Best buy has become one of the last places you can actually get good customer service! I cant even believe the difference when you visit here vs anywhere else when it comes to a staff that is trained and has the autonomy to actually handle your issues and help you find a solution! I have had multiple sales people over the last 2 months go out of their way to find me answers vs just saying something cannot be done. I highly recommend buying from here.

I went in looking for a laptop. I walked out with a Chrome book. The guy working that section is extremely knowledgeable. I wanted something different and I got it.

On July 17, 2021, I had received an exceptional service by ALI, an employee at Naples Blvd store. She had approached me before the opening hour at the front door. After carefully listening to my urgent need for an early meeting that day, she let me in and attend me. I had never received such special service during my 29 years living in Naples.

I went into the Naples Blvd location for one item. I found what I wanted and proceeded to check out. I had the opportunity to be assisted by Austin. He was so helpful with how to use the roku stick I bought. Very nice young man and so very helpful. I will definitely shop there again 👍🏻

Florian best service ever. Kind, knowledgeable, Above and beyond.Thank you

I went in to get a quote for a subwoofer in my car. The gentleman working in the car stereo installment department were helpful and very knowledgeable about installment specifications. They answered all my questions and gave me a much better understanding of my situation.

Stopped for the Geek Squad. They took a look at the computer on the spot. Very helpful and friendly service.

We had a small operator issue with a phone. Floor salesman fixed it and showed us what to do. Great service. No charge as he said he didnt do anything.

Always good times for items, however the staff is always in the know. The selection is great when providing the hospitality for a technological adventure. I would recommend this store for almost anyone in need. Be sure to get the family a great Stereo for movies, the boom always helps. Have a good one.

Best Buy Naples. Thanks to the employee who greeted me on entering the store and then assisted me in locating the merchandise I purchased. Excellent customer service.

Friendly, helpful knowledgeable staff who are willing to take care of customers. Daniel helped me make heads or tails of all of the Smart Home options—a market today that is a feeding frenzy of competing products, features and subscriptions. Later, when I had to make an exchange, the product I needed was out of stock, but Best Buy shipped to my house for free and it arrived the next day. Tremendous service. Thank you.

For a place that sells large amounts of electronics dont expect to find the wires you may need for anything more than 5 years old

A visit to the Geek Squad today for a cell-phone clean up. I had so many solicitors bombarding my phone. Mitchell was awesome!!! Removed the junk and blocked them all. Thank you Mitchell!!!

Bought my phone last year was on sale for $199 so I purchased the $89 warranty.... My phone screen cracked so I took it in there and they said it can be replaced for another would have never bought the warranty if I would have known it would cost me just as much to use my warranty as it is almost to buy the phone very disappointed in Best buy

Nothing in stock. Associates only pushing the higher ticket items. Better off online.

We went yesterday to look at some appliances and spoke with one of the reps behind the desk about availability (didnt get her name). She was very nice and said if I had specific questions about any specific items she would be glad to help. After getting everything picked out to ask questions about Bethany walked up and asked if we had further questions. We then asked her about the specifics for each item and she then told us the best way to do the purchase if/when we were ready to make the purchase. We ended up not buying the appliances since we decided to go with a different brand they dont carry but if you are looking to make a purchase in store Id highly recommend talking to her before doing so.

In and out in less than an hour! Made a Home Theater purchase today, nothing fancy, but I did manage to get delivery and they are going to build my tv stand. I was also able to get no interest financing! Best part of all was sales process, quick and efficient. Fabulous experience.

We were shopping for an inexpensive tablet to use primarily when we travel. This store had some great options and we ended up purchasing the Amazon Fire HD10. It works beautifully. However, the Amazon tablets dont come with user manuals, so weve been using the internet to figure out how to use it. Were happy with it, its pretty simple to use.What made our experience even better was the excellent help that we received from a young lady named Suzanna. She was friendly, helpful and gave us the sense that she cared about her job. Kudos to Suzanna!

The associates at Geek Squad are so knowledgeable. Always satisfied when I leave after having my laptop or computer fixed.

I live in Cape Coral so I generally go to the Fort Myers store. I was very happy with the service in Naples.

Tina my Geek Squad tech was extremely helpful, professional and knowledgeable in transferring my old computer.

Staff guided me directly to produce a I was looking for, warm greetings and even a little dancing by the TVs I had to do a little dancing myself.

