So happy to have found them! After a few other Ford dealers could not squeeze me in, Friendly Ford said to drop it off & they would check my 2015 Escape wiper. Drivers side was not working. I also wanted some other, maintenance things done & after we discussed when I had those things done last they said it really wasnt necessary to them again. Finished my car in one day! Very pleased with the communication from Deanna as well. She was so very helpful!

I’ve been doing business with Andy O. at Friendly Ford for a long time. Great personality, super knowledgeable, and has always treated us like family. Thank you!

Made an appointment over a month ago. Guy said you could come in to drop your car off and we will look at it when we can or make an appointment so you wont have to wait all day. I come in, and Im not in the system. Sure theyll look at your car but you have to leave it overnight. No shuttle, no enterprise or anything on site. First impression of this place... I wont be buying anything from them, they are too disorganized.

Just got my third vehicle from mike. Always great service.

The only place to buy a new car, hands down

Great place if you dont mind getting jerked around in the service department, I bought my last 8 vehicles there but thats over with! Best body shop around but the worse service department I have ever seen! Thanks for nothing!

Came from the other side of town. Wasnt disappointed! Friendly Ford lives up to their name. Great experience! Would definitely drive 50 minutes to buy another car from them!

I recently bought a pre-owned 2013 Lincoln MKS from Friendly Ford in Monroe. Im in dealerships all day for business, so I have better picture of what happens behind the scenes than the average consumer, which is why I felt so confident purchasing my pre-owned vehicle from Friendly. James, the used car manager, invests in his vehicles by making necessary repairs and catching them up on their maintenance before the cars go out onto the sales lot. Carlo, the salesman, was very personable and helpful. The purchase process was transparent and enjoyable. The car is excellent!Thank you, Friendly Ford and James!-Very Satisfied Customer

My car was promptly picked up and serviced asneeded then returned to me. This convenient practiceis very much appreciated.

As a used car dealership goes, they were totally low pressure and the car was spotless. We didnt bite, opting instead to save some more money, but they would be just fine to buy from later on

I normally like going here, but I scheduled an oil change and tire rotation for 8am, before I went out of town. To get there at 7:30 saying there is a 2 and a half hour wait on oil changes. Why even make appointments if your going to have 10 other people scheduled at the same time?I would understand if it was drive ups welcome and there was that much of a wait, but when you have an appointment for something, don’t have so many other people scheduled for the same time.I would of rather been told that they were booked up so I could of found an alternate day or alternate location. Instead of wasting my time to go there.It’s not like I was late ether, they open at 8 but I got there at 7:30.Not sure if I would ever consider buying a new car from here if they can’t manage their appointments.

My first time experience with Friendly Ford service department, I would considered purchase a SUV from Friendly Ford, because for me it is not about Ford vehicles it is about dealership service department.I know all about Ford vehicles so the sales person dont have to convince me about how Ford is the best auto manufacture to purchase a car, SUV, truck, I already know Ford vehicles are great to owned. a dealership has to show me on how great their service department is and Friendly Ford pass the test.

Was trying to buy a Shelby Mustang from here they didnt even want to get it out of the show room so we could here it or test drive it so we went somewhere else to buy a better Shelby its absolutely beautiful and a lot better service at the other dealership we went to had a free lunch on them also LaFontaine in Highland much better!!!!! And to buy a Ford no less!!! Very rude at Friendly Ford!!!!

If you are looking for bad service and sales this is the place for you. I have personally had numerous bad experiences with this dealer with both sales and service. Not going in to great length to write it all, I think the first line covers it. There are other Ford dealers close enough and worth the travel

The body shop and service department are fair and honest. They work hard to make the customer happy even with our difficult situation. Thank you for saving this long time customer, Friendly Ford!

Very fast and great staff had me in and out good price

The service rep that helped me was VERY friendly and quick to make sure everything was going to be taken car of with my truck. Ive delt with a few people there from leasing to buying my trucks and i highly recommend seeing Blaine for a vehicle.

I just went in for a tire repair which they competed same day (much appreciated), but when I went to pick up the car I was very pleasantly surprised that my vehicle was washed and vacuumed, a service I was not expecting. Great dealership!

Friendly Ford is awesome they are like one big family they do great work dont take my car anywhere else

John Riley in used cars. Da man! Good running dealership all around.

