Went today to get my tennis permit and to get my tennis racquets restrung and the staff was very helpful in the tennis racquet area. Totally 180 the people working in the tennis and shoe department was totally not helpful and was more interested in talking about the people that work there and what movies they are watching. He literally got the shoes I asked for, didn’t say a single word. No questions no comments and went back to talking o his co-worker about nothing. I might as well have bought it online and probably have gotten more information and better service. I used to like this place but after this service. I don’t know if I would recommend this place. I have two stars because the tennis section was very helpful.

Their warehouse sale has great items on sale. Too bad they’re non-returnable. All these Kraken medium size bags were going for $50 or so (the cheapest when I did a Google search for a better price). Ice cleats on sale for 19$ as of FEB ‘21

A great place to find hunting and survival tools as well as sporting goods... I bought a beautiful Ruike knife there... The guy who helped me was helpful and informed...

Always love visiting this store. The employees go above and beyond. The gentleman at the running sneakers section was super helpful and made great recommendations. I also visited the hiking area and the employee there was also super attentive and was helping me pick out the right shoes for my girlfriend. Everything is well organized and easy to find. Looking forward to visiting again

Don’t waste your time. Union Sq businesses have declined this one is no different.It’s like bosses don’t understand that their businesses need to provide services or goods and do more than JUST take money.

I HAVE BEEN GOING TO PARAGON FOR OVER 15 YEARS, THEY HAVE TOP OF THE LINE EQUIPMENT, GREAT SPORTING GOODS, WINTER COATS YOU NAME IT THEY GOT IT, AND WHEN THEY A GREAT SALE IT IS AMAZING... THEY HAVE EQUIPMENT FOR EVERY TYPE OF OUTING OR OUT DOOR ACTIVITY, SUCH AS, CAMPING, HIKING,BASEBALL, BASKETBALL, SWIMMING BIKING, HOCKEY ETC

Knowledgeable, friendly, helpful staff. Convenient location near public transport

I am writing to share an amazing experience of genuine care, attention, and impeccable service. It has been so difficult to find the right shoes for my child. During this pandemic most of our children did not venture out. My child has some unique challenges when it comes to finding a good fit. The two men that helped my child were extremely attentive. They shared vast insights and taught us a great deal about how to make some adaptations. She even tried her new shoes on a treadmill. When we walked outside she shared, “ that was my very best ever experience when buying new shoes.” Mr. Williams is truly an amazing person!

This store is great. I went here recently looking for work out equipment and was able to find everything. As you can imagine, its hard to buy heavy weights online and these days its important to work out at home, so Paragon is great to get what you need. The wait to the cash register was short. The staff were friendly and helpful. They even had a cool massage gun on display near the checkout, which got me thinking. All in all, its a great store to get anything sports or fitness related.

PROS: This was an amazing sporting goods store to go to. Just around the corner from my work and it had everything I could imagine. Prices were very good compared to city prices and the employees were very helpfulCONS: No parking and the line did not move fast even though people hardly had any purchases. I wont let that effect their stars thoughOVERALL: I would come here again if I wasnt working from home to get something. I bought a nice hiking first aid kit from here and Its still in good condition

Ready for summer 🤸😎

I did not find, and dont hav what I was looking for, but great assist help

This place is great!The service and gear that the goyim serve you with for nearly nothing is amazing.You can treat them how ever you want!

Always love visiting this store. The employees go above and beyond. The gentleman at the running sneakers section was super helpful and made great

This place is huge and they have everything! If its sports gear, they have it... Paragon can be a bit overwhelming. If you want quality sports gear, no matter your sport, go here. The employees generally know the sport that theyre selling for. In ice skates, they skate. On tennis they play, etc. And know only do they sell the equipment, they service it too - they will string your racket and sharpen your skates.

Nothing good at this store. Lots of high prices, unmotivated owners and marketing.

If you’re like me and love that the goyim are here to serve us for almost nothing, you will love Paragon!At Paragon they have no issues with vendors that pay employees slave wages and still charge top dollar for overhyped stuff that makes the Shiksa and kids ready to comply!Jews Rule!

