Rapha store / cafe. The store is very nice, products the highest quality and the customer service excellent. It was especially nice to hear all about the Rapha’s concept: the community around the brand is something quite unique.Looking forward to visit the store every time I visit NYC! 😊 Too bad we don’t have Rapha in Finland... so far 😉

Love it there everything is so niceFrom the jerseys to the shoes !

Great cycling and coffee shop

Terrible service.. tried to do a size exchange but was told no contrary to what the website states but not by the manager... he couldn’t be bothered to do more than stare me up and down.. he told a store associate to relay the message. extremely disappointed.

Rapha has the finest cycling apparel and accessories anywhere in the city. The “clubhouse” is beautifully designed with a cafe, seating area, bike racks and backyard. The staff is very knowledgeable, helpful and friendly.Rapha also has an amazing cycling club (RCC) with approx. 4+ group rides per week. Plus, Rapha holds viewing parties for all the major cycling events, has presentations by cycling industry companies and lastly, Rapha is great place where the cycling community gathers and meets up!

The store is well laid out and its a great spot to hang out with other riders or to serve as a pit stop along your ride. Lots of cool and diverse bikes to see and chat about. Despite the Rapha stereotypes Ive yet to meet an unpleasant patron. It really is a good place to hang out.The cafe is good, only downside being that it closes at 5pm. My rides during the week are all after work so its hard to get the most out of the free coffee which comes as part of the membership.Id echo the words of the others regarding staff attitude. A bit of arrogance is one thing, but apart from one lady who is wonderful the overriding feeling I get is that they Im wasting their time and that Im not taken seriously. This is despite having spent a fair bit of money in the shop with those very staff members.These days I usually prefer to order online than to deal with the attitude.

Im in town for a week and could not skip out on visiting the clubhouse. Reasons? In chronological order:1. Buy things to make friends jealous2. Spend rent money3. Tell employees how awesome Taiwan is and how their next international cycling destination should be Taiwan.4. Buy exclusive NYC clubhouse merchandiseThe employee who helped me with my apparel purchase was super helpful and knowledgeable. I was on the market for a breathable cap and he knew immediately what I needed and found me the right size.I ended up chatting with him for a good 15 minutes at the register about everything and anything cycling. I really love how cycling can make it seem like Ive known him for a long time. I wish I had good enough memory to remember his name...Im such a horrible customerIt seems like they allow non paying customers to use their restroom. Ive been sitting in the cafe for 2 hrs and a lot of people have been walking over to the restroom without buying anything. This is really cool of them since I feel like a lot of places in NY dont allow it!PS Free WiFi and they have outlets under the larger TV for those wanting to do work.

Great coffee, very friendly atmosphere, always a preferred spot for a cafe stop. Bike racks inside and out mean no worries about bike safety, plus plenty of seating for quality recovery time. The gear is also great if on the pricey side, but some lower priced items are also nice (water bottles!).

Absolutely a gem in the heart of NYC!!!Great community + great cafe.I would also like to add they have a fantastic team working at the club house.

Really helpfull staff

Great products overall super happy with performance and quality!! The store is a different story never consistency with stock, it is all very trendy. Then one pays top dollars for the items and weeks latter it is on sale for nothing literally. The staff is arrogant and their rides too. Done three rides and they are races, not rides...stupid wanna be Rapha hipsters with beards. No more store purchase or hanging out....

The Northern Lights green tea is amazing. Nice place to take a quick breather.

Best bike clothes in town, also have an amazing back patio to enjoy coffee on/ read a book. Hidden gem in soho!

Quality bike shop in SOHO. Unique setups and parts that are hard to find except online. Really good accessories too. I found a amazing baby carrier.

Second time at Rapha, first time at this location. Enjoyed the cortado and browsing around the store. Staff are friendly and comfortable with each other which is nothing like their clientele as most seem to be uptight white collar types.

Smug and stuck up staff - been here twice for emergency accessory purchases because it’s one of few shops open early in the morning. Mostly stand behind the counter, not particularly helpful when you ask questions, almost like I should be grateful I was allowed into the shop

Classy cycling kit and hangout. Good place to meet cyclists and spend a fortune on kit. Rapha kit is very high quality although a full kit might set you back $400+. They also have coffee and TVs for the cycling. Overall a very good experience

Depressed and disengaged staff. Completely disinterested. The contagion seems to have flowed from the UK store. Arrived for a big spend and left with a pair of gloves - only cause I needed them!Cafe Du Cycliste way ahead!

Great service. Excellent quality of apparel and a superb place to hang with cyclists. You can even hang your bike inside. Everything is wildly overpriced, even for the exceptional quality. Wait for sales.

Lovely kind staff

Really good coffee and great place to meet other cyclists.

Ridiculous line with only 2 shoppers allowed in store.

To crowed for just coffe.

