This was my first time buying a vehicle on my own and all I have to say is they are AMAZING! They sat down with me and laid out everything for me to make sure I knew exactly what I was doing. If I had questions, they had the answers no matter what. Travis is a wonderful person to work with and always checked in on me and made sure I was understanding everything. Jim and Eric helped me so much with my financial situation and honestly beyond happy I went to them to find the perfect truck for me. 10/10 recommend going to them when you’re ready to buy a vehicle!

I purchased a mustang from this dealer and I couldnt be happier. Juan was the salesman and he was excellent. The other business associates were very helpful and professional. The purchase was the smoothest I have ever experienced when purchasing a car.

My wife has had nothing but incredible service from the Lincoln service department. They make all service appointments incredibly easy for my wife, picking up and dropping off the car before she gets off work. Also allowing her to have a rental if the maintenance takes extra days. Recently they went above and beyond on a body work issue we had. Laura, our main contact through them has been so accommodating, professional, and helpful with every step of this process. Thanks for everything.

I bought an F150 through Ford of Morgantown with salesman Travis and he made it fast and easy I’ll definitely be buying another vehicle through these guys when it’s time.

Bryan Rogers was the best sales person we have ever dealt with. We had a GREAT experience! He done a fantastic job and was not pushy at all. We felt very comfortable dealing with him. He had a great personality.

If I could give this dealership 10 stars I would! Jon, Eric and Tim were amazing at getting me a car when no one else would! They treated me like a person and not a sale. They were kind, informative, knowledgeable and Jon even delivered my car to me! I was approved and walked out with a car the same day. Words cannot explain how satisfied I am with the team. After a terrible experience with Jim Shorkey Kia in Uniontown PA I was traumatized to go to another dealership but honestly Im so glad I went to Ford Lincoln. Now any car I get in the future will be from them.

My husband and I took the trip over to MorganTown Ford and we Met Juan, we came from Massachusetts and actually own a small car dealership. Juan is a true professional and completely understands the business and how to treat a customer! We purchased a new 2020 Shelby GT350 and I could not be happier! I really appreciate the car and professionalism, if anybody is looking for any vehicle please call and ask for Juan and he will 100% take care of you and go above and beyond!

My salesman was Travis Petak and he helped me with my purchase of a Ford vehicle. He really worked with me and met the needs of a vehicle I was looking for. This is the best car dealership I have been to. Didn’t try to run me around or make me feel like I was settling. Thank you so much for everything you did.

It was great working with Travis and Eric on my new ride. They were both Great to work with! Definitely recommend these two! Treated me great and got an excellent deal!

I purchased a vehicle from this establishment who marked the value up on it and sold it as a Nissan Armada Platinum. I went to another dealership a little over one month later to purchase a newer vehicle as the price shouldnt have decreased much. It was then I was informed it was not a Platinum that it was an SV. The Nissan garage graciously gave this information. When I called the dealership I was told by the Finance manager it was marked as a Platinum because it had the heated seats and other features the Platinum has that he was not a Nissan dealer and didnt know. I said according to Nissan that comes standard. Please keep in mind there is a 15k mark up on the Platinum.They graciously lied and told chase bank they went over all the details and gave me the paperwork and I was fully aware at the purchase and refuses to pay on the difference or trade it..as they stated I owe too much on it...keep in mind, after I signed some and I couldnt take it that day that I was the only driver..They stated they would take it to my house for me. Then they had me drive it off the lot and back on.. I asked why, and the sales rep said just because we have everyone do this when they cant take it that day... My paperwork was mailed to me.later as they were having computer issues I purchased it straight out without a trade and am over 15k upside-down.as the vehicle is only worth high book 33. I owe 47kon it. I asked for nothing more than to make it right by me and they refused.

Great dealership awesome service department and to put the icing on the cake they helped me get a brand new car great rates and just warm hearted great people down there at Ford Lincoln of Morgantown!?! Keep it up 💯💯

Wonderful experience - Travis (Sales) and Jim (Finance) did a fantastic job closing the deal on my new 2020 Explorer ST! Went back a couple days later to drop off some stuff for my trad-in vehicle and Travis was happy to help me figure out some features on my new vehicle! The whole team was fabulous! Travis will definitely get a referral from me and my future business!

I had a great experience buying my first car here. Dusty and Dave helped me get a great deal on my 2021 Ecosport. They went out of their way to help me and gave be the best deal possible. Highly recommend! Loving my car every bit!

