I just bought a cashmere Coat here… never again! I felt it came from the thrif store… not only that gift wrapping is complimentary over $700 but i paid for it —spending over $3k- but the coat came wrong size —after spending over an hour with their associates- and i came a wrinkled ball, and not even on a garment bag! Please if uou dont need my business let me know and go buy it at the brownbag store or at 5th for better treatment. Merci, la gerance!
Have been going to this nyc landmark for years. There are so many floors to explore. Each floor nicely decorated and well thought out. The holiday market is our destination during the Holiday season. Definitely worth checking out! This place has wonderful options to choose from! Check this place out!!
I purchased some items online with a promotion code. Everything in my shopping cart looks fine with the promotion code being successfully applied. When I click on the place the order button with my credit card info, it charges my card the price without the promotion. I feel being deceived and find this totally unacceptable. I called customer service and after being hung up twice, they finally told me that there is some rule, which you only get to find after several clicks on the website, some small front letters at the bottom say this promotion MAY NOT be combined with other promotions. When I added items to my shopping cart, some gifts (free samples) were automatically added to my shopping cart. I was told that I have to remove those free samples to get the promotion, but the shopping cart gives me no option to do that. Basically, you have no choice but being deceived according to the design of your online shopping cart. The person on the customer service line was nice enough to offer to help me find a way to remove those free samples from his end so that the promotion can be applied... Hope other people who shop on their website do not have to go through the same frustration!
I didn’t eat my salad. The artichoke hearts tasted very off, and it made me worry about the chicken. The greens had black mushy pieces, and the chef should be told. It was Friday 9/17. A terrible salad. However!!!! I did not inform the handsome and delightful waiter, because I had such a nice time, I was there for about 3 hrs without any nudge suggesting it might be time for me and my dear friend to leave, and the iced tea was delicious. It’s outside for drinks and less Covid fear inside for food. Also, I suppose I should note that my friend loved her crab cake, AND the waiter did recommend it. But really, I could have gotten a better salad in an elementary school cafeteria.
A really good selection of fashion items not only from big brands but also new names. just one thought - in my opinion, the staff on the cosmetic floor is a bit intrusive
A helpful staff member by the entrance gave advice inside the store and places to eat at while visiting New York. The recommendation was personalized and a good fit.Also had a look at Balenciagas space suit -- five thousand dollars! Wow. Third floor had plenty of designer clothes, with the crowd was noticeably younger.
Impeccable service by Andrew. Great selection.
My experience is mostly excellent; of coarse I have a centurion black card. But they are very accommodating and bring everything to my home or office. They know how to treat customers attentively and follow up in a non-invasive way. I spend more time in Miami now so I can’t wait until you open in Miami.
Their premier service has been reduced to a thirty day return policy with no exceptions for Covid. This local will not be shopping there any longer. You have need warned. PS The new customer service dept has been set up as a booth in the basement. That really should tell you all you need to know about todays BG.
If I could give zero star I would. Dont ever buy from Bergdorf Goodman, especially from the online store!!! They try to sell customers faulty items and refuse to honor the return. I ordered a pair of Jimmy Choo mules which was supposed to be completely new, but when I received it it appeared to be used, or at least on display and tried on for many times, so I made a return as soon as I received the shoes. a few weeks later, they rejected my return saying that the shoes have been used, which was why I returned in the first place. I was astonished that they were trying to pin the fault on me, while its clearly BGs fault that they are sending a customer a pair of used shoes and forcing its customer to stick with them. It appeared to me that they are deliberately selling me used shoes while they were well aware that those shoes shouldnt be sold to me in the first place. I called customer service and they said it was the warehouses decision, that I could send it again as I want but theyre gonna reject the return and send the shoes back to me again. Customer service told me that I should contact my bank for a refund. When I filed a claim with my bank, BG lied to my bank claiming that they have never received my return, while in reality BG has well received my return and wasnt willing to honor the return. Terrible, terrible experience! Ive had online shopping experience for several years now and I have never had any issue with other retailers. Please by all means avoid BG.
