Needed to buy a new refrigerator quickly one month ago (mid June). Shopped around Naples and settled in with Robert Ross at Bill Smith. Subsequently bought an LG 4 unit package of appliances which were delivered within one weeks time. Home Depot had a similar package that was over $1000 more totally and could not be delivered for over one month. The Range was dented when delivered. We refused it and Robert replaced it and delivered a new Range the next day. Great service with no pressure. Higly recommend Bill Smith and Robert Ross.

We were greeted warmly when we walked in the door and told that someone would help us momentarily. After about 5 minutes a gentleman approached us and asked if he could help us. We were looking for a replacement clothes dryer and he was very nice in letting us just look at what dryers they had on the floor. He maintained his social distance and had a mask on. He answered all my questions and concerns and was not pushy but helpful. We finally reached a decision on the dryer we were comfortable with and arranged for payment and delivery. The entire process was very comforting and we were glad to have had such a great experience! Thank you for great service!

Had to change my 5 star review to a 2 star.helpful AND accommodating. We had a price point we didn’t want to exceed and a delivery date to meet. Our sales rep Lawrence aided by a very helpful store manager (sorry I didn’t get her name) set us up with name brand Refrigerator, slide in range and dishwasher and made it all happen quickly. Thank you and highly recommend you.Update: we received a call on the day of delivery letting us know our refrigerator is damaged. A replacement was found but won’t be delivered until the following Tuesday. Over a week later. When the delivery team arrived. Our Dishwasher had an obvious dent in the door that we can only assume had been there for awhile since it also had rust. Still no word on a replacement.On a positive note. The slide in range was fine.

This was our first trip to Bill Smith and we had a fabulous experience! Alex Schuster took excellent care of us and happily answered our long list of questions. He was extremely knowledgeable and helped us select appliances for our new kitchen as well as a new washer and dryer. They also match the big box stores prices. No need to look anywhere else!

Last week I gave a not so favorable review regarding Bill Smith, I would like to change that review. I did have many problems with a range I purchased from Bill Smith and I understand they only sell and are not the manufacturer but I needed help from someone, this range was really a lemon. After posting all the repairs the manufacturer was doing with no success I received a call from someone, within the Bill Smith Company and he told me Bill Smith will stand behind what they sell and will replace my range. It was arranged to have a new range installed within 4 days and I am happy to say it is working perfectly. They really are true to customer care, which is a rarity today. I most certainly will be shopping there again. Thank you Bill Smith

The service was professional and courteous. The store is very busy. The prices are the best in town. We shopped other stores. Robert was very helpful. God bless USA!!!😇🙏🙏🙏

I ordered 3 appliances. We have two of them which took months to get. We are still waiting for a refrigerator and since we won’t be back in Florida for a few months, we don’t know if we got it or not. Probably not since there is no one to receive it!

The gentleman that (Bill Smiths) had sent over to my home (Tony) was a gentleman and very well versed in his profession. Made his diagnosis and within ten minutes job accomplished!This is was SERVICE should be! My hat goes off to Tony and to Bill Smith Appliances!Should I say more?

Waited four months for a stove. They kept pushing back the date. I understand there is a pandemic. Followed up multiple times, they kept telling me I was first in line and the date got pushed back further and further. When I decided to cancel the order miraculously the stove was available that same week. Attempted to deliver, but delivery people could not remove or install a gas line. These people are rude and morons to boot. Not a good combination.

I made one phone call to Bill Smith Electronics & Appliances, told them what I was looking for. In less than 30 minutes I received a quote and approximate delivery date. (pending any covid issues). They were great.

Bill Smith appliances are of quality grade. The service technicians that delivered my refrigerator and installed we’re courteous, knowledgeable and completed the job perfectly. Thank you Bill Smith!Peter De

We recently purchased a new refrigerator from Bill Smith appliance and electronics. They were very helpful in helping us to decide and make our selection. They arranged a prompt delivery because our existing refrigerator had ceased to function. The two men who delivered were excellent. They were very careful coming through the door while removing the old appliance and installing the new one. I would not hesitate to recommend them to anyone needing new appliances or electronics.

