Last week we picked up a 2021 Yukon Denali ordered for us by Lew DeMarois. The entire experience from ordering, price we paid and the amount we were given for our trade-in was very pleasant. We would not hesitate to work with Lew in the future.

Considering the workforce these days, I was pleased with the prompt service even as you were down so many employees. You made time for my Takata recall replacement and worked efficiently even after I added a few more tasks. I appreciate your patience and kindness for my service on my Mercedes. Best wishes for your business.

Slow service, inconsistent quality. Nice facility, friendly people, very accommodating. The negative it is they are currently six months behind for basic service like oil change, so hopefully nothing serious happens to your Benz in the meantime. Recently had an oil change take all day when I had an 8 o’clock appointment. It is very inconvenient for me to be without my sprinter van because I cannot take a loaner vehicle for the day due to my disability. Other services have been good, but slooooow. As long as you have the ability to leave a vehicle for a full day or more, the work will get done. I have had to take my van back multiple times to address single issues, including overfilled oil.

Had a dead key FOB. Excellent service from Doug in parts and Jeff in service. Even though they were booked 2 months out, they were able to slip me in and get me back on the road. Much appreciated !

DeMarois went above and beyond. Will definitely go there again!

I had to have had the best Car Dealership experience of my life. Lew put no pressure on me at any time. Been looking for months for a new or used truck to replace my old beloved truck. There was a shiny new black Denali out front, went at the end of the day, still took time to go for a test drive. I really didnt like the color and Lew informed me he had another truck coming in a couple of weeks. Immediately sent me a quote, again with no pressure. I followed up on my own, driving by, and when they came in, went to look at the truck immediately. He came out and said, the trucks are fresh off the delivery, but I was welcome to check it out. Had the vehicle ready when he said he would, I took it for drive with my wife, she was happy. Without any haggling, I said, lets do it. Everything came out better than I thought, took less than 15 minutes and I have a great new truck. I am not normally a fan of the GM vehicles, but just by the way Lew and DeMarois Motors treated me and made me feel, I believe I will become a client/customer for life.

Called for a service appointment today (9/30/21) and received the first available appointment...January 21, 2022. I still say 4 stars because the family that owns this business is wonderful. I can only think the pandemic has hurt their hiring ability.

We were passing through the area on business, when our RV had an issue. Normally it takes a while to get appointments, but this dealership got us in and took can of the problem and we were on our way the next day. This is the best service we have ever had. Thank you

Took over a week to do a Mercedes A service and airbag replacement - did not comunícate with us or even answer our phone calls for a simple request for an update. Charged about 40% over industry standard pricing, probably because there are no alternatives in Montana. Also, the technician on the call did not sound like he knew what he was talking about, and I’m worried my car was not correctly serviced according to the manufacturer schedule. Going to a real Mercedes service center is probably worth the drive as it’s much better service, quality and cheaper.

Pretty disappointing.Scheduled a service/recall update 6 weeks ahead of time only to learn they kept my car for 4 days before starting work. They said I needed a new battery and proceeded to install a DEAD battery (mine worked fine) which added another week to their service.They’ve had my car for over 3 weeks now for a STANDARD service and recall appt.To date, no update on its status, no communication whatsoever! Fortunately, they did provide a loaner car, but the lack on communication is strange.This is ridiculous and does little to instill any confidence at all. To think I was going to buy a car from them, too! Nope.

Ivory was wonderful and called to tell us what was happening with our vehicle as much as she could. There had been a miscommunication when our car was left by tow truck driver and instead of making excuses as to what happened, she was honest with me, and that above all else meant the most. Thanks for doing a great, thorough job of fixing our vehicle as well.

We were very satisfied with the service we received at DeMarois earlier this week. We appreciate the friendly and profession service.

This has been always a good dealership.Never high pressure.I went in for repairs, I was handled by representative Ivory. She was outstanding, communication skills were superior, I knew everything that was going on during repairs, reported every 45 min. Checked my coupons, and insurances for reduced cost.Delightful to work withVery happy!GG

Tim provided me great service. I was stranded on a 4000 mile cross country trip. He got me in quickly, resolved my problem effectively and economically.Great service!

