Had to return equipment we were not using, whole reason for the visit. Staff was very nice and helpful, handling it very efficiently and courteously. Appropriate precautions were seen throughout the store and I greatly appreciated seeing all of it. Everyone had masks in place (and worn correctly!) and were taking appropriate steps to minimize contact and crowding. Thank you for having these in place.

7 people in line and only two employees working the desk. One worker had to take a break so down to one person working the desk. When I asked the manager if they had any help, she just stood there and said she only had 2 people and went back to looking at her computer and shuffling papers. I would think as a manager, she would prioritize the waiting customers over what ever she was looking at on the computer.

Only one in Modesto area. Excellence in customer service, knowledge and guidance with any device. Employee Erik R is a 10!He was patient, kind and makes you feel valued, as a member/customer.

It was a breeze, the employees were knowledgeable, friendly, and courteous and had me outta there in just a few minutes after I had arrived. I opted for the DIY kit, but after installing it I got nothing. So I got online and had a little chat with one of the agents and they scheduled a technician to come out in a couple of days to see what went wrong. As it turned out it was Direct TVs fault for taking over the line, but the tech quickly ran a new one and all was well.Superior service and the best and fastest internet speeds in the area, ya just cant go wrong with Comcast.

This was the worst experience I’ve ever had and I’ve been partnered with xfinity for 7 years and promoted them through my work with the highest sales. I went back there today sign back up my mobile service and boy has this store changed. The worst customer service ever! I do not recommend going here and the manager Olivia was rude and should not be in a management position with no customer service training!!! I requested a switch over from AT&T paid off my phone and asked if they can do the transfer in store? They said of course we could but failed to mention I needed to unlock my phone 48hrs prior to porting over. They ported my lines over and left me with no cellphone service and told me “sorry unfortunately there’s nothing we can do for you”. Funny thing is I walked into the AT&T store they told me to go to because they couldn’t help me and I would lose my number and service if I tried to go back to my old line for the two days- AT&T helped me right away and how funny they actually called xfinity for me like a real customer service job and worker should do. Spent 2 hours with me got my line back and running and I chose to stay with them. If there is anything XFINITY needed to do is train their employees and managers how to work in customer service and probably help their in-store manager with how she treats customers and her terrible attitude!!! If I could give zero starts I would! I will also be contacting corporate because this was absolutely unexceptionable!!!!!

I wanted to return some equipment bing bang boom done and out I like that also staff was kind of very helpful

After trying to get things taken care of over the phone and were told they were each time - they werent. Bucked up and drove the 1 1/2 hrs to nearest store. Walked out thinking we finally had accomplished something. Got home to find 3 of our 4 bedrooms no longer were working! Called and explained the situation. Phone tech ran all the tests to find the issue was with them, not us, but didnt know what it was. Not knowing what to do, she arranged for a tech to come out the next morning! WOW - didnt know there was service like that anymore - of course it wouldnt have been necessary if the 4 before her did their jobs correctly. Once there, the tech realized/found that the guy at the store had deleted the 3 now non-working bedrooms from my account!!! Why? How? can you say incompetency? While here he straightened it all out and gave me all new boxes, remotes, and etc. to try and compensate for ALL the inconvenience. Yes, I know this review was for the store but is was a can of worms that involved phone, store and home service reps.

Phenomenal Service! I was lucky to have Rex be our Representative today! He is always patient, courteous, knowledgeable and efficient. This Kid is always going the extra mile. Thank you Rex, Excellent Customer Service 👍!

Wait time- Short,Visit - Technician Was Attentive and Very Pleasant.Out 10 Mins. Later Satisfied.

The employees are very helpful, but have all of your paperwork ready if you are switching carriers.

Staff were very helpful in resolving my issue and assisting me with setting my new router. Thank you.

My favorite store! Always will stock, and very friendly help. :-)

I got there early sorry be the first one so I wouldnt have to go for a long wait and my plan worked. Got in registered got my modem and was gone like a cool breeze

I waited an hour in line before being seen. Then the lady was nice and I was out quickly. But when I got home and tried to set up the modem I couldnt log into xfinity and tried calling the number it told me to call. I ended up talking in circles with a robot for an hour before being connected to a throughly unhelpful agent who only told me about the deals the app provides and to unplug and replug the router. I still dont have any wifi. I dont reccomend xfinity to anyone unless they have huge amounts of patience and freetime to dedicate to talking to a robot.

Awesome organized Staff. Great even if its your 1st time

Told over phone to go to store with sale of house documents and they would be happy to solve the problem.Store manager said she couldn’t or wouldn’t handle. Suggested I call Infinity. They named the company correctly because that is how it willtake to get a problem solved🏍🏍🏍

Carley was awesome and got me taken care of in a timely manner!

My visit was quick, very easy, and the staff was super nice there as well.

