I bought my Jeep Renegade at Lithia about 5 years ago. I bought the oil changes for life package. I think it was the best thing I have ever done! Lithia notify me when my oil needs changed. I call and make an appointment and they get me in and out. It is so convenient for me. The facility is very clean. The wait room has vending machine and convenient located restrooms. Coffee and water is available for the guests. The staff is very friendly and helpful. I definitely will keep my business there. 5 stars.

I needed new key fobs for my truck. Even though the service/parts department was busy when I went in I was promptly greeted and after a brief wait my reason for visiting was taken care of. I was able to get the new fobs in the same visit with only a short wait time (45 minutes). The representative that I talked to was very courteous and even suggested a possible reason why the key fob was not working like it should have, so I believe that they do try to reduce their customers out pocket expense when ever possible. I would definitely visit them again when the need arises.

Outstanding! Round 2 with these guys/gals after moving to Missoula June, 2021. This round was a routine oil change and brake check. Thank you again Justin. Thank you Kyle for awesome customer service! I received a full diagnostic with explanation on my vehicle. Comfortable waiting area and timely service. Thank you Lithia!

Ashley (service department) was great to work with. We had an issue with our 2012 Ram and not being from the area she did a great job working us into the schedule. She kept us update on the issues that we were facing and had the truck back us in a very timely manner. Thank you Ashley for your understanding of the situation and working to get us back on the road.

Amber in the service department was great. Got my keys made in a timely manner.

I brought my 1500 Ram to Missoula to change the TIPM. I walked in and made an appointment for about three weeks later. Three weeks later I brought my truck in and they didn’t know who I was and didn’t know what I needed. I had to give them all my info again and they said they needed to order the part. Over a week later I called them and no they didn’t have the part. Said they needed to “reorder” it. FINALLY almost two months after I first made an appointment my truck was finished. The mechanic said they put ONE HOUR of labor into it. I waited two months for something that took one hour?? Ridiculous!!

Ashley was superior in helping me get my Ram 3500 in to be looked at on such short notice.24 hours later it was back on the road. Ashley and John the service Tech are a great team!!

The service was swift, courteous and amazing value too. I’ll see you in the spring!

The Salesperson was great and had a couple of cars to look at that we had suggested previously. We purchased one of them. The finance person was well prepared and had all of the paperwork available in a short period of time.We went to obtain the license plates at the courthouse in Missoula the day after we purchased the car. We sat and waited for over an hour at the courthouse until our number was called. They said we could not obtain the plates for over thirty days after the purchase. We would receive a card from the seller in about that time, and then we could return to get the license plates. It is too bad we did not know that beforehand as we could have saved all of that waiting for our number to be called.

Jason and Madison were very helpful and knowledgeable during my purchase of a new pickup! I would highly recommend Looking for Jason when purchasing a new vehicle!

I bought my Challenger here at this location. If you watch the scam videos on when buying a vehicle, youll notice when buying a car here they dont use any of those scam tactics. They take care of there customers here. Everyone is very friendly. Ive dealt with Chad the most over the last few years at the service counter, and he always get me taken care of!

The BEST customer service Ive ever received. Traveling through, we had an out of the blue breakdown with our Ram 1500 in Missoula. Ashley was all over getting us a tow truck, a rental, having a technician look at it right away, and get repaired immediately. I would HIGHLY recommend Lithia of Missoula...I was blown away at their response to our emergency. Ashley is top notch, ethical and phenomenal with organization and customer service.

Terrible I was quoted repairs between $2300.00, on a 2004 pt cruiserLithia claimed they didnt make them any more and they couldnt locate one, and that could make the bill even higher.Took it for a 2nd opinion. The brakes the claimed were metal on metal, looked like new. The items were also fine with no leaks. The stabilizer was the only problem. Repair took 30 minutes and $99.00

This is all I will say, Justin in-service is the single most impressive customer service person I’ve ever met in my life! We all know the challenges with parts and labor right now but he went beyond any reasonable expectation and stayed two hours past closing on a Friday night to make sure I got my vehicle for my trip he’s an A+ plus employee and an A+ plus person

Justin did a great job of keeping me updated on the progress of work and the ability to actually get the right part shipped in. Once the part arrived, the work was quickly done and the truck was ready to drive once more.