I purchased a kitchen suite of GE appliances from Bill Smith several years ago. All was well until I discovered that the dishwasher neither cleaned or dried dishes. I called right away thinking that it was under warranty, but only got a runaround until I insisted that someone come out to look at it. The serviceman agreed that it wasnt functioning properly, but couldnt find anything to fix on it. Therefore, it is mine for keeps. So I have learned how to deal with it. Separate items that arent clean and hand wash; dry EVERYTHING; never put knives in because they rust when sitting wet. Youre welcome for those tips.

While Alex & Bill Smith( Naples FL ) was a fine sales help the orders were complicated by very long delays ( partly due to COVID ) and delivery on two occasions was most awful. Both times we received damaged doors on appliances - then we are sent through hoops to get service and expect more delays and inconvenience on the matter since we live out of state. It took many months for the orders to come in and many weeks for one of the service issues to be addressed and the delivery man smashed into the door and broke a key off in our dead bolt so that is now another matter we have to deal with . I never had any issues with Good Deals or Home Depot, Lows, but thought we give Bill Smith a try and receive access to better products ( which may be the case ) and service ( which so far has been disappointing at best ) with Bill Smith -

The sales reps and manager at Bill Smiths were professional, courteous and informative. They were not aggressive with sales pitch. I am so pleased with our purchase, their delivery and installation. Would not hesitate to recommend them. They match prices too, so much better package than Home Depot or Lowes could offer.

Very fair and a great place to purchase appliances trust worthy and knowledgeable

Great people to work with for your appliance needs. Good prices and good recommendations on installers who are professional and punctual.

This is a great place to shop for appliances! Great selection, helpful sales staff, quick and professional delivery! We purchased a new washer and dryer on Tuesday; they were delivered and installed on Thursday! They took away the old set; and were very careful with our home.

That don’t fix things under a Decent time. It’s been two months and my fridge raider is still broken and now My washing machine and dishwasher are broken now

We were very pleased with the repair technician who located & unclogged a drain on our Viking refrigerator last Monday Oct. 26th.The tech was most professional & efficient!

We bought new kitchen appliances a little over a year ago from Bill Smith. We have a great history with them both price and service. On recent Saturday of holiday weekend our refrigerator quit cooling. So coolers and ice until Tuesday am. Called Bill Smith..they sent out technician early Wednesday. Compressor had failed. Since an LG and LG had to repair...Bill Smith bought us a loaner. What a blessing. LG texted us and assigned a LG authorized repair shop . I sent photo of fridge model. Part had to be ordered. Part came in and fridge repaired following Friday . Thanks to Bill Smith, we survived comfortably.Thanks to Michelle and Paula and to technician Anthony for their caring attitudes. Thanks also to Diamond Appliance Repair...friendly and efficient...Brad, Jason, Jackie and KathyI would, without hesitation reccomend Bill Smith.

Our fridge quit in the morning, and I got on the phone with the Naples store to see if they have one available. Michelle spent good 30 minutes with me going through the inventory and eventually we found a fridge that would work out for me but it was in Fort Myers - we ended up buying it. Huge thanks to Michelle, she helped us save our groceries!

Rep was knowledgeable about what I needed (washer & dryer) & she helped me decide on what to buy. I’m very happy with my purchase. Delivery time was quick & delivery men were efficient & on time.

Another outstanding experience dealing with Bill Baker! We have been a customer for years and have always been pleased with their service. Their delivery guys were great as well. Arrived early and worked efficiently and they were extremely polite!!!We will return again if needed!

Mike Steitz is a true professional. Excellent product knowledge, very friendly and caring. Weve bought 3 appliances from him now... and we arent shy about recommending him to all of our friends and family.

I always feel better about my purchase with the knowledge and customer service Bill Smith has to offer. Thank you!

Excellent customer service and very knowledgeable salesman!

Great service, staff was friendly and helpful.

We purchased a GE Profile refrigerator, stove and microwave after our refrigerator died on Sat. By Tues. afternoon we were sitting pretty with our new applicances. BILL SMITH gets an A++ from our sales consultant, Bruce Cohen, to the installers. Bruce was diligent in getting us the very best price. Everyone we dealt with was knowledgeable, professional and courteous. We were informed every step of the way. Since this was during the Covid crisis we appreciated the fact that everyone wore masks. Cant recommend BILL SMITH highly enough.

We purchased a refrigerator yesterday . We were so pleased with the service from the minute we walked in the door the service was excellent. Salesman knew the products inside and out. We had so much to choose from would definitely highly recommend them .

