Huge store of North face, it has a very clean and nicely suit all the clothing. The people is really nice and helpful.

Very unprofessional staff. Very rude and not helpful at all.

Great place to shop. Its very spacious, clean and up to date. A friendly staff is always available to help.

Wow. its so excited to go to soho. it really open my eye for this north face store.

This was one of the quickest trips Ive encountered in some time. The workers were very knowledgeable and make my shopping extravaganza a quick one. Excellent service! I love this jacket.......😉

Staffs are very nice and products are very reliable and reasonable.

Matt the store manager was amazing! He helped me pick out a very nice Navy Blue Jacket and was knowledgable and patient. Since mediums are popular, every jacket that I wanted was sold out in the store but Matt helped me find my perfect match online. My shopping experience here was incredible and highly recommend anyone looking for something warm and comfortable to stop by this location while shopping in Soho.

This North Face store has tall ceilings and room to shop without feeling cramped. The selection was robust and I found large selection of sizes. The layout and design of product sets we nice too.

Healthcare discount was respected and applied 50 percent right off my amount. Great customer service by Gabriel! He went above and beyond to get us the right sizes. Most men’s large size coats were already out of stock. But Gabriel found us right size in the back. Nice pleasant shopping experience

Loved the experience, very clean and organized. Staff was very helpful everything was done quickly.

Super friendly and helpful staff. The lady at the front desk helped me with a very last minute gloves pick up. Would definitely recommend!

I’ve been wearing north face since I was a kid. We were notified that healthcare employees were offered 50% off, my husband has been through hell this year at the hospital we went in so I can treat him for Christmas!NONE OF THE ITEMS he asked for were allowed on the discount, the team was super helpful except the lady behind the counter, with the glasses. She seemed immediately annoyed that he presented his ID for the discount. Not to mention went out of her way to make sure we didn’t get an discount on non discount items. I spoke to three team members and no one mentioned any limited items for the discount, until we went to pay. The website does not present it well and it’s really disheartening after how hard of a year he has had to be told no repeatedly. DO BETTER NORTH FACE!We walked away and didn’t buy anything, didn’t went to give them any money after the way they made us feel.

Great product variety and great customer assistance. Staff was really friendly. Even though I already knew what I wanted, staff pointed me towards newer versions of same item.

First time shopping and it was smooth. She attended me with complete attention (even if she was attending others) and I was also in a hurry. She was great. Her name was 👍🏽Emma👍🏽

Staff was very helpful

Brianna was very helpful and friendly with my matter. I won’t say what it was because it’s NYC and if 1 person gets an inch, everyone will want 200 miles. But Brianna didn’t have to accept my requested exchange for whatever reason, but she did so and was very kind and helpful about it. Even got some $$ back. Yes yes yes. The staff was very friendly as well and I’ll def be back to this store because of it.

Im warm because of my northface thanks

The worst store.. I called in for a jacket and all the representative did was laughThru the conversation

Love the brand big store definitely cool place

Unacceptable customer service. I purchased a jacket on sale that turned out to be the wrong size. I spoke to a representative at length over the photo who told me I could come in and exchange. We discussed the price I had paid vs the price on the tag. I make sure to mention that I got it on sale at a different location, and at no point does she mention me paying full price for the exchange, or even a possible price difference. When I get to the store, she is at lunch break so I speak to another sales representative. He is nice and helpful and mentions ‘a little price difference’ as he only has the newer model. We make it all the way to the transaction before he tells me that the ‘little’ price difference in fact means twice the amount. I am stunned that this was never mentioned to me and explain that I now waisted hours of my day, and that I was misled on the phone. He chooses to do nothing, while admitting that I should have been informed over the phone of the price difference and he will not let me wait to speak to the woman I spoke with on the phone. I return home with the wrong size jacket and an overall bad feeling. This is unacceptably customer service, waisting hours of my day, offering no help, and providing at best misleading communication. I will return the jacket, and purchase one with another brand.

The store was bigger than I expected and the sales people were very accommodating to help me with my order and questions.

Best North Face Store I’ve ever been to. An older gentleman helped me throughout the store. I believe he was a manager. He has great customer service! I didn’t go in there to buy anything but the more he broke down different styles of what I may need, I end up getting a coat and hiking boots. No Pressure! And I love my hiking boots. I will be returning to check out more.

