I had a great experience at the Del Monte AT&T center! Daniel was my representative, and he helped me set up my new phone plan. I knew I was in good hands as he made the process seem seemless and smooth. I was able to solve all my issues and even get some good advice on the fastest way to get the phone upgrade I wanted. Nothing but positives to say about his performance and the store overall.

Went to AT&T today in Gilroy near the outlets was assisted by JJ and Jonathan top quality 100% guarantee from us these are the guys to come in and ask for customer service was at its highest

Thanks to Steven for his wonderful service today and for his patience. He was willing to stay past closing to explain First Net and how it works. His professionalism and his knowledge of the services was above our expectations. Thanks you again.

Just had a great customer experience at this store with Nicole. She was very patient helping my elderly mom and aunt upgrade their phones. She explained all of the options available and they were both really happy to find out that they had unlimited talk and text to Canada.Despite forgetting passwords, etc- Nicole got us through the process. She also made sure my mom received her military discount!Thanks again Nicole for making this purchase totally transparent and painless!

I have great experience upgrading my phone. Diego Ramos was so helpful and pleasant. Thank you.

I had one hell of an experience trying to get my phone and number transferred to a new plan. However, Steven really owned the process, and made sure that I was taken care of. His approach was kind, genuine, and empathetic. He heard me out about my difficulty working with AT&Ts back office on the phone, and owned the process from start to finish. Kudos!

Stephen went out of his way to get me the latest wireless plan. Researched discounts and explained the paperless bill pay. He was very patient with all my questions.

Adrian was so awesome!!! He made the process so easy and made me feel so comfortable!! Such great customer service. 100% recommend this location if you’re switching services or need a phone upgrade. Will absolutely be back for anything else I need in the future.

Jonathan was amazing and such a big help to my daughter and myself. My daughter was so excited and with his big help shes a happy kid. This is her first initial first phone and he made this experience so quick and easy. We usually come in and have to wait for so long but he took us right away. Such a pleasant gentleman!!! We would go to him again.....😊

Steven Lemos was extremely informative and helpful. He was very kind and made the whole experience smooth and enjoyable :)

Daniel was great. He spent time with me working g out me issues, and rectified everything I had questions about and trouble with.He was very personable, pleasant and patient.Daniel was knowledgeable and got it all done effortlessly!I intend to come back and ask for him again should I have any more issues. Thank you! Can’t recommend him more highly. You don’t want to lose this guy, so keep him happy. Best tech support I’ve ever had!Cynthia GrierLongtime AT & T customer

Steven is AMAZING! He was very patient with us and gave us a great deal. The best customer service!

Due to shortcomings with your computer system, my buying a phone and service was a five hour ordeal.You seriously need to provide internet access for customers for removing credit report freezes, porting issues, etc. That would have reduced my time in store substantially.

Thank you Alexis for his support! I came in yesterday to get a pin code and he took his time to help me with my bill & business name as well. Definitely come back!

Luke helped me, he mentioned he just got back to work from a surgery he was out for a bit. I could not of guessed that at all! He was so easy to deal with knew every option exactly how to help make things better and more efficient with plans and was out the door with new iPhone. I told him wow man you have this job dialed and he said he’s been with the company 7 years. Definitely an expert and if promotion or etc is rewarded he definitely 100% deserves it! Thanks Luke!

I love AT&T customer services in stores and online; even though, I don’t like AT&T’s charges sometimes. Rocky was great this time by looking at my account and my options for renewing my services. I added lines and save on my bills. Thank Rockyمننه راکی

I had a really bad experience at your store on June 24, 2021 and was anxious coming in today. Daniel was amazing...he started by apologizing for what happened with his fellow employees and calmly listened to my list of problems I was having with my new iPad and my iPhone as well as my husbands. One by one took care of each and everyone of them. Each time being so polite and considerate. I am a 77 year old who isn’t very tech savvy. Now I know a lot more than I did and feel so much better about AT&T then I did before being served by Daniel. What an excellent role model he makes. Cannot praise him enough... if I had a business I would try to steal him away. You best hang onto him. 🤙🏻💕

Steven is the best! Great customer service. Had a great experience with him!

