We went through Costco and due to a family emergency we had to change the date to the same week. Said was our tech and he went above and beyond. We werent planning on having the flooring go into our furnace room but he moved all of the stuff we piled up in there and put the flooring in about 3 feet. Very very happy with his expert craftsmanship.

We had 4 different companies come out to quote our upper level. Cassandra (designer) came out and helped us make a perfect selection. Prices were competitive and, through Costco, they actually offered a higher quality carpet and pad than the other companies at a lower cost. The installers (Sergio Vital and his crew) came out in the morning and worked until about 9:00 p.m. to finish the job. Sergio was displeased with one of the steps and, even though it was getting late, chose to redo it to his (not ours) satisfaction. We were SO happy with the craftsmanship, the quality of the product, and the service offered through Magic Carpet. From beginning to end, it was a great experience. We recommended Cassandra and Sergio to our neighbors (who purchased with them) AND we decided to take advantage of the Costco sale and made arrangements with Cassandra to replace the carpet in our lower level (with the same installers). We highly recommend them for quality, professionalism, cost, and excellent service.

Very poor in follow up, installer damaged the dryer vent and reinstalled it damaged. Allowing exhaust into room. Called three times without anyone returning my calls as I had the vent repaired by professional installer. Failed to compensate me for poor workmanship that caused exhaust into laundry room instead of outdoors. Will never buy from them again

Said was very thorough and extremely professional with the installation. The flooring was changed with finesse and precision.

I was lucky enough to have the Sergio team carpet my lower level of my home. I was impressed with their professionalism and the perfect job that they did. They cleaned up after themselves and left my lower level looking absolutely gorgeous. Thank you Sergio team, thank you magic carpets I love my new space.Jan BierschbachHappy customer!

I had an excellent experience with Magic Carpets! We decided to go through Costco to get new carpet for my parents house before it went on the market. Costco has incredibly high standards for their vendors and is not easy to be on their vendor list. Service was top notch every step of the way. Kashay came to the house and helped us make our selection. Sarah did a great job keeping us informed about installation times, expectations etc. Pablo and his crew did a beautiful job with the installation. He asked great questions and made sure we knew what size roll was being used in each room as well as the style we wanted on the steps. Most importantly, they did a fabulous job cleaning up after the install was complete. I would (and will,) recommend Magic Carpets as well as Pablo and his crew to anyone. Well done!

We just had beautiful Shaw hardwood floors installed upstairs. Flawless transaction from ordering, delivery, and installation. Eric and crew were the installers and the quality of their work was exceptional. Their craftsmanship in installing our floors was terrific and they showed great precision with some of the more challenging angles. Highly recommend Magic Carpets!

I got several quotes before choosing Magic for my carpet project, which was a large family room and a set of stairs. Im happy with the outcome because (1) they were the lowest price, AND (2) this carpet is twice as good as the other bids, with a face weight of 65 ounces compared to around 30 from the other vendors! Removing the old stuff was extra difficult because it was glued down. They had to come back a second time to do the stairs because they didnt have enough carpet with them the first time. After the stairs were done, I had some creases that would not come out, but they scheduled the repair immediately and they came out the very next day and fixed it perfectly. The installers were friendly and professional. Such nice boys. I gave 4 stars instead of 5 because it took a couple of visits, but the final outcome is perfect and beautiful, super high quality carpet, and was under budget. And they moved the furniture and did not bang up any of the trim. Would definitely use them again!

We are very pleased with the carpet and had an excellent customer service experience. A special thank you to CJ (carpet selection), Jason (tear-out,) and Sergio and his team (installation). Everyone truly went above and beyond to ensure we are satisfied. And we are! Thank you.

Really excellent all-around experience from Magic Carpets! I had requested the quote from Costco; Cassandra was super professional, patient, and all around excellent. I had a very specific color in mind from another manufacturer, and she was exacting in finding a match from Shaw. Carpet install was likewise superior. Install crew was polite, professional, and remarkable. They were on-time, and completed the job in one day, which was an added bonus. Thank you to the entire team, I sincerely appreciatet your great work, professionalism and competitive pricing.