Quite pleased that the young man behind the returns counter was knowable and helpful.Ill shop there again.

I never enjoy going to Best Buy for some reason...perhaps its the loud music and my confusion over just what I need. Seeing actual products didnt help and I left without buying after deciding that more research was needed.

Love this store. Have bought quite a few electronics. Friendly and knowledgeable staff.

Is a good store with excelente customers service

I shop at this Best Buy all the time. The staff is very friendly and helpful. They always have the products I am looking for at very competitive prices. I highly recommend them.

Had to get a new phone since the battery in my current one was swelling - literally a time bomb. (Exciting, right??) I did know what I was looking for so that made it easy - super easy! Hardest part was getting my about to blow phone to let go of Al its secrets, and apps, and pics and emails - you get it. The salesgirl - who was amazing and of course I cant recall her name - kept trying and eventually coerced it into spilling all of its beans. As always, highly recommend Best Buy Naples - they are knowledgeable, patient and very helpful. (Sorry saleslady!! You were great!!)

Booked an appt over the phone for car audio install. Never got booked. Turned away from a half empty shop. Best buy wonders why theyre struggling in todays economy. Its because you fail to adapt.

I mean, its best buy... You cant go wrong. Weve bought a PS4 here, two MacBooks, video games, usb cords, aux cords, etc. The staff is friendly even when the customers are not.

Nice store but a lot of empty shelves

For a big box store I have had really great customer service experience at this store (which fir me is rare). I recently went in looking to upgrade my WiFi; I was recommended to get separate router & modem and did too much research lol so I asked for help to make all of the things I read online make sense. The guy that helped me was on POINT he knew all the answers to my questions in great detail. I spent more then I planned on because he was so good lol I am super happy with my purchase so all worth it. This also happened last time I went to guy 1 TV and bought 2 lol I was asking questions and there was like a crowd taking notes I think I helped him sell 3 TV’s with the Q &A session :) defiantly go in and ask for help in the department and wait for that person. It makes the experience enjoyable to have a little patience

My husband bought a PS4 on the Best Buy website. It stated that there was 1 on site. We went there and they informed my husband that they never had seen that on the website and than proceeded to laugh at him. Than was told that it could be there tomorrow or a week from today. Ill never but anything from them again

Mask guard at the door even though we are 1 yr past the start of this Pandemic. Refused entry without a mask in a county in Florida which no longer has a mask mandate in effect. Best Buy needs to update their policies. What was the use of the Vaccines?He asked what I wanted... I want my freedom.

Helpful, curtious and punctual. I was there eight or ten minutes before they opened but they let me in with a smile and all the employees were already in their respective areas and happy to make sure I got what I needed at the best price they could offer.

Best Buy has a person at the front door asking people what they are there for. If its a return, you go straight to the front registers. For any purchase they have a person from that dept. meet you at the front door. Pretty neat system. Now you dont have to wait on a Salesman.

Att. Best Buy corporate: your phone policy of NOT being able to talk to your local store is TERRIBLE ! ! !***I purchased a color laser printer ($700 over the internet) and had to HOPE that the only one within 100 miles was in stock. I drove to the store not knowing if it would be available - luckily your inventory tracker worked, this time. The people at the store were GREAT 👍, but the not being able to talk to someone is NOT good, in my opinion.

I bought a laptop today and the Associate Nicholas was very helpful. He listened to what I needed and didnt try to upsell me an item, even though I almost made myself spend more .....integrity. Best Buy take notice.

Brittany was very helpful in finding the product I needed excellent service provided

The staff in here was amazing and they even helped me pick out a new TV. The associate who helped me was very professional and detailed in his overview of what TVs would work best for my new PS5. He showed me what I would be missing out if I went with a cheaper option as opposed to a more premium option. When going back and forth with him on things that I do we came to the conclusion that the Sony TV would be best for me. He even sold me on it too so because he gave great details and explanation about the product, it pushed me to purchase the product. When working in sales, I always allow the associate to try and sell me on the item, this associate did. It was a $900 TV, so I appreciate you being honest. I believe the associates name was Damien.

I wish I could leave half a star. DO NOT have the geek squad guys at this location do any installations for your car. A simple 4 hour installation turned into a 9 hour installation because they decided to teach a new employee with my car, and they didn’t tell me.Showed up at 9am, at 2:30pm I checked in and they said it’ll be done around 5pm.. its now 6:30pm and they’re still not done.I was warned that this location was slow and unprofessional but I didn’t listen.Listen to my story and find somewhere else to instal your subwoofers/speakers/radio.