I went here to checkout the bicycles ended up buying a watch. The upper floor is not available for customers only the main floor and bottom floor. The lower floor has a 40 to 50 percent off sale so I bought a at 40% off.

For sports enthusiasts around the world, Paragon Sports is considered the benchmark of quality for all types of sports equipment and clothing. Privately owned since 1908, we have taken pride in showcasing products from the brands you know and love as well as unique and exceptional brands that you may not be familiar with yet.You will find everything you need (and more) in a unique Specialty Shop environment within our huge single store located at 18th Street and Broadway in New York City.At Paragon Sports, they are committed to bringing you the most innovative and technologically advanced products in the sports and outdoor field. It is their mission to provide a unique and fulfilling shopping experience to every customer, every time, by setting the standard in customer service and quality product.

In 2019 I joined this weekly run group. My first day was awkward being a newbie among regulars. Everyone was welcoming, friendly and social- I cant wait til we can run together again. Each week was amazing for me meeting new runners and being challenged to push more each mile. I will continue to treasury the memories and group photos.

This is the worst store in nyc. I came for price match items as they advertised. They said it has to be from a website so I show them the website. And they said the item should have it under the percentage taken off. So I explained to them that the sale was site-wide 25%. I applied the coupon the items I choose and you know what they did?? They said we give you only one item at 20%. DO NOT FALSE ADVERTISE.

The best stuff you can find here for camping or any type of sports .Original stuff ...And also big selection on summer wear s...

I visited Paragon Sports because I was in need of cycling shoes. It was my first time purchasing cycling shoes, so I was a little uncertain as to what I was looking for or how to find it. I thought the store itself has a lot to offer and for the most part was very well organized. I was a little confused because the cycling shoes are kept upstairs, away from the rest of the shoes. Once I asked someone, I was pointed in the right direction. It was a very packed day, so it was a little difficult to figure out the store. It was a little tricky getting the attention of employees, but once I did an associate helped me not only find a pair of cycling shoes but he also installed the clips for me so I can immediately put them to use. Id definitely return if Im ever in need for sports related goods, just perhaps on a less busy day or time.

Fast and hospitable. It has everything

A NYC icon and one of my favorite stores. Staff are incredibly friendly and knowledgeable. The annual warehouse sale is a must if you’re looking to stock up on great gear at low prices.

Everything for all sports basically in the city... Very adventure outdoor driven, and their staff seems pretty good.Busy day and the store is large enough to accommodate.Btw my first visit to this location.

Lazy store, hours do not make sense. A tennis store should open at the crack of dawn not 11 am

Great staff always who answer your questions in truth and always stocked with what I need

Absolutely the worst customer service on this island. Please shop somewhere else, save yourself the trouble and support another business.

OMG. Great store. great customer service. great selection. My new spot.

Better than rei, atleast for running shoes. Helpful staff and great collection.

Great selection and great prices.

Purchased a racquet online for their advertised price, after 2 1/2 weeks they now claim its not in stock and immediately changed the price and magically....it is immediately back in stock. Buyer beware....they have zero INTEGRITY. Dont walk....RUN away from this unethical business.

Always love visiting this store. The employees go above and beyond

Online they advertise that they sell Inov8 footwear, but when I walked in today to buy a pair, they said they stopped selling this brand for over a year :/ your online presence is your showcase to the world, unacceptable. even small neighborhood stores update their profile and merchandise more then once a year.

Worst placeI am never coming back here againThey don’t have proper staff and they don’t wanna helpSave yourself some time and don’t go there

I had great experience there! Just bought Burton snowboard and other stuff with 50% off for my 6yo. The sales are amazing and very helpful. Its the last place in Manhattan which has ski and snowboard equipment. Burton store in Soho store and REI are sold out.These guys also have rental. I full heartedly recommend this place

I had an amazing experience here shopping for running shoes. Wesley took the time to get to know my foot type and running style. He suggested 5 different models to try. I tested them all on their treadmill and felt like I was able to make an educated decision on the best shoe for me. It feels great to have customer service like this and the confidence that I made the right choice. Paragon is going to be the only store for me going forward.

I bought a snowboard bag and after noticing it had a small tear in it attempted to return it. The rude lady behind the counter wouldnt take it back even though it was never used and even still had the tags on it. Their loss I guess, did a chargeback no problem.