Jiose-Luis was the most helpful and friendly associate I’ve had to deal with . Courteous and kind and most knowledgeable. He worked the numbers and gave me many options that would work for me. Jose-Luis is a great asset to AT&T. Thanks for all the help!

Ask for Jonathan! Great representative! Fast, detailed and very well mannered.

We just got a new phone and line. Tyra was SUPERB! Fast and incredible service!!! She knew all the ins and outs of the data package, phone pricing, available discounts, and trade in values. She’s amazing! Helped me save money each step of the way. Incredible customer service! Would absolutely recommend her to anyone. Thanks Tyra! Leslie 🙏🙏🙏😍

😊 Steven Lemos is an outstanding AT & T Rep. Steven was friendly, knowledgeable, a great teacher, and was so helpful. He easily answered the questions, took the time, and was generous with his help and information. He is a Success Story!

Moni was a great help today! You are lucky to have her for an employee.

Never have I experienced the level of customer service as I have with Daniel Sandoval. This top notch employee met my every need and surpassed all levels of expectations in customer service in today’s market. A five star rating doesn’t do this highly exceptional employee any justice. This is why I rate him a perfect ten.

Steven “The Miracle Worker” (at the Del Monte Monterey Store) resolved our very difficult technical/account issues with professionalism, competence and a smile.He is a true credit to the AT&T organization. Do everyone a favor and give him a promotion.Thank you so much Steven. You are great!

Steven was SO knowledgeable and helpful!! He spent so much time with me to explain everything and was very patient! I highly recommend him to take care of your questions and all else.

Going through a tedious process of upgrading my phone through At&t when purchasing the phone from the Apple was made so much easier with the help of Rene Arreola. Rene is super knowledgable and straightforward which made the intensive process much more streamlined and eased my concerns. I’m very appreciative for his help and can only hope that his effort is recognized 🙌

I had a complicated purchase updating 2 old iPhone 6s to SEs. Then while transferring our data, I decided to buy the iPhone 12s instead. Daniel Sandoval had the patience of a saint, and such a calm professional manner. He was so knowledgeable, and worked quickly while explaining everything clearly. I was in the store a long time, and Daniel could not have been more kind or considerate. Exemplary customer service is so rare these days…and greatly appreciated, especially in a busy store like yours. Thank you, Daniel, you made my day!

Great customer service provided by Alexis. Highly recommend him for your future phone needs. This guy knows his stuff and most important, he looks out for the customers benefit.

I was here on Saturday about 3.30 to fix my I phone voicemail problem.immediately Jose-Luice, the retail consultant approached to me and ask for help.I told him about my phone problem and he started to work on it with very professional way.I feel amazing with his friendly and professional behavior.manager also came and ask how is going with positive attitude.all team members of this branch look very nice to customers with problems solving idea.thank you very much .I recommend this place .I will visit here soon to upgrade my phone .

Thank you Tyra for the best service and the battery outage love you girl you rock

JoséLuis Zamudio was outstanding! I’ve been with att for years and this is the first time I can say an att rep gave me phenomenal service. He singlehandedly kept me as an att customer. ps I was lost in the gaze of his beautiful green eyes

Greg was so helpful and friendly. He made this acquisition fun and easy. I recommend asking for Greg for all of your cell needs!

Adrian from AT&T was very helpful. He was able to help me switch services from T-Mobile to AT&T the same day! He was very kind, polite, and flexible, that is, he gave me his work cell to allow me to schedule a direct apt with him and to come back to the AT&T if I had any problems. He double checked that my phone and SIM would be working before my exiting the store, and gave me various options to help me keep my number. Thank you Adrian for all your help! I really appreciated it man.

Came in to get a new phone and Steven was super helpful with everything. He told me all the options and plans and helped me pick out great accessories for my new phone. He told me about other discounts with the plan I have. I would go back to him for any questions again.