Always ready to help, whether it’s a scheduled appointment, or a surprise like a needed new transmission! Appreciate the great customer service as well as the car maintenance.

Jon Wilson was an awesome employee and made the whole experience great for me. I highly recommend him! 5 stars all around. Please ask for Jon and I guarantee youll have a great experience like I did. I am loving my 2015 Honda CRV.

Great experience! Travis and Eric are great to work with you. Come check this place out. You wont regret it!

The GM at this location is absolutely amazing. I worked with Juan in sales when I purchased my 2018 Ford Escape and he was also great to work with! And the service manager Kaelan helped me out with a tire repair back in January getting me in and out. I greatly appreciate how easy they are to work with and I would highly recommend to anyone looking to purchase new or used!

Travis at Ford Lincoln of Morgantown took the time to deliver my brand new 21 GT Mustang all the way to Tennessee. This guy is phenomenal, best deal I’ve ever been a part of. I live 8 hours away and couldn’t find a better deal than Ford of Morgantown with Travis and Eric from finance leading the way. Thank you both!

Amazing experience here! I worked with Bryan and Travis and they helped me get the deal I needed as well as took their time to explain everything that I needed to know!

Many of times had issues with them. Started with trading in our 2018 Raptor for a 2019 limited F350. Drove for 2 hours at the time after agreeing on pricing. Got there manager on duty wouldn’t honor it stating someone else did without approval. Bought one in Uniontown.Had a hitch put on my new 2019 Ranger with them since I work less than a mile away. It took months which a new truck understand, but the first one of mine they gave away and then couldn’t find mine since they cleared it out but I never received it. Second one came in damaged. When they canceled my first they cancelled the install stated I’d now have to pay twice for the install. After hours of proving I’ve already paid for it and their screw up. They agreed to install it. They messed it up several times, damaged the truck, it never was square on the truck and refused to make it right.They got a demo unit Bronco in, ford sent these out for people to demo and test drive. Of course they aren’t letting anyone touch it so they can mark it up and sale it in the coming months. Went elsewhere and ordered one.

If you’re in the market to buy a car I definitely recommend Travis Petak at Ford Lincoln of Morgantown! He was very professional, friendly, and personable. The entire process was not only quick but also enjoyable!

Travis Petak did a wonderful job finding me a vehicle to fit my price range and Jim in finance was a big help putting it all together. Overall a wonderful experience.

I recently bought a Crosstrek from here. I worked with Travis. Travis gets 5 stars. He worked really hard to get me a deal. He has great humor and isnt pushy. He feels like hes there to serve you.I came in on a Sale day when they bring out of town people to push cars. None of the prices were listed on the cars since they were reduced. I had a screen shot of the car I wanted via their website. The sales guy (not Travis) told me he was cutting me a deal and giving me a first responder discount... which somehow was more than the car was listed for the previous day on the website?Travis managed to apply that discount and more on what was previously listed and gave me a good deal on my trade -in. I walked away super satisfied with the car (which is great; no problems) and with my payment plan.

Great experience with Travis Petak Super nice guy. Knowledgeable. Extremely low pressure and listened to what I needed and got me taken care of. Stop in and check him out if you need a new car.

Travis and the sales team were great. However this dealer and Ford in general have no regard for customer satisfaction. I purchased a brand new 2021 Ford Ranger back in January, discovered there was paint run in the clear coat on the passenger door. Took the truck in, the service team took pictures and sent it to Ford for warranty approval, I was told I should get a call soon. Went home waited two weeks and no phone call... Called the service team, and they had no record of the issue... Said they would call me back.. again two weeks no call. So I called in again and after some searching they found the warranty approval, said it would be 2 weeks before the body shop would be available and that they would call me and email me (Since apparently I wasnt getting the call). Two weeks go by still nothing... I call in again to try and schedule the repair and they are out of loaner vehicles now...Okay, so now they are supposed to call when they got loaner cars back in. Well I never received a call, months go by, I end up moving out of the area. So I call the dealer about getting the claim transferred to my new location and was told that they cant do that/ wont do that. I was told that I would have to start the claim process over again at a new dealer. I received no help they wouldnt even contact the dealer or transfer the paper work. Anyways to make a long story short, the service department was awful and fords quality control is terrible. The truck was also missing a piece of trim around the passenger window, which I was told by Ford/Lincoln Morgantown, that it was on back order indefinitely. However the dealer in my new location got ordered and replaced in under two weeks.

