I gotta a recommendation for this establishment and decided to give them a try. They are very knowledgeable of cell phone repair and fixed my phone in a jiffy. I highly recommend them to all my friends family and associates!

IPhone fix was less than an hour and $50 cheaper than Apple would have been. They were clear about the fact that the replacement screen is not OEM equipment. Indeed, the resolution is the same but it has a brighter area at the bottom, and bluer color balance overall.The worst part, however, is that touch sensitivity is MUCH LESS ACCURATE than before.I have a lot more errors typing than previously, which makes me wish I’d done the Apple thing or sprung for a new handset.

Excellent service. Fixed my phone quickly.

I have always went to fix a phone for repairs to my devices and my daughters device as well. Always been good service until this past Saturday. My daughter dropped her phone around 4 and I called who I thought was fix a phone around 3:55 and asked if it would be ok to bring her phone to have it fixed since it was close to 4. The gentleman on the phone say of course we have more customers in the store so we won’t be closing at 4 so come on. So I went to fix a phone and got there at 4:05. I walked in and this young guy told me that he was closed and couldn’t help me today. I told him that I had called and spoke to someone and was told that it was ok to come after 4. He said very rule you didn’t call here and I can’t help you today. I get that retail places close at certain times but there was no need to be rule. I left and called the manner that I thought was fix a phone which end up being CPR a cell repair store in Indian Trail. I went there and it was after the time that they closed and they still repair my daughter’s cell phone and did so very professionally. They also fixed it right in front of you instead of going behind a wall where you can’t see what they are doing to your phone. I won’t ever go back to fix a phone even after I have given them my business for several years. Thanks to fix a phone’s bad service I have now found a new local place to have my devices fix.

This is the best place to get your phone fix ..like no matter what problem I had they were always able toFix it and they prices are cheapI would recommend this place over any other place ❤️

Great experience, solved the problem. I am thrilled.

Got my Iphone screen fixed today, awesomely enough it was done in 30 minutes. Should have checked while I was there, but now my selfie camera doesn’t work. At all. 90 bucks for a simple screen repair and I’m left with another problem I’ll have to pay someone else to fix. You think that they would’ve checked that ? Or informed me if it was an extra cost (obviously would be willing to pay) kind of annoying but lesson learned.

Edited 5 star review to 1 star review. See why below. Replaced my girlfriends daughters battery & broken back cover. The phone seemed to be repaired other than having to take the phone back & put the original charging port back in because the one he replaced with the back was not apple original parts & the phone screen was flashing on & off. Alex was pushy about receiving a 5 star review. Even said he would take my phone & write the review himself. Changed the review to 1 star because now the repaired phone will not charge & the phone is now dead & will not power on. He needs to see that this phone is repaired correctly or refund the $240 that was paid for these repairs so the phone can be taken to a reputable place to be fixed. Once this situation is made right I will give a better review.

Smashed iPhone 8 fixed in under an hour fast and friendly thanks guys

The end of my charger broke off inside the port on my IPhone. He fixed it in less than 5 minutes and didn’t charge a dime! Awesome service!!

Alex worked on my MacBook. He was able to repair the hard drive, replace the keyboard, install brand new software on it and save me a lot of money. If you’re looking for computer or phone repair come here. Solid business. Thank you Alex!

Guys were nice!! Fix my tablet at a good price and sooner then they said

Alex was very friendly and helpful since we called the store for our very first time, he also was very encouraging requesting the opportunity to fix our iPhone. No regrets at all, will no hesitate taking our phones there in the future for any repairs

They were very fast & professional. They were able to fix my phone while I waited and only took about 10 minutes. I highly recommend them.

Great staff!!! Super fast service!!! Can’t say enough great things about this place!

I dropped my phone a several times, and it got damaged, and some water damage too. I looked up this place, and was told my screen needed a replacement. it was done in like 20 minutes. price was fair.

Wonderful prompt service! Definitely will recommend to everyone I know

Did a good job fixing my girlfriends phone back and replacing her battery, even gave me a free screen protector :)

The workers in this association were so helpful. They fixed my screen and even restored my battery without me asking, and marked that extra fix as a “complimentary” fix. This is my #1 go to spot.

When you go into this establishment you will be greeted by Young knowledgeable professionals. These guys and gals know everything about phones and how to fix them. I would highly recommend taking your phone to this establishment. Customer service was outstanding.

In-and-out within 10 minutes and excellent service and repair on my granddaughters phone. Highly recommend.

They are fast cheap and Reliable I’m a new happy customer and I most definitely will go back!!

Great, fast service and friendly staff.

After being told it would cost Over $300 to fix my phone and I would have to send it off for a few days, I walked into this place and they fixed it for me in under a minute. I also got my iPad Pro fixed here after other places claimed it couldn’t be fixed 🙄 the people that work here are very Welcoming and take the time to explain things to you I like that! I would recommend this place to everybody!