Service was fast and efficient. Tyler was incredible to work with. He deserves a 12 on a scale of 10. Just really a great guy to work with.

Nice dealership, everyone was nice and helpful unfortunately they didnt have what we wanted.

Professional crew. Drive through service. Much quicker then anticipated! Thank you!

This is my second vehicle purchase from Lithia. I live in California but spend Summers up here. I choose to buy up here because I like the buying experience with Lithia. I will continue to buy up here. Thanks Lithia.

Bought a 2021 Ram 2500. Great customer service, polite and accommodating. Even let my dog hang out in the dealer the entire time. I Recommend this dealership.

This is the third vehicle I’ve bought from the store and all have been very positive experiences! Everything is thoroughly explained without any added pressure and the staff is well trained. The salesman, Jason, came on his day off during 4th of July weekend to make sure I was taken care of. I love this dealership!

Great buying experience. Very easy to work with. Fantastic pricing

I bought a used Ram truck and got shafted by lithia. The day after buying it the check engine and tire sensor systems came on and within 2 months after purchase the truck started ticking. I now have to replace the exhaust manifold thanks to Lithia selling me a clunker.

Staff was very friendly and accommodating, overall a great transaction. I love my Jeep.

I had a great experience, while my car was getting the Oil Changed at Lithia in Missoula. Thank you so much.

Heading to Tucson and the check engine light came on. Stopped in and talked to Justin. He was amazing and was able to take the truck back and do a diagnostic check to make sure everything was OK. Thank you so much Justin.

Due to prior experience years and years ago with Lithia I did not like the one here in town as a company. However this buying experience totally changed that around. Ryan was absolutely amazing!! He answered every single question I had and was beyond helpful. Seems to be a whole new company compared to how they were years ago. I would absolutely buy here again. Definitely one of the best buying experiences I’ve had!!

We were on vacation pulling our fifth wheel when a warning light came on. we called ahead 60 miles to Lithia Chrysler Dodge Jeep and they got us right in even though it was 4:30 PM when we got there. They made our repair quickly and efficiently and accommodated us anyway they could. what could’ve cost us a day or two cost us two hours and we were back on the road. Just amazing service.

Lithia CJD missoula and Justin SAVED the day. Squeezed my truck in with no appointment, promptly and accurately fixed the issue and got me back on the road. Best service Ive had from a dodge dealer anywhere in my travels.

They worked me in the same day. Friendly service staff.

I worked with Greg and Tim who were both very knowledgeable and helpful in the car buying process. Very kind and easy to work with!

It was the fastest car purchase ever. Finance was on point with the extra warranty they offer. I purchased the lifetime oil. What an amazing bunch. Thats why I love montana. If lithia sold power wheels for toddlers I would go nowhere else but to lithia to get my son a power wheel and I would get an extra warranty for the battery cause my sons power wheel battery is already going bad. Thank you lithia. Oh and not to forget the amazing sales consultant who helped me. See you guys in three years

The staff at Lithia was very helpful and made our car buying an enjoyable and easy experience. Greg Knapp, our salesman, was very knowledgeable, friendly and very willing to work with us. I definitely recommend Greg and Missoula Lithia C/J/D/R.

Everyone was friendly! The service what’s amazing and done in less time than expected. Very affordable, they always let me know what in due for.

Crash was the best dealer, rest of staff are a knowledgeable friendly bunch.

Fast professional service! Great people to deal with, service time was shorted than expected, answered all my questions. Great experience!!!

By far the easiest, most pleasant time Ive had purchasing a vehicle. Greg was super helpful, and really awesome to deal with!

Everyone was so polite and helpful. The oil on my jeep was changed quickly even though I didnt have an appointment. Thank you

I was very impressed with the quality of service. These guys are great!

Ive always been against dealerships but my experience with Lithia has been phenomenal

Allen was very professional, helpful, and able to explain all issues with no problem. My questions were answered rapidly and completely.

Jason was very helpful and made it a very easy and not stressful experience and we are loving our new truck so far.

This is the 6th vehicle we have purchased from Lithia Motors. That should say enough about their customer service, sales team, service department, and any other help we’ve gotten. Great!