My experience at this place was terrible. I waited over 20 min for anyone to even acknowledge me. when someone finally did he spoke to me like inwas bothering him. I ended up waitin 2 n a half hours for an oil change when they say 30 mins AND I had an appt. Do yourself a favor and DO NOT go to this place. HORRIBLE customer service

Jon did a great job getting me into the vehicle I chose within my budget along with Jim and I forget the other gentlemans name but if they cant get you in the car your looking at it not without alot of diligent work

Corey was very great and helpful as well as all of the staff there. We had a great experience working with the team. We will definitely recommend this dealer.

Travis and Jim are wonderful!! They helped me purchase my first car and made sure it was completely safe for me to drive. This was a big girl purchase and I received guidance from them through it all. I would definitely recommend them to anyone buying a car!! :))

Travice and Eric and Jim were very nice and helpful in the purchase of my f150. All involved were helpful and I will definitely look at there services in the future.

Travis and Eric done a great job! Thank you for the deal on my 2017 Escape SE. Thank you!

Travis Petak at Ford Lincoln of Morgantown hooked us up with our new Mustang. From 8 hours away in Tennessee he made the process easy and stress free! Couldn’t recommend him and this dealership more!

Travis and Eric are fantastic at helping get into a vehicle highly recommend these two

Bought a 2021 explorer yesterday, it is absolutely beautiful. Travis did an excellent job! Very satisfied with the sales experience.

Travis Petak set the bar across the board for a perfect customer experience.My husband and I knew we wanted a new car (we would trade in our 2014 Explorer) but when we walked into the dealership we werent sure what type of car. Travis was very patient showing us several models. When we came across a beautiful 2020 Ford Explorer! I loved my 2014 Explorer and loved even more all the new features of the 2020.Travis was very knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!Did I mention they gave me fair market value for my trade in?!!

Travis was exceptionally helpful in my efforts to purchase a used car. He went above and beyond to assist me and my family in our purchase of a car. I will go to Travis for all of my car needs in the future, and will be recommending him at all available opportunities.

Travis and Jim were extremely easy well to get along with and very helpful when we were buying a vehicle. I strongly recommend

I have been here a couple different times 9ver the years. Everytime is seems that the sales teams wants to do anything but help me. I avoid the dealer at all cost at this point. Just easier to drive a little further for service or a sales staff that wants to sell a car.

I bought my Ecosport back in June of 2020 I had a great experience better then I expected Dustin and Jim was great well all the employees here are anytime I come in for maintenance they are always friendly and my experience is always good.

The team here went above and beyond to help us when we had a breakdown while traveling through from Utah on our honeymoon!Kenny I spoke with was very friendly, and they made space in their busy schedule to help us get the information we needed to get back on the road.Thank you very much from the newlyweds!! 🎉

Travis is a great guy found us what were were looking for highly recommend..

I purchased a new Lincoln last year and had the absolute best experience. Juan was my salesman and he did a thorough job going through all the options and features on my Nautilus. I have been using the service department for my service & maintenance needs and it’s just as wonderful as sales. The service team is always friendly and helpful.

Travis and Eric stayed after hours did an excellent job. Friendly and knowledgeable

Had my car inspected here some time ago and the mechanic said I needed new struts and tie rod ends on both sides. They wanted to charge me a fortune for the work. So I took the car home to do it myself. Turns out the everything was fine and it passed inspection flawlessly at another shop. I hope theyve gotten better servicemen by now.Edit after owner response: Its typical of shady mechanics to try and take advantage of customers, especially in a college town. Even shadier for the owner to try and identify customers from a review to try and discredit them, which is clearly a trend here. Very unprofessional.

Great customer service took care of me from start to finish

This has honestly been the best experience I have ever had at a car dealership. Jordan Dean has made this fun 😂 We bought a 2009 Ford Escape. Absoulte GREAT condition! We looked for MONTHS with no luck. They have helped us tremendously with a payment in our range and they were so awesome! Thank you, all! HIGHLY recommend!

Ask for Travis! Great experience, relatable guy!