Love Bergdorfs! Great location, fabulous selection, most of the staff is very helpful (although on my last trip someone put all of my stuff away from my fitting room as I was still shopping! 😒 The woman helping me was extremely apologetic and lets be honest, far worse things happen in the world than luxury goods being cleaned out of a fitting room while a customer is still shopping.) My only complaint is that the store is very old and the layout is choppy, although it does add charm to it. Overall great selection and service.
Best place to go and get your fancy perfume. Staff are great, friendly, helpful and amazing. I love to shop from them as they value their customers.
Delicious lunch with attentive service. The store has a great selection of clothing and accessories. Very upscale.
Always a beautiful destination to take a peek at whats happening in fashion and accessories. And, the cafe bar is a great place to people watch, take in the amazing view of Central Park, or watch the bartender prepare his delicious-looking espresso martini.
Good place to drop a lady off to have fun and be excited about it. Clean, great atmosphere, nice people.
I had so much fun. Its better then the MET. Everyone i met was so nice and i went in looking broke lol. I stated i could not buy anything but the people still treated me well. ( no dirty looks or snobby comments.). I will go back.
Worst online retail service ever. Package comes in weird shape EVERY SINGLE TIME no matter how much you spend on the stuff inside. This time it’s stained with some weird liquid and THAT’S IT for me. I just hope all these good online retailers who actually try can completely take over the game after the pandemic.
I have loved the store. The employees dont really help people of color. My mom who is 87 shop there for years I guess it was ok because they couldnt see her .she shop from the books she received.
Located at the corner of Fifth Avenue and 58th Street, this Bergdorf Goodman is a one-of-a-kind. Considered one of New York Citys leading flagship stores, it offers some pretty upscale fashion, and the price tag that goes along with it. Haha! We were greeted cheerfully and we really enjoyed wandering around, but to be honest my husband and I were there more to appreciate the history of the place than to actually do any shopping. This art deco building was once a Vanderbilt mansion. (Ive toured the Vanderbilts Biltmore Estate in the majestic mountains of Asheville, North Carolina... so I was curious about what Id find in Bergdorf Goodman.) There are eight gorgeous floors of elegant couture for women at the location where we entered (opened in 1928), but was surprised to find that there were three floors for men across Fifth Ave (opened much later in 1990). Im glad we popped in, but unless I win the lottery, I doubt Ill be doing much shopping there routinely. I appreciate its place in NYC.Bergdorf was an immigrant from Alsace; Goodman was a young Jewish merchant. The company was founded in 1899. Just try to wrap your brain around that.... That kind of longevity and history. All the changes that have occurred in that span of time!I only took a photo from the outside (one of the iconic window displays) because I was afraid employees might get freaked out if I started taking pics inside. Its fine, though. I imagine so much has changed on the inside that theres little historical information to record.
Designer bags and accessories, wonderful service.
My first time visiting BG and was very excited to be shopping there. I found a pair of shoes I wanted to try on so I asked one of the employees if I could get my size to try on. He asked me if I could afford it before he’d agree to bring it out. I was dumbfounded at the question and wondered whether he was being funny. Turned out, he was being serious and was so irritated that he had to bring it out for me. Needless to say, I didn’t purchase anything from there and just ended up spending my money at Nordstrom instead.
I think his the best to buy luxury clothing, for sure very expensive, but they always have the best collection. I really like this place
Great meal, beautiful ambiance. I would say this place is great for lunch or tea. I had the truffled chicken salad blt. The duck spring rolls were good as well.
Bergdorf Goodman‘s is absolutely my favorite department store in the entire world! Staff are very courteous and willing to help, inventory of course, is gorgeous and you really do feel pampered in the store! Obviously the prices are high as you are paying for high-quality and designer clothing items, but it’s an absolute joy to go into the store.
Tea time was the perfect way to end our trip to the city. I will recommend it to anyone I know planning to visit the city in the future.
So chic, soooooo delicious and incredible views. Worth the money 100%!
I called to see if the Givenchy nano was in stock, I was told that it was not, but they would next day air. I specifically asked if it would be there the next day, the associate assured me that it would, and that he would provide me with the tracking number the following day . He never followed up the next day, and I had to call -only to find out that my order would not be there until three days after the “next day air”So he basically told me anything, and didn’t have the decency enough to provide me with an update. Poor customer service and follow up for such a luxury brand. Saks As well as their reps are much better . Don’t waste you time here.