It’s hard to give my experience at Paragon Sports even 1 star. Upon returning an item, the store director accused me of washing the item despite the tag being attached and refused to be solutions-oriented at all. Very disrespectful and poor customer experience from a neighborhood institution. Buyer beware return policy is subjective and unpredictable. POOR!

Great store. Not inexpensive

Joshua K was amazing. Great attitude and directed me perfectly definitely coming back here!

Great old line store. Last of its kind. Very helpful staff. Checked on line before going in to see stock, always a good idea and due to slow pandemic business not accurate but still helpful. Definitely use hand sanitizer when u enter as you will be touching things you wont buy. Please support them as they are a worthy business.

The place change a lot I see they expanded the store a bit. Prices now are threw the roof. Was going to buy my wife a winter coat there but a little to pricey for me. Get a better coat online at Amazon or ebay. Everyone has a mask on not really 6 feet distance but hey its a sporting goods store. Not for me anymore. I give it three stars. Been coming here since 1976-2020 this will be last shop here until it gets better.

Great deals, however, I am writing this review to compliment the quality of service. Big thanks to Wesley and his help in the shoe department. His efforts do not go unnoticed.I will say, the stores music is entirely too loud. Bring headphones!

Scarpa ° only me work in the kitchen 👨🏼‍🍳 with hiking shoes 🤪 I ❤ my Scarpa shoesParagon is my favorite store.#paragonsport #privatechef #chefnyc📷@activechef

One of my most favourite place. Lovely selection of sports clothes and shoes and extremely friendly staff. They are very helpful and knowledgeable. Love visiting this place everytime I visit New York.

They did not have a functioning bathroom. Unbelievable

They didnt have what I was looking for but the employee who helped me was awesome.

Great sale going on. I just bought a pair of foot joy golf shoes at 70% off. Shop local.

Went for shoes. Was completely ignored. Left empty handed.

Craig in the inline skate section was very helpful and knowledgeable. Give him a raise👍

Great store with all sports needs

Paragon is having their great sale. Couldnt find what I needed, but this wonderful Store Director, Ronnie W. gave me his business card and told me to email him and he would try to help me find what I need! Isnt God amazing? He knew I needed help and he placed someone in my path who generously offered gis personal time to me. He is a credit to Paragon and a blessing to me!

Thanks to Scott who helped me a lot with ski boots. Really was kind and took his time and I appreciate it!

Just bought my new Nike here, it feels great!

Called ahead of tune to ensure the item I was looking for was in stock. They put it aside for me and made sure I had the correct items for my adventure.

Excellent service, good quality clothes, sales lady extremely helpful. I will be returning

Really fast and cheap tennis stringing.

Excellent products and great cashier!!

Salespeople like Wesley Canini are why I continue to shop at Paragon Sports. I wanted to get a second opinion on a pair of hiking boots I had purchased online. Instead of trying to upsell me by pushing a more expensive boot, Wesley was honest enough to reassure me that the boots I purchased were top of the line. Of course in hindsight, I wish I had gone to Paragon Sports first but was in a rush to get the boots, hence the online order. I ended up buying a pair of hiking socks (Wesley knew exactly the socks I needed). Paragon Sports never disappoints. Ive been shopping here for years. The salespeople are top notch, and Wesley certainly exemplified what fantastic customer service is all about!

I was looking for a jacket for my 9 year old and Theres barely anything there. Still I found one, but it all became confusing at one point. So... It wasnt like this last year but probably due to the pandemic. However I would like to stress that NYC has changed dramatically. It no longer had that quiet but friendly atmosphere. It seems that theres a small current of anger and frustration bubbling beneath the surface.

Super impressed with the online order and pick-up experience. My order was packed and ready to go before I could even get to the store. Staff was knowledgeable and friendly when I arrived with questions.

Worst customer service ever! First off, the place is dead and they have the nerve to treat me so badly! This is how you go out of business, nonetheless during a pandemic. I would never ever go back there.. And as if NY’ers aren’t going through enough right now. I can’t even believe I’ve spent good money there in the past. Overpriced and the worse customer service (aka the “manager” I’ve ever experienced. Shop on amazon. Save the headaches!

