My satisfaction is really a 2 star, but they did balance well where other shops failed before, so giving 3 stars with a sour taste. I had new tires mounted and balanced, but they replaced previous black valves with shiny silver valves on black satin wheels. I asked them to use black weights, but I never had a shop install silver valves on black wheels so valves didnt even come to my mind. The shiny silver valves stick out like a sore thumb on top of black satin wheels. This shop looks like its better quality place that deals with fancier and nicer cars, its not super cheap so Id expect them to pay more attention to detail, such as color matching, yet they didnt bother asking me before they installed them... disappointing. They did offer to replace them afterwards, but thats another 2.5 hours of my time. Luckily I had a wheel touch up paint on hand to color them, but its definitely not perfect up close.
These guys not only took the time to listen but gave me thorough explanation of what was done. My truck drives straight as an arrow and handles much better. If you have a truck with a lift and need an alignment dont go anywhere else.
The team at Custom Alignment pays attention to details. They use the mounting and balancing equipment that matches the tire placement on the rim for a smooth and effective ride. Thank you for going WAY beyond “that’s good enough” to excellent !!!
I brought in an e46 with what felt to me like mild bump steer. They found all the parts that were worn out in my steering linkage, got it sorted out, and had me back on the road pretty quickly. The staff was communicative and honest about what they needed to replace and why, even explaining the wear limits of each component to me.Ill bring more cars here.
My vehicle was slightly pulling to the right, they fixed that, and also adjusted the rear axle slightly for when Im towing my travel trailer. Highly recommend...
The only place to go to take your performance car for an alignment or suspension work.
I was very happy with my service here. I had 4 new tires installed, road force balanced, alignement, and suspension inspection. It was excellent that they were setup to smoothly receive tires from major online sellers and automatically did the proper road force balance instead of treating it as a rare exotic option. The alignment they did is great, much better than previously from the dealer. My car feels much more solid as I had forgotten how good it could feel when done correctly.They also didnt try to pump up their revenue by recommending unnecessary suspension work which shows good ethics so Ill trust them with my business in the future when I need more tire, alignment, or suspension work.Highly recommended.
I was blown away by their knowledge and their attention to detail in getting each wheel individually aligned to maximize the handling performance of my car (BMW 128i with M Sports Suspension). I wholeheartedly recommend these guys for anyone whos an active driver and with an appreciation for handling performance. Also, kudos to Allen for his patience and for taking the time to explain their approach and what they did to my car. Two thumbs up!
$270 for a 2 wheel alignment. Really?! I shouldn’t have to say more than that to get you to find another place.I was quoted $200, and was desperate so went with it. They ended up charging me $270 because my “control arms are more complicated than other cars.”Is my car riding perfectly? NOPE!!! Pulls left. What a rip off, find somewhere else.
Ordered tires on a Monday from Tire Rack and had them shipped to Custom Alignment. Checked tracking number on Tuesday and they were expected to be delivered in the morning, so I called to set an appointment for the next morning. Car was ready to be picked up Wednesday before 5PM with newly mounted and balanced tires, and an alignment.The staff over the phone and in person were very courteous and patiently answered any and all questions I had thoroughly. Custom Alignment does cost more, but the quality of work, professionalism, and piece of mind for performance vehicles more than makes up for it. The equipment used is much more advanced than most shops and allows for very precise balancing.
Only shop I have alignments and tire installation done, always done right the first time
Alan took good care of me and my Tacoma with aftermarket suspension and offered very sound advice. For anything suspension, wheel, or alignment; I will be going to this shop from now on. 🤘
I had my 66 Mustang for an alignment after I rebuild the front suspension and made a drum to disc brake conversion. Great communication and great work. They pointed out two things I should fix on the brakes I made wrong without charging me. Of course they can also fix this, but they knew I want to do it on my own.Highly recommended for classical cars, they can deal with chims ;)
Excellent service with amazing results. Just had my E92 M3 corner balanced and aligned, and simply could not be happier with the results. Might be pricey for some, but this is the place to go to get fully dialed-in.
This is one of those rare shops you keep in your contact list to give out every chance you find. Clean & organized shop. Professional workers who know their field and love cars. Worlds apart from your average balancing & alignment shop.
Amazing people, they tend to go above and beyond despite their busy work schedule. I never even asked for it, but there was a minor issue they saw that I knew about, and they offered to clean it up... I was so ecstatic and happy, that on my way back to their shop I bought them food, and got them some boba drinks from Pekoe, another amazing place to share them the love!Again, awesome people!!
Great service!!
Joe and the guys at CA are great! They have a deep, deep understanding of all things automotive and work their butts off to make sure to do things the right way and with a lot of pride. Ive seen Joe and the staff from CA jump underneath many cars. They have helped me with tires, brakes, alignments, suspension and driveline components. I highly recommend this shop!