It’s an in person call center. They carry nothing in stock. You must order anything you need. There is nothing you can do here that you can’t accomplish with a phone call. Don’t waste your time showing up in person.

I had another service provider for a long time- but they didn’t appreciate their customers- so I stopped here on the way home. 5/5 stars for customer service from Juan. Polite, knowledgeable, helped me save time and money by going above and beyond so I didn’t have to call to register new equipment. I’ve been in customer service a long time- and that was by far one of my best customer service experiences. Hooked up service in 10 minutes, way faster than I thought.

Got there early was in and out quickly.

Fast and easy kiosk to pay your bill. No waiting no line.

Went to return equipment & got help with something I didnt know was available. Wireless TV hookup not cable.

There was a long wait to get seen but when seen they took care of you in the best way possible

Had a bad first time experience but after a lot of calls to very friendly operators I finally got one to get what I needed done. So far liking my channel lineup.

If I can put no Stars, I would. Didnt know the service became so bad in that store!! there has no customer s in the store, and they still asking us to have only 1 people there. WE HAVE TWO PEOPLE want to buy TWO phones. Stockton store r much better.

Gets you in and out. Takes care of business and gets you out quickly. Great customer service.

Line outside but moves fast, they take care of their costumers and their workers.

Bad tactics to Pic up equipment, makes you feel very impersonal and way to strict about an asthma sufferer wearing a mask when there wasnt anyone there and everyone is behind plastic. Its ridiculous...

My experience for today was much better than it was the last time I was there which I think was Monday. A very nice young gentleman by the name of Rex was the most helpful and I mean the most helpful person I have come across there at Xfinity he was absolutely marvelous.

I had my pay held up I had not been paid since before Christmas and I had a bal of 288 dollars then I told them I would pay it when I straightened out the problem. But a month or so later they cut me off from all the info on the pandemic. Well I got my problem fixed my bill is now double like 572 so I didnt argue I paid it now my service wasnt restored. I tried to call and a lot of run around

Really good service! Everyone was friendly and they really abide by the covid regulations which is a plus since some businesses dont really care

We have been overcharged for a year. They reduced our bill but I dont trust them!

Clean store adhering to COVID rules. An appointment is best. Great service

Long wait out in the cold and rain that day. Lots of unhappy people that day.

Nice place, very modern, friendly people. They dont seem to keep many devices in stock and seemingly prefer to order individual items for each customer. Otherwise nice. They made it easy to get my new phone up and running even installing the screen protector immediately at the time of activation.

Very helpful. I went in kinda frustrated and left very satisfied. Appreciate the great service

So much better to get help in person than dealing with hours on the phone - really friendly staff that exceeded my expectations, although you should expect to wait for a while - likely due to covid.

Employees were helpful but the wait was to long.

Fast, friendly, easy service.

Rude fill like they were snobby no good at all the store only on phone with customer care I had a really good experience but the store on pelendale was anything else but helpful

Punish long time customer and reward those that switch back and forth (just like most of the companies do). Sad no reward for loyality

Just returning equipment...Had to wait a litte bit...Very busy...Had places to sit...

Friendly people and quick service.

They are open but you are required to wear a mask and are asked what you are there for before you can get past the door. Door greeter could be a little more friendlier. And when you rate them less than 5 stars on the survey be prepared that they will call you and demand an explanation.

Pretty good customer service

Great service and I got what I needed

We have A70 phones. They stopped working after 4 or 5 months. Couldnt dial out, couldnt get internet connection. Nothing. So we went to xfinity to have them fix the phones. They told us the phones are an issue with samsung and that we would have to send them to Samsung to have them fixed. We called Samsung and Samsung said we had to go through xfinity since that is where we purchased the phones. Went back to xfinity and they refused to fix the phones. Saying that they dont sell those phones anymore. So we had to buy new phones (a71) The day after we bought the new phones, they stopped working! We are now getting the run around between xfinity and samsung. Plus we just got a bill saying that we still owe for the old phones that dont even work and they are now charging us for 2 new lines. So instead of our bill being 80 a month it is now 180 a month. BS!

Fast great store very clean safe

You cant get a hold of real people!!!!! Its all computers....horrible.....

The girl that helped me went out of her way to find me an affordable plan. I was a very happy customer. She was exceptionally nice. I dont remember her name, but she was from Chicago.

We were sent new box for TV. Wouldnt work. Third trip to Modesto. Getting frustrating. They are efficient but if we dont turn in old box, they will charge us. New boxes dont work, old one does. Go figure.

I was able to make an appointment to come to their store on Pelendale in Modesto. Since I had a 35 minute drive, it gave me a piece of mind to know I would not have to wait too long. I return equipment and changed my plan to save me $90 per month and received more services. It is better to go to the store instead of talking to customer service on the phone.

Cant touch my new phone to set it up. Because the bs covid. Hello verizon!