We went through Costco/Shaw/Magic Carpets a few years back and it worked out OK, so we tried them again this spring when we moved. We needed new flooring in two adjoining rooms (dining room & living room), the carpet install and the installer were terribly, our house is damaged, we have no satisfaction, and if I could do it over again I would not use Magic Carpets.The first day went fine, the second day was the carpet installation. A single installer showed up and had difficulty moving the furniture (furniture moving was paid for) by himself, he didnt have or use dollies or furniture gliders. He put some of our leather furniture on end and dragged it across stone floors, which roughed/nicked up the leather in multiple places. He dragged heavy furniture across a finished slate foyer (no wheels, no dollies, no gliders) and we have multiple scratches that wont come out of the slate now. He was angry and verbally abusive to my spouse about the entire install, particularly during the first portion of the job, when he was moving furniture. The job may have been understaffed but thats not our fault, his attitude isnt what we paid for, and I definitely didnt pay $4500+ to have a 51-year old stone foyer gouged up or my furniture nicked and dinged.Lastly, the carpet install sucked and was unacceptable. The transition wasnt installed correctly at all - you can see in the attached pic the carpet is hanging loose. That wasnt days later - thats how it looked that night when I got home. Magic Carpet wasnt able to come out and fix it for several days, and their fix was temporary at best. Every time you walked near or on the transition it made a loud cracking noise and separated from whatever was holding it in. A new transition took several weeks to obtain and install. I have no idea how a single strip of plastic can take weeks to arrive.Management at Magic Carpets has been singularly unhelpful. Our floors are still gouged up, our furniture is still roughed up, and they confronted my wife hard about my claim of verbal abuse by the installer. Once they got her to agree he wasnt abusive to her, the installers bad attitude was no longer a topic.At this point, Ill never use Costco/Shaw/Magic Carpets again for flooring. Worst experience ever.

Kashai was fantastic and helped us pick out a new flooring for the main level of our townhome. We just had the installers (Eric and his team) come out to install the flooring and they did a FANTASTIC job. It looks beautiful and we are so happy to have gone through Costco to get this upgrade done. Thank you so much!

I was pleased with my purchase and the entire process with Shaw. Kashia helped me get my order in promptly and Inloved that it could be done at my house. Matt and Eric installed hard surface flooring in my office today. They were prompt, polite, professional and proficient. They were also quick - in and out of my house in about 4 hours and my office looks great. I will definitely request these two to install any other flooring I purchase in the future.

We had worked with Magic Carpets several years ago and had a 5 star experience from start to finish. 5 years later and our carpet looks great.We obviously decided to use them again for our master bedroom. Im not sure what has happened since then, but here are a pros and cons in 2020.Pros:-they were friendly at the store-MaryPat (designer) came out to our house, showed us options, talked us through all the pros and cons, and made us feel comfortable about our choice-the carpet itself looks good (mostly)Cons:-only one carpet installer came (he had to call his boss in St Paul to come over and help)--they had said it was a half day job and it turned into a 8:00-5:45 job. My husband had to spend the whole day at home.-the seams still havent laid down like they are supposed to--it is super obvious where they all are-one seam didnt get taped down--I literally tripped over it and pieces of carpet were shedding off the edges. We called on a Friday about it.-5 voicemail messages asking for someone to call and glue down the seam (or fix it). It is now the next Thursday and still no return phone calls (and obviously the seam hasnt been fixed).Yes, the carpet looks good, but when we buy carpet, we buy the service as much as the carpet and it failed miserably. Unless something is done to rectify this soon, we wont consider recommending them or using them again. (**Will edit if we get a response)

Excellent throughout the entire process. Carpeting in 2 upstairs bedrooms, hallway & stairs & full main floor living/dining room. Great advice & pricing with Jerry in sales, wonderful follow up & scheduling from Sara, and all 4 of the installers were awesome, extremely professional even went above & beyond with a few extra touches to help us out & make sure it looked perfect !. Thanks to Everyone at Magic Carpet ! Highly Recommend.

Eric and Matt did an amazing job putting in tile at our house yesterday and today. Super professional 10 out of 10 stars! I would hire them or refer them to my best friend any day.

We worked with Cassandra at Magic Carpets in conjunction with Costco, and we are so happy with the result! She was so helpful in helping us choose the right product for our needs and helping us match it to our style. We are so happy with our carpet; it is so soft and so beautiful!! We had our entire homes carpet replaced, and the installation team had it complete in less than 2 days. I highly recommend them!

The entire experience working through Costco was excellent and exceeded expectations! Our representative Cassandra was very competent and knowledgeable. She made multiple trips to help us pick out the carpet best for us. The install team was very efficient, professional, and did a great job. Whole house took 2 days only. We are very happy customers😊Susan Olson

The installers arrived when they said they would and worked in an organized and professional manner. They were very business like, answering our few questions along the way. They cleaned up nicely and individually thanked us before leaving.. We could not have been happier with their work!