My broken phone isn’t broken anymore, 5 stars. Fast and fairly priced

Alex installed my battery for a good price under 10 minutes. Will be back

A quick fix the people were really nice

Wonderful customer service. Have purchased phones and had phones repaired by them. Will recommend to others and will continue to do business with them

POOR COMPONENTS, DONT STAND BY THEIR WARRANTY. They installed new screen on iPhone 7 Plus. Within 2 weeks screen stopped working showing behind glass, LCD panel broken. Glass was intact, there was no impact or damage. LCD was cheap and broke. Shop gives 1 year warranty on components, and this damage was not at all by a cracked screen, they still didnt replace it under warranty. Parts they use are inferior in color, fragile and not anywhere close to Apple quality. Avoid this shop.

Had a cracked cell phone screen. They ordered the part on Monday, I dropped my phone off Tuesday, had my phone repaired and good as new in about 2 hours...along with great customer service! Highly recommend!

Great people, great prices, and a very speedy repair. Would definitely be my first recommendation. The store doesnt get enough credit for their great work and dedication to customers.

Best place to go fix or buy a phone... they are always professional... never rude or act like your a burden.. Been 4 times so far more than sure Ill be back!!

I went to get my iPhone 6 screen fixed today, despite the awful reviews I went against my better judgment & decided to give them a try. I stayed while they worked on my phone & my phone works great. My Touch ID works, my screen looks brand new, my speaker, camera, & ear piece are all in good standing. Very pleased with their work. & for only $80. My only issue is it was suppose to take 15-20mins but I ended up being there for a little over an hour. Id go back

First Time Customer Quick Repairs,Great Prices And Wonderful Customer Service We Really Enjoyed The Conversation And Laughter With You Guys On Yesterday.. Again Thank You So Much And I Will Return If Needed!!

Great experience, I had to switch my number to a new phone I just bought from them and was helped 2 hours after they closed to make sure my phone worked correctly! Will definitely be back in the future.

I had an awesome experience with this company today. I’m technology inclined and they helped me figure out what was wrong with my phone I purchased off someone else. I believe they went above and beyond. Thanks guys I will be checking out the new location in Wingate as well. And telling everyone I know to visit your company for any phone repairs.

Charging port was not working. I took it in and got my phone back in 40 minutes and has been working great. Even gave me a discount for being a repeat customer.

They did fix my screen. But they didnt put my screen back in right and the whole screen feel out. But the people were nice there.

Terrible customer service. I ordered a replacement battery for my my phone and when I called to ask how long it would take, I was told about an hour and that I wouldnt need an appointment. I drop the phone off around 11am and was told pick up between 2 and 3pm. Okay, not the time frame I was told originally and now I have to drive back up here from 30 minutes away but Im in a rush so I go with it. My husband calls them at 2pm to confirm pickup, the guy says it will definitely be ready by 3pm. I show up at 3:30pm, I was told they need another hour. I kill an hour at Starbucks and go back at 4:30pm. Was told that they needed another 45 minutes. At this point I am done and I ask to speak to a manager. The guy working there said there wasnt one there, he was there by himself. I ask if he can give me a managers number or can he call them, he says no. I give him a landline and ask for a manager to call me ASAP on that number. I get a call from someone saying that 1-the phone was harder to fix than they thought and 2-theyve been really busy today. I get both of those reasons but jerking your customer back and forth saying it will be ready but when they show up it isnt REPEATEDLY is terrible customer service. I finally get a call at 6:15pm that my phone is ready. Picked it up and got a sorry, we were busy from the guy at the front and the manager never came to talk to me.

Told them i dropped my phone and my home button and screen weren’t working. All they did was plug my phone in the computer and they said it wasn’t picking my phone up. They didn’t check my phone at all or do anything. They told me it was my processor and i needed to get a new phone. Went to another phone fixing place in Matthews and my phone works just fine now. Fix a phone almost made me pay $500 to get a new Phone.

The fixed my phone quick. Recommend. They do a loaner phone while your gets repaired

I went to get my phone fixed (iPhone 5s) because it was cracked. It was $110 out of my pocket which to me seems a little over priced. They spent 2 hours to fix my phone up, when I got it my phone had looked normal and perfect (let me mind you that you have to pay before you get the phone fixed, but I asked if I could pay after and they said that would be fine.) I was heading home when I realized that the finger scanner wasnt working to I have to turn around and head back. I complained and they said I would have to wait 30 minutes. In 15 minutes someone came in complaining that their scanner wasnt working either. 3 hours went by and they said I had to wait more. I ended up just leaving and they called me a couple days later saying I could come back in and get it fixed again, but I was afraid that they would mess my phone up even more. DO NOT TAKE YOUR PHONE HERE!!!