Joe and company are the real deal. They talk to their customers and explain the work and show care and concern as if it were their own personal car or truck. The work is done correct and the extra drive time to get there is worth it. Get it done right the first time and go to Custom Alignment.
Negative: The amount they are charging, over $100 for a simple 4 wheel balance is ridiculous. I had an appointment and it took 3-hours of pain. Be aware of the extra charges. Sorry ! U are overrated. I guess if u are rich and naive you cant tell the difference.Positive: Nice people, I would too if Im charging dealer prices.
After being a customer for many years, and pouring hundreds if not thousands of dollars on all my Tire Rack installs, on 3 of my cars, Allan has disappointed me in a massive way, and its still ongoing. I dropped off my wifes Honda Accord for a 4 tire install, and when she got the car back, the TPMS (low tire pressure sensor) light went on. Allan explained that the sensor may be old, since the car is 6 years old, and that hell look into it. My wife drove the car and noticed that there is a vibration from the front at speeds of 40MPH and 70MPH. We used to have a vibration at 70 MPH while accelerating, but this time -- it was more pronounced. We brought the car back, and upon inspection that the balancing was correct -- Allan said that the CV joints are worn out and need to be replaced. His quote was higher than other local shops that I trust, but I decided to leave the car with him, because Ive trusted him and the shop, throughout my experience with them.Today, when I called, he said that the car is done but that the ABS and steering lights are on. Weve argued for about 15 minutes about the fact that Ive never seen these warnings lights come on, through the life of the car, and he claimed that we brought the car with those lights on and that they were cleared in the past by someone else. That was 1000% false since the only things that have been done to the car have been oil changes by the same mechanic that I trust, for 6 years.So at this point:They still have my carIve lost trust that in their ability to do the necessary repairs to bring the car back into safety.He wants me to pay for him to replace some computers on the car, and hes not owning up to the fact that his mechanics either broke the sensors, or the computer, or that they dont know how to reset the system after the repair was done.Well see where this goes, and if Allan and the mgmt at Custom Alignment understand that the damage that can be done to their 35-year reputation will be tarnished because bad reviews on Yelp, Facebook, the BBB, etc.. will cause compounding negative loss of business.I cant believe that I need to go through this and that a long time reputable shop is this argumentative and doesnt want to own up to the fact that they broke something and that they need to fix it, at their own expense.Will keep everyone posted, here, and on social media, of the latest.UPDATE:There is a happy ending to the story. The team at Custom Alignment ended up doing the right thing, and the car is perfect. They apologized, found the issue, fixed it, and delivered the car and it’s running beautifully. They also followed up a couple of times to make sure that everything is OK, and really tried to do right by me, which I absolutely appreciate. They won me back as a customer. I’m also changing the stars back from 1, to 4. I felt that a 5 would be unfair since it WAS a stressful situation for a few days, but the quality of their work was high and it ended working out, so I’ll move the rating from 1 to 4.
Great service. Falr price. Used them many times and always satisfied. Great company.
TEN STARS ~ I will never let anyone other than Custom Alignment touch my wheels.It is refreshing to have found an establishment who respects my vehicles, and because no metal comes in contact with my wheels they have consistently removed them without gouging, chipping, or scratching them.I have owned six high performance BMW cars and I expect this level of service from my local BMW dealership, but sadly that is not the case.: )
Alan and the guys were able to quickly fit me in after I got a puncture on 101. Ordered new tires on tire rack and got them fitted 2 days later. Great job.
The absolute best place for performance and none performance suspension & tires. Super knowledgeable and friendly.
I used them first for a performance alignment & tires on my s2000. I didnt care for the handling after the alignment, and they promptly re-aligned it based on my feedback for no charge. The result was fantastic.Since then I have sent them my wifes Prius, and my old S10 for alignment & tires. While it is probably overkill to have them do alignments on these regular beaters, I trust these guys. Better to pay a little more and have the job done right, than to have ruined tires in 15,000 miles.
The best guys when it comes to wheels and alignment. Bought my tires from them after my old ones took a hit when braking hard to avoid an accident. Been going there ever since for anything wheel related!
Love the place. Very professional & fast.
Great experience having tires shipped here from Tire Rack. Please be aware that their appointment slots book up quick so try to schedule in advance.
Alan and his team deliver fantastic wheen and alignment services. They go the extra mile, giving advice to tune the suspension where it counts!
Always good work, been a customer here for over 12 years, never had a bad experience.
Excellent and timely service, along with amazing domain expertise and suspension setup data.
I was a repeat customer, but got the run around. Not honest or efficient. Never going there again.
Its expensive, but the service and quality of work is fantastic.
Good service and good work.
Quality work and expert problem solving!
Outrageously Overpriced and it takes forever even with appointment. It was referred by a friend, This will be my last visit.
Bar None the best place in town & all around the Bay Area to have your alignment done 👍👍
Great guys for racing or street car setups.
These guys know their stuff. Theyre not cheap, but they are worth it.