Friendly Ford Service Dept. went out of their way to help me. Very supportive and professional.Thank you.Judy McHugh

I would give zero if it allows me. Very bad experience and felt discriminative behavior from sales people named @Carlo Grassi and @Jeremy Frayer.Long story short, I liked one car from there and ready to buy. But they said they have to ask SOS for sales tax and all. Talked rudely and compelled us to leave. I tried to contact them for two days and INTENTIONALLY THEY DID NOT PICKED MY CALL.Finally, they call me and said they sold car to someone else.Highly Disgraceful!!!!!!!

I love when I call Andy (sales rep) when my lease is up. I tell him what I want and the price range along with the COLOR. Give him a day if not less and he got the car. The paperwork along with showing me all the bells and whistles on the car took an hour. Then I am leaving with my new vehicle.

Would of been nice if it was open was us wanting to buy a car and a lady wanting to buy a car she said some people only have weekends off ..we will be back probably Monday or Tuesday

Had a problem with my moonroof, they said come and look at it see if we can get it moving for you. There were four guys trying to check it out. Even the service manager was trying to help. Couldnt ask for more than that. Very kind very thoughtful.

My sales person and service advisor were excellent

Good service. I was called to give me an update. Vehicle was done and completed in plenty of time. Thank you Friendly Ford Service Dept.

Great experience as always. Thank you Mike Drake for always being kind to us. 👍

Great sales man (Andy Omler) worked with me to get the best deal. Great dealership well trained staff. Felt comfortable throughout the process. Friendly Ford is a true statement.

Had a appointment for 7:30 am for a recall on drivers air bag (15 min job) I was waiting for over 2 hrs .( Why make appointments )

Andy is a great salesman and Kim Wilson Ford is lucky to have you. God bless

Everyone is cooperative and answers all my question before I need to ask them

My salesman Ryan is hardworking Im glad to have him sell the product that we build at ford motor

The Service Writers are always Friendly and helpful, the team gets you in and out as quickly as possible and are always willing to go the extra mile for you.

They do really good work and check everything to make sure that everything is in good shape.

Very friendly very fast!

Took a 2007 in for a recall airbags. And they were friendly and courteous. And done in 2 hrs.

Youve worked hard for your money. You deserve to be treated with kindness and respect. You wont find that here. Maybe they have great deals to make it worthwhile? Nope. There are good people out there selling cars that will give you a great deal and treat you as you deserve. Go find them. You deserve better than Friendly

Guy was a great help. He recommended to get my maintenance stuff done on my next visit. He is always kind and knowledgeable. He also worked with my schedule to set my next appt.

Very happy with our purchase of a new Ford Escape from Friendly Ford. Our salesman, Mike Brown, made the whole buying process very efficient and pleasant.

Does not communicate what is being done with ur car. Service department has a major lack of communication going on. Mechanic leaves without notifying anyone on updates to cars on his log. Dropped my car off Monday was told will be done by end of week and now it wont be done until Monday. Total lack of customer service skills!! Dont bother taking your car. Would rather give no stars.

Absolutely The best service i ever received at a dealership

During this past thanksgiving weekend we have taken our new 2020 Lincoln Nautilus on its maiden voyage up north ( Upper Peninsula ).the experience was exciting and the ride was extremely enjoyable! not to mention Lincolns 22-way seating.Our new Lincoln, handled the road perfectly in all the weather conditions we met on our journey. I also enjoyed the looks from others as our Nautilus stands out among all of the current brands. Service at Friendly Fords before and after the sale was outstanding as always. Thank you Michael Drake for steering me in the right direction.

We would not go anywhere else! Buying and leasing vehicles is seamless and easy. Very knowledgeable and extremely easy to work with!

Very bad experience. Non cooperative and discrimination.

Definitely lives up to their name! Fast, prompt, courteous service, minor work done to my 2017 Escape, in & out, repaired, covered under warranty, and in less than 2 hrs. Great!!

The friendliest people the service department had my escape fixed in less the 3 hours after having it towed there. I will definitely return for future repairs thank you. A big thank you to Pat in service

My experience was excellent with the service I received from the Service Department (Craig). I was treated with respect.

Fast Friendly service,I will be back.

Good service

I like how Friendly Ford takes care of me and my car with one exception...no phone charging in the guest room while you wait...otherwise it would be 5stars

Lots of trucks to pick

If I could give this place zero stars It still wouldn’t be more

Awesome staff and very helpful. In my experience they dont hound you like vultures chasing prey. Great certified used cars and very good service center.

Friendly Ford Lincoln has been my go to dealer for sales and service for nearly 20 years. I’ve never been disappointed when I visit. Give them a try and you won’t go anywhere else.

Very responsive dealer to your request and needs. The paper signing was fast and no one pushed you to get anything you didnt want. Andy Omler was great to work with as a sales person! He knew everything about the vehicle I leased.