My shopping experience (in-store & online) were very great until my most recent shopping experience at Bergdorf. The sales associates at the returns center & Chanel were very rude, and I hope that I do not have to go through again in the future. At the returns center, the sales associate spoke to me as if I did not know English and treated me horribly (even when I had all the original packaging & receipt all ready). At Chanel, I had to wait for more than 30 minutes in order to get the associates attention. They assisted people who came after me. They did not acknowledge my presence. If you shop in other areas of the department store, the sales associates are very welcoming. Just the returns center & Chanel I would try to stay away from.
Very Nice store. Beautiful stuffs and organizated place
Rude staff. Can’t deal with impolite and improper sales staff, especially in the women’s shoe section. Never again shall I step foot into this horrible store.
High end store, pricey but good.
If you want to have a taste of class and quality in New York and enjoy pure white table clothes which are almost extinct in today’s massproduction and mass consumption and fast food New York vs slow food quality, this is your restaurant at the top floor of Bergdorf Goodman in mid town, the top of the mark department store. Service is with full care. Menu offers great variety. Everything is done obviously with care and knowledge. Pasta is al dente. Compliments to the chef and the entire staff. It is expensive, yes, but better eat one meal here and fast for two days than expose yourselves to high volume music, terrible acoustics, problematic hygiene as eating is mostly on dirty tables with no table clothes or god knows when renewed place mats, and no taste food in most of NY restaurants even those who think they pitch high and charge an arm and leg.
I was window shopping in this store today and the staff was really sweet to me! I love this store. When I become Wealthy I will become a regular here! This store is absolutely worth every penny I will spend in the Future from staff member to merchandise!
Avoid like the plague. Will cancel your order the day before it’s supposed to arrive, and give you attitude. Shocking they’re still around. Spoke to a “supervisor” who essentially told me it’s not their fault they ran out of inventory. Kept delaying my order (over a week) then cancelled it. Shocking.
The personal service we received was excellent.
5 star service, was able to get in and out quick as was in the city for something else and was able to buy a nice gift. The service is top notch and very helpful. They always make you feel special.
This store has an amazing fragrance shopping area in the basement. I was able to smell several fragrances from Tom Ford, Hermés, Frederic Malle, by Kilian, Creed and Roja Parfums. I wish I had more time to visit their Guerlain area but unfortunately time was short when myself and my friend finally arrived there. It was a very pleasing browsing experience and all of the sales representatives at the respective brands were helpful and respectful while assisting us. One in particular stood out ahead of the rest, Tom Crutchfield at Roja Parfums! He told us stories about the early days of the fragrance community before the internet was even a reality. He shared with a few memories involving a fallen Icon within the fragrance game, Brooklyn Fragrance Lover aka, Carlos Powell (RIP). It was a very interesting, and entertaining interaction. Tom is a wonderful person that I hope to see again soon and talk fragrances!
Opulent, regal, big money, high fashion . If you are into that lifestyle this is the place to shop .
The experience in the restaurant it was the worst. We order tea and things to eat with the tea, they brought the tea first and 45 minutes after the food at this time the tea it was cold, we ask about that and the waiter only said always takes time. Expensive and the worst experience. Not recommend at all.
I paid 25 dollars more for 1 - 2 days shipping. As a customer, I expect to receive my order in 1 - 2 days. But no, they said processing the order takes time so I would receive the order few more days later. I dont think that how other online retailers work, if you state overnight shipping, means customer receives it overnight, 1 - 2 days means order gets to you in 1 - 2 days. I put 2 stars only because the rep is nice and apologizing
This is a beautiful department store at the bottom of Central Park. The range of goods were very luxurious. The clientele were very well heeled. Lots of fur and well dressed women. If you are over a UK size 12 dont bother coming to clothes shop here! Just one of the iconic places to visit when in New York.
Some of the best window displays in the city! A must see..