I hope someone sees this because somehow this place got a hold of one of the SIM cards connected to my familys phone plan, and then put it into someones phone and told them it already had an account set up on it and there is a few months left on the contract. You can totally use it. AND GAVE IT AWAY. so we have been paying for some random persons phone bill since December. We noticed the charges on this months bill, called the number connected to that line and a lady picked up and told us that she got it from this place. I have no idea how they even obtained this SIM card because we have never even been to this shop, due to their numerous poor Yelp reviews, mostly about how they broke peoples phones and made them pay to fix what they broke. Not only did they KNOWINGLY give someone a SIM card that they KNEW was someone elses, but they must have obtained the SIM card in a illegal way since we have never even brought a phone to them. Never even stepped foot in their store. This place is shady and now owes us $300. We will be contacting the store manager first thing tomorrow morning. I feel like I should let everyone know...DO NOT BRING YOUR PHONE HERE. They will probably steal your SIM card and sell it to someone else. Crooks.

We brought 5 phones in there to fix. We went and picked up the phones. When I got home, I tried calling my provider to switch the phones over but one didnt have a sims card. I took it back. they said they would find my card and call. 3 months later and I left several messages and no one would return my call. Finally went up there and the owner was very rude pushing it off on an employee who wasnt there. Went the next day and the owner was not there but they would not give me his info. Asked what was going to be done about the phone and charger and he said nothing, take me to court. worst company I have ever dealt with. Highly recommend the phone place 2 doors down from him

James Rinehart was very helpful and did a great job with my phone. Great customer service.

Alex replaced my screen, cleaned and dried my iPhone with a warranty in just a few hours!

Great place. The people are knowledgeable & friendly and not greedy for your bucks.

Extremely unprofessional with their level of customer service. Returned product with missing parts and store has not assumed any responsibility. Numerous phone calls and no return call from management as promised. Extremely disappointing and frustrating. Will not be using this establishment anymore!!

The power button was not working on my cell phone...I brought it to Fix a Phone. It was repaired fast, and efficiently...The manager was so great that he even kept the store open 10-20 minutes passed closing time to give me a chance to pick up my phone Saturday afternoon so that I did not have to wait till Monday without my device.

Got screen replaced less than 2 months ago (still under their “warranty”). Immediately after replacement I noticed my touch sensitivity was off and way less responsive, making it difficult to play games or “drag and drop” any apps on my phone and the color of the screen had a blue tint to it, but I didn’t bother taking it back because it still got the job done (and for some reason I expected that was common with a replaced screen but I’ve found out this is not the case). Fast forward to today.. I dropped my phone out of my pocket for the first time and now the LED in the screen is damaged and I have a black bar going down my screen. Apparently this can happen on its own, because I was honest in telling them that I did drop the phone it’s not covered under their warranty. After already paying over $80 dollars to have it fixed originally, and still being in a 90 day window, I find it ridiculous that the only thing they could do for me is have me pay ANOTHER $85 dollars to have my screen replaced again. I feel as if I’ve wasted my money on a screen that was never up to standard in the first place. Very disappointed and should have heeded the bad reviews or asked for a written copy of their “warranty” guidelines.

Got my screen fixed the other day, they were so helpful and knew what they were doing.

Very kind people and did a great job on my phone! Highly recommended.

Best Repair shop in Charlotte people are down to earth and they accept crypto!

They are so awesome and always take care of me! I’m always in there because I constantly break my phone

Great job guys 😬

I would change all your passwords if you took your phone in, will probably leave any day if not raided by the FBI first Looks like he stole my bitcoin

Went in with an ipad for a screen repair after it had been dropped. Collected ipad but next day a small crack appeared on the new screen where the metal case was dented. Took it back and they said it was not their fault and would only repair it again for $100. They dont stand by their work :(

They stole $650.00. From my young 22 yr old daughter!!!! She was told if she paid for the phone in advance they would order her an Unlocked Galaxy S7 edge in pink gold. She was very excited because she really wanted the pink color and everywhere else only had blue, black or silver. She paid him in good faith, believing him to be reputable since his store front is in Sun Valley. After a week she got her phone,Yay, I was proud and happy for her, she had worked so hard for it! We live in the country and rely on Wi-Fi calling due to the lack of signal here. They knew it had to have the WiFi calling feature. They assured her it would! Lies!!!! She had her dream phone or so she thought, yet couldnt use it! At first we thought he had sold her the international version! We asked for her money back and were screamed at and told there was nothing wrong with the phone and they refuse to give her money back! The phone upon further investigation is a counterfeit! Three reputable phone companies have written statments to the fact that it is not a Galaxy S7 edge at all and not even made by Samsung! He has been nasty, disrespectful and beyond disreputable! He laughingly wants her to give him the phone back and when she does he will see about getting her another one! Unbelievable!!! If he wasnt a theif he would get her the real phone she ordered first and then ask her to return the fake! She has requested multiple times to have her money refunded only to be screamed and ranted at by a lunitic! If he does not refund her money, I will pursue criminal conterfieting charges and civil litigation! Please contact me if you would like to join my civil suit, I have 4 other people found on yelp reviews and google+ reviews that have already signed on! To take advantage of young people is about as dirty and low as a person can get! If he does not refund her money in full by Fri. My attorney will file our class action suit. Contact me if you have also been wronged by him, for information on joining our suit, it will cost you nothing but it will hopefully stop them from continuing to scam honest hard working people.