Great customer service and very helpfull staff

I am extremely happy that my light situation was taken care of. I was dissatisfied that the rubber trim around the outside of the drivers idea back door did not seem to be handled with satisfaction.

Always have been provided excellent service at Friendly Ford in Monroe, MI. I have purchased and leased Ford Edges and one greatLimcoln. I plan on purchasing my next car there..

Great Service Department. 5 Stars.

I got this vehicle as a lease and bought it outright. I enjoy all the features it has to offer. It certainly has the pick-up when you need to go and has a style all its own.

With everything being coranteed at the moment I had a limited range of being on my feet thankfully was able to get a safe ride to my door step thank you customer service 😷😷😷😷😎

Service as usual was outstanding. Service writer was courteous and knowledgeable answered a couple questions. Without having to ask someone else or the I will get back to you answer. My car was serviced in a timely manner and returned cleaned and washed. The service performed was explained to me. Just a great all around experience, Oh yes the coffee and the homed snacks were fantastic. I liked the apple turn overs the best.

Great service

Even during the current global pandemic, the staff was friendly as well as helpful. The oil change I had done was done in a reasonable amount of time and professionally. Will go back again.

My son just leased his first car and actually this is his first brand new car. Mike Drake was really good to work with and Kim was very thorough going through the paper work and all of the necessary coverage options. We leased the fusion and I had to co-sign but it will be a learning experience for my son. We also got the A plan from a family member and what a great savings. Thank you Friendly Ford for making this easy and quick.

More than pleased with my experience at Friendly Ford and Lincoln throughout the process of ordering and delivery of my 2019 Navigator. They were extremely organized with all paperwork when completing the sale. The vehicle was prepped beautifully and my salesperson was very thoroughwhen explaining new features.

Jeremy, and James, made my car buying very easy and there very professional, explained everything with confidence and the car is the BOMB!!. 2 THUMBS UP......

Been getting my oil changed with them since I bought my car! They do great work staff are always there with smiles on! This time was different because I waited at the dealership until my car was finished with my two year old. It was still a GREAT experience they have a play room for the little ones with toys, a tv and snacks!

I will never get a car anywhere else again! Friendly Ford makes the whole dreaded car buying experience so easy. Blaine is the best! He makes things super comfortable and not stressful. It’s like going to see a trusted friend! Definitely recommend!

Mechanic Ryan Keck was very professional and helpful in repairing my vehicle and getting me back on the road in short time. I appreciate the time he took to explain to me the problem and the fix so I could understand what I can do to keep my Ford Escape running in top condition. Kudos to all the service department staff especially Ryan Keck!

My review is based off of 2 Visits, on was pretty good the other didnt even happen.First visit was due to an electrical issue on my truck (Bought used from Friendly Ford in Monroe). Took it in to the dealer, they gave me a really nice loaner. Took over a week to fix the issue but the price was fair and the problem seemed fixed.A couple of months have gone by and the same issue is happening again. I called today and when I finally got through to a service adviser he did not seem very interested in helping me. Told me that they do not give loaners (Why did they 2 months ago). He did not offer any help to try to find a way to get my truck to their facility either. I was expecting much more from this service adviser based on my last experience with the dealership. I feel like they did not want to take the truck back because they didnt fix the issue originally and knew that they may not get paid much due to that.I am not upset because they didnt fix the issue the first time as electrical issues can be tricky but I am NOT happy about how the service adviser did not seem to care about my needs.This is my first Ford truck and I was switching over from Chevy but after this experience I may have to try another dealer out next time.

Not very friendly, except for the gentlemen that told me my car was done.

I was very pleased with the service I received. I came in with no appointment to get my oil changed and serviced. They took me right in. I waited in there waiting area. There were other women in there also so we all talked and it was very pleasant. It made the time go by fast. Before I knew it my car was done. It was washed and ready to go. Thank you for the fast service. Very well done

Rob in service was very prompt, professional and very pleasant. Overall an amazing mechanic. I drove from Toledo for his service..... And I have found my new mechanic. My local dealership service department (less than a mile from home) could learn a lot from them. Sean was great and so were the ladies in the office. Thank you

So impressed with the body shop! Quite pleased and pleasantly surprised when I got my vehicle back, to find it was cleaned Inside AND out!! The windows were cleaned, and the tires were even Armoured!! THANK YOU. That was so awesome. Our car hasnt looked that good in a looong time. Nice, friendly staff also. Impressive.