We like the store but execution during covid is a little lacking. My wife called Tuesday night at 6:30PM to ask a question about ski boots. The lady who answered the phone said she would put us on hold while she went to ask somebody. We were on hold until 7:00PM when the store closed at which point the lady who put us on hold, accidentally picked up the phone thinking we had hung up after being put on perma-hold. She said Uh oh then just hung up.

The customer service has no idea what they’re talking about! I called about purchasing kids ski boots in store and the employee I spoke to on the phone assured me that the boots I wanted were in stock. When I got to the store, I was told that they don’t even sell kid’s ski boots! The just rent! The customer service should be more in the know.

Are they going out of business??The store is empty and they have scaled way back on items they carry

I went in to buy the & handwarmers in multipackages. They had exactly what at needed at a very reasonable price. All the staff & cashiers were helpful, professional & courteous. I really appreciated that Covid-19 protocols were in effect. Great store & I highly recommend.

After several slippery hikes in sneakers I decided it was time to invest in hiking boots. Living in NYC I didnt want to spend a ton of money on boots Ill use a few times a year but wanted to make sure they would give me good grip and stability. A friend whos an experienced hiker recommended Paragon and it really is THE place to go, even with the constraints of the pandemic. An associate named Wesley helped me and he was fantastic. He measured my size and picked 4-5 different pairs to try on. He was very knowledgeable about the benefits of each one for the type of hiking Im planning to do. In addition to the excellent service they have a little faux rock bridge that you can use to judge how much traction each boot gives you, which is really crucial. I found the perfect pair of boots and they were on sale for a much lower price than Ive seen anywhere else. Everyone in the store was friendly and helpful, and theyre doing a great job of making sure everyone wears a mask, uses hand sanitizer when entering and stays far enough apart. Ill definitely be back!

John helped me pick out rollerblades. He was very knowable and extremely helpful. The cashier was also a doll, she even helped me bring my purchase out to my car. The store isn’t opened to full capacity but it was easy to find what I was looking for and the employees are more than willing to help.

I stopped by the store recently and it wasnt much stocked at all. It had the vibe as though it was going out of business. I wouldnt waste my time going to the store to look for things unless you call first to confirm availability or ordering it online for delivery/pickup.

RIP off. Claims big sales store wide. Everything I brought was full price. If you go there ask where the sale is maybe its next door. Beware of big sales.

I was able to try on and buy a bike helmet. The guy helping me was efficient and fast. The store was not crowded and social distancing was respected by all

Paragon shouldnt be open during the pandemic as they only have selected items. Theres is no A/C which in my opinion is a health threat. This is a great store and its reputation should be its priority. Waste of time and human resources.

Was at the store a couple days ago and was helped by a security guard Emmanuel even though he’s just security he was really helpful and navigated me and helped me buy a Canada goose . Even though it wasn’t his job title he stood with me and made sure I was comfortable with the coat I was going to purchase & recommend me to associates downstairs in the ski department for a new board, when I finished my purchases he came to see if I was all good and if I had any more needs, that’s class & professionalism you can’t teach, not like other stores that security gives you hassle highly recommend people to come shop at paragon sports.

I bought a Linus bicycle here . The guys in bike department are very helpful especially the one who assembles and fixes the bike. Great service . Thank you !

Employees were very helpful

Terrible customer service. Unresponsive and disrespectful. If you are local to NY and shop in store, you’ll probably be satisfied. If you are shopping online, do yourself a favor and look elsewhere.

Love this store, everything you need, best brands and styles for the outdoors/ sports. It’s the best!

Absolutely worst customer service ever. I returned a product and they refuse to refund me. If you call it tells you to email (no one ever answers). I have emailed many times over the last week and they won’t respond. I have confirmed the return was delivered weeks ago, but they won’t refund the charge or respond to emails or pick up the phone. Now I have to file a dispute with my credit card just to get my money back. Do not shop here.

