Very impressive, giant, two-storey store near Times Square and the NY Public Library. Well laid out, with lots and lots elbow room for these Covid times. Lots of light, too.

This store has a lot of nice coats and fashionable jackets and sweaters. However, prices are high at this store, so be prepared to spend a pretty penny. Lots of coats for your selection. Small normally runs out for every single color. But there are a lot of good selections. Some jackets and coats ranges between $125 - $300. You may be able to find your selection(s) online and at a discount.

Super clean, spacious, organized, and extremely bright. Everyone was friendly as well. They didn’t have what I was looking for but helped me order it online (and have it shipped to the store). Recommended.

Store is nice. Staff is friendly. They dont bother you unless you ask. Clothes there is always good. Wish there were more things on sale.

Came in in dire need for a backpack for my daughter. Received assistance from two wonderful employees (sorry cannot remember names). They both gave me recommendations based on the needs of my child. Walked in and out in under 5 minutes with a bag my child ended up loving. I will be back for my jacket needs. Awesome customer service.

Baby girl love her Northface Nuptse 💙

I went to this store today and had a terrible experience. I was looking for a backpack and found Jester on their website, which looked nice and seemed to meet all my needs but wanted to check and try it on in person. So I went to the store, looked around in the entire store and couldnt find the backpack so asked one of shop staff at the backpack section if you had Jester backpacks in the store since I saw a variety of color versions of it online. She said they didnt have mens version of it there, which I was looking for, and only had womens version. I asked her why they didnt have any of mens version of it in this big store and she rudely responded, I dont know. The company is controlling it and just check the womens version. They are exactly the same as mens and go online. That was unkind and I was so offended. And the information she said was totally wrong, the mens version and the womens are different size, I checked on their website. If a sales person gives customers a false information about their products with that rude attitude and If a flagship store like this big doesnt have a variety of their products which are on their website, would you go back to the store and shop there? I would never and wont. So disappointing.

Great place to buy north face product. Nice customer service and people are very helpful

Store was clean but maybe not much selection?— maybe they have more products online than in the store?

Loved it! Found most of the items that were in my wishlist and left with more than I anticipated. LOVE The North Face!

Big and spacious store. They have a huge variety of Nort face clothing from hats and pants,to coats,jackets and gear. Friendly team oriented employees. I love the service and the suggestive sales they inform and show you of. Keep up the good work North Face 5th ave 42 and 43 Street sore I will be back soon. Thank you for your help.

Alot of great inventory and great staff to help you find what you need

Store is well organized and all products are displayed properly. Makes it easy to check out stuff.

Actually for camping/hiking store I found it to be lackluster in fact it was boring one tent set up cmon man its the north face.the people working there were very friendly and helpful

A large warehouse-like 2-story space in NYC houses the NYC flagship store of The North Face. Having been spoiled by the recent floor of outlet stores throughout the country, the non-discounted prices for items found this retail store definitely presented some sticker shock. However, given the quality of product and the lifetime warranty on all products, The North Face gear will pay for themselves throughout the lifetime of usage. This retail store only carries the most current products, so some of the more classic items like the fleece jacket will have to be purchased from online or the outlet stores.

Very big for what little options they have but the vibe was quiet and chill barely people there during after-school hours

Great space, very open. I am glad they kept the old bank details. Neat flagship store.

Staff will make eye contact and ignore you without hesitation. Wanted to buy around $250 worth of stuff. Guess I’ll go elsewhere

The 2-story building is spacious and well-managed. Has a good changing room.

Always great when I get there. Everyone greets me and treats me with the respect i give them back. I love the north face store in 5th Ave!

We had to return something purchased at another of their stores and we didnt have the receipt, the workers and managers were not particularly cooperative and looked for reasons not to help us. Arrogant and unhelpful.

Amazing place! the jackets are so good but i just wish they would put sales. first of all, the staff here are amazing! one man greeted us in the front of the stairs and gave us a tour and showed us prices. he was so patient and he didn’t care if we bought something or not. FIVE STARS!

Awesome store got a new combo laptop and camera gear bag last friday July 31st and exchanged it sat Aug 2nd for more comfy bag there costumer service was great and friendly i will be back for more gear eg: rain jackets asap

I love the north face brand & store..

More boutique than a true North Fave store packed to the brim with stuff. An airy and bright space that harkens back to the modern 60s. Interesting modernist art inside as well. Still boasts a good selection of winter and trekking essentials. A ton of variety in gloves.

Best place to get all your north face clothing

Really big store with great customer service! Really appreciated the assistance provided by one specific employee. He was great. Only giving 4 stars because theyre limited in stock. Was unable to find my size in a specific sweater I liked. But overall great store

Big place but I thought it needed more regular merchandise, it had a lot of hiking merch,for hike lovers

Expect to pay over $100 for a jacket here. I came when it was on sale and got a really nice black jacket for $270. Super warm with two layers and a removable shell. They have goose down and their ball insulation. The jackets at Northface are definitely much warmer than Columbia. I wore my new jacket to Montana in March and I was just fine. I even had to take it off after awhile because I was so warm. The orange and other colors are a bit too loud. Im sticking to black.