I bought a Jeep through Lythia Toyota with the stipulation that they would replace the parts for the shifter because it needed to be serviced. It took almost 3 months for the parts to come in because of back order which is what it is. What I find the most frustrating was being told the parts were in, scheduling an appointment, and showing up to be told the parts werent there. Then playing phone tag for 2 weeks trying to figure out whats going on being told Id get a call back, Id get a call back, Id get a call back. Never once did I get a call back. I drive back and forth between Missoula and Belgrade every week so the problem continues to grow more concerning and now Im just infuriated. Ive been lied to time after time and I have no trust in Lithia whatsoever.

Mike was an excellent salesman and the finance guy was incredibly helpful too. I had an excellent experience buying my Jeep Wrangler!

Bi was our sales guy and he was awesome! Everyone there is great, knowledgeable and friendly.

Great, fast service. Kyle was great to work with.

Fantastic service! We had broken dipstick and they had us in and done in 20 minutes. Quickly back to 90 heading for the East coast!

These fine folks worked with me when no one else would. So very thankful and appreciative for their time and effort. Thank you again!

Dont buy cars from here they Break promises and screw u in the long run if u do my a.car from.here take it to ur mechanic dont trust them on there cars. They dont know how to look over cars to see if anything wrong with it

Lithia got my Jeep in and out to replace the radiator with no problems, they navigated my warranty company with ease! My experience could not have gone more smoothly. The courtesy shuttle driver Tom was prompt and very pleasant!

I was in town visiting for the weekend and my right rear taillight went out. They were able to have me come in to fix it, after calling them only 50 min before closing time on a Saturday. This allowed me to safely drive back home to Idaho.

Would Reccomend anyone in the market for their next vehicle purchase to shop here first. Wonderful customer service & best prices in Montana & Idaho! Ask for JASON::: ALLEN or MADISON & MATT ::: THEY CLOSE AT 7 P.M::: WE HAD DRIVEN DOWN FROM IDAHO & THEY ALL STAYED UNTIL AFTER 9 P.M TO SERVICE OUR SALE FROM OUT OF STATE & EVEN INSTALLED STEPSIDES AT LAST MINUTE!!! EXCHANGES OF SEVERAL TEXT MSGS AFTER THE SALE TO INSURE OUR COMPLETE SATISFACTION CANNOT SAY ENOUGH IN REGARDS TO THE QUALITY OF THEIR SERVICE AFTER THE SALE!!!

Chad, in the service department, is top notch.

Excellent Service from both the Service Writers and the Mechanic. Both of them let me know of problems seen during the undercarriage inspection. The Service Writer even checked with the parts department concerning the left rear driveshaft seal leaking, so I purchased and had your parts department set aside the left rear seal to be installed during my next scheduled service as I did not have time to have them do it that day. I can not say enough praise to your service writer, mechanic and parts department as they all work together as a well oiled machine to get the work done fast, properly done and connected with me. Even the mechanic took her time to come into the waiting room and show her concerns for the safety of my wife, myself and anyone else who we take into our vehicle. The mechanic made sure I fully understood every detail of what she saw that concerned her about the safety of anyone in our vehicle. Thank you so much for another amazing service done on my vehicle.

I really enjoyed working with Rob and Ryan they helped me obtain photos and kept me in the loop with a used Jeep I was interested in. Im a disabled veteran and they had no issues dealing with Navy Federal Credit Union as a preapproval. The only reason I took a star off was they said my now vehicle was detailed and granted the before was pretty bad. The day of purchase it was still filthy, I spent an extra $60 to get some detailing supplies and had to revacuum. And smelled like a dirty urinal cake. Other than that, pretty good experience.

The service and parts department is an absolute joke. Worst ever experience. If you like being lied to. Getting the go around and people passing the buck. Not to mention being told what you said(a.k.a. being called a liar, this the place for you. God for bid that I ever need anything done at this dealership again. But if I do I will find a different one, even if I have to go 100 miles.

Great service. No pressure and great to work with.

They will try to upscale you on unneeded service work. Be very aware!!!There is another Chrysler Jeep Dodge dealer 53 miles north that has so far been very fair and honest, I go there.

The folks at Lithia Ram Missoula are the best! Rob Savage is one of the easiest to work with car sales people I’ve ever worked with. He is honest and knowledgeable and has a great sense of humor. Ashley, the service manager is outstanding at keeping you informed of any service issues. Amber in parts is very helpful and cheerful. I love Lithia Ram!