Easy to schedule an appointment with Ivory. Service was quick and efficient. Price reasonable. Great to reconnect!

The dealership at DeMarois was top notch. If you are looking to work with home town local folks this is the place to go. From the first test drive to the final paperwork they made it a smooth and easy process. Thanks Lew and staff.

Great service, nice people ar Demarois, I have dealt with Joe for over 45 years and always have gotten good deals.

Pulled in with noisy brakes in the middle of a road trip. Diagnosed quickly, found a part, got me back on the road. Service writer and technician were friendly, capable, and helpful.

I am living in MT due to COVID. My regular dealer is in Seattle. My car came up for it’s B service and the idea of driving back to Seattle or even Spokane had zero appeal. I didn’t even know about DeMarois Mercedes+Buick+GMC dealership until a different journey took me on that end of Broadway. The service team is absolutely swamped with the Mercedes Sprinter recall and it didn’t look great yet one tiny opening the following week seemed like a winner. I had to drop off early as I was traveling the weekend before and that was OK for them. The car was done on time and they ensured I had the estimate ahead of the work. Overall, excellent experience. The one miss would be the vacuum and car wash I normally get. I suspect they didn’t have time yet wish I had been told. I will absolutely visit again as needed. Cheers to the group there and hang in there!

I purchased a used Mercedes from Wayne. We agreed on a few fixes to the car even though it was an “as is” purchase. Wayne honored our verbal agreement when the changes were made at no cost to me.As usual I can count on Wayne to give me the straight scoop and stand behind it.

Wayne was the consummate gentleman and I enjoyed working with him. He made the buying experience as pleasant and easy as Ive ever experienced. I love my new GMC Sierra Denali! I am satisfied that I was treated fairly and received a great deal. Thank you so much!

Find another place, any place if you can! This dealership is Overpriced and understaffed. What should have been a one day fix on my sprinter took almost a month. No communication. I had to call day after day just to speak with someone to get an update on my van, only to find out they had only done half of the scheduled work. I will be finding another mechanic

Owner of a 2021 Sierra Denali 3500 HD traveling cross country. Scheduled a service appointment a week ago on their website. Arrived at the dealership and they indicated their computer systems don’t monitor the website service appointments. Could not get me in for over a week for a simple oil change tire rotation. Amazing they have a website but don’t bother to manage it as offered. This dealership should close their doors if they can’t manage service needs.

It took longer than expected to get my vehicle back. However they did provide me with a nice loaner car at no charge. Mine is running great now.

Wayne was incredible to work with. He helped us every step of the way and made the car buying experience the easiest and most enjoyable I’ve ever had!I would 100% recommend Demarois Buick GMC and will definitely be buying our next car from them again.

Wayne Walliser has been our guy for years. In fact 4 generations of our family has worked with him. Excellent service as always. Would highly recommend Wayne and DeMarois.

The absolute worse service I have ever experienced anywhere. I own 2 mercedes and owned 2 previously. Unfortunately DeMarois is my closest service center at 130 mi. My second closest is 230 mi. I will definitely drive the extra 100 mi. for my next service. They never finish the service on time, have the proper parts and even jobbed out my work to another shop without telling me and added 10% to my bill and were going to charge me for service that wasnt even done. The 2 owners are clueless and 1 was surprised how much I was charged for 2 nuts and bolts for a license plate bracket. I sat in the service lounge for a long time waiting for my car. While there I heard the service scheduler apologize to every car owner that had service done during that time for one reason or another.Avoid them and save yourself a lot of stress and money.

We had a malfunctioning window & were heading back to our home Im Indiana. They were very professional, pleasant & efficient. I would highly recommend them.

Great experience from start to finish. Lew was fantastic and made the buying process very easy. Would recommend to everyone.