First time there. Has some nice clothes. Store is clean and organized. Service is quick, pleasant and well informed.

I bought 2 jackets from here afterwards i regretted it. Then i went to the Timberland store better quality an priced very reasonable. You just paying for the name an i realize $600 + for 2 jackets just isnt worth it.

Excellent the staff is very helpful.

Great Store!!!!!! Great Service!!!!!2 Floors! (Heard there may be a Basement level as well) of North Face Product!!!!You can even take things off theStore Mannequins!!!!! Fantastic!

It does not have medium sizes for most of the Jackets.

Great store andvgreat service!

First time shopping there....Finding Christmas gift for my girl and I was in a hurry but the guy was great. So my experience was great and fast like the guy. Cant wait to go back. Dont have a picture since I said I was in a hurry but will soon

Low on stock if youre trying to find a specific size all they got is small medium extra small large maybe a double extra large but if youre looking for bigger sizes for tall and big men or women youre going to have to go online or visit the other store on 74th and Broadway

Great place to shop. Just got a bookbag

Worst security ever, somebody just steal my umbrella and they can’t do noting :/

Great customer service. Bought 2 jackets for my friends with the help of staff in and out in less than an hour . Love north face winter clothes

Very well designed shop with incredible variety of North Face branded clothing and apparel

Not many variety of products the guy of the first floor is not a kind person

I love the north face sweatshirts so much. They are so warm and comfortable. I have like a million north north sweatshirts.

Our experience at this store was wonderful and especially I really appreciate Lulu the cashier lady who was very kind, patience, efficient, professional and cheerful. Thank you for making our experience pleasant. :)

This store has a lot of nice coats and fashionable jackets

The staff was very helpful, they were very attentive in trying to help me find my size. Unfortunately, they did not have what I was looking for.

Beautiful view

Decent stock considering it looked like they got cleaned out for Christmas...

Great jacket and gear

Winter is coming and TNF is my choice.

I was looking for a new coat as the winter cold months are approaching. Northface has always been my go to brand. The warmth and comfort of the coat is what I have always loved. I shopped around and found out they had a store right here in Manhattan NY. I called got the hours due to COVID-19 and jumped on the train.I purchased a new parka for this winter YAYY ME!!!There was a few others I really liked, but I’m going to have to make another trip.They are really fare at the prices especially when you are comparing them to the outlets your only saving gas and toll.

Incredible people working there.

Love the place. They always have your needs.

Great service onformative about products and help the entire time we shopped . Coat service awesome

Selection is Sparse for such a huge store ... You see the Supreme Kids sewing up their wares here ... Good stuff for the custom patch section ... You can return your online orders here but the one uptown seems to stock more goods. A big stop for tourists!

They do not have all the inventory and have nothing in stock. upon asking the sales person they said whatever we have is on the sales floor. we have ordered 2 items from online and wanted to exchange but they did not have those items in stock. also we liked 2 jackets that were in the store but they did not have size M and L.Also we were in the store with our 4 months old and wanted use the diaper changing station so we were looking for the restroom. the person said restrooms are on the second floor. we went here and looked for the restroom sign which we could not find. but it stated outside the elevator the restrooms were located on 2nd floor.when we asked the person for the restroom location he pointed to the back of the store. we went there and asked another person for restroom he said its out of order. my wife asked him if she can use the ladies room as she wanted to change the babys diaper. the person said that is out of order too. she said she dont want to use it for her self but just the station he went to ask the manager and came back and said manager said NO. we spent $300 in that store and this is how we were treated.this is a high end brand and have no respect for the customers.

Nice place. Big and lots of choices just i wish they put sale on there items.

If your a dark skin color they follow u around the store as if you can STEAL A COAT. Smh only in nyc will they do this I will never spend another $300 in this store again

They went above and beyond to help me find what i needed

Very good looking shop not a lot of place too sit got my self a good looking jacked (went here in febuari 2020 ) so i didnt get corona when this pandemic is over u sould go and visit it here

Knowledgeable, friendly sales associates.

I was hoping that I can find nice t shirt, but ...

Great people and customer service. They had exactly what I was looking for, a large backpack that looks sporty, professional, and has enough space for all of my gear I use on jobsites! Great place to get a backpack of youre looking as someone that works in field service and in NYC.

Good stuff

Great selection of product. Employees were very friendly and helpful. Bathroom was super clean and smelled fresh. Was worth the walk and ferry ride across the river.

Horrible service not friendly very stoic staff and seem bothered by customers presence, Im a first responder and essential worker and I looked for assistance to purchase a coat and although the merch is great this location wasnt a good time

Lovely store with pathetic service!