Great cable and wifi company

Turned me away the other day. Went to return some old equipment. Wet back today now there closed for how long dontThe guy the other was rude

I placed an order to cancel service on the 17th of June to be disconnected on the 30th only to have the “system automatically” generate a bill for July 01 - July 30 so I went to turn in my equipment on the 29th of June to ask why I had a bill for the following month. The gentleman was so condescending when explaining like he was inconvenienced by my question. I was told once the equipment is checked in the system will update and show a zero balance hmmmm we’ll see about that. Either way this store needs to work on their customer service it’s not my fault you’re only qualified to work at a cable store. Do your job kindly or get a better one but don’t punish paying customers for your shortcomings.

The workers were friendly than my doctors office. We were served within 10 minutes. The defective equipment was replaced quickly. Im impressed. Great job.

Good Customer Service

Great and prompt customer service

Customer service was fine. Unfortunately had to wait outside in the heat for about 20 minutes, thanks to Covid-19 and social distancing.

I had heard all bad things about Xfinity, but my experiences have all been very positive! From Brandon who was super sweet and helpful during sign up, to the awesome veteran tech who set everything up, to the amazing customer service at the store by Costco! The internet is fast and the cable service is quite extensive. Once I forgot to pay my bill and my service was interrupted. I rushed over there to pay it, and it was back on by the time I got home 20 minutes later! Cant say enough!❤

They dont serve a couple streets away from where there office is stationed, cant serve other side of the pelandale bridge?

Fantastic service in person and always very very helpful. I had a unique situation and they knew when to ask for supervisors help and what to ask me to get me the best result

Poor customer service and they lie. You can go in on different days and they give you different prices and tell you all kinds of different things. They are lucky they control the turf like drug dealers.

NEVER NEVER NEVER DEAL WITH THEM!!!!!!IT TOOK FOR THEM ONE SECOND TO GIVE ME A GOOD DEAL PROMISE THAT IT IS A FINAL PRICE AND CHARGE MY CARD. THEN......SUDDENLY PRICE CHANGED AND THEY STARTED TO TRANSFER ME FROM ONE EMPLOYEE TO ANOTHER, AGAIN AGAIN AND AGAIN.....TOTAL 1:43 HOUR ON THE PHONE.AT THE END WE CANCELED EVERYTHING.NOW ALL I CAN DO IS HOPE THAT I GET MY MONEY BACK. IF YOU WANT ONE MORE HUGE HEADACHE IN YOUR LIFE, THEY PROBABLY THE BEST WAY TO GET IT.OTHERWISE RUN!!!!!!!NEVER NEVER NEVER DEAL WITH THAT COMPANY!!!!!!

I am here to turn in my TV equipment and cancel my service. When I walked in, I was told the wait would be 15-20 minutes and they offered to put my equipment on the counter so I didnt have to hold it while I wait. As I waited, I saw a female employee put other devices (not just cords) from the counter away in bins under the counter. After waiting for 40 minutes to be helped, I see her open my bag of equipment and start to take things out. So I walked up and politely let her know that the equipment was mine, that I had not seen anyone yet and that I wasnt sure if it needed to stay out until I talked to someone. Her response was I know what Im doing, Im just putting away cords.. So rude! The person who actually helped me was nice but their prices and pricing policies are ridiculous and their customer service is on par with the DMV. I am still stuck with them for internet (for now) because there are no other providers in my area at the moment, but I can tell you they offer my neighbors the same plan I have for less with no contract. Im guessing the price difference is solely due to them being a new customer because I have no more Comcast equipment to account for the difference. :-/

The last visit to our Xfinity store was to find out how they had managed to create a larger bill by changing things around. Well to get to the point, I received different stories from everyone I spoke with and in the end I was told all that could be done was slight crediting, all to adjust a change in which they did. Im going to be correcting the problem myself, Im changing my mobile services to another company this month.

Easy to find. Can see it from road. Staff is very friendly and attentive to customers.

Took four tries to resolve my remote issue that turned out to be my receiver but had no problem exchanging products.

Veryhelpful

We went in with my in-laws today to discuss switching over. We were helped by Johnathon who we’re glad we got because he was very helpful! He answered all our questions and was very patient. In the end my in-laws ended up switching over to xfinity with 3 lines. If you ever have to go to xfinity ask for Johnathon he’s great! 👍🏼

My internet connection goes out constantly and I cant get anyone from Xfinity to come out and fix the problem. Im fed up and ready to get rid of this service.

My review is this: better customer service training is needed. Having people in the company giving mixed stories on the phone and then in person is challenging. There is nothing wrong with apologizing for bad behavior from employees. I am available to help if you need better training materials.

This location has the best customer service. I have been assisted by Deontae who is incredibly knowledgeable, courteous and very kind. He was able to answer my questions and resolve my issue. This young man has exceptional customer service, very professional. Norma was also very good.

