Good will is the place for your every need at a price you cant beat. Dont forget to donate your new and used items today or your helping hand its priceless

They have a nice selection and I like that’s it’s not as overwhelming as other Goodwill stores.

A cleanly sorted and tidily displayed thrift store. Spacious fitting rooms. Its shoes are even sorted by colors!

Allows good to help the less fortunate. Everyone be good to each other.

Went there expecting to see a goodwill and come to realize that the building is emptied out for lease space, meaning that goodwill doesn’t exist there anymore

Never ever coming here again. If it was possible to rate 0 stars I definitely would.

Good but a little pricey

Come by shopping at Goodwill for the very 1st time, love the experience!! Store is clean and neat!

Great 👍 clothes at bargain prices. Each time I go there I always find a few pieces of clothing for myself

Uhm its was okay, kinda expensive for a goodwill tbh but other then that it was decent found a couple items 😌

Men’s and women’s selection is nice.

Called to donate furniture and FYI right now no Goodwill in the area is accepting furniture (which is odd as I’ve definitely seen them accept those in the past)

This is one of goodwills curated stores, though Im not sure what they mean by that as at least for menswear there is very little, and the brands and styles are the same as almost every other location, thou the prices are higher for some if their name brand items then at others. They had a north face gore tex jacket for $79, yet I got a similar one for $30 at their e 86th location.

Really good Goodwill location, literally and figuratively. They were super friendly and answered all my questions. It is quite tiny but that is New York City for you. They have more than enough clothes and shoes for you to choose from and even a small section with the random bits and bobs. They also have books, DVDs and I believe some games as well. They have a fitting room and they also accept donations at this location.

Great selection of dresses (I believe they are all priced at $12). I purchased a beautiful maroon J Crew dress there for $12. They also have a cute little selection of glassware and mugs in the back. You can really get some interesting finds.

Great selection fair prices

They where super fast with my donations and the are reasonable for your donation. I would probably be back in a couple of months.

Best Goodwill in NYC. Love the color coordination and arrangement by sizes. A joy for the eyes, and a truly terrific place to discover hidden gems (you can get designer apparels that look as good as new for less than 10% of retail price). Employees are friendly and patient. Just a great place to stop by whenever Im in the area.Only complaint is the dressing rooms location in the middle of the store. Its just one of my pet peeves, but I feel a little uncomfortable with the thought that people can watch my legs putting on pants from the outside. Oh well. :P

I had the most humiliating experience in the store on 25th Street today. I went in with my sister and son searching for dresses. I picked out 5 potential and ask the security guard to let me in the fitting room. He advised that I can only try 3 at a time. I agreed and went in with the first 3, tried two and returned on the rack in front of the room. I grabbed the other two, tried, returned and chose one. After selecting the dress my family and I were heading to the register when the guard came behind me and said where is the purple dress u tried? I responded calmly that its on the rack by the fitting room, or perhaps another person is trying it and he replied No obnoxiously and added could it be in your bag? I automatically felt offended, insulted, upset and honestly words cant explain my current pain. I told him excuse me why would it be in my bag? I open the bag and walked with him toward the fitting room. The dress was returned by the sales lady on another rack on the sales floor but still near the fitting room. After I pointed the dress, he neither apologized to me but decided to walk away, I then called the manager whos name is Sarah, not sure if that is even her real name since none of the store associates have name tags. She was there the whole time, witnessed the entire incident and again no apologies. I asked for her name and that of the guard and she refused to give the guards name. As if that was not enough as I was checking out, the customer in front of me who was also African American asked to see a bag behind the register, she looked at it and returned to the cashier who then asked her if her personal purse was actually hers or that of the store? This store lacks great training and obviously theres profiling going on. Ive donated to goodwill for many years and will never step foot here and I advised anyone reading to share this post. They need to train their employees as we are the one donating and shopping here to contribute to their greater good. Im emotionally distressed by this situation

Its smaller than some of the other Goodwills.... I prefer to shop at bigger stores...with more space and selections, it has a boutique vibe more so than a thrift store.... stuff was high and that was very surprising... this is Goodwill not a for profit store... so why? I found it odd that one worker was overly helpful... to the point I felt uncomfortable I like my space when I shop so I definitely left empty handed and will not be returning. I love good customer service but I did not need a personal shopper basically walking side by side me during the whole time I was shopping.