Great service and great price.

Have made several trips to the Best Buy in Naples recently. Even during Black Friday madness, the staff was courteous and helpful. Staff are great, knowledgeable, and willing to help. Today, Rodney in the Magnolia department went above and beyond for me. I will continue to go out of my way to keep my money in Naples by shopping here. Thank you to all the BB employees for your hard work!

Our names were taken at the door, a page was sent to the department what we were looking for. We were initially impressed that we would get service which we found rare at BB. We independently found our TV, looked for some help with questions...etc No one was available. While we bought a TV and left, what was the point of taking our name and paging the department?

Really exceptional customer service

Ive had many good experiences here although its very busy so you may need to wait for help. But they are good

Good store with great 👍 people.

I like this store. The staff is helpful and friendly.

Had gotten all my new games that were in stock! Staff are friendly even with some changes due to pandemic that has been easily transitioned and in most ways convenient. Thanks Best Buy

Sold me a brand new Mac with a broken sensor for a couple thousand. Now they won’t replace it and it’s only been a month since I bought it.

Great service.. love my Samsung Galaxy S21 Ultra and both my Oculus 2s!

This store hooked me up. on black friday they had one item left somewhere in the store and they were the airpods 2 and they managed to find them for me and i got them and love them and thank you guys for doing that.! i got pulled over on the way to your store hoping to get that one pair that was left. love from NEBRASKA.

Man a month long wait to get a new radio on the truck

The worst experience, dont bother going to the Naples store. Corporate should consider replacing store manager. Lost my business completely. As if me coming into the store to purchase something was an inconvenience. Take my money elsewhere best buy.

They kicked a woman out of the store for not wearing a mask. Apparently Best Buy loves to discriminate against people who cannot wear a mask. I will never spend a dime in this store ever again.

Very well done had what I wanted and the people were nice and a cheaper price well done.

The only bad thing is the crazy diagonal parking lot for the area. Once inside, everyone is helpful and knowledgeable.

Kurt with Geek Squad was very knowledgable and friendly when we purchased a new apple device

No one to help you, cant find everything you need it, the quality of the products are not the best

Was able to go in and get assistance. Found the items I needed. And recycled old phones and attachments.

The associate named Jesse from the computer section was outstanding took his time answered all my questions, great experience

In and out! Super quick and easy.

Good price. The Lenovo rep was great and helped me pick out just the right computer for my needs.

Bought a Hover-1 350W electric scooter 🛴. The line was long outside the store, but it moved fast. Checkout was fast and they even disposed of the box in which the scooter was packed.

ASM Edwin was amazing and went above and beyond. This Best Buy is doing the greatest job I’ve seen with all the changes the company is making and the moral here is seemingly better as well.

This store has reduced A LOT. Harder to find things ow than before. Large areas cordoned off for stock and things. Makes it look like store is closing or something. Have had to stand outside in lines because of Covid restrictions, which I feel are exagerared here. Help is poor. These salesmen seem to only care about High end A/V, Apple products, and cell phones

Im a regular customer, they should teach some employees without customer there no business, take care of your customer and they would take care of you

Staff was totally unhelpful! Spent $1,400 on a compter, monitor, printer & cables, but couldnt even get someone to show me where the backstock was so I could buy it. But they did a great job of pushing the extended warranty though! Really gone down hill.

Best Buy is doing there best to help anyone who comes into the store if they need advice or information. They have very good products and amazing employees. Thank you for making my experience very enjoyable and informative.

I walked through the computer isles trying to get a computer. After 10 minutes of no available employees to open the computer case I decided to sit in a chair and wait for someone to come and help me. The funny part was that it wasnt a best buy employee it was a representative from another company. If I could give him 5 Stars I would but unfortunately this is a rating for the terrible customer service at best buy.

The level of ineptitude in this store is amazing. Lets wait 40 minutes just to buy a phone. Unless you are buying a name brand known product, its probably overpriced trash. Avoid this store like the plague.

Extremely knowledgeable and helpful employee.

Great shopping experience

Bought a new computer & I love it. Much faster than my old one. Transfer of info was done quickly & professionally! I love the fact that it can convert into a tablet! Very happy with my purchase!