Bergdorf Goodman is either a mess or perfect. The deciding factor is, are you a client of Alexander’s? There are other good people at BG, but in my opinion without Alexander or Lynn or one of the gals on the fourth floor, the store is mostly inaccessible. I’ve been a BG devotee for over a decade and that is thanks to Alex. He is the perfect person for luxury shopping, and he has shown me what hides behind the doors. It’s a magical world of textiles, history, art and SHOES! Brunello Cucinelli sneakers, more precisely.
Attended a trunk show today at the bridal “salon” & to put it nicely it was a disaster. Let’s start at the beginning: My sister had an appointment at 2pm where they were extremely insistent that you must BE. ON. TIME. as this show is very popular & you will only have one hour’s time for your appointment. We checked in on time but ended up having to wait until 2:45 for an attendant to make her time available to us AFTER another woman with no appointment was helped before my sister & while they humored another girl for an extra 35 minutes as she sat around socializing & drinking champagne in a dress she already decided she was buying. Don’t explicitly ask for promptness if it is not going to be adhered to. Moving on, my sister had signed up for the show under the impression that the designer Markarian would have dresses displayed for try on & was asked via email to pick out six different Markarian designs so they could be sent over if they weren’t already going to be included in the show. Her attendant admitted freely that she had never heard of the designer Markarian and they only had two of the designs my sister picked out available for fitting, AND had no knowledge of the prior correspondence about the requested six preferred designs. The attendant was more concerned about her phone than helping my sister with her dress trains & buttons, but felt the need to make comments like “the fabric looks cheap!”. Ma’am, are you not trying to SELL these dresses??????? The salon was messy & unorganized; sample shoes strewn about, previously tried on dresses still hanging in fitting rooms… a PILL ON THE GROUND. Used champagne glasses just forgotten on tables. It was just a completely uncomfortable experience—yes it was just a trunk show—but the absolute lack of organization & professionalism was jarring.
I am absolutely shocked as I picked up a bvlgari perfume and when I opened it the bottle was half empty, with fingerprints on it. They told me it wasnt their faut as it was sent from the warehouse but I still find it unacceptable for a store of this standing !
This is the back of 745 fifth Avenue
Amazing shopping mall with glamours window display during Christmas! Great service too! (Although, I would NOT recommend the restaurant.)
Luxury department store.... But the small rooms and hallways on upper floors get very tiresome quickly when crowded.
They deserve best window award every year😍 amazing and creative
7th floor Lunch overlooking the park up fifth Ave views to CPW and beyond.
Maria A. In the Men’s fragrance section of the store offered me the best costumer service I have ever received. Period. A master class in service and professionalism. I could go on and on. Thank you Maria and kilian.
Scatter my ashes at Bergdorfs! #thatisall
Bergdorf steals from its customers.I purchased an $800 dress with expedited shipping for $25. When it arrived I opened it only to find a xsmall size womans blue quilted jacket (i looked it up recentlly and the price is nearly a quarter of that of the dress).I called bergdorfs asap and told them their error. They said they were out of the dress and then they gave me a return slip an told me to send back the jacket. I live in new york, I had to ask my boyfriend to print the return slip, tape it all back up and walk it to the nearest fedex 10 min away (20 min roundtrip). I got the refund for the shipping ($25) but never recvd the refund for the $800. I just called them, they told me they cant find the jacket so theyre holding the $800 hostage until they do.I have no dress. I am nearly $1k out of money (IN A PANDEMIC). And absolutely no recourse because i no longer have the jacket -- its been returned to them.Dont Buy from Bergdorfs. They steal from their customers
You better bring all that mula $$$$$$ 😁😁😁😁🍺🍺🍺🍺
One of the best department stores as they have a lot of exclusive brands specially in the perfume section.In the winter precisely, it’s one of the best destinations to spend your time at ..
Historic place, fun to observe long standing traditions.
The windows at Christmas are worth the trip to NYC. A must see! The store is wonderful with high end goods and excellent service.
Great place for a nice meal. The cafe is located on the seventh floor right off the elevators. Staff was friendly and very accommodating. The cafe had a coat check area. They have a tea service that starts at 3 pm. Will be back to try that. Try to get a seat by the windows for a view of central park.