It was great the sales man was great. His name is Rob Savage. I recommend him to anyone who is looking for a great deal on a vehicle. He will treat you right i didnt feel pressured at all.

Great dealership! I got the truck I wanted and everyone we dealt with was super helpful. I feel like they really want you to be happy with your purchase. I probably wont buy a car anywhere else ever again. Two thumbs way up!

All aspects of my car purchase experience with Lithia were fantastic. I was picked up at the airport, the staff were all super friendly and they got us on our way quickly. Rob Savage did everything he said he would. Very professional.

Best service advisor! Made sure I understood everything that was needed, how much it would cost and it was done on time.

Ive only visited this dealership once so far; to have some recall work done on my vehicle. However, I was pleasantly surprised at how fast I was in-and-out to have this recall service work done. They even collapsed the service work into a single visit which was originally scheduled to be 2 separate visits.Perhaps the best service experience Ive had at a dealership -- and Ill certainly be back for any service I need on my mopar vehicle.Thank you service team!

Professional. Quick. Two thumbs up!

Very easy transaction both in person and over the internet.

Purchased a vehicle from them for $20k under the impression it was a clean one owner accident free vehicle. Found out after almost a year and a half that the vehicle had been wrecked and repaired by them and the body filler and paint is cracked now and rust is developing behind the paint. They are refusing to take the vehicle back or take accountability for the damage that they hid.

As always Lithia Chrysler did an excellent job on my truck in a very timely manner. I love dealing with their service department! Greg Knapp is the greatest sales person you would every want to deal with. I highly recommend him if you are looking for a vehicle.

Chad in the service department took great care of me and my pick up. I had recently had my pick up detailed at Jesse James Outlaw Auto Detail. After the detail the shifter module failed. It got wet during the detail. It ended up costing my $794 to have it replaced. And they did it in a very timely manor. Thanks guys.

Mile Mytty is a great salesperson! The experience was quick. Have the right vehicle for what I need.Thanks Mike

Friendly staff. Eager to help

Pretty good. Was just browsing, so quick and easy!

Several recall repairs done efficiently, and staff was friendly but professional. They also fixed a tire that had a slow leak at my request and did not charge me. They let me know part way through the process of what else needed to be done and how much longer it would be.

Lithia is always quick to get my Jeep in for service. The complementary shuttle is a life saver as well.

Same as every dealership. Watch your back.

This is a good dealer. They are in a smaller town but they keep up a fast pace as if you were getting work done in a big city.I appreciate that.Ashley was our service tech for a recent recall issue. She assessed the issue herself and determined the problem along with a kind informative mechanic. They needed parts which she had brought in the next day.Her hustle while taking care of myself and others was very impressive.I would go back to this dealer anytime I was in the area. Thank you Lithia Jeep!

Just purchased a truck from here and very pleased with the service. Fernando stayed late to start the paperwork/process and when I came back the next morning exceeded my expectations on the deal they were able to put together. Then checked in afterwards to make sure everything was going well. Would definitely feel comfortable sending the little lady to these guys when it comes time to update her rig.

Trash of a dealership full of liars especially Dallas in the service department. Guy has a bit of a lying problem even when he doesn’t have to lie. So weird. Do better Dallas!

Tim is the best. Calm Cool Collected. Ask for Tim

They where very helpful in helping get me a loan even with bad credit and a very good payment Ill never go anywhere else to buy a vehicle

Worked with Fernando to purchase a Jeep Compass. Him and the entire staff were incredibly helpful and friendly and walked away very happy, impressed and excited about my new vehicle. They definitely want to make sure all of your questions are answered.

I got “Seinfelded” at this dealership. I had them do a service and they changed the in cabin air filter and some other things, standard service. When I got back in the vehicle it had the most funky smell I have ever smelled. This happened a while back, but I’m just now writing the review because I changed the in cabin air filter myself today and it still stinks.

Great dealership that takes great care of their service customers!! I just moved here & they treated like I was one of their long term customers! I highly recommend them.

Great experience working with them on my new Ram truck. Excellent communication and my sales person Mike Mytty was on top of keeping an eye out for the exact truck I wanted. I would absolutely recommend doing business here and make sure to ask for Mike Mytty, he’s a pro and knows everything about these Ram trucks! Thanks guys for a great deal and experience!