They need to know what they are talking about. I was told by Tanya Berry I could NOT downgrade my service because I was at the top, which was not true at all. They were more then happy to help me on the phone and I added a wireless phone. I will drive further to another store next time.

So we cancelled our service here.... because we moved. But these guys handled the returned equipment with professionalism and kindness. Great experience!

Today we had a very productive visit to discuss our bill. I wish it was not as difficult to address billing issues but it is what it is. The sales woman tried very hard to help and she did answer our questions but it felt that the billing statement did not match what she was telling us. But overall a positive 4.5 stars. Just dont get here during peak hours. The wait will be substantial. But they do have excellent seating although not very much.

No customer service skills at all! Keep people waiting for almost 2 hours to exchange a router, without apologizing or explaining why it was so long a wait. Never coming here again

Terrible experience with customer service within the store. Just moved into the area and needed to set up a WiFi account. The service rep in the store told me I had to spend an additional $90 for a professional installer to come in and inspect my new apartments connection before setting up a wifi account. The professional installer came and plugged in the power cord and coaxial only to find out my apartment was already receiving internet at full capacity. The professional installer was friendly and understanding, and called to resolve the issue and credited me the $90.

You can tell employees dont care

I went in there looking for the new modem with the AC WiFi support. The guy knew instantly what I was talking about and was eager to make it so. They unfortunately didnt have that exact model I wanted. Most users may not need this exact option seeing as though AC is faster that your Internet package.

Data Caps need to go away ! Many companies are doing away with data caps. Find a different company before they charge you 10 dollars per 50gb of data over the 1TB they allow. Which is nothing if you game or stream (netflix,hulu etc.) oh wait you can upgrade to over 100.00 per month for unlimited. They are stuck in the 80s . Better companies out there actually care about customers. Do research before taking their deals.

Absolutely excellent customer service in this location! Fast, friendly, knowledgeable and very helpful.

I went with a friend, safety first I was not aloud inside, very nice and they did help my friend out.

I was so happy when I learned about Comcast opening a store in Modesto. I have visited them only once so far. I definitely prefer to visit the store and speak with a representative if I am having any issues with my service. Try calling their customer support line and you will discover why.

Good nice employees

I have to say I was very pleased today. I had to return both residential and business equipment today and although the person on the phone told me there was no way I could return my business equip in the xfinity store, the kind people in that store were more than happy to accommodate me and save me a trip to the UPS store. Now THAT is what customer service is about. Too bad I couldnt have skipped the half hour on the phone trying to get the live person who gave me bad info anyway. I will gladly remember this store when we have to add our next business location and hope they will be allowed to help me.

I dont have the time nor the patience to even tell my story. All I can say is its a hot mess. Love the people. Its just like D.M.V but even more of a hot mess. Picture that.

The link between corporate and store is terrible. The people are somewhat helpful but they wont even look at you when they are helping you until they are asking for a 5 star rating. Then they get really nice. The wait times are ridiculous and if they give you their card they will tell you to call any time but they wont call you back for about 3 days. The store looks nice, the prices are expensive. They tell you some things are free then charge you for it when you go in to pick it up and lie about it saying free. They also tried to double charge me for the install kit that originally said free.

Expect to wait for a while here. Almost 30 minutes to get helped. So if your in a hurry dont go. I have been helped faster but rarely As far as this Xfinity store goes. As for the Prices now, Get ready to sell your soul.

Nice and clean place they have. Very helpful staff. The lady who helped me got me a good deal when I went in.

To long of lines .... bad or no help on whats going on.... just call by phone and wait 30 to 45 mins on hold.... at lease your not sitting (if your lucky) with a room of 15 to 24 people .... I wasnt happy

Never get help I need

Alex Pruneda gave excellent, fast and easy customer service when I was opening Xfinity Mobile from AT&T service. Saving big time from att wireless with better wireless service.

Great talk, not so much action. 6 chat contacts with technical support in the last 45 days... outages off and on. No reliability whatsoever.Shop sales person talked me into new equipment which is currently failing and they want ME to take time off work so they can fix it... again.Update: While typing this... internet goes out for no reason, several times.Update: 8/25, just a week or so later and Im on my second call/online chat since. Service is completely unreliable. Support, although pleasant, is completely useless, never mind the fact that several of my neighbors are having similar issues BUT support tells each and every one of us that its just us. Lying must be the new skillset there.

Zero customer service, keeps waiting out side in the sun for long time, even if neons is inside.

Usually very busy.. but the employees are very knowledgeable and work fast

Brittany was great customer service rep. Very pleasant. It was so easy to exchange my dvr. The store was well organized and clean.😊

My internet is Xfinity and I have never had a faster internet or a better price. But this is a very good store as itself. I reccomend Xfinity over any other provider out there