Very happy with the service center at DeMarios. They treated me well and provided a loaner for me while they serviced my sprinter. Thank you.

Very disappointed with the service from the beginning all the way through the end. The service person was difficult to speak to, always busy with other customers according to receptionist. Left multiple voicemails that were not acknowledged let alone returned. Took my 3500 Sprinter van in for an alignment, suspension inspection and ill working windshield wipers. The only work that was completed was the inspection and a recall notice that I had only received the day before. The service person I left the van with was aware of all the items I wanted completed and did not inform me of any problems with my requests. When I returned at the time I was told it should be done they informed me that the alignment could not be completed as the vehicle was too large for there shop, no mention of that in the morning. The wiper issue did not come up as an error in the computer so there was no further inspection on that issue. I had to wait an extra 2 hours as the recall work was not finished at that time due unknown reasons. Basically I spent my entire day 4 hours away from home to get a suspension inspection and recall work completed and NOT the alignment or windshield wiper issue which was the original reason for the appointment. Very poor communication from all staff members. In the future I will have to travel even further to visit an authorized dealer to work on my sprinter van.

I had to fly to DeMarois in Missoula to find the right vehicle. I couldn’t have been happier working with this dealership. They changed my perspective on buying from a dealership altogether. Great experience! Thank you all. We’ll be back.

Shopping for a car can be stressful. The sales staff are very helpful but not pressuring you to buy.

I had a scheduled maintenence at 8am. No one was at a desk or anywhere to be found except in the actual garage. Weird that no one was there at 8am when they knew I was coming. Ackwardly waited in silence for about 10 mins. with some folks that were ahead of me. My scheduled maintenence took 2 days. I understand the possible lack of employees but I had to call to see what was happening to the car at the end of the day since there wasnt a heads up that it would take so long. Again on the next day, I had to call around 3 to see if it was done. It took the gentlemen so long to figure out and explain to us what was completed on the maintenence and give us a printout so we could then go to another area to check out. Very weird experience all around. Sure hoping this was a fluke as my mercedes is under warranty and I need a dealer to do the basics maintenence. Spokane, Bozeman and whitefish are all lovely places to visit if Im to wait 2 days for my car.

Best experience with a vehicle sales team I have had over the years. Will be coming back for my vehicles in the future

The service department fixed the problem but they did not put the Van back the way it should have been they left all the panels and parts on the floor I felt they should have attached everything back together. I know it wasnt their fault but I wasnt 5 miles from the shop and my def light came up Now I have to take it back into a dealer in Salt Lake City. I hope I havent bought a money pit because Ive been very excited about this purchase but it has done nothing but cost me money so far

We just purchased a 2021 GMC Yukon from DeMaoris, and it was an absolute pleasure doing business with Sue, Lew, and Scott! They were patient and so helpful through every step of the process. We would absolutely recommend purchasing your next vehicle from DeMaoris!

DeMarois had always my family and myself fairly and honestly! Friendly and great customer service.

Slow intake and slow pick up. All work was performed in a timely fashion and satisfactorily

Super convenient. We drove 2 hours and 45 mins to get the car and the whole team was amazing!! Highly recommend!

Its always a pleasure doing business with DeMarois, This was a scheduled service on our 2nd GM leased vehicle. Well lease our 3rd in the spring.

They got me right in and found the problem with my truck. Were very nice and polite

I HAVE BEEN DEALING WITH THIS FIRM FOR SO MANY YEARS----THE SERVICE IS ALWAYS GREAT---THEY KNOW YOU WHEN YOU COME IN AND GIVE YOU THE THE BEST YOU CAN GET IN THE CAR BUSINESS IN MONTANA-----WHAT A WONDERFUL COMPANY------THE BEST==-==DALE MAHLUM

DeMarois is an outstanding dealership to purchase a new or used vehicle. I have purchased and sold vehicles here for nearly fifteen years. We have always been treated fairly and the staff is knowledgeable, friendly, and prompt responding to any issues. I love our most recent vehicle purchase and will be back for sure. We love our local dealerships!

