I had carpet installed in my entire house. The installation was done very poorly and Ive had to contact them multiple times only to have them send the original installer out who would tell me that everything was good. He even came out to look at a carpet pad where the room felt harder then the others. The installer told me the pad looked fine and then proceeded to tell the customer service rep that he was unable to look at it. After I asked for a refund, they sent out a rep from Flooring Expo that confirmed that the pad in that room was the original pad and the installer had not replaced it and then lied about it. Every time I spoke with the rep or the installer, they made me feel like it was me and that I was crazy when, in fact, the job was done carelessly.

Similar to other posters, we had used this company several years ago and had a great experience. We tried them again, and this time it was the complete opposite experience. Of course, with supply chain issues, the carpet took forever to arrive -- we can accept that. Then they required that we pay 100% of the payment before they would schedule the install. When we pushed back that it would give us no leverage if there was an issue, the manager told us that he would personally be there to take care of us if there were any issues. Right. So that day of install arrived, and we were scheduled for a 3:00 appt. We removed every stick of furniture from the space to ensure an easy install. We were stunned when the installers were still there at 7:00, 8:00, 9:00 -- finally wrapping up at 11:00 PM on a weeknight! 11 hours for a roughly 1200 SF space with no furniture to move or adjust. Then there were quality issues with the install, especially on the stairs where in some places the carpet buckles up as it is cut too large, and in other places it is cut too small and you can see the pad beneath. Further, the walls were damaged in several places during the course of the effort. When we reached out to them to address the problems -- SURPRISE! -- we got sent over to a customer service hotline and our good friend the manager was nowhere to be found. In short, none of our issues were resolved and we are left with poor service and poor quality. We wont be using them again.

Installation, carpet and crew were good. However, a good size hole was left in the drywall and no plan to repair it. 3 staples I found on the floor, one went into my bare heel that bled and one in bedded in the new vinyl floor and a few more in the grass and driveway.

HOW GOOD CAN MY CARPET LOOK! So clean and refreshed, they came in and got to work right away. Fantastic edges against other flooring, well put together. So pleased with the details and overall look! Even the closets are perfect and smoothly configured.

Absolutely terrible from start to finish. This place has really gone downhill over the last few years. About 2 1/2 years ago, I used Carpet King to replace old carpet in three rooms. That experience was fabulous, from the sales to the installation. Fast forward to 2021 when I needed to replace carpet in two of the bedrooms that had just been redone after remodel work ruined the carpet. When I suspected that the sales person they sent was trying to overcharge me, they sent a new sales person and, sure enough, the cost came in nearly $500 less for the exact same carpet. Then came the install. The installers tore up the pad, which they were not supposed to do, then tried to install what they admitted was a lower quality pad. They also told me (contrary to the sales person) that they could not extend the carpet up to the built in closets, so now I have a line where the old carpet meets the new carpet, which is noticeable because of the different dye lots. I understand that the same carpet can have different dye lots, but the entire point of getting the carpet replaced up to the built ins was to avoid this issue. When the carpet was installed, moreover, it felt completely different than the old carpet (different pile). When I asked to show me that the carpet installed was the carpet purchased/ordered, they could not. I called customer service repeatedly during the install to try to rectify these issues in real time, but NO ONE answered over several hours. When I finally reached someone, she admitted that she received my messages, but didnt bother to call me back. And then she just passed me along to a customer service voicemail. So, no resolution and the installers just left. This is one of the worst customer service experiences that Ive ever had. DO NOT USE THIS COMPANY.

Informative staff aka (Dianna B.) Nice products, alternitive ideas . Looks like a great place to do business with. Great sales designer. DIANNA

Our sales rep and the installer were both great. They were polite, friendly, and professional. My husband and I couldn’t believe that one person was going to be tackling our entire basement for rip out and install of our carpet, but the gentleman did a fantastic job. He was efficient and thorough. Highly recommend this company for flooring!

Justin Nordin was great to work with and the installers did an excellent job as well!

Huge shout out to Dean Baker and team. We had a week and a half time-frame to get carpet installed for our new home and it was done the day before we moved in! Dean came to our home even though it was after hours to get the purchase agreement signed and made sure our order was the first thing that got processed next day. Customer service was great and they responded promptly. Thank you Dean, Isabelle, Matt and the install team at Carpet King!

Had Justin from flooring expo out to bid a rental unit and hallway stairs as well as similar units in the building for when we do turnovers. Never got the quote or any callbacks.

Great service, greta prices, great product. Our installers were amazing and did a great job! We love our new carpet!

They gave me a great deal, beat the other offer I had. They moved all my furniture, and had everything done in about 5 hours and cleaned up with furniture moved back. I couldnt of asked for more.

Great experience starting with Chris who came out for our estimates. Very friendly, gave us a great price and very pleased with the finished product.

We had a great experience with carpet king for laminate in our living room and carpet in 5 bedrooms . The crews were on time and extremely polite. I will use them again when I redo my kitchen floors!

Dean did a great job. Went above and beyond for us. The team who installed our carpet were very friendly and made sure everything was right on the final walk through.

Very professional company. Answered their phone or called me back the next day. Gave me the process they used to clean my 5 x7 wool rug. Because we had pets, I wanted it cleaned and also deodorized. It turned out great and no pet odors. Great job!!!

The in-home sales service was great. They brought a large amount of samples so I could view all over the house. The install service was also exceptional. Removal, install, and furniture moving! It really great value.

Great experience. They were prompt in coming out to measure and gave a streamlined list of options, all high quality with a variety of price ranges. Installation took only a couple of hours and was scheduled less than 2 weeks from the measure. They also do plank vinyl and we will probably use them for our kitchen and kitchenette given the great experience we had.

We are extremely