The delivery was excellent. They were neat polite and very quick. The only problem we have had was the dryer was blocking a drawer, an easy fix.

Bill Smith is always the appliance center I recommend. They are pretty friendly and attentive. I recently purchased a Bosch Dishwasher and I love it. When clients purchase an entire condo appliance package, they are one of the few that WILL install the anti-tipping device on a Range without being asked. A common inspection item is this safety feature NOT being installed. Home Depot/Lowes and discount appliance centers rarely install it. They are local to SWFLA and I highly recommend their appliance products and installation service affliates. Someday I hope to purchase the LG Double Oven with the cobalt blue interior from the Smith family.

My experience has been less than desirable, especially related to the service end of the business. I always feel that you can tell a good company when you are experiencing a problem with your purchase, do they support it and make it right, my experience with Bill Smith so far is no. $9000 for a refrigerator seems to be a rather costly product, so I guess Im assuming that it would be backed up with equally good service after the purchase, not so. I was repeatedly asked to take a video of my refrigerator not working, so that Bill Smith can send it to the manufacturer to prove its not working! Yes, I asked this many times, simply because I couldnt believe what they wanted. I thought that by simply telling them its not working, that would be good enough, otherwise why go through all this hassle? Hopefully Ill finish this issue with them, but going forward, they are off my radar for purchasing anything.

Rich did an excellent job. Very thorough, helpful and efficient. I will ask for him again next time. Well done!

Excellent service and a beautifully laid out showroom. Sales Consultant Alex Schuster provided immediate help in serving my search for a new refrigerator. His follow up with emailed paperwork for my order was as he stated.

After a horrible experience with an irresponsible repairman, we were delighted with the always professional, helpful staff, both on the phone and in our home. Weve bought several appliances from Bill Smiths, and found this experience to be no different than in the past. Prompt, courteous, on time and thorough. We couldnt be happier.

Remodeled kitchen, shopped around for appliances and found the staff at Bill Smith Appliances (Neapolitan) so excellent! Had Steve Nielsen understand what I needed and gave great recommendations and knowledge on best style, brands & value that worked perfect. Found rest of staff always available to jump in if Steve was not available. Delivery & installation went as scheduled, all installers so respectful. A+ all the way around! Highly recommend!

Had an amazing experience with my first purchase ever of a washer and dryer. Michael and his staff made the purchase and delivery a breeze. Highly recommend!

The delivery was fine the set up was faulty. The representatives did not hook up hot water and the dishes were not being cleaned. I had to call for service. Now the machine is fine.

We appreciate the product knowledge and service provided by the Bill Smith team. Our sales rep Steve Valentine was able to answer all our questions and make recommendations for the right product for our needs. We especially appreciate their price match policy and their willingness to offer all available discounts. A very pleasant experience from start to finish. Carol & Jim McDonough

So far very good service when ording my new washer and dryer

Very pleased with the 2 delivery men ! Job was completed with no problems & they were very professional and polite. They explained everything I should know about the fridge . I will recommend your business to others looking for appliances. The drivers name was Nathan .

After almost a year of being out of commission the Naples store is finally open again! Bill Smiths team did a terrific job with this unique showroom. The selection is incredible, and the showroom is impeccable. Definitely make sure you go check out this beautiful store!!!!!!

My salesman Alex waited on me but never smiled or seemed happy to have anyone in the showroom. He did answer my questions but offered no information on his own. He only answered what I asked him.Today I called the store and spoke to Steve who did seem enthused to talk with me and take my order for a new dishwasher. Thank you Steve😀

We got to store at 6:00 (closes at 7). Steve helped us. He was patient, kind and answered all our questions. He pointed out the similarities and differences in each appliance. Because of his patience and knowledge our decision was easy and good.

Very pleased with my recent Bill Smith Appliance experience. Judy was very helpful in resolving a refrigerator problem I was having in Naples, FL but troubleshooting from NJ. Will shop here again.

The salesperson took us right to the dishwasher we were thinking of purchasing. He explained why it was rated number one by Consumers Report. He also arranged delivery, installation and removal of our old dishwasher within five days. This whole process took less than 30 minutes.

Great store. Great people. Very happy with my purchase. Frank was great to deal with. He was extremely knowledgeable and made our appliance purchase so easy. I will definitely be returning to this store in the future.