I am always impressed with Ivory! She is always gracious and welcoming and knows what needs to be done. I think she genuinely cares about getting the problems fixed and that attitude is priceless from a customers perspective. Thanks!

Extremely slow service. Do not check the cars as they come in for other issues which results in longer services. Pricing is really highly. A mount an balance anywhere in the city is 35-50 dollars. At Mercedes they charge 125

Best car buying experience I’ve ever had! They changed the oil for free before we bought it, and kept the interior super clean. They even sent me my parking pass that I left in the vehicle we traded in! Would absolutely recommend this dealership to anyone looking for a new or used car.

Hands down the best car buying experience I have ever had. My wife and I stopped in to look at an suv, but unfortunately it had sold the night before. Lou pointed out a couple of other options, but never once did we feel pressured into anything we didn’t want to look at. As we were looking at vehicles I happened to find a truck I was interested in as well. After doing some test drives we wound up leaving with two vehicles! The truck had a few repairs that needed to be done upon purchase and all of them were handled professionally and efficiently. My wife and I are both very happy with our vehicles. Couldn’t have asked for a better car buying experience. Thank you Lou and the DeMarois team for making it such a pleasant experience.

They got my suv in quickly for its yearly check up and dealt with some other issues I had. Communication was good. While I always have to gulp when I get the bill, I do feel their service has improved over past years and when you average the bill over a years period of time, it seems worth it.

DeMarios treated us very well and competently in resolving issues with our Sprinter! They were honest and transparent with issues that were enigmatic, worked thru them and fixed our vehicle! Kudos to their staff, for keeping us informed, giving honest estimates and preforming the work properly and efficiently!!

EXPECT TO BE RIPPED OFFIn May of 2020 I bought a 2015 Chevy Trax for my 16 year old daughter from DeMarois. It looked pristine and they cleaned it up quite nicely, sold it to us for high book value ($12,500). We had it in the shop the following week with the check engine light on. After 6 months we had this car in and out of the shop and spent over $2000 in repairs, but the check engine light came back on. We finally took it to the Chevy dealership and they diagnosed $5000 worth of further repairs needed including a new engine heater and carburetor. Clearly these problems existed at the time of purchase. Either the mechanics doing the inspection at DeMarois did not do their job or they sold it to us knowing of these problems. I contacted DeMarois and the best they would offer is $9500 trade in. I wanted to be rid of this car and the hassles it created and fortunately a Toyota RAV4 came to their dealership that suited our needs so I took the deal. When I test drove the RAV4 the dealership had not yet cleaned it up. We purchased the vehicle and in the contract dealer stated windshield would be replaced and car detailed before delivery. After a few days dealership delivered our car, but it clearly had not been detailed. Further, they only delivered it with 1 key. When questioned they stated they did not have a spare and that is how they received it - they did not divulge this information at the time of the sale. I am aware of the cost to replace keys with FOB and would have negotiated the sale price had I known. I spent $400 to have a spare made. I contacted the business regarding these concerns and requested $300 to cover cost of detailing and partial cost of spare key. They agreed to $200. That was 5 weeks ago and I have not yet received a check. Further, I have not received any response after several emails. I do not know how they treat the ones with the big bucks in to buy a new Mercedes, but they certainly do not treat us smaller fish well. I would highly recommend taking your business elsewhere. If you do have the misfortune to buy a used car from DeMarois do not trust a word they say and be sure to have your car inspected elsewhere prior to making the purchase.

Service people competent, addressed needs and concerns. Gave timeframe for completion and came within 15 minutes of that. Asked for suttle service to daughters and return, prompt and courteous. Service director kept me informed of progress, gave accurate estimates and was courteous and friendly. At least one other person stopped to ask if I was being taken care of. Thank you, good job.

Friendly service. Very helpful and easy to work with!

Jeff the service writer was very professional. I wish I could’ve talk to the tech that worked on my vehicle but for some reason I wasn’t allowed to. Also I think that the prices were very very high. Customer care was good.