The location here is great. Lots of stock, friendly and helpful employees and looks modern. I bought two parkas here...one for my wife and one for myself. Great quality. We’ve had some cold days and the parka has kept me extremely warm. The North Face is high quality gear. Never stop exploring is right!

Wery nice place

Life time warranty. Nuff said.

Near and organized

I entered the store. Asked for a product that was own the main floor display. It took over 15 mins for them to even acknowledge me and ask me what u was in for. When I asked for the product they immediately shut me and said I don’t have the product. Very bad experience.

A good place To go if you are looking winters things😍😘!!!!!

High quality brand! This is a big store with a large selection of options. It is two floors worth of amazing products. You can easily find what you need. You can most definitely end up splurging. You might just end up walking out of there with two large bags of North Face hoodies, backpacks, boots and gloves. The staff do their best to keep everything in order and are awesome. It is a really cool set up. Go check it out!

So glad I shopped at North Face on a day like today! This place is amazing! Everyone is very helpful, its aesthetically pleasing and conveniently located on 5th Ave near Bryant Park. They have a great selection of smaller items like hats, gloves and jackets along with the bigger items like tents. Overall great store for all your North Face needs to deal with the winter vortex!

Always great!

Nice store

Awesome store

Store help was very slack like they didnt want to be bothered or something!

Northface flag store

Well-stocked store. I mean, you can buy a full body snowsuit. Everyone was friendly and helpful enough until I checked out and asked about sales tax. I guess once the person helping me realized I was from out of town she didn’t feel as friendly. That’s OK. I did learn NY doesn’t charge sales tax until $110. Cool.

I went there to exchange my jacket luckily I didnt have to wait for too long because there was just 1 lady before me but, if I there were 3 or more people a head of me I would have waited for 30 min or more than that.Staffs were comfortable to talk to but definitely not professional. At first you might feel like dealing with bunch of clueless kids but give them chance, they will definitely help you.They were informative enough to let us know that there was another checkout place on second floor even though there was just 1 guy behind me and 1 beside me and not crowded. You judge.Definitely place if you are looking for friendly neighborhood customer service store of North face but, not a place if you want professional customer service.

I dont know how I could have gotten by this winter if I havent came in and picked up a few items. The price wasnt that bad, but the service was pretty great though.

I finally got to see the things Ive only looked at online. Like the expedition summit suite. Super cool and great selection of everything.

Employees were very friendly and helpful as you made your way through the store. Store was clean, organzied, and well stocked.

Great variety of clothing and gear. Only latest products are found here. High pricea.

Really helpful staff & great selection.

Awesomely goodI went to the north face looking for a jacket as I couldn’t find one anywhere, as I went there and had a look I didn’t find anything there that I was looking for, but thanks to the VERY friendly staff they had a check downstairs and sure enough they found something I wanted and I was stocked. Thank you very much to the Fantastic staff for helping me out.A must come for anyone looking for some jackets and everything else.

Totally awesome.

Great store. Very clean and great customer service. Everyone on point and very professional. Wont be my last visit, definitely coming back. Recommended to anyone out there looking for bags, shoes, sports wear in general ect. Loved it. Thumbs up.

Large store with plenty of employees to assist. Selection was terrible and they had literally no sizes in stock but the staff were very helpful and assisted with ordering off the website. Will not be returning to the store, you are better off ordering online and returning what doesnt fit. Waste of time to visit this store.

Great place and super nice staff

Recently did a make over and so it looks better. It wasnt bad back then either but now even better

Staff were nice but they knew absolutely nothing about the products they were selling. I didnt get any advice on materials or technical aspects of a $500 jacket I was looking at, but was told to be sure to mention that staffs name on the counter if I end up buying it.I came here right from Patagonias store and the customer service just has no comparison.I like TNF products, I believe they are still good quality and the design is above competition, but I will definitely not visit this store again.

Great service and selection. Was gonna buy online but decided to try on different sizes. I was not only informed about having an in-store student discount but that out-of-state shipping would be free if I closed the deal. Did so then and there!

Great service!! Awesome store

Kirk was super helpful and friendly.

I bought a Router Transit backpack from here. I did a lot of research online before I decided to check it out in store. When I arrived, I spent a lot of time checking out other bags. There was one bag that caught my eye that was much more expensive. A sales associate came up to help me. I explained my search process and the fact that I had narrowed it down to the two bags. Instead of pushing me towards the more expensive, newer and flashier bag, he recommended that I stick with the cheaper bag (the Router Transit) because it was a proven top seller and extremely reliable. I really appreciate his honesty, candor and willingness to downsell me to in order to make sure I was happy. Ill definitely come back to this store again for my future North Face gear.

Shop is very big but for some reason there was very little choice. No socks when we went (and when asked the staff indicated that arrivals were irregular and they didnt know when the next one would be), and their kids coats had plenty of sizes missing. Staff told me to go to Paragon for more choice!

Amazing customer service! Wide range of selection! Look for Mr. Lucas he has a lot of product knowledge.