The store is nice, but the service is even better. The merchandise is one thing, but the service is the separator. Thats what will keep folks coming back for more. A big shout out to David. He got a shirt down off the wall for me. A+

Nice selection of Orvis products. Very friendly service.

Excellent service and selection. I brought my Barbour jacket to Orvis to send in for rewaxing. They send in hundreds if not thousands of jackets a year and were able to provide a lot of information about the process. Even though I sent my jacket in around the holidays, it only took 4 weeks to get the jacket back. Thank you!

Love this store. Well made clothing. Have been here many many times. Nice staff. Hugh fishing Dept upstairs.

Im not one to leave reviews unless an experience exceeds expectations. Well, Orvis has proven time and again through their unparalleled customer service to finally warrant a stellar review from me. I have been a customer to the Orvis Manhattan store for a few years and have been outfitted with gear and always received personable friendly service. I would say this also extends to my phone experiences. Ive always been met with friendly expert fishing gear advice. But the real extra level is the repair service for broken, damaged, or faulty equipment. I have sent in several things and they have been repaired or replaced quickly and at fair prices that have exceeded my expectations. Orvis has won my business for life not based on one positive experience but a history of exceptional experiences. If there is better customer service out there, Ive yet to experience it...

I was recently perusing an Orvis catalog and noticed a particular jacket that caught my eye, but I was reluctant to order it without trying it on so I called this Orvis store on 5th ave. The sales clerk checked for my size and upon finding it she took my name and told me she would put it aside and awaited my arrival. I did make the journey and she was extremely helpful and the jacket was all that Orvis said it would be.

These guys were very helpful in selling me a new fly reel and line. They were excited to impart their skills and knowledge and I was happy to receive it. One of the two guys as only slightly judgmental of my fly fishing methods which Ive only come to expect in the fly culture but for the very most part... I really liked them and was a wealth of knowledge.On top of informing me of the products I purchased... They offered to be a resource for fishing conditions. I could tell really cared about the conservation of the natural habitat surrounding NYC.

Well-appointed storefront right across Fifth Ave from The New York City Public Library. Store is filled with classic clothing and other worthy items known by the Orvis label!

Great location by Grand Central Station and Bryant Park/NYC Library!Good selection of quality flies and Orvis products.

Staff is very helpful 👌

Has everything a fisher could dream of.

Awesome very high quality clothes.

Great staff

These guys are very helpful. Gear for novice, intermediate, or advance fly anglers on second floor. Barbour and Orvis outerwear on first floor.

Very horrible services

I am a regular customer of this Retail Stores. The thing that I like is the great quality of products at a very affordable price.

THE UPMARKET LL BEAN,Orvis is mainly a mail-order seller of good quality hunting gear largely worn by suburban fantasists, like me. One Orvis coat I own has a pouch for carrying shot ducks, and I am so citified I consider Prospect Park the deep woods. Still much Orvis apparel, cool luggage and equipment are displayed here on two floors in a cabin-like decor. An impressive array of rods and other fishing gear is here. Good place to return items from mail orders you rethink.

Great service. I wish there was a little bit more selection of Orvis brand products. They have some other related brands as well. But I’m always very happy when I go there.

I love the customer service in fishing department and the quality of the products!!!

The new location is brighter and more airy. The service is much better than it used to be. I dealt with a gentleman with a white beard. He tolerated the fact that I was on the phone the entire time I was in the store. I had no choice. I am not that dude. My only complaint is that the product selection from the Orvis brand was dumbed down. Everything I bought was Barbour brand. And even their selection of Barbour brand clothes was on the boring side. The Barbour store itself has a great selection of up to date fashion.

Well,its weird for me to leave comment for a clothing company,but...You dont get overwhelming attention from anyone.You might think spending $500 average for jacket is too unnecessary,but that $500 jacket lasts forever if you use and take care of it properly. (and they also take care of it for you if you dont want to deal with it - like reproofing,tailoring,alternating etc.)High quality products.Before spending up to a grand for a down,nylon jacket,go see this place first.

Ive been in the market for a quality bomber/Harrington jacket for the fall and happened to find their weather breaker online. I paid a visit to their store and met Dan who went above and beyond to find a the size that fit best for me. Had it ordered since it was out of stock in the color I wanted. Will definitely be back soon!

Always friendly and knowledgeable with the flyfishing gear.

Rob (Chicky) is fantastic. He manages the fishing department upstairs at 5th Ave and couldnt be more helpful in picking out the right gear or technique to use whilst fishing. The Orvis products are well worth the money and they have a great warranty program. If you fish (and shop for gear) a lot, look into the Orvis credit card as it has a very generous rewards program (particularly when used at the store).

Though i didnt buy anything, I liked the store a lot - totally up my alley. maybe next time.quick story here: whilst looking around some guy came in. the woman greeted him and asked if she could help him. the reply was something like yes, can you tell me where i can find a store in which I wont get harassed by the staff asking me what I want.. - a big thumbs up to the lady working there totally keeping her cool and not getting annoyed by such a j.rk.

They had binoculars when I needed them to see some shows. They were very friendly and helpful.