Literally the best store in the United States they have very exclusive items from homeware and jewelry to fragrances and clothing
In case you want to have a taste of class and quality in New York and enjoy pure white table clothes which are almost extinct in today’s massproduction and mass consumption and fast food New York vs slow food quality, this is your restaurant at the top floor of Bergdorf Goodman in mid town, the top of the mark department store. Service is with full care. Menu offers great variety. Everything is done obviously with care and knowledge. Pasta is al dente. Compliments to the chef and the entire staff. It is expensive, yes, but better eat one meal here and fast for two days than expose yourselves to high volume music, terrible acoustics, problematic hygiene as eating is mostly on dirty tables with no table clothes or god knows when renewed place mats, and no taste food in most of NY restaurants even those who think they pitch high and charge an arm and leg.
I ordered sneakers and was sent the wrong size. When I called customer service they were to send a FedEx label. When I went to drop it at FedEx, it was the wrong label. I had to call customer service again to get it corrected. Then they erroneously sent me an email that another shipment of the sneakers was being sent. I had to contact customer service again. Such a horrible experience and I am still waiting for them to pick up the sneakers.
You can have a shoe in your hand and unless you look like old money, they won’t even glance over at you. No HI, no anything you might as well be invisible. Not a very comfortable store to shop in. Would recommend saks over this any day unless you want to buy goyard as they don’t have one at saks .
Best place to shop great customer service.
2nd best shoe selection NY. Barney’s is first. Loved trying on shoes with Lori.
A classy store but some sections are slightly cramped and not all service staff are attentive to all customers equally.
Restaurant is an iconic experience. Great photos of the history and celebrities.
I lost my ring in the ladys room, is not the store fault, however I called as soon as I notice, no one respond, finally I got the number for Clients Service Rep.Rosemarie Garcia, she never answer the phone, mail box full, I went to the store spoke to Rosemarie, extremely rude totally not CSR, she told me to go to the bathroom an check, I asked her if the bathrooms still not clean from the previous day. The store needs to send her back to a refresh class, in Costumer Service BG is extremely strong in CS, still my favor store to shop, few bad apples cant damage their reputation. This happen in the men store. btw
Never have what you want and no one assist you
Order curbside for my shoes. Never got them. Went in store they couldnt find them. Never got them. Now have to wait after Christmas. Not far. They wanted to give me a envelope with there name on it. So I can give to my wife. For Christmas till my shoes come in.
All Chanel stores are amazing! The difference is service. I need to take a moment to rave about SA-Mrika at Chanel BG. She is as good as it gets! I have not received excellent service like this in any other store I have shopped in. She will do anything to accommodate you, beyond knowledgeable. I had called the store prior asking about the classic double flap in a medium. Mrika welcomed me and my daughter with refreshments, and spent a lot of time with me. She was very helpful, extremely patient, and efficient. It’s not easy dealing with an indecisive customer. Mrika is a refreshing alternative to the typical salesperson. She made me feel like she was focused on just me and not trying to pick up as many customers as possible. Thank you for such a pleasurable experience - you’re a credit to Chanel! My daughter got not one but two Camelia flowers as a souvenir. Please look for her when you get a chance to shop here. She is an absolute gem!
Love this store. It’s beautiful and just a fun experience shopping here
Fabulous shopping experience for all your luxury items!!
Amazing store with friendly staff
It was my first time walking by Bergdorf and Goodman 2D holiday windows display on January 5th, I had to stop and took pictures of their extravagant windows.
Since I was a teenager, always loved to shop at Bergdorf Goodman. I also love the architecture of the historic building which houses it.Great service knowlegeable staff. Outstanding Customer Care. From designer to haute couture by the most renowned and the up and coming young avant-garde.Splendid merchandising rebirthing the esthetic sense of its consumer.
One of the historic department stores in New York. Old but still luxurious.
Around the corner from the Central park and opposite Plaza hotel there is this notorious place of glamour and untouchable items. Sit back and observe the scene of fabulous world designers items and the passing by clients. Xmas decoration in the last floor are definately worth a peak, super cute and dreamy! Dont forget to take a coffee or a sip of prosecco in the upper cafeteria
The stuff here beautiful. The service terrible
Hi fashion cotur clothing
The design of the storefront is something that couldnt be described with words. You must see it.
Good Food..
I was able to find what I wanted with Balenciaga
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