Good, quick customer service. stopped to get headphones on the way to work and was in and out with the pair i wanted in under 5 mins

Not in love with their (system)Some employees lack any customer service skills, walked passed and never acknowledged me.After a conversation with a manager, one of the managers helped me, wish I asked his name, he was excellent.

Staff was helpful, found what I wanted, in and out super fast.

Great place for any kind of electronic. Had a bit of an issue when I went. There was something on sale that was mislabeled with its pricing. At the register the real price was revealed and I backed out of the purchase. A managers however took notice and offered to price match the original sales price and I was able to make my purchase. Very good experience did not expect that good of service.

Very good store all electronics in one

New computer charger. Helpful and easy

They carry only the most popular cell phone accessoriesStill had to shop with Amazon!.

Not sure yet. Took in a possibly broken Amazon Fire Tablet... trying to get my data off of it. The stores do not accept phone calls. Central operator takes calls and transfers you to others. They kept my appt with Geek Squad.

Very good attention.

James the sales manager at Naples location went above and beyond what a customer would expect. He takes enormous ownership.

I like how they are conscious of COVID-19. Be aware they don’t open till 11:am. And you will stand outside when they do open. Just for a few minutes.

Service was great chicken was way over cooked

Christopher in Pacific Appliance of North Naples Best Buy is awesome to work with. Knowledgeable & Helpful with my Remodel Appliance Purchases. He continues to follow through with making sure that I am completely satisfied with my purchases. Great Guy all around. Thank You Christopher.

Helpful staff, convenient location.

They sold me a $300 HDMI cable and told me I would need it with my new TV I purchased through them. The guys showed up to install the TV and took the cable and replaced it with a generic brand. I asked why and they said it doesn’t work and don’t you want to watch TV tonight. I agreed and unfortunately I never received a refund for the cable I paid for. It was my mistake for letting them take the cable but I assumed as mentioned they would credit my account. Never happened.

The store didnt have what the web site claimed to have. Stood in front of 2 different employees needing help for more than a few minutes watching them play on their phones while never acknowledging I was standing there. I was finally helped by a completely different employee who had been helping another customer. He was extremely helpful.

HORRIBLE STAFF. went to spend $2500 on a new drone and accessories and the employee CHRISTOPHER with dark hair was extremely rude and demeaning from the minute he encountered us. Was rude over half a dozen times and finally had enough at the checkout and walked out. The manager stood by him as we left and did nothing. CHRIS said well if you are nice to me Ill be nice to you. Drive the distance to coconut point and go to a Best Buy that is worth your time.

Need a week to schedule a meeting with geek squad...really. what a joke!

Got what I came for. 👍

A good nest buy, lots of selection and a great staff

Very helpful. Had to Exchange my cell phone because it was not working right very knowledgeable employees. They were very helpful

This Best Buys television area is the most disorganized and poorly maintained of any Best Buy I have ever seen. The TV wall displays were mostly unmarked, some aisles were stacked almost to the ceiling with boxes so that the mounted displays couldnt be seen at all and some displays did not even have Brand, model or price shown. It was impossible to see and compare the high end units I was interested in. Sad - needs new management who knows how to organize and market.

I went Sunday afternoon and was ask what I need help with? Car stereo! I was asked my name and told to wait at car audio. Remember I had a pocket full of cash! After 30 minutes done, gone. Monday same time 1:30 I returned. I was not questioned about my business and went to car audio. What a waist of time! Thank god for Amazon and U Tube. I bought everything from Amazon and U tube will teach me how to install everything. I tried to put money in to my town I really did. But that was the last time I ever enter that place! Bad customer service is the problem not the internet!

Not satisfied. Purchased a Sony TV. It went bad in less than 6 months. Tried calling store numerous times - no assistance. Wrote Best Buy, no answer. Tried contacting Sony. They promised a replacement - that is a check. It never came.

In and out, found exactly what I was looking for!

The worse geek squad i ever had to request for support. I could feel they didnt want to help. Since the beginning I ask for support they immediately say. But you have to wait for 1 hour if you want to be helped. I saw only 2 people waiting so I agreed to wait. And when they couldnt believe that I decided to stay, even without knowing what was my problem or if I have a warranty or how they call it a insurance (the one they make you pay extra when you buy something) in order to have access to the geek services the guy told me But it will cost you 40 dollars when I ask what his rush to charge me whitout no knowledge what was my problem. He say well, the service is not for free... wow. What a service. Do not complain when you finally lose your job because no one ask for your services