Still waiting for a call for a sweater that I reserved. Was looked at as if I didnt belong there. Only one staff member treated me like a paying customer should be treated .And not the other way aroundDisappointed at the end and sad because as soon as I walked in I was given uncomfortable looks . But you know what am good didnt expect that in a store like orvis,maybe its not the store in itself but most importantly is certain staff members am sure orvis has good people working for them . This is not a crucifixion only telling you guys my first and last experience with this store.Be safe be kind, am out .

Lovely store. Main floor snotty pushy sales. Upstairs a delight with assistance that knows products...and establishes clients...over just pushy single sales.

I love Orvis products and just enjoy browsing much the time.

Could stock more items

I guess it depends on your reason for going to the store in the first place and what you are comparing it with. I was looking for fly tying materials, fly fishing equipment and ladies fly fishing clothing during an 8 day stop in New York City. The materials section wasnt impressive, there was a fair selection of rods - not that I needed any - but not lots of other equipment. And there was very little in the way of choice for ladies wear. I found the staff not overly helpful. Compared with my experience at the Orvis store in Montreal - well Dan and his team in Montreal were amazing, the store bulging with gear, the biggest selection of ladies wading boots and waders I have ever seen, lots of fly fishing gear and if you wanted something not in stock, they ordered it for you.

Id probably like to give this place a 4.5. Anyway, the shop has some good stuff and the staff are friendly. If youre not familiar with American brands, but if you want to but something American, Id say give this shop/brand a go.

It was interesting to visit a store stocking Barbour clothing in NYC having travelled from Newcastle and being a Barbour fan. I hope its doing well over there!

Yes great store for mens outdoors type clothing. I like their shirts.

I love orvis and their store is the best place to check everything out!

Great clothes selection and very good customer service.

It was fair pricing when first opened then the prices skyrocketed

Very responsive and helpful.Had paint on my Barbour jacket - they sent it out right away.

Nice store! A lot of fly fishing gears and clothes

The inside has lots of shops with a variety for all in your group. Across the street from the outside mall, so you can do both.

YOU PAY FOR WHAT YOU GET. PERIOD

Cool! You find everything for fly fishing

The venue alone gets bonus points for having views of the Golden Gate Bridge right thuurrr, but extra brownie points for having a vast amount of space to house snow gear, kayak gear, hiking stuff, yoga wear. Basically, come here for all your sports needs and everything in between, this place is a better value than REI.

They charged me $20 to return a jacket that didnt fit. What more do you need to know?

Got really great help from the nice woman there picking out a jacket... solid Barbour selection.

Very very friendly and helpful staff who will do that little bit extra to ensure that you get just what you need.

Very disgusted and disappointed store😒

Super friendly and helpful staff. Dont just stop at the first floor check out the shop on the 2nd level.

Great Orvis store located on 5th Avenue in NYC. They carry a full array of Orvis products.

I cant make this up no one would believe me.I walk into a store by a product and get told it will be shipped to and you will have it a few days. A week goes by no product i go back to the store and the sales person says oh they were shipped on friday(it was a monday) you will have them in afew days. And the sales Person says i will email u a tracking number with in the hour. No email ever came. I decided on Thursday to call speak to a manager. He says they did not get shipped, they got mixed up w another person stuff. Whatever that means. But he assures me they will be sent that day. Great. Friday nothing, Saturday i go on line to track the package and it shows delivered. I call fed ex. IT WAS SHIPPED TO THE WRONG ADDRESS

Always professional service and exceptional fly fishing gear.

Very knowledgeable and helpful staff, I highly recommend this place!

Super nice and helpfull crew!

Bought a gift for a friend very helpful staff !

Great selection, excellent stuff!

Great selection and passionate, educated staff.

Great staff eager to help!

Great place for me I mean Hunters

Very helpful and knowledgeable staff.

Friendly knowledgable staff.

Great store. Closes early

Love their outerwear and customer service.

This is a great location -- knowledgable staff and excellent service --

What planet are these guys from..Fifth avenue rents....and they CLOSE at 6pm?????? Im a typical customer...and I need it to saty open later to get there.

Excellent fly tieing classes

Excellent clothing and incredible value.

Again, I must been a passersby with my phone on!

Great store friendly staff

Haven for outdoor lovers especially Barbour lovers

Not the cheapest but the people its very polite and professional, so you want to buy the entire store

Good stuff

Everything ya need for fly fishing!

Very helpful staff.

Not much of a fishing shop, more like a clothing shop...

Need deals on tackle......to high price sometimes

Nice Store

Great service

Always the best

For older people

Good

It quality clothes

Shopping

Great staff!!!!

Love it

👌👌👌

Complete Orvis house for the flycatchers. Clothing and miscellaneous items. Excellent attention. There is a girl who speaks Spanish. @joesmoboca

One of the best fly fishing shops I have ever visited.

The shop assistant was kind and the atmosphere was easy to shop

Good shop products first quality expensive prices

Spectacular place, all for fly fishing and more

Good attention

Best outdoor shop ever😎👍🏾👍🏾👍🏾🇺🇸🇺🇸🇺🇸

Great shop.

Beautiful place, very nice clothes and fishing items.

Really expensive. It is worth it if you have the right budget.

The big Apple!

Very good

Nice

Excellent