Nice, clean, well staffed...a little pricey, compared to others

Love most Goodwill because they are so clean and well organized. The cloths are categorized by type and color and sometimes by size. The staff is friendly. As in most GW, only a small number of items allowed in fitting rooms (2 rooms).

Clean. Extremely well organized. Appreciated the security there as well. They handled an incident very professionally. Well done !!!

Store lacks customer-focused employees, but hey it’s just a goodwill store. They have good stuff, but rather high prices for a thrift shop. Once in a while you’ll find some real bargains. Since it’s close, it’s easy to just pop in and check it out.

I love the staffat this location! they are so sweet, 10% off for students. some items discounted at 50% OFF and you should sign up for a good will card.

Excellent services 👍

This Goodwill use to be one of my favorites until I had the misfortune of dealing with idiots. I purchased a top the night before and the store cashier Harrison marked it as a dress. I went today to do an exchange and the “manager” had me wait 15-20minutes while he checked in the back only to tell me he couldn’t return the item because of the mistake of their employee who conveniently was not in. The “manager” advised to me come in and speak with “The Manager” (I guess the GM) the next day (Saturday). Well I can’t I live in NJ and am not coming to the city over the weekend. Trust and believe I will call and give an earful to “The Manager.” It’s a shame I used to come there often, spending a good chuck of money most visits. Well I won’t be there anymore because I got the notion they thought I stoled a Goodwill item. I make a good living, really do not need to steal from Goodwill; not that serious buddy. In my opinion, the crook is really Goodwill.

Just popped in to look around and Walked out With A pr of Brooks Brothers ShoeAlways a Good time at Good Will.

Had a hard time returning an item that was missing parts and was told that they dont put items on the shelf that arent complete. I finally was able to get store credit. Also if youre any race other than white security will follow you around like they are protecting fort knox.

Solid Goodwill on a small footprint. I purchased a shirt and a book for around $12.00. The men’s selection is small especially for shoes. But overall it’s good stuff and not too cluttered for a thrift store.

Best goodwill of all time they have a bunch of nice things that a barley worn. Also the staff, manager, and security is really nice.

Some of the best denim jeans and casual shirts can be found in this shop. Shopping can become addictive. The plus side of it though, this is the spot if Old Navy isnt working out for your budget. Keep in mind, know your Goodwill and forget your worries.

The store is a little messy but Ive found SO many great items here! Since it is around the corner from the popular consignment shop, Buffalo Exchange, this Goodwill store often gets the donations of whatever Buffalo Exchange doesnt buy which often, is really wonderful items. You do have to sort through a lot of things though--the store isnt as organized as other Goodwill stores.

I visited the Store today, but everythings has been changed from last time i went there. Prices are expensive and the 35% discounts that normally offered to the customers in Holidays like Veterans Day, not more. What happen with the good prices / I dont know. The cashier gave us good service and good attention the only good thing.

They kept me on hold for an hour while they goofed off. I called back just to annoy them.

The place is bright, clean, and organized. Bonus- there’s outlets near and in the fitting rooms.

This store was great until recently. The have posted $7.99 for shirts but the new manager now raises prices for donations with commun brands. I am worried that this is money that is being skimmed. Specially since the last manager was also let go for stealing. Even the employees agree when I point out the price hikes and say that Kim is the new “Boss” and she controls the pricing now.They are donations! Stop raising prices without justification. People come here for a bargain on used items that again were DONATED.