Last week we purchased a vehicle, a 2020 Ford Edge, in basically a day. I can’t say enough about how great the experience was.First, we submitted an inquiry through a 3rd party app but we were contacted very quickly by CJ to see if we’d like to look at the car or if we had any questions. The next day, my husband looked at it and when I got off work CJ took the time to also show the car to me and to also take me for a test drive.We got home to discuss the car and texted CJ that we wanted to move forward and the ball was already rolling that evening. This was well after the close of a normal business day. The next day we went back to sign papers and we were on our way home with a new car in like 30 minutes...which was really great because we were entertaining our 3 year old who took over CJ’s desk with Hot Wheels cars. Everyone was very accommodating of us needing to bring our son, which is not typical of a business.Best car buying experience ever thanks to our salesman CJ and Eric in financing. Great team at Ford Lincoln of Morgantown!

Normally I dread car shopping about as much as going to the DMV, but not this time thanks to CJ @ Morgantown Ford he was great went above and beyond highly recommend. Ask for CJ he will treat you right @ Morgantown Ford!

Service department lacks knowledge to fix vehicles. We’re trying to pawn it off on to being the owners fall even though the vehicle has a warranty. Originally they stated it was a four-wheel-drive line making a noise. They replaced the vacuum line and told us to pick it up. We drove it away and it did the same exact noise. We took it back to the dealership they said that they would look at it the next day. When I called they said it didn’t make a noise and then come get it. I went to go pick it up a second time and when I picked it up they said it’s making the noise but it’s your tires. They proceeded to try to sell me $600 worth of tires(just for the front). We replaced our tires elsewhere and the noise is still there and they’re saying well it must be a different noise bring it back but we can’t give you anything to drive even though you’ve already been without your vehicle for over a week. Took it in there for things that were under warranty and still end up paying almost $300 because it said the vehicle they said the vehicle needed other things. I’m all about preventative maintenance but ripping people of is another thing. So here I am ($700 for tires + $250 for maintenance) and still have a vehicle that’s making a awful noise. Clearly frustrated at this point, they recommend taking the vehicle elsewhere for a 2nd opinion. This dealership clearly cares about its customers. May be fine to purchase vehicles from but the service department is terrible. Didn’t even have to scroll through reviews to see another person had a similar issue with the dealership just last week.

The team at Ford Lincoln of Morgantown were great to work with and Travis my sales person was great Id recommend him to anyone looking to get in a new vehicle! Thank for working with me and getting me in my 2017 F-150 😊

Hands down the best service department! I’ve had a lot of vehicles and been to a lot of different dealerships. This one is top notch! I’d highly recommend them.

I talked to a salesman at about noon to see if a car was available... It was. I told them Id prolly come look at it later in the afternoon, as I had to drive 90 minutes to get there.I made the drive there, looked at it, and talked to a salesman to unlock it for me. He went to get the salesman that I spoke to earlier to come out and show the car to me. I waited in the parking lot beside the car for about 35 - 45 minutes for someone to come out and unlock the car for me so I could look at it. No one ever come out... Ended up wasting about 3 or 4 hours of my day all together.Ill give the place 1 star cause they had alot of nice cars. Its too bad they dont want to sell them

I got my $8000 car home and found out the oil was wayyyy overfilled, I almost drained a quart of oil to fix the problemEven worse, the transmission fluid was overfilled, and the coolent was underfilled. The breaks started to make a very loud thuding noise 5 minutes from pulling out of the dealership, the car told me to check my break system.Ive had the car for about a couple weeks now, I found out the spark plug tubes was filled completely with oil, so a new valve cover gasket needs put in. Plus they painted over the rocker panels to hide the rust, my finger went throgh the panel like it was paper, so now thats another problem to deal with. I was told by the salesmen that there was over $2000 put into the car before they sold it to me. I dont believe a word he said, theres nothing to show that kind of work was done, the parts for this car are cheap, so it $2000 should of done alot for this car. paid $8000 for this car and I already put $400 in repairs fixing the balljoints, brakes and alot of other little things. All this in the first 2 weeks of owning it.

Corey and Jim were exceptional. Corey was waiting outside for us when we arrived. He also had our car was waiting. We test drove it then straight to the paper work. We had a easy, friendly, and very smooth process. We left with our car very happy customers. Let me not forget Ms. Paula she is a very nice lady. She made sure we didnt get lost coming from Pa. She called and checked on us along the way. The whole experience was great.

The team here is absolutely amazing!!

Phenomenal experience! Bought my first car here and they’ve exceeded my expectations. Staff is very kind and I love the jokes they crack. They treat you like family. I would highly recommend :)Special thanks to Travis, Jim, Eric and Paula!