I came this service with my trailer because of my truck giving me message which says “check trailer wiring “ they checked the truck and said trailer break control unit need to replace and they did it, I payed 377$ and just connected my trailer fronf of this delaer and I got the same message, mechanic and service adviser saw that but I had a load and in rush that I just drove. My trailer dealer check to trailer and found a problem ( wiring problem ) I paid 1300$, next time I was here I told them and let them saw the receipts but they did not accept it, I opened case with ram but they refused to pay ! Be careful about this service, they take your money for not broken parts !

Super helpful and friendly, I had a great experience at Lithia. From the sales team to the finance dept. to the detailers, these guys have it dialed.

We Always get treated Awesome from here! Mike Mitty is the Best & gives us the Best!!! THANK YOU MIKE

Just routine service plus a recall. Got great service and am happy.

I worked with Mike. Very great guy. Personable. Had everything ready to go before I showed up. Everything was quick and rather painless. My biggest complaint came at the end with the warranty. I swear the post mentioned a warranty on the vehicle.The guy who does the finances said no there wasnt. It is an as is sale. Ok. He then he pulls out the warranty I could get. I can get these 5 things for 2 years for an additional 40 a month. Nope. Well I can add all this for the same price for 2 years? Nope. Well I can add this as well. Nope. Well what if I gave it to you for 4 years same price all included?Well if you were going to give it to me for 4 years all inclusive why not start with that? Thats where you get the seedy car sales guy reputation. Youre telling me youve basically robbed people because they didnt say no in the beginning. Great guy in the end. But still could have done without the run around on the warranty.

They are great! Very good service and very accommodating.

Appointment worked as supposed to. In and out in about 30 minutes. Friendly clean and comfortable.

Have bought cars from this dealer in the past and have always been impressed with their service and professionalism! Highly recommended !

Service dept honest! Ben at the service desk awesome

Chad, Cameron and team saved our vacation! They took us in late in the day, diagnosed and repaired my pickup with short notice and all during Thanksgiving week. This was far from a minor repair and they worked to get us back on the road in time for the return trip home. Thank you all for getting us back on the road quickly and safely!

To be honest, like many others, I was not looking forward to heading to a dealership and buying a new truck. My truck is a 1998 Dodge Ram and it has served me well. My wife and I headed out in the morning with the intent to hit the dealerships in town and come home with a new truck. We had made a couple of stops and I did find a truck I wanted. The exact one was still in transport but it hit the mark. My wife said lets finish the day and head out to Lithia Dodge and test drive at Ram. I had ZERO intention of buy a truck from Lithia because I had already made my mind up on the one still in transit. We get there, the Rams look nice, but they did not have the package I was looking for. Still, we are there lets test drive one. As we are setting up to test drive a Ram the salesman heads in the office to get a plate. It was taking him a bit to come back with the plate and I thought oh here we go, they are going to pull some kind of dealership move on me...well they DID! From around the corner here comes our salesman, Madison Schmidt, driving a Black Dodge Ram. My heart sunk, OMG what a truck! He pulls up and said lets drive this one, it has the package you want and it was just pulled off the delivery truck. We took it out on the interstate and that was it. I knew the Dodge was for me.Once we got back the Lithia sales crew work with us, Madison guided us through every step and we bought the Ram. After the purchase our salesman, Madison Schmidt, took me out to the truck and he spent an hour going over all the details of the truck, how to run the onboard systems, he even took the time to show me where a secret fuel funnel is located in case you ever need to fill the tank via a gas can! I cant say enough about the experience and Madison Schmidt. I have dealt with a few salesman in my day but this guy Madison is first rate. He knows so much about the trucks, plus he knows about the other trucks on the market and can compare them for you. The overall buying experience was first rate. If you need a new rig head over to Lithia and ask for Madison.

Meets or exceeds my expectations every time I visit the dealership and service department.

Friendly service. Didnt have an appointment, but they got me in and done pretty quickly.

Just go somewhere else.

Don’t purchase a car at night. Bought a car at night and rushed to take delivery. Next day in daylight at home a lot of scratches to the finish on the hood. Called and asked to have it buffed out and told sorry won’t help you. Once you drive it off the lot your screwed.