Goodwill is always great. This one on West 25th, btwn 5th & 6th, is one of my favorites. The Staff need to better enforce the three item limit in the dressing room: some people, with no courtesy or consideration, go in the two dressing rooms loaded up with 15-20 pieces of clothing, and everyone else is left waiting in line 30-35 minutes, and, frustrated, many leave without buying anything, like I did today. Really-you expect us to wait 30 minutes to pay $7.99 for an old pair of Levis? Not even in the rain, when Im stuck wearing a pair of shorts. Still, the employees are all great, security always respectful, and prices more than fair. So, even mad, Ill give em ****

This by far is my favorite thrift shop. The clothes dont look worn out, some are even brand new. You find mannnnnyyyy name brand items with tags still on. And very organized

Sticky ooze on items and a rude security guard.Today, I picked up an item that had some sort of orange gunk on it, and got it on my hand. I went up to the staff to ask about using a bathroom or a sink to wash my hands. The security guard kind of dragged his heels, but said hed see what he could do, so I followed him to the back.The public restroom was out of order, so he went into the employee restroom and got a dry towel. I told him Id feel more comfortable actually washing my hands off, since I have no idea what this stuff is, and a dry paper towel wont get it all off. He says See that sign? Employees only.At this point, Im getting seriously annoyed since:a) It was because they failed to inspect and clean something that I now have a mystery substance on my hands, so its up to them to make that right.b) The public restroom was out-of-order. Since you owe me a sink, where else is it gonna be?I was pissed at him blocking the bathroom, and it was starting to escalate, but luckily another employee showed up with some purell. Thats still not as effective as real soap when it comes to infections, but whatever, its close enough.In short, go here if you havent licked your daily subway pole and feel like being mistreated.

Overpriced for mostly mediocre brands

The point of this review: To express my feelings of disappointment and to show their incompetence. The way they handled the situation was incomprehensible because they had to put back all the clothes anyway. It would have been easier to wait 10 seconds so I can walk up to the register to pay. They wouldnt let me pay for any items even though the store was not closed yet. It made no sense.The story of what happened (TL;DR included after this review):I went in about an hour before closing with my sister.We tried on clothes that we gathered throughout the store. We were willing to spend $200 since we needed clothes. While we were trying clothes on the staff was rushing us because they were closing the register soon (even though the store wasnt closing oficially for another 10 mins). I thought this was ok because stores do that sometimes. At this point we had already tried on most of the clothes and were getting dressed. The cashier and the lady on the floor were communicating with eachother; the lady on the floor let the cashier know we were getting dressed which I thought was great. Even though she rudely kept counting down in a condescending tone: Closing the register in 5 seconds and then again while we were putting on our shoes: 2 seconds (I dont think the condescending tone was necessary to convey this, but maybe she was tired and looking forward to leaving her workplace). So at this point I grabbed a bunch of items and rushed to go pay (my jeans were still open because I couldnt properly put them on while rushing). The lady who was rushing us told us shes already counting the register...so I asked the cashier directly if its any trouble to pay with credit or debit and she said register is closed. Which I found rude (because why rush me to just close the register anyway?). I asked if she can hold the clothes, but she informed me the stores policy forbids it (understandable). Then, someone else casually said we can just come back early the next day and everything will be in the same place (but how? They were reorganizing everything). When they can just reopen the register to make everything easier. They act like a paying customer is such an inconvenience to them. Also, Im not from around there. We ended up leaving everything behind. It was very disappointing because one of the things I found was a pair of comfortable flats for an upcoming interview. I could almost never find nice shoes that fit my calloused feet (with a bunion).TL;DRWhy rudely rush us about the register specifically if you werent going to wait for us to pay? The store wasnt closing for another 10 mins. Why close the register KNOWING that we are going to pay for stuff?Pros: spacious, 2 fitting roomsCons: Disorganized (womens clothes in the mens section), staff are spiteful, overpriced items (example: a thin polyester h&m shirt with a missing button was $8 plus tax), It was blue tagged items on sale day, but hardly any items with blue tags.

I love buying jewelry and i find so many vintage jewelry here. Especially earrings. I go there almost every week.

The security guard forced me to check my book bag as I walked in. Which is cool, I have to respect that. So I checked it. Shopped around. Went to retrieve it and someone had spilt an entire cup of coffee on it.