I came in to purchase a washer. A gentleman by the name of Dorgelino helped me out. He was very professional, patient, and knowledgeable on the appliances. I seemed to be asking a million questions and he made sure to answer each one. I’m so glad he helped me pick the perfect appliance for my new home. He provided an extraordinary customer service experience and I’m proud to say Bill Smith Electronics & Appliances has a new customer for life!

Went looking for a refrigerator as ours had died. The sale woman was extremely knowledgeable, price was comparable and was delivered next day.

Quality products and professional service. From sales to install, we felt treated fairly and professionally treated. While some items do not have significant price flexibility, they worked with us on prices.

The delivery went ok with two exceptions. The installers had a problem installing the new water hose due to the tight slot in the kitchen for the refrigerator. So they installed the ten year old water hose from the old refrigerator. I’d like to see if we can get a new hose for the new refrigerator. Also, the refrigerator looks a bit off kilter. The installer tried to level it but to no avail. I’d like to thank Bobby for getting the delivery on Saturday. Any help with the two issues above would be appreciated. ThanksJohn Biggs

I asked for the impossible. Calling a Thursday and had my appliance delivered and installed by Tuesday the next week. NO ONE COULD DO THIS FOR..I called all around town and was told it would 2 weeks. Thanks to Lawrence at Bill Smith for taking me serious and taking good care of me!THANK YOU BILL SMITH

The worst customer service experince ever. found out that I paid full price for open box and manager was rude. just purchased a new home and need all new appliances will never use them i will share my experience with everyone at Meteterra, dont go near this store

Best place to get your appliances hands down!! They beat anyone’s prices and have their very own service center. I challenge you to find someone else local that does! Sold!

The people here are very friendly and helpful. Michelle was knowledgeable about each appliance I was interested in purchases. They are honest and aim to please.

Bill Smith Appliances delivers amazing service beginning with a professional sales team to the installation completed by a seasoned expert!This is why I would never go to the other home improvement box stores, because they cannot deliver this type of service. Bill Smith also is competitive with pricing !

Friendly sales people and great experience!

Great sales experience over the phone.Bobby was very knowledgeable and offered excellent service to hold my products until I am ready to install them.It’s a pleasure doing business with Bill Smith Appliances!

The price and service were outstanding!Will undoubtedly use Bill Smith for all future appliances.

Great store. Went in to look for a washer and dryer and also ended up with a complete kitchen package. Bill our sales associate was great.

Alex was very knowledgeable and helped us decide on everything w we’re looking for. Hopefully our delivery will be fine also.Thank you

We came to Bill Smith just for a quote and ended up buying our appliances here because of the customer service. They have an amazing selection and people who know the products.

We walked in to a terrific showroom with more options then we knew was available. It made the decision process so much better. And They matched or improved everyone’s Black Friday offers. I wish I found them 1st.

Steve Valentine worked with me to ensure I got exactly what I wanted and made sure it was delivered on time. I highly recommend him and the business as they were very responsive and provided excellent customer service.

Excellent service, very professional, quick delivery and fast Installation. Kudos all round. I would recommend Bill Smith Electronics

Michelle Hitt, my salesperson, was extremely knowledgeable about cooktops (and probably other major appliances - she also helped with suggestions on an upcoming stove hood purchase). I had a terrible experience at Lowe’s and was so glad I went to Bill Smith instead. Like night and day. The staff knows what they are selling and are courteous and professional. They match Lowe’s and Home Depot prices so there is no reason to go elsewhere.

Bought a French door refrigerator recently.Pleased with the service, delivery & installation. Appliance looks nice and is working fine so far.Would recommend your store.

First experience for me at Bill Smith Appliances & Electronics and luckily my Bill Smith associate Michelle Hitt was wonderful. Michelle was very knowledgeable and got me a great deal. Plus Bill Smith does not charge for moving an old appliance to the garage or haul away as the big box stores do. Thanks again Michelle.

I highly recommend Steve Valentine. He is a very knowledgeable and trustworthy salesman. Working with Steve has been a pleasure, thanks Bill Smith, for giving us nothing but the best.

Steve Valentine was very patient and helped me with all appliances I need for a remodeled kitchen. I was very impressed and felt confident in dealing with Bill Smith. Thanks!