I presented to Demarios Buick-GMC for the emissions revision work on my 2014 Mercedes Sprinter as requested by letter from Mercedes.I was required to leave my RV at the dealership service department over night as the necessary work could not be completed in the estimated time and remained incomplete after 5 hours.I live approximately 3 hours by highway from the Mercedes dealership. I was provided with a loaner vehicle to use until I was able to return to Missoula. However, I was not reimbursed the $60.00 cost of the required premium fuel required by my loaner vehicle.I did return the loaner vehicle with a quarter of a tank of gas (the exact amount I was provided on receiving the loaner).I am not aware of any reason to question the emission revision work done at the dealership service department. I did return home in my RV without incident.Jeff at the service desk was apologetic for the delay and inconvenience.

Got noise checked out in our 2012 gmc terrain.

Absolutely outstanding service. Courteous and immediate. Showed a tremendous amount of flexibility in attending to my problem. Great folks.

On time with appointment. Curtious and friendly!!

Wayne & John at DeMarios were both absolute joys to work with. I never felt pressured once and got just what I wanted for a better price than I was expecting. This is the third vehicle my family has purchased from DeMarios and I couldn’t be happier.

5 star sales team. Wayne went the extra mile to find me the exact truck I was looking for. When the truck arrived they promtly had it detailed immaculate, full of diesel and def and ready to go. Wayne was also very helpful explaining all the features of the truck and computer, getting my phone synced etc. The finance department was friendly and that process was painless. With only 25 miles on the vehicle the future remains to be seen, but I am very happy with DeMarois so far.

Joe listened to my need and wants and found me the perfect car!

Great service. Very helpful personell.

Montana values are important to me, coupled with great service and a quality product. DeMarois Buick/MB fits the bill with trust, integrity, kindness and professionalism.I like the way I am treated there.

Chris in Mercedes service is excellent. He is on time has my loaner ready and does exactly what he says he will do. He calls me in advance with the cost and greets me with a smile. I highly recommend DeMarois for your Mercedes purchase and service needs.

Super friendly, such an easy car buying experience. Explained every step of the process and had the most transparent car buying Ive ever had.

A real pleasure doing business with them. Very professional and courteous sales associate and staff.

Very positive experience. I was pretty well sir what I was looking for and Cole was very helpful and knowledgeable. He was efficient and did not waste any of my time in trying to steer me in other directions or to upsell anything I was not interested in. I had just had a very disappointing experience at another local dealer on a very similar vehicle. The DeMarois experience was completely different and I would recommend it to anyone to check them out.

Everything on the console went blank they ordered a part and gave me a loaner to drive and fixed in the time frame they gave me. Every one was very courtesies salesmen to shop foreman

Routine maintenance was handled efficiently. Service department was helpful and pleasant.

Ivory is a very good service writer. She is knowledgable and kept me updated on the techs findings. I would highly recommend DeMarois service department and techs!

Ridiculously difficult experience trying to get warranty work done. Jerry is difficult to work with. This was our second experience. The first one was trying to buy tires. They clearly didn’t want to sell me any. Went to Roemers and had an amazing experience. We’ve worked with several Mercedes dealerships over the years and always was treated well. Will not return to this dealership for any service or to purchase a new car.

Everyone was very nice but they ran 5 hours late. My appointment was at 8am they took my my van at 1pm

Excellent customer service. Excellent work. I am super happy with the results.

Extremely easy to work with. Not pushy. Everyone from the sales team to the finance guy made the experience very smooth and enjoyable. Would highly recommend.

Over the years we have worked with different dealers, and acquired different cars, and Demarois has proven the be the best experience we have had, and we have worked exclusively with Wayne for the last 7 years. The relationship is built on trust, and the recognition that I want a deal that is fair to me, and fair to Wayne and Demarois. The combination of trust and the recognition that it has to work for all of us, or it works for none of us is the key. This combined with outstanding customer service is what sets Demarois apart from their competition.