Awesome place, has a nice atmosphere and I like the coffee shop.

Its an upscale bike shop, youve got to walk in expecting a bit of snobbery - its like walking into a deluxe coffee shop and expecting to have them roll the red carpet out for you instead of visibly judge your worn out Uggs. This place has just the right touch of arrogance to make me want to spend lots of money on Richie Rich biking kit. Also, damn... have you ever walked into a regular bike shop? Ive been pretty womand in those.

Good product but staff always has an attitude

Probably one of the worst customer experiences I have ever encountered. I bought two pairs of Loopback pants from the store within the past month. I got an email on Black Friday from Rapha informing me that the same Loopback pants were on sale. Being a smart shopper, I wanted to make sure that I wasnt overpaying for the items I previously purchased so I went to the store to inquire about any possible price adjustments. The store also promotes a lenient return policy, boasting you can return up to 90 days. The guy at the cashier was so rude when he explained the return policy to me, using aggressive/ condescending body gestures and pointing at me incessantly during the discourse. He spoke to me as if I stole something from the store, raising his voice and causing a scene to the point where other customers were staring. I even asked him why he was getting so angry. Albeit I was a bit persistent, I spoke to him in a polite manner. There was no reason for him to raise his voice like the way he did. Also wanted to point out that I have been a patron of the store since the grand opening earlier this year. I have purchased various casual bike wear products and all my previous encounters with employees at the store have been positive. But this one incident was absolutely unnecessary and tainted my image of the store.

Website is very glitchy and frustrating to use. It was not able to save my address for shipping.

Great place to hangout with people and buy some stuffs. Awesome staff also.

Great shop, great amount of stock clean and tidy, staff have an abundance of sheer arrogance. Asked for some help and was dismissed by a staff member not even looking up from laptop . Eventually found the product and purchased again with distain from staff.Even just getting the barista to engage was too hard . Such a shame, great looking shopping .

Very cool place to hang out, shop and catch some bike racing.

Really unique combo of expensive bicycle gear and a cool place to hang out with coffee.

Coffee. High end cycling clothing. A few tables outside in the back and a hose you can use for you bike.

Rapha stores have a vibe which induces people to spend a lot of money. I find that I am not immune.

Love this store and decent coffee, better than Joes for sure.

GTHBA. Like always. Great post-NAHBS chat and meet and greet with some builders showcasing their work.

The worst ice coffee Ive ever drunk ! 🤦🏼‍♂️☕️👎🏼

Very odd incident happened yesterday (5/20). A couple sitting across from me on outside bench were eating food (not purchased from Rapha), I was also eating food not purchased from Rapha. Employee comes outside and asks me to leave because inside was full and benches are for customers only. I looked inside and it was empty. I left and noticed he didnt even look at nor request for the couple sitting across from me (who happened to be caucasian) to leave, fyi Im African American and do purchase lunch from there often. Just saying.. I will no longer be eating here and am very disappointed at this experience...you would think they would see what Starbucks is going through and take note...geniuses!!!

Atmosphere.Cyclist? Choose this as your pit stop for coffee or tea. Or Bike repair. Or clothing.Youre welcome.

Extremely friendly team at Rapha NYC. Rapha provides excellent value at an amazing price.

Awsome store. With an excellent Cafe!

Great coffee and beautiful bike clothes

Chic, but way too pricey.

Great high end bike stuff and friendly cafe with cycling videos

Nice store, great stop if cycling in the city

Always a nice shop, and good gear.

Its Rapha, its the best. Great coffee and stunning shop.

Terrible customer service. No sales staff visible. Ignored at the check out.

Cool boutique shop specializing in high end cycling accessories.

Very cool spot for any cycling enthusiast!

RCC MUST COME

Great shop and bar for cyclists addicted

Great gear and grub!

Best place to ride from

Tons of Rapha stuff even special edition.

Nice place.

Class !!!

Great service

It is a small but very cool store ... the clothes are great although a bit expensive.

Great flat white and good coffee. Excellent clothing for cyclists.

The most important landmark in the state of British Columbia, as it contains an airport, helicopters and water wings that you can rent for a tourist trip at a nominal price, a yacht harbor, a cruise ship, a commercial port, restaurants, hotels and exhibitions as well.In short, it is the beating heart of the city, and the most luxurious and most expensive place I have seen since I hope God for the beauty of this placeOf course it is not the least expensive, but if you are looking for quality, discipline and good dealings, this is the ideal place. So as an experimenter of the place, I advise you not to miss the opportunity to visit the place. Thank you very much.

French people strolling in Soho, which comes across a shop for bikes, jerseys and books on Paris-Roubaix and the Tour de France with Raymond Poulidor in photos, its improbable but true. In addition, you can taste green and black teas, delicious coffees presented on very chic small trays. Space, color and a big screen. Very nice.

Super store with style. 👍🏼

Very good service