Steven was so awesome! What patience and dedication he has to his job and to AT&T customers… you are so lucky to have him! I bet he will be leading your team some day soon!

Steven was amazing was very professional.Explained everything for us to feel like we left with the best plan for me and my family. My husband and I left very satisfied and happy with all out new gadgets and great customer service .100% satisfied with Steven

Great service! Very helpful! One of the best times I had in at&t in a while.

Daniel was awesome! He went above and beyond to help us setup our new iPhones and also upgraded our accounts and saved us money on our monthly bill.Excellent service, so patient, very knowledgeable and very kind and friendly. Cant say enough good things about Daniel.

Had a great experience today with Luke Garcia. He helped us take care of complicated business transfer. Very professional and easy to work with. Thanks Luke!

The staff was rude and the guy was very agitated when it was becoming obvious I may not buy a new phone but may go with my warranty instead. Kept trying tonger me to upgrade both lines and to iphones and get me to change my plan as well. Nope.

We had a great experience with Victor at ATT here in Monterey Ca. He was super knowledgeable, gave us accurate information and technical support . He answered all of our questions in detail. Thank you Victor!

Marcus Hughes was patient, helpful and stayed with me until my phone was set up, which took awhile because I was not backed up in the cloud. He was awesome! Will call him for my next purchase. Excellent service!!!

Victor V. took the time to take care of a really complicated issue. Mark from the call center mislead us and had me waste my time so when I met up with Victor, he handled it with ease and was super professional. Victor is the rep you want to go to when you’re in this location. He’s the best and will take care of you.

Victor was so helpful, knowledgeable and pleasant. I also observed another employee working with a very difficult situation and she handled it very well.Victor also helped my husband with an issue with his voicemail that three other stores and call to tech support could kit fix.

I wanted to switch from Verizon to AT&T. My initial reasoning was because I am out in Carmel Valley most weekends with family and ever since a year and a half ago there are a ton of dead spots with Verizon that never used to be there before. Huge difference and the last 2 years every time I had to deal with Verizon it was a nightmare with rude reps and long wait times. I had enough. I walked in to AT&T last night and Jose helped me switch over and get a deal on my new phone. He was very patient and helped me with everything I needed, including getting me transferred from Verizon which was no easy feat.. Everyone I talked to was super nice, very personable, and answered all my questions and concerns. I even had some follow-up items this morning and Jose got back to me right away and resolved everything very quickly. Overall a great experience and I am so happy to be with AT&T now.

Steven has GREAT customer service. Give the man a raise. PLEASE. Ive been with you guys for years and hes the best.Thank you Steven❤

The interactions at this store caused me to switch to Verizon. Cheaper monthly cost and way better customer service. Somehow AT&T forgot about discounts on my service, cut off perks, and then refused to answer requests to get fees waved they caused. Would never return to AT&T.

Yes had a great time today getting my iPad ready and Adrian was awesome and had a great attitude and experience in knowing what he is doing!!

Luke was excellent. Very helpful and insightful. He made the process of changing our carrier painless.Thank you!Rakesh Singh MD

Great service!After calling into Att several times over the last week, I decided to go into the store. Wait time was way under what I was told when entering.Steven was fantastic! He helped me with an issue that the phone agents werent able to within 10 minutes. He was kind, unassuming, and patient. During our chat he mentioned Id be eligible for LifeNet services. No one has ever mentioned this before and the plan sounded amazing. Steven explained in detail how the plan started and why ppl are drawn to it. I was seriously impressed. While I wasnt ready to switch over today, he didnt push, or act rudely that I didnt sign up immediately. Super nice and super helpful. Thx Steven!

Steven Lemos was an excellent and very helpful person who helped my sisters and I st ATT. I recommend him

Adrian was absolutely fabulous! He made my experience very smooth and pleasant! Kudos - great service. He went above and beyond

Alexis, at your store in the Del Monte Shopping Center, in Monterey, CA, is absolutely the best! He helped me straighten out my account and got me using services I’d given up on. He’s courteous, very professional, and great at making a long time customer very happy about staying with AT&T.