Nice Goodwill Store. As you may know, merchandise changes constantly, but it is orderly offered and personnel is ready todo assist customers.

Really nice stuff, and priced according to the regular Goodwill schedule. Fitting rooms are good, and it doesnt seem too full whenever I am in there.

Horrible store very unprofessional cashiers Goodwill are paying customers to post fake reviews to make it seem like this is a great location to rip customers off . tags are changed to very higher prices and workers stealing donations and money from store.. Dishonest. Dont support these thieves thats taking donations and making a profit. Go else where ir you are going to be apart of this corruption and dishonesty.. I saw donation that was just donated and workers were stashing them in their bags and one worker was stashing things in his socks moving in a position behind the cameras. Im physicalky sick behind the workers actions. Ill not return. Shameful acts.

As a serious thrifter/reseller, I declare that this is my favorite Goodwill in the United States. So many designer brand items itll make your brain spin (Ive also never seen a Goodwill with a guard at the door... that tells you something!) Prices are a bit higher than other stores but its worth it. Also, many of the items are stained/damaged but with some mending skills you can strike gold!

After visiting (despite bad reviews), its clear whats happening here. Although small in size, this thrift shop (in prime location) is obviously everyones favorite. They must think that giving it less-than-flattering reviews will deter the rest of us. Theyd be terribly wrong! BA HA HA This is the nicest Goodwill Ive ever seen: a good mix of classic and trendy styles (Banana, jcrew, Zara, uniqlo, etc.) with high-end stuff from the east coast and Europe (!). Though highr in price than other locations, my entire purchase was 1/2 off! WINNING My only regret is not being able to spend more time here with the awesome staff, surrounded by beautiful things. ♡

This is an official complaint.I came in to your store with my two children at 103 W 25st, New York,10001, at around 3pm, Saturday December 23, 2017. My children entered the store greeted the security guard and started looking at merchandise. My son came to me very upset stated that an African American worker (female) with braids in her hair came up to him and stated he must check his backpack. My son stated that it was numerous people with back packs on and didnt have to check theirs in especially numerous whites. I was very annoyed and left because everyone should be treated equally doesnt matter the color of your skin. All African Americans arent dishonest and steal. My family were targeted and treated very unfairly. I will file a notice of claim against Goodwill because my family were discriminated against and I will never go to this store again. I went to your other store on 23 st and purchased iteams and had a great experience one hour before. This location on 25th St should be shut down for unfair treatment of blacks. Im going to contact Ali Sharptons office because this is very heartbreaking to see my family trying to come to buy things but being targeted because were African American. Im hurt and appalled that no human being should be treated this way. Please rectify or you will face numerous lawsuits.Shame on your store for treated my family this Way during the holiday season. Im a single mother just trying to save a dollar buy buying used iteams. Im speechless and will advocate for my family.😢😢😢😭👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼🤞🏼

Cheery, professional staff, clean shop with a large variety of used clothing of good quality for men, women & children.

Donating here was a fairly easy process. The service was fine and probably not less than youd expect considering the place.

Only clothes, but the selection for clothes is good for browsing.

Thrift store. If you hunt enough here, you can find gems, the unique, and the rare., but it may take more than one visit.

I LOVE this place, great pieces and items are in great condition! Better than some other goodwills I have been too.

The staff at this location are so efficient that I put my Prada glasses down and they sold them within minutes for 2 dollars. The store seems to work without any tracking of inventory and remorse when they make an error.Shame on you, Good Will!

Set of four drinking glasses in a box was marked $3.99. The cashier called the manager over and they accused customers (implying it was me) of switching price tags. There were two stickers on the cardboard box that were stuck on and clearly not peeled off. There were three other boxes priced similarly and the security guard came over and accused slick customers of price switching. They refused to sell them to me and insisted the cost was $9.99 per box for 4 glasses. No thanks.I saw a news article in the past where a customer was complaining about the same at this location. I think it was reported on the now-dead DNAinfo.