Not impressed with the customer service. Received a pair of defective boots. Was originally told I could return them, but later told that since I had worn them I could only exchange them. Then was informed that they no longer had my size in stock so I could only exchange them for a different size. This turned out to be okay, but 4 months after I got the boots theyve worn a hole. I contacted Paragon Sports and was told they no longer accept returns and that I need to talk to the manufacturer directly.

Good deals. Up to 75% off

A truly incredible store. Wide selections equipment for all kinds of sports whether it be football or camping, they literally have it all. It is always so exciting to enter the store. I love Paragon!!!

Been here before but this time wow. Yvette helped me out in a few departments mainly men’s running but she knew everything! even helped me immediately find “those energy gel cubes”.... in 2 seconds she turned around and had me in front of this amazing product I hadn’t found in 5 years or longer. Bravo Yvette amazing. Thank you! And thanks paragon for the best sports stock in nyc.

I went there looking for a ski jacket. It was extremely hard to find assistance, and when I finally got someone to help me I encountered rude and unpleasant service. Seems like the staff is tired, cranky and mismanaged.

Nice quality items, love this shop.but ut was pretty empty today though it was a big warehouse sale in the basement.

Great service, knowledgeable staff!

You dont need to shop anywhere else. Paragon has everything, the employees know the merchandise, and the prices are competitive. Dont buy online. Just go to Paragon and find what you need and you take it home the same day. Its an amazing store for every sport and activity. Ive gotten three different wet suits and other scuba gear, hiking boots, sneakers, yoga gear, camping equipment, an awesome down coat, swimming goggles, etc... Paragon really does have it all!

I found the soccer shoes I needed for training. I think Paragon is better than Models or Dick’s. They have all of the things they have but with better customers service.

I stopped by Paragon yesterday to exchange a pair of boots and was greeted by Asha. She was very patient and after telling her what I was interested in, she brought back 4 different possibilities. Most customers dont realize how many brands are offered and the time it takes to find the proper size and style. And most patrons dont put the shoes or sneakers back in the box if their not happy with the fit, giving the staff more work. Please be patient when visiting the footwear department, its not an easy task for them to give 5 star service.

Greatest sports store ever for me. Right now they have a warehouse sale, everything downstairs is 40-70% off.👍👍

Need sports gear you can always find it at paragon. I’ve been shopping here for a couple of years and I always find what I need.

Shout-out to the best employee of Paragon Sports, his name is Blaise.We went last week looking for a sweater that we really wanted to buy time ago, and unfortunately Paragon brick and mortar store didnt have that sweater in the size desirable. We look on their website and it was available there, we had a gift card though the web did not accept to use gift cards bummer.We asked a manager if we could order it online and pay it on the store and he said was not possible. Then we luckily asked this awesome employee and problem solved, he made his best to make it possible 🙂💪🏼 and he did it.So happy he made his best and finally we were able to ordered it 🤗. We are very satisfied with their customer service and products :)Thank you!

GREAT SERVICE 👍

I stopped by on Thursday searching for a parka and found a few on sale.Steven was there to help and was very kind and patient. Connor also took time to help as well. Ive always appreciated the staff and love this store.

All good

This store was great in its hey days. However if you want to waste time and effort. On running shoes, hiking and time permits snow boots. Then this is the best place to go. Theyll make an attempt to see what they have and tell you its good.. I want ed to give the store one more chance. I figured you cant mess up selling hockey skates. Let me say they will try to sell you what ever they have in stock. There is no skate warmer .When I asked about CCM skates I got a vague look. At this point I walked out and headed out and upstate, NEW YORK

Terrible customer experience that you should avoid. Their price match guarantee is a complete lie. I bought a pair of boots and asked for a price match the day after. They quickly responded my email by saying We have it for the same price, when I had the invoice as proof that they sold it at a higher price. They are deceiving and will do anything to get more money from you. NOT WORTH IT.

Waited an eternity for a shoe size, no employees in sight after the one employee that let me in. Finally found an employee who told me to go downstairs to their stock room to find the shoe size I wanted as it would be quicker because he was busy lol these employees seemed miserable #neveragain

Great store with pretty much everything you can think of. Sports wise, but even hiking, and tech. This store got it all even a sales area with shoes and clothes.Just go here it is a must I was blown away of the range of stuff they got from all sorts of brands.