Dear manager,I have to write this massage to you to praise your wonderful employee Daniel Sandoval. B for his excellent service.He is not only courteous, patient but also very talented. I made some mistakes in using the software of WeChat. It is very difficult and complicated to soft the problem. Daniel spent a long time and tried all kinds of means to solve the problem. I am very gratitude for his help.He really should be recognized.I am proud of your company has such a devoted employee.

I had a wonderful pleasant customer service.Adrian was very helpful answering all my questionsI had a great experience with the companyIm very happy thanks for having people like him .

Steven was really helpful and patient. From finding ways to save on our bill to helping choose the best device, he provided exceptional service.

The service personnel were friendly and attentive. Our service guy new his stuff and help us make a good decision in picking a new phone.

Daniel was great! He helped me with an upgrade for my dad he was friendly, patience and he also helped me choose 3 different accessories for my dads new phone to have him all set up!

I went to get my mom a new phone and Ashneeta was the best help I could have asked for! Thank you so much :)! Super helpful and very friendly! Satisfied with my service.

Luke gave exceptional service. Went above my expectations for service. Very professional and friendly service.

Steve is great. He explained everything so nice and his suggestions were exceptional. Thank you Steve!

I visited the Del Monte store today out of extreme frustration of trying to accomplish getting services over the phone. A kind gentleman, Eleis, received me with my ill manner and exercised so much patience. He patiently listened to me babel in circles, repeat myself and all the while stayed so patient and calm. He stayed late to resolve my issue and ultimately came up with the best and simple solution for my specific needs.I appreciate him treating me with kindness when I didn’t deserve it!Thank you, Eleis! Your patience and customer service skills are going to take you far in life!

After several frustrating phone calls and visits to the Monterey store we were giving up hope. Rene and manager Sal were very professional and helpful today. We were told several times there was nothing that could be done to fix our bill mix up. Rene listened and the Manager Sal was able to fix our issue. So glad we went in today and had them both help usDefinitely ask for them with any issues at the Monterey store

Very friendly, professional, kind and courteous service. Luke was great! Superb service 😊

Came in to upgrade my phone and walked out with a new phone and new watch. Alexis helped me with everything and was so nice. Very helpful and answered all of my questions!

Marcus was absolutely the most positive and patient employee!! Continued to service 3 of us for 3 different phone problems, about 2 hours! He is a gem . Be proud he is working for your company.

Stevens help was amazing! Thanks for all the set up. Saved me hours.

Drew and Nicole are amazing. Very nice, helpful and very professional. Thank you for excellent customer service!!

Had a smooth and helpful experience. Eli and Johnathan were both very informative professional and able to provide the help we needed!

We had a complex update involving multiple lines and devices, and Daniel was SUPER helpful and patient with all of our questions. Excellent customer service at the Del Monte AT&T!

Steven at the Monterey flagship store is my hero! Hes a miracle worker. Im on vacation and my phone overheated and wouldnt charge. I came to store this morning and he was able to restore it, turn ot on and charge it. Its time for a new phone but at least I didnt lose my data! My entire life is on this phone! Thank you, Steven & AT&T!

Steven was very helpful and went above and beyond to ensure that everything was fine

Rene was fantastic! He helped find discounts and programs that not only saves me money but also for me free gear.He has a very professional and he is a nice person to be around AT&T is luck to have him as an employee.

Luke very kind and attentive that his work if someone wants to stop by the store ask for him he will help you with the best possible service and kindness

Had an amazing experience here, Daniel was very professional and helped me and my family get our new phones and watches set up. Incredible customer service.

Really amazing customer service! Alexis is awesome and the store manager were super helpful!

Jose-Luis Zamudio is a stellar employee whoprovides outstanding service.I have worked with him several times and heis always great.