Ive never owned a northface jacket, so i wasnt rally sure where to begin. Brian was so helpful from the very start. We talked about what i would want to use the jacket for, and then we explored a few different styles and fits - also different sizes, to see which one i felt most comfortable in. Brian was by my side every step of the way to help me decide. I really appreciated how knowledgable he was about the brand, and it was obvious how passionate he was about it - he truly believed these were the best jackets, and that I needed to own one asap (and he was so right. I did need one =))I also learned from Brian about the lifetime warranty - which I didnt know about prior to stepping into the store. With all of his help, and then learning there was a lifetime warranty - I knew I was going to walk out of the store with a new winter jacket.Brian went above and beyond to make sure I was taken care of from the point when I started asking him questions, all the way until I literally walked out of the door. In that short time at the store - i felt i was in great hands with a trustworthy person who was being honest with me, and he was also super personable ( like - can we be friends?)Brian seems like a true gem for Northface - based on my experience, someone who really should be recognized for exceptional work and passion for what they do, going above and beyond - and passing that great energy on to others. Thank you, Brian!

Your average NF store, expensive but reliable

They have a great collection and alot of stuff that other stores do not.

They have very nice light jackets also winter coats I highly recommend. Thanks

Excellent location, variety of clothing & footwear for all.

👍🙏🌈

Nice selection. Youre paying for it though..

Northface what more can you say

Great location for fashion it the store has a very odd incense smell inside, I was warned by the staff but still decided on purchasing the item, lets just say I left it in my car for two days but the smell was worse than I thought!, clothing g was exchanged at the time Square location

Friendly, personable staff who remembers their customers names and sizes. Priced reasonably for good quality items. North face gifts and accessories available at this location- not just outerwear and apparel.

Not a good place to shop. No sale. And nothing interesting.

I bought an amazing jacket for my husband, Kristin (in not sure if I have spelled it correctly) spent a lot of time helping out. Cheers guys, love you all ❤️

Very nice new big store. Lots of jackets and clothing and gear for camping and hiking! Staff was very helpful with sizing

Very nice staff was very helpful

Employee helped me out for like 30minutes helping me order a bookbag that was sold out in most NYC stores. He was patient with me because I forgot my account info so I had to reset my info for the online order.

Staff was very friendly and Darren helped me with a jacket and he was so nice and helpful 10/10 would come back.

Good

Nice selection of jackets and clothing but not as many bags as their old location.

It was a very nice experience very nice employees

The store was clean and well organized. Poor customer service. The girl at the checkout was not pleasant :( Unnecessary and weird comments from another girl when I was looking at hats.

Very nice

Experience was great very friendly employees who helped me about my boots and shes was very nice and professional

Reliable brand and wonderful customer service especially from Jemel at this location. He was observant (quickly picked up on my confusion), helpful, and just overall a really nice person.

The clothes I bought at 5:30 on January 22, I paid 300 and forgot to take the change and the receipt, and I asked for it on the 23, they only said it was 230, so I can only think I ’m out of luck. Why not look at the camera? I lost$72

Top quality goods but they certainly know how to charge for it. Prices are far too high.

Nice store

Service is great; I would buy from there again.

Great shop for winterwear

Great store for winter apparel.

Great

Huge and excellent store

Cool store

Nice place

No inventory in anything.

Great customer service and attention to satisfaction.

Really helpful staff. Thank you!

Huge store.

Great place

Great customer service.

The representative Briana had a very very nasty attitude with me and another customer.

Love it

Expedition clothes

Nice

Top of the line products

Nice warm clothes

Great customer service!!!

Great stuff

Great quality all day!!!!

Nice store

Bug store a lot of options

Its a small store.

Very varied articles, especially for this winter, innovative, with sober tones that combine with everything ...

Very well

Great store highly recommend

Very good quality excellent

I loved the smell the scent in the store

Very little assortment. Regular service

Clothing quality 👍

The best store on The North Face, very helpful shop assistants.

It has few offers if we compare them to TNFs wings in Miamis malls

Sometimes there are good promotions

The place is good but what I dont like is that it doesnt have much discount

Lack of kindness and attention to the public