I love the place. After one little discrepancy with a service manager the management bent over backwards to make it right. Theyre my place for service

Best Ford & Lincoln dealer Ive been to. From sales to service it is a 5 star dealer.

This is what I dont get about this place . You go there for parts for your ford vehicle... They ask you for your Vin . Got it . Then you buy said parts . They have no way of linking you name and vin or car for that matter. So everytime you go better have your Vin ready. They should at least have some type register for customers at the parts counter

Always polite and helpful, Ive mostly dealt with Guy, who handles customers in a timely manner. The only problem I incounter this past time, was a missing cap to one of my tires. Not sure if they forgot to put it back on or it fell off. Overall Ive had no major problems.

Couldnt help me with my f150 that I took to a shop that dont really knows Ford 150 got it stated in a half hour when these stand up Ford guys couldnt fix a little issue! Poor shop too much money for no help!

Just want to say thank you to Friendly Ford Lincoln for another great service visit. This was our first experience for a semi-emergency visit and could not be happier with the outcome. From the service desk to the service employees the issue was handled immediately and very satisfactorily. Also, the regular maintenance had just come due for our Ford Escape and this was addressed at the same time which saved an additional appointment. Thank you and look forward to our next visit.

Great experience so far, I still have to go sign paperwork and drive off the lot but they gave me a few days to get a personal loan together for the down payment when it came back a little higher than I was expecting.Edit: drove my car off the lot, would recommend to everyone. Good people at Friendly Ford.

Got the oil change completely and quickly.

Great customer service. Very clean facilities. Coffee and snacks are available for customers. Of course like anywhere you will have to schedule service. The service shop is open on Saturdays for small things like oil changes. I sat down in the comfortable waiting area and the t.v. was on FOX news. Of course my first instinct was immediately to turn around and find another spot to wait. But i decided to sit and watch the other customers response to the b.s. spouted on this channel and to my surprise, NO one was paying attention. They were reading and looking at there phones during the hour and half i waited...My car was ready in about the time they told me it would be and they gave it a courtesy wash that it so desperately needed. I do recommend that you consider this dealership when looking for quality service.

The new line is great looking. Love most of the new grills.

Leased a F150 last week from Friendly Ford. My salesperson was Andy Omler who was Excellent! He made the whole experience painless and got us a great deal. Everything went smooth and we will definitely be back as customers again. Thanks Andy and the great team at Friendly Ford Monroe!

Great service department. Reliable repairs and never try toupsell you services you do not need.

They do the scheduled maintenances. They do their job. We come here for that reason alone. We have an acquaintance that is a salesperson here and would gladly do business here, if they were friendly - from phone, desk n out the door. The dealership that is as a whole. We buy our Fords(10 years -6 vehicles$$$$$) from a Ford dealership in Toledo. Their staff is top notch from phone, entryway n mechanics. It is just a drive. So we like most other clients maintain our vehicle by Friendly Ford but we buy from another dealership.

Friendly Ford has great customer service. I have had very good experiences when dealing with Friendly Ford.

I went to friendly Ford for a oil change they do a really job i wouldnt go there if they didnt this how good they are they called and ask me if they could rotate my tires too i really appreciate that they did I never thought of it and I will continue to go there for all my the work on y 2005 fusion than you

Great experience dealing with friendly ford from beginning to end. The best of the best

Place getting to cost to much for oil change

Andy is the best. Is great at what he does. I will always take my business there

Had to order some parts for a car

I recently leased a 2016 Ford Edge from Monroes Friendly Ford Lincoln. It has been 13 years and 217,000 miles since Ive had a new vehicle, but let me tell you, Im very happy. First, Andy at Friendly Ford was wonderful to work with, his knowledge and experience really showed. I explained what I was interested in and he found the perfect car. The leasing process was easy and Kristie was also very knowledgeable and helpful in explaining the leasing process. All and all I very pleased with my car and Monroes Friendly Ford Lincoln.

As always, I had a great experience with Friendly Ford! Ive worked with Al and Neil for years and have never received anything less than 5-star service. They make sure that you are completely happy with your vehicle and with the company. Highly recommend!

The service was great. I was well taken care of by car dealer, John Riley. He really knows what a person needs.

Service was ok, no problems. The surprise came when I wet to pay. I was accustomed to paying $49, however this time it was $59. Quite an increase for such a short period of time. I will be doing some comparison shopping.

Very friendly and professional! I have a 2 year old and utilized the childrens room! Our experience very comfortable and happy. I even had one of the workers help me with the TV because I couldnt get it on 😊. My child and I ate oatmeal cookies and I had yummy cappuccino while we waited. We will be back!