Steven worked with me over the course of two days through a rather stressful situation. He was kind and patient with me the entire time. I highly recommend working with Steven on even the most complicated circumstances.

Ashneeta was extremely helpful. She has a very positive charm and a very professional and welcoming demeanor. She’s definitely a positive influence for AT&T.

Jesse was so nice and walked me through setting up my watch. He saved me so much money by updating my family’s account and switching me to auto pay/paperless. He was very patient and did a great job explaining everything. Great customer service!

Excellent help Very knowdlegeable young man. Will definetly add to your Business

Jose-Luis was extremely helpful, answered every single question I had about my bill, and was very detailed about it. Took his time to explain and made sure I understood. I would highly recommend anyone to come and see him if you plan to come into at&t. I will definitely be coming back to see him :)

Shaniah was terrific! Very patient with my husband and I. She spent quality time with us - two baby boomers!! We were extremely satisfied with our customer service.

Alexis really help me and he explained every option .thank you very much i will recommend him to my family and friends.

Tyra is great!!!!!!! hella funny too. I love her!!!!

Great customer Service! Jonathan was very help full will definitely go back!

The workers were wonderful and knowledgeable and patient. Thank you so much 😊

Luke was great amazed with his customer service skills very professional and helpful and very patient with us. He answered all my questions walked out of your at&t store very pleased.

I had a very positive experience at the Monterey ATT store for the 2nd time. It was not crowded. We were greeted right away and asked what we needed help with. Today Jose Fernandez greeted us and helped us with all our needs and questions patiently, efficiently and knew all answers. Thank you ATT and Jose for the best service! Also it was great to see hand sanitizers at every station and employees taking precautions seriously.

All of the reps in your store in Monterey are great. Very efficient and helpful. I returned after my initial visit and purchase because I needed clarification and education going forward. My initial visit and purchase did not provide a clear understanding of what I was buying. I was not knowledgable enough to ask questions. He did not get that I was clueless about what I was buying and or how it worked. Nor did he think to ask me. Hence my return. How could he have helped? By telling me about the specific product in brief different from others. Was this the best fit for me? I needed a new one. I will get used to it.

Great experience today with Shaniah. Walked in to “browse” and left with iPhone pro max, new cover, new wireless charger, USBC cube and ATT TV package. She was very patient helping me - I had lots of questions. She also told me about AARP discount and auto pay discount to save $$$! Thank you 😊

Fonzi helped with everything! He was amazing 10/10 customer service.:)

Alexis and Justin provided excellent customer service! I recommend visiting them!

Our representative Jose Luis Zamudio was the best! He took care of my new phone transfer in art store and then helped us with new att internet television. He hooked up our 3 TVs explained everything to me several times. Extremely patient and I have past customer service experience myself and he exceeded All expectations! I appreciate his help and he retained our 7 year relationship with att. We were going to switch providers because we had so many problems with our uverse service. Much thanks to Jose!

Moni /Monica went above & beyond with all our questions & setting up Dave’s new phone!

Rocky was my sales associate and was so awesome. I was there with my 4 year old and he handled my transaction with ease and finesse considering my kid wanting to run wild. His manager Dru also assisted and was very knowledgeable and incredibly helpful. These guys were great and helped me to find the right product and services for my needs that also fit my price point. Highly recommended

Jose Zamudio, Was so patient, kind and was really knowledgeable and professional. Thank you for this wonderful employee. See you again.

Jesse at the Monterey AT&T was awesome! He helped resolve my issues twice! His knowledge, along with his very friendly and helpful demeanor make him the go to guy I trust to find a quick and happy resolve. A 5 star rating is completely fitting to the caliber of service I encountered there.

AMAZING SERVICE!!! I went to the Apple Store and had an appointment already. But then I walked into AT&T and met Valentine. What a wonderful product specialist. He explained all my options thoroughly and showed me how I could save. I had my kind made up, but he helped open my eyes to some other possibilities. Now my whole family is ready to enjoy their new iPhone 11’s and their unlimited data plans!!! Thank you Valentine.