Magic carpets made the whole daunting process of recarpeting my entire second level a breeze. I thought it would be such a headache, but it was actually made very easy with the help of the professionals here. I brought my vision to the crew, had a free consult at home which helped me make the best decisions and the install was done so quickly. Thanks so much! I’ll be back when it’s time to tackle the kids rooms!

We had carpet placed in our upstairs bedrooms, and split level stairs. We are very happy with how it turned out, and have received several compliments. Everyone was very knowledgeable and accommodating. Highly recommend!

Magic Carpets just redid our entire 1st floor with COREtec and installed new carpet on stairway and upstairs hallway — it was a very positive experience from start to finish and we are thrilled with the result — the look of our home is totally transformed! Their sales staff is very knowledgeable and not pushy — they took the time to understand our needs and work through the technical details of the install before the work was started. The installers were courteous and did an excellent job on a complex install, exceeding our expectations. I would recommend Magic Carpets to anyone looking to install new flooring in their home.

My spouse and I recently moved into a large 1921 Colonial style home after living in a small condo and needed area rugs. We figured We were on out own in choosing them and stopped at Magic Carpets to start the search. To my surprise they told us a Designer would actually come to our home free of charge to see the space, colors and style of the rooms and then we would meet again at the showroom to select the new rugs.Our Designer Mark (great name!) knew immediately that we needed 2 8x10 rugs in a classic and timeless style with the color navy blue in both to connect the rooms to one another, something I never would have thought to do. They delivered the rugs to our home for a very nominal fee and placed the rug pads and rugs in place.The rugs look amazing and set the tone for the furnishings and accessories in the rooms. Mark will definitely be helping us with all the rest of our flooring needs as we get our new home set up.

I would HIGHLY recommend Magic Carpets to anyone & currently do to friends & family. They are professional, fast and offer great quality products. Sarah is a top notch designer who takes her job very seriously and goes above & beyond to make sure all of her clients needs are not just met, but exceeded. Look no further, Magic Carpets is where its at!

We replaced 2000 square feet of carpet in our house after a water leak in our basement. Phil came by and we explained our desires and expectations for the carpet. He told us he thought he knew what we were looking for and brought one sample in and we were SOLD on it. They had it installed two days later-perfectly. I compared pricing with Lowes and Home Depot and I am confident we ended up with a better product and around $1 less per square foot with Magic Carpet. This is the second time they have installed flooring for us and would strongly recommend Magic Carpet product and service.

I would like to thank the crew at Magic Carpet, for there professional approach of selling carpet.From the initial call, setting the appointment, assistance in choosing of the carpet, the completion of the job. Everyone was helpful, and accommodating, job well done.George Scheinost

We recently purchased carpeting from Magic Carpets for a bedroom and staircase in our home and hired them to install it. The price was approximately $1,900, which we thought relative to other pricing we had seen signaled a premium product.We were given a 90 minute window during which the installer would show up and made arrangements not to be at work during that time for a period of time thereafter. The installer showed up 2 hours late. No warning call. No check-in to say he would miss the window. No apology on arrival either.The carpet that was installed was good quality and the quality of installation was adequate (though spacing between the end of the carpeting and the staircase edge was slightly uneven, I probably wouldnt have noticed this had I not been upset about the late show and lack of apology). The carpet is soft and looks to be of good quality, and it looks nice.When I called to express my dissatisfaction with the late arrival, the company was not very apologetic. I was told that we had called at the end of the window and didnt seem too angry so they thought everything was fine. They said that they got the job done the same day so they didnt think it was that big a deal that they had missed the window by a couple hours. Not the biggest deal in the world, but not very respectful of their customers time either.They asked what I wanted to resolve the situation and I asked for a discount of some kind. They offered an area rug, which I told them we had no need or desire for. From their point of view, that closed the matter.I am satisfied with the carpeting we bought but dissatisfied with Magic Carpets customer service and what I perceive as a lack of respect for its customers and their time.

The folks at Shaw Magic Carpets were absolutely excellent to work, with and we give them an A++ rating! They recently helped us complete a remodeling project to our home. We were in a time crunch, and local stores told us it would take WEEKS to get our flooring ordered and installed. After visiting several flooring stores in the area, we were thrilled when Magic Carpet was able to come out to measure our job just one day after our request, and then install our whole house carpet within a week, and finish our bathroom floor the very next day --- at a much lower cost than local competitors!! We found them to be extremely easy to work with, willing to do whatever was needed to get the job done, and frankly a pure pleasure. They had excellent communication, helped us come in under budget, and completed the project in a very professional manner. We could not recommend them more highly to anyone looking for flooring in the metro area! What a breath of fresh air to work with such a positive, professional, caring team who understand what customer service is all about!!