This place is terrific and the service department is high speed, they make sure all needs are handled in a timely manner !?!? This place needs to stay perfect!!!!

Great experience!! Very happy with purchase of my new Ford Ranger. Travis was very courteous and knowledgeable and felt comfortable dealing with him. I have no problems with coming back here to buy again.

Have a 2016 Ford Fusion with 80,000 miles and took it in to have an issue with the advancetrac system looked at as well as an oil change and inspection sticker. Whenever I called and made the appointment I wasn’t informed of the diagnostic fee however I expected around $80-90. Well apparently it’s $135. Absurd. The total for an oil change and diagnostic ended up being $233. Charged me $17 “misc” charges. When I asked what it was for they said it was for “rags and supplies”??? Oh and they failed my inspection. And told me a whole list of problems that needed fixed on my still very new car that added up to over $1600.Update: It passed at another shop and they looked my car over and said they couldn’t find a single thing wrong with it. Don’t go here unless you want to get scammed.

Travis is great, help me with everything and answer all of my questions.

Dustin Martin is the rudest and the most unprofessional man. I called about a truck I really wanted. worked out a deal and set everything up with my own bank. They were going to deliver 5 hrs to me. When I told them that I will need to inspect the car they said it was a no. I told them no one buys a $32,000 pre owned no warranty with out at least looking under the hood. He said they already did that. I told him you must be kidding. Who takes the word of a used car salesmen? At which he got infuriated. I said if youre so confident in your inspection back it with a warranty? He said impossible. I had the check in hand and took it back to the bank. Horrible person, and horrible way to do business. There was no way I was going to give them my business. Found same truck with half the miles and certified per-owen 12 month bumper to bumper warranty and more options for same price. Thank God I didnt go with them. Way to many dealership out there that treat their customers right.

I purchased my 2007 Toyota RAV4 Sport in January 2021! The service by my salesperson Travis was exemplary and I felt that he really cared about me and my satisfaction. Ive had my SUV for almost 6 weeks now and the only problem was that I need to replace my serpentine belt... which cost me $74.08. Its a bit scary buying a preowned vehicle so I really appreciate that the Ford Lincoln service department did their due diligence on my vehicle. I hope to have my RAV4 for many years to come!

My fiancé and I both purchased a Ford Edge and a Ford F-150. Travis was a great sales guy considering we bought two vehicles in the same day! Would definitely recommend everyone to go see Travis!!

I cant even begin to describe how amazing my experience was today! EVERYONE is so polite and professional and make you feel comfortable! I never felt pressured! This was the absolute best car buying experience I have ever had! And they definitely gained a customer for life!!!

Great sales staff. Was quick to answer questions and concerns we had. Shawn took care of us in a very professional manner, finance department was great also. Look forward to deal with again.

My Husband & I bought a vehicle here this past week. We have been searching for a car for awhile now & happened to come to the Ford Lincoln of Morgantown! I was very impressed with the service that we received. Our car salesman was Travis Petak & he was incredible! He helped to make the process so smooth & was very genuine & helpful! I highly recommend Ford Lincoln of Morgantown for anyone buying a car & specifically Travis Petak!

We have had terrible service. We have a 2018 Ford Fusion Titanium. At 61,000 miles, it needs a new engine. Ridiculous! Fortunately we have an extended warranty. It has been in the shop for almost 14 weeks. They have everything they need, but are “trying to work us in the schedule”.This is my 19 year old grandson’s car. He has a lot of car buying years ahead of him. I’m sure he will never, ever buy another Ford. I’ve talked to Ford Corporate & they informed me that they don’t deal with private dealerships.

I had a great experience working with Kameron Doyle at Freedom Ford. I am out of state - about 4 hours away - so I appreciate he took the time to find me, follow up and answer the buckets of questions I had. He took his personal time to send additional photos and answer even more questions of- hours. His advice was really sound. Any questions he could not immediately answer, he would get back within minutes - not days or weeks like I had been experiencing with other sales agents at other dealerships. I would definitely recommend asking for Kameron as your sales consultant. I am very happy with my 2017 Ford Edge thanks to him!

Do not buy from this dealership. They have the worst service department and charged me triple for my extended warranty. This place is crooked!

Highly recommended! Definitely worth your time. Travis is absolutely amazing.

Id give zero stars if I could. Dont take your car here for service, they will try to take all your money. Not honest, not dependable.