Very helpful. No high pressure tactics.

Better prices than online and personal service is great!!! Maybe the brick and mortar appliance places can survive!!! I thought I would stop in at their store and it was a wonderful experience

I was very pleased with Bill Smith appliances. When speaking with the sales people it was obvious they are very knowledgeable on the products they sell, this made my buying experience quick and easy. I would recommend them to anyone!!!

The new store in Naples is great. We ordered all new appliances for our kitchen. Service was friendly, knowledgeable, and complete. Can’t wait for the appliances to arrive.

I have been shopping at Bill Smith for years. Professional, courteous and NO pressure. Explains the item and difference between models. Will be returning soon for t.v.

I recently bought a washer and dryer! I love them and the salesman was very helpful pointing out my options for my small space.

Today I went in search of a washer and I walked into Bill Smith appliances . the gentleman that took care of me he was very helpful. he had answer all my questions that I had .I walk out of there with a washer

Beautiful Store, very knowledgeable Sales Staff, EXCELLENT Choices..😏😏

Dorgellino Valcin provided us with excellent service helping us select a dishwasher that would meet our requirements. He knew the products and was able to point out the features in each model we were considering. He was very pleasant and affable.

Very helpful in assessing what would work in my space.

Great customer service. Very caring staff!!!!!

Great showroom with lots of options. Knowledgeable sales person helped me compare units.

We were very pleased with your sales agent, Alex Schuster. He was professional, polite, very knowledgeable and friendly.

My wife and I have been going to BillSmith for years. There truly isn’t a more professional appliance/electronics dealer anywhere. If you live in SWFL and haven’t stopped into one of there locations, I would strongly advise doing so for your next purchase. This company always has the lowest price, the most knowledgeable staff (by far), and they service their own products!

Very knowledgeable, patient and answered all of my questions. He offered plenty of solutions for me to consider-awesome!

Worked with Bobby. He was very knowledgeable about the stove choices and helped us to quickly decide on which stove met our needs. Pleasure dealing with him.

Steve Nielsen was great to work with. Knows the products and market. Will likely return for TV and other needs.

Bart was very friendly, very knowledgeable, and not at all pushy. It was an enjoyable shopping experience and high quality products.

As always, a professional, no pressure and satisfying purchasing experience. There’s a reason Bill Smith Appliances & Electronics has been around for so long.

Of all the places that I shopped for a new TV in Naples, your service was far and above all that I experienced.I will be a returning customer.

Steve was very helpful and shared great insights on the products. We got a deal that we couldnt pass up.

Alex was friendly and knowledgeable in the items we were interested in.Alex took the time to listen to our needs and made helpfully suggestions.

Bill Smith Electronic and Appliance is horrible to deal with! Bought a new LG refrigerator and within less than six months the automatic ice maker stop working. Bill Smith does not stock parts, so I will have to wait over two months to get a replacement for this defective ice maker!!!!! I will also never buy another LG product. The service department at Bill Smith is also totally clueless!

Always the same 5 star service. They go above and beyond to make sure you have choices and quality.

As new property owner in Naples, we visited the Bill Smith store on 41 off Seagate Rd. We were fortunate to have Mike Vinci as our sales agent. Mike was highly knowledgeable and walked us through the options for all new kitchen appliances. His customer service was outstanding. When we had a problem with a manufacturer rebate program, Mike was personally responsive, returning calls promptly, and emailing so I knew where things stood. Delivery went smoothly and the products are great. Later, when the rebate never arrived, Mike again took personal responsibility and called the manufacturer and rebate company and got it taken care of in one day! I would highly recommend Mike for any purchase you may need. He didnt try and up-sell us and was genuinely interested in meeting our needs. Great job Mike. Thanks so much!!!

Very disappointed in service. We bought a complete LG kitchen and after 90 days needed a service person for discoloration on stovetop. Manager asked secretary for pictures and twice refused to have anyone come out without ever getting on the telephone. We called LG and they are sending service person. The reason we chose Bill Smith was we thought they would treat customers respectfully before and after the sale. We were most disappointed.

Excellent service, Alex Schuster went out of the way to accommodate me! I would highly recommend Alex & Bill Smith Appliance for all of your appliance needs.

Straight forward sale of the correct microwave carried out smoothly and efficiently

Very professional, great prices, very easy to work with. Bill was great