Very great prices,the staff is very helpful.

They have really nice items at reasonable prices.

Best thrift store in Manhattan! Great finds and real thrift store prices.

Great selection, the staff and security guard are downright mean. They always close the store 10 minutes early and kick people out early too.

Delightful staff, good stock. Happy top find a jacket here on a chilly day.

Great selection, friendly floor staff, took one star away because cashier overcharged me and denied it.

The staff are unfriendly and unhelpful. Today they kicked everyone out to close the store at 2:15 in the afternoon. The location on 14th is way better.

Good variety of clothes in great condition at an affordable price.

I dont know what it is about goodwill stores in NY( Ive only been to 2 here lol), but i feel like theres judgement when you walk through the door. Its getting old and just plain disgusting how people are being belittled (not just I).I saw this store on the way and thought Id stop in; i rarely, if ever come to the city unless for work related things. Im from long Island. Which pisses me off even more with how i was treated. Was only in there for literally 1 min and one of the security guards came up to me and asked me to leave my backpack up front next to the cashiers.Ok i get it.. there are dishonest people in the world but that seemed whats the word.. singling me out for not using a purse or something else. What if i had really expensive things in my backpack that day?? You think i would just trust a random person to watch over my stuff lol? What if they rummaged through it? Anyway Ive decided it wasnt worth it, defending myself etc, and i didnt want to leave my backpack with strangers so i left. Such scrutiny (thats the word). I didnt check but im almost certain that there were ladies in the store with purses that werent asked to leave it up front. Hell, everyone has to leave their personal belongings up front, be scrutinized and feel like a criminal. Lol can you imagine? Really disappointed that i couldnt even browse without feeling like Ive done something wrong.Word of advice.. dont wear a backpack.. or anything for that matter.

You can find all kind of good stuff in this store.

Great stock, well organized, and the staff are particularly helpful!.

Now I know how it feel to win the lottery well thats a stretch but where can you get Clarks Escalade brown casuals for $19.99. Thats right you read it :D yeahhhhh boyyyyyyyyyy. This store must be under new management cause its no longer disorganized THANKYOUUUUU :) Even the security guard is helpful and polite lol . This Store gets my vote.

They dont have that much of selection. i always see old stuff at the back. very rude employee

Clean, spacious store with friendly staff.

Quiet quaint not a lot of good stuff

One of my favorite places to buy clothes.

One of the weakest stocked Goodwill stores I have been to in the city, although it might have just been the day

The second hand things that are sold here does not last at all .... as for working her please don’t apply because you will be overworked, lied to and used ..... so don’t shop or work here your better off shopping at Burlington

Suddenly got so overpriced, not worth it anymore...its almost like they want to make a profit and keep it for themselves.

Good place to shop, just might be a wait for the fitting rooms.

It was not a good time at that store they need to be more specific about what they are doing

Horrible store! Dont waste your valuable time!

This is not a normal goodwill anymore. Prices have gone up considerably in the last month. Might as well be a consignment store. Never going back. what happened...?

Great designer clothing at a very reasonable price.

Great deal ... buy something and help people

Lot of things with good prices

Loved it!! Excellent costumer service!!

Great place. Good bargains.

No childrens footwear or apparel and no home goods not one of my favorite locations

Not much of a selection. The area use to be one outdoor flea market.

Used clothes good price some good stuff

Non competitive pricing. Tjmax or Burlington nearby have similar price

Good choice of clothes and sometimes house stuff.

I went to different store but they cashier are the worse.

Super expensive Goodwill...will not visit again.

😭😱 very dysfunctional store discriminating against different races.

Awesome place ...great stuff

The staff was extremely rude and unhelpful as I attempted to leave a donation; after being abused and/or ignored by staff for several minutes, I left with my donation in hand. Never again!

I had the worst experience today !!! Rude & racist staffs 👎🏼

Great place for secondhand clothes!

Super organized and friendly staff!

I love you guys

Those jeans are,worth 271 trillion dollars with that pledge number on them