We got our new vehicle on Dec 30th and had a very pleasant experience. It went very smoothly and we were put in the vehicle that we wanted. Kendra is a friendly energetic salesperson that makes you feel at home while you are there. It was a great experience and we will be back to do more business there! We are getting my bumper and other issue fixed this morning, They are also letting me use a rental car which is great and I appreciate that!I highly recommend them, and ask for Kendra! !

Trash company, literally scammed a deal.

Travis Petak was a great help walking me through my first new vehicle purchase. It was a good experience and I highly recommend.

Great experience. Friendly and helpful sales staff. Austin greeted us on the lot and took his time with us when we came in after work. He stayed late to make sure we received and exemplary level of service. Couldnt have asked for more. A great place to find some new wheels.

Great car service and very nice sales staff who really helped me and did alot to make me aware of the process and comfortable

Great experience. I contacted the dealership via phone on Thursday, told them what I was looking for and that I wanted to do the deal as remotely as possible due to COVID. By the time I got off work on Friday the deal had been completely worked out and approved. All I had to do was sign and drive away. I worked with Corey Dye (salesperson) and Jim Tesauro (finance) and they seriously went above and beyond. I have bought several cars over the years and this was by far the easiest, smoothest deal I have done. Thank you so much!!!

Amazing service. We bought a car through Carvana only to discover we needed a new clutch. Kenny was phenomenal with contacting them and getting a work order put in for us as soon as possible. He walked us through the whole process and was incredibly communicative, keeping us updated throughout the day while they were replacing everything. Highly recommend the dealership for any issues and especially Ken for any problems you have!

We had a great experience at Lincoln Ford of Morgantown! Our salesperson, Kendra was friendly and assertive. She worked hard to give us what we needed for our family. The finance team went above and beyond to get the best deal. Also, a shout out to Cathy at the front desk for being a friendly, welcoming face!

Worst service. They sat us down and told us we’d be helped. Sat for 40 minutes as they helped people who had just walked in. No one even came up to see if we needed anything. Then they blocked us in the parking lot and wouldn’t have someone come out to move the car they had blocking us in. No one was wearing a mask either even though right now it’s the law to be wearing one in public. They were all rude and scamming people to come in during their sales making people think they won money and then only giving them fake watches which we didn’t even get because no one would help us. They wanted you to fill out a “visitor registration” and with a closer look you can see it’s an application to buy a vehicle which no one who came for the prize wanted.

Had a great experience yesterday buying a vehicle! Austin was amazing to deal with. Everyone there was very friendly. Would definitely recommend to everyone! Thanks again Austin for making it a painless experience, and a great one!

Sales person was able too answer all my questions pertaining too my new vehicle. Sales person pointed out all the features and how to use before leaving the dealership. I would ask for this sales person if I were to return in the future.

Austin was soooo helpful and kind! I will definitely be back for my next vehicle. He went above and beyond to make a great deal, e en treated us to a free lunch since the process took longer! He even threw in an oil change to sweeten the deal. Thanks Austen, and the whole team was super nice!!

The details of my experience wasn’t very great.I gave up my Chevy impala as well as a couple thousand in cash for something new where I can work on my credit and have a better vehicle for my family . I received the vehicle as well as a 30 day warranty an under that warranty my car became fruitless .My car was worked on giving back 2 times an the 3 time was never worked on just sat there saying it needed a “new engine“ because u can hear the pistons in the engine operating as well as not start up issues.I was place in a couple of loaner vehicles until mine became of service.My car never was giving back to me ownership changed an I received a call about getting everything taking care of an a date was set up to come in an I never miss a payment so I thought nothing of it. One of the sales ladies ask for the keys an the keys to the loaner where never giving back an we sat an waited an they had us waiting knowing they weren’t going to give us the loaner vehicle back an left my family without a car I go to ask for keys an they say the car is staying here while having us wait for no reason an it’s been a week now an I’m still guessing for answers and my wife breasts was fondled by a guy dropping a loaner vehicle off after shaking my hand a phenomenal experience I tell u

Bad, trash, scam more, losers!

If you are searching for a new vehicle my husband and I highly recommend Ford Lincoln of Morgantown and definitely ask for Dusty Martin. My husband was searching for a new Ranger and had called a few dealerships. He knew exactly what he was looking for in a new truck. Dusty was able to get him not only the truck he wanted at the price he wanted but also gave him an awesome deal on his trade in. We were able to pick up his new Ranger the same day we called. We are not local so we didnt know what to expect when we reached out to this dealership. We were pleasantly surprised quick service, very friendly staff, and an awesome new truck. They have our business for years to come. We look forward to working with them again! Thank you Dusty and Ford Lincoln of Morgantown for all your help!