We had a WONDERFUL experience purchasing our carpet with Magic Carpets! The selection was wonderful, the installation was very easy and efficient, and the end product is beautiful!

I had quite a bit of carpet replaced this week at my home, and the young men who came to remove the old carpet and install the new carpet were courteous, skilled, and cleaned up afterwards very nicely. They even moved some of the larger furniture for me. The prices at Magic Carpets are extremely competitive and no added charges for stairs, etc. like the Free installation companies hit you for. The carpet they helped me picked out is beautiful and only took at week to have installed once I made a decision. I am very happy and will have them back soon to do a few more rooms.

Horrible just poor attention to follow up and communication. My mother and father in law had a scheduled appointment over the weekend that ended up being a no call no show. As he tried tried to get in touch with the rep from their company, no answer no return call.The no call no show ended up putting my father in laws business behind schedule, almost ruining his credibility with his client and all that the reps there could do was say sorry, I wasnt there over the weekend with a chuckle between her and her co worker at my mother in law when she tried to express how upset she was.I had never been to this crummy looking carpet shop until today but I guess the magic in their carpet business seems to be appealing to the disappearance of customers and potentials. Stick to bigger businesses people, at least they show up.

This company seems to employ hateful people. Please reconsider using their services.

We had GREAT service from start to finish. Someone came to the house with a nice variety of samples. The carpet layers were here on time and finished in a very reasonable amount of time. The best part is they include furniture moving with the cost!!!

Great service from Jerry, Tony and Dustin. They sold me exactly what I was looking for and needed. They were all prompt, professional and friendly. Couldnt be happier with the results!

Terrific !! I am a manager for a Rehab Company and we use Magic Carpets for all our projects. We have great response time and the installers are fast and clean. Their prices are competitive and they stand behind their work. I highly recommend Magic Carpets.

They did great work in very little time. I am very pleased with how thorough they were and how excellent their customer service/communication was. I will definitely use Magic Carpets again in the future.

They just finished re-carpeting and laying linoleum in a basement remodel for us. Could not be more happy! Very Good

Kashai with Magic Carpets was AMAZING to work with! In this day and time I feel customer service is far below expectations especially in the construction industry and we have had our fair share of terrible experiences lately. We received three quotes with general measurements within the same range. We ended up choosing our $6,000 purchase off of Kashai’s service, level of professionalism and her general calm nature. If you are looking for great quality carpet and service call and ask for Kashai!

Fast, experienced, and competitively priced. They beat the big box stores in every measurable way. Im happy with the work they have done and they will continue to get my business in the future.

I have been waiting for over 3 months to have the new carpet they put in restretched there is a big bubble in the carpet. every time I call they say they will have someone out as soon as possible. Today again they were suppose to stop by. Still no show. Very disappointed. They dont even deserve a star but I cant post this without putting one star on the post.

Great experience working with them. They really know their stuff, and have great customer service. They are our only flooring store for us from now on!! I really highly recommend them.

Just had my walls painted, hired these guys to install new carpets. They messed up several walls during the installation. I text the guy asking what he was going to do about my walls...no response. Dont use these guys, go with another company.

The staff at Magic Carpets was professional and extremely knowledgeable. I had an awesome experience and will definitely be referring them to my family and friends.

Got great help with flooring. Huge selection. Found the perfect product.

They are only out for a profit. Scammed use into a horrible product that didnt fit our needs and horrible install. Will never go back.

The entire process from research on their website, to the initial call into the store, and completion of the job were all done with exceptional service and quality. Everyone involved was very knowledgeable, friendly, and professional.

Overall, we had a pretty awful experience with our carpet install.There were numerous breakdowns in communication between the sales staff and the installers, which resulted in missing our target deadline for having the install completed (which we communicated numerous times to the sales staff).Additionally, we found a foreign object that was under the new carpet. After sending someone to fix this issue, there was yet another communication breakdown and it wasnt fixed. Once we took it upon ourselves to resolve it ourselves, we found that it was a piece of loose ceramic tile that the installers didnt notice at all and just put the carpet over.We communicated our disappointment to the company and as of this writing, we havent heard a single response back. No apology, no sense of concern, not even Im looking into this.If youre reading this, theres a good possibility that you were directed to the company via their connection to Costco and youd like to get 10% back on a Costco card. Find someone else.

Quality products, expert advice, follow through, really professional.

They have a great team of people to work with there. i use them on a regular base.

Great service! !!

Great customer service

Great experience

Best service

Friendly folks