STAY AWAY!!!!! I went to this business in Nov and bought a new Note phone, paid $400. I had to take it back in two weeks and they did replace the phone because it had issues. then about a week later the new note the traded me kept going through batteries, so i ordered an android htc m8. they were to trade my note plus S100 for one new in box. when it came the htc was a windows phone, not in a box, but still has case from previous owner. they even had to do a factory reset! and got upset when i pointed this out! The young thug who calls himself the manager even tried to buck up at me, until i i shut him up. the owner said he was getting tired of me. for $500 they wanted me to accept a used htc with a previous customers case still on it they had to reset? These scam artists will screw you over. Their phones are not new. Dont fall for their scam!

I do NOT recommend this place to anyone for any reason whatsoever. They do not know what they are doing and pretty much rob people. My fiance took an iphone 6+ there & spent $100 for a new screen..whoever put it on didnt even connect it right so it still wouldnt even work. Afterwards, since he wasted $100 and still had no working phone, he went to sell it to them and they never called back after a day went by we had to go there ourselves since no one wanted to answer the phone just to be told the phone wasnt even there???...it was with a guy that wasnt at work today bs. Complete bs. Never in my entire 26 years of llife.. Watch out!

Very helpful and knowledgeable. Great prices too!

These guys do a really great job.

Great place!!! James & Farron are awesome!!!! Anytime I need something I go to them!!

Excellent customer service

My teenage son and I took my his Android phone LCD screen to be replaced at Fix A Phone on June 1, 2016. I paid for the repair in advance with my credit card. After waiting over a week, we called to get an update. We were told the part they received was the wrong part and a new screen was being ordered and someone would let us know when the phone was repaired. I foolishly didnt keep track of the dates or excuses, but we pretty much went through the same scenario again, except this time no one would even answer the phone during business hours. We drove over on June 25 and were told they were once again sent the wrong part. When I said that we had already waited an unreasonable amount of time and that I was upset that we hadnt been called, the young man working that day called his boss and explained the situation and my son was given a free loaner phone. We were also assured that we would be called when the new part came in. We were never called. After several more weeks of back and forth, my older son offered to see what he could do, but he didnt get anywhere, either. On July 27, my older son got in touch with the same young man I had dealt with who gave us the loaner phone. He said the phone still wasnt fixed and something to the effect of why are you so upset, the loaner phone is better than the one were fixing? to which my son replied something to the effect of, No, its not. And my little brothers stuff is on the phone youre fixing. Can I at least get a guarantee the phone will be fixed today? He couldnt get a guarantee and the phone connection mysteriously dropped. My older son and I decided to drive over. The employee didnt deny it when my son explained who he was and you hung up on me earlier. He explained that if we couldnt get the phone repaired by the end of the business day we wanted the phone back and a complete refund. The young man put him on the phone with his boss James, who refused to guarantee the phone would be ready and got really heated and asked my son why he was hassling him and how this wasnt his fault. When my son explained that eight weeks is an unreasonable amount of time to have to wait for a repair and any other business would have compensated us in some way, James said my son was smoking crack. Later in the conversation that went nowhere, he called my son a crackhead. He also refused to refund the money for the repair. I eventually took the phone from my son, explained that I understood that James couldnt help that hed been sent the wrong part, but that he should have figured out by now that he should have gone elsewhere for the part and that I wanted a refund and the phone back. He said the phone was in pieces and wed have to wait for the technician to put it back together. I said Id wait there for it. He said it couldnt be done by closing time. I said then just give me the phone as it is and my refund. He told me he wasnt doing that because we agreed to have the phone repaired there and that hed given my son the loaner. I countered that my son wanted his own phone with apps back and wed waited long enough. Skipping a lot more back and forth, I finally told James that if he didnt return the phone right away and give me a refund Id report him to the Better Business Bureau and the credit card company. He still tried to get out of it, but eventually gave in and we returned the loaner phone.

Very knowledgeable

Really knowledgeable crew reasonable prices

Really good service and very friendly

The service was great ! My phone was repaired in minutes!!!!

Dependable