Corey was an amazing help! He was very helpful throughout my entire process. He is very reliable and overall an awesome guy i cannot wait to make my next purchase through him again in the future. Thanks so much Corey

It was an experience like no other. Dustin Martin worked with me and helped me get my wife a car for Valentine’s Day! My wife is extremely happy with her Lincoln MKS!! Thanks Dustin and you will always have my business in the future!!! Great dealership!!!!

Not sure if You could always expect this or not but a couple weeks ago my 12 F-150 broke down on I-68 just a couple miles from this dealership. I do all my own mechanical work and so it was frustrating to be sitting beside the road with out my tools. But Ford Lincoln of Morgantown treated me well.They had us up and going within 3 hrs. Was nice to be able to talk directly with the tech and see what the issue was given my mechanical knowledge. only downside was that the service manager could not give me a time frame on when they might get to the truck. I was sitting there with no clue whether Id be there for 3 hrs or 5 or 8or.... so it was slightly unnerving till they got to my truck

Do not use. They had my vehicle for a Month! Not ONCE did I get a call with an update. I had to call and everytime I was transferred to a call center. Did not get a loaner vehicle. Had to rent one. I could go on and on but its an experience Id rather forget. Dont use this dealership.

My husband and I purchased a 2017 Explorer from Austin and had an excellent experience. He was very attentive to our budget and needs. Austin stayed late to complete our purchase and made our first car financing experience great!

This place is a joke. I have had the worst customer service ever. I bought a car on August 18th, the day after I bought it my cheak engine light came on. It took almost 4 weeks for my part to come in. They didnt even know if the part was in until I went in and asked after leaving several voice mails. They fixed it and a day later it came back on. They fixed it again and two weeks later it came on again. I will never recommend this place to anyone nor will I be back to buy a car ever again. Save yourself some stress and time and go somewhere else to buy a car.

When I called for the appointment I was given one the next day. I was greeted by a friendly hello and a smiling face. I got there a little early and the took me in right away. They were finished in about an hour. Everything that was completed was explained to me. An overall exceptional experience.

Its not my experience but what I have watched my daughter go through. She and her husband needed a cosigner they got one but instead of being the cosigner the salesman put her as the primary person on the loan and let them believe my son in law was still on the the loan. Today they are told they have to return the vehicle because the primary person wanted it returned. No one from the dealership called my son in law to talk to him about anything. He was blindsided and now has list their vehicle because of the salesman .this dealership should make things right and let them keep this vehicle without a cosigner and a lower payment . The better business bureau will be my next call. I just wonder how many people they have done this to

Our company will never use Ford Lincoln of Morgantown again! Horrible service! Very unprofessional and unreliable. Put a deposit down on a brand new company vehicle with employees on standby waiting to be hired. I was given a 10-12 week time frame for the van to arrive. I called several times to check status due to employees on standby. I was given the run around multiple times with misinformation. Week 8 I demanded answers and was notified the vehicle had never even been ordered yet despite the manager confirming multiple times that he had placed the order. Everyone had a different story and the manager became very unprofessional with our office as well as blaming it on his colleagues. The guys I had on standby for a job opportunity were forced to be unemployed for several more weeks. Fox Ford in PA made the deal in less than 45min and I was out the door! I recommend FOX to all of our customers/business associates as well as friends and family!

What started out as a great experience turned into a nightmare. After you hand over money, expect to never have contact again. Because we were from PA and this dealership is in WV, we had questions about registration and plates.... weve called many many times and never got any calls back no questions answered, a second set of keys never sent.. seriously some of the THE WORST customer service after you sign the papers. We have already told friends/ family to stay away. We would never recommend to anyone.**update**A customer service rep. Called us after reading the above post. Stacy Miller fixed everything. We got our second set of keys and all the paperwork was explained and done in no time. He was very attentive and extremely helpful. My husband and I are very happy that he reached out to us.

The service department is always going above and beyond to help me and my family with our Ford’s.

Tried to get me to drive a car whose bumper was held together with zip ties

Great experience. Ive had both my vehicles serviced there for years and have never had a problem. Good people