Everything went great at the Dealership and Jeffery was very professional. The only reason I didnt give 5 stars was because of the price. I had a SENSOR that went out and it cost me $1589.00 and that was after a $510.00 courtesy discount. A SENSOR!That said, I guess I should have given it 5 stars because of the discount.Bottom line, the people were all super and they cant control the price so for them I give Five Stars. *****

The only reason I give four stars is due to the parts department. The team members are extremely knowledgeable, helpful, and do not make you feel you are taking up their time. Have to state probably the best parts department I have ever had the true pleasure of doing business with. Last year I did experience a minor issue and Mr DeMarois was present. We had a very good discussion and I left knowing Mr DeMarois truly cares about his customers. I would recommend this Dealership.

Excellent customer service! Very friendly employees and we will definently come back again!

I have enjoyed working with Joe DeMarois over the past four Mercedes leased cars. He has always treated me fairly and with integrity. I value his opinion and counsel.My only disappointment is the quality of tires that come with this vehicle. Given the quality and cost of the car I expect a better tire and a spare . The tires you put on the car only last 12,000 miles. I pay for new Cooper tires to be put on before I take delivery.I expect better quality from MercedesSincerely. Ann Bachman

Great job as usual. Thank you so much.

DeMarois is a fast and friendly place to buy a car. Great dealership.

Very easy transaction and my salesman Colin was very helpful.

Very friendly and helpful! Great place!

Bought a used car and it is getting looked at. I hope they will help me fix the issues.

I purchased my 2021 3500 Sierra Denali at DeMarois. This was after extensive research and price comparisons. DeMarois offered the best no-nonsense answers as well as price . Once the deal was made They stayed on top of the order and followed up promptly . I got honest, accurate answers throughout the process and plan to continue using the dealership for service.

Not entirely satisfied. A friend of mine arrived at the same time as we cane from out of town. They were very helpful and gave us a rental car, however, it is part of the Mercedes service plan and I always have to request one but my friend does not. There also seems to be something fishy about trying to charge me for break fluid replacement on a car that is 2 years old with 23,000 miles that I bought one year ago after being “certified” Mercedes. Why did my car only take 2 hours yet my friends car took about 7 hours for an oil change. I will seek service elsewhere in the future.

Very well taken care of and informative. So glad I bought my car here!

From the first phone call everything was done to get exactly what I wanted. Lou took plenty of time to explain all of the features and responded with respect to any question. Good Job.

Always courteous and professional.

An unbelievably easy buying experience. Absolutely no pressure sales. Highly recommend Wayne and DeMarois Buick.

We have been dealing with Wayne for years and He always treats us great. Honest and fair. Would not go anywhere else.

This dealership is possible the WORST I’ve ever experienced. The personnel are rude, inconsiderate and worthless when it comes to customer service.I was ignored numerous times while waiting to be helped, although the receptionist made eye contact with me several times.She appeared to be on a personal conversation on and off her phone.

They were able to schedule my service quickly on short notice. Work was top-notch as always. Staff are super friendly and professional.

Had a very good experience at DoMinos Buick GMC. Everyone was very helpful from the beginning to the end. I will definitely be back and send friends.Thank you Colin and Scott

Wayne was a pleasure to work with. He was highly responsive, detailed, and organized through the whole process. I have never had such a great car buying experience!

Quick and easy process. Very friendly and knowledgeable staff. Reviewed the vehicle thoroughly. Very pleased and would definitely recommend visiting if you are looking for a vehicle.

It was my first time getting a car and im pretty excited

Our experience with DeMoris GMC could not have been better. They are professional, fair and treat people the right way. It is refreshing and a pleasure to do business with them.

Nothing happens fast, be prepared to wait past your appointment time

Excellent experience. Wayne was focussed on getting me the right vehicle. Clearly has tons of experience and knowledge. Head and shoulders above the sales people at other dealerships, who simply wanted to sell me any vehicle, without first learning what I actually needed. Very very professional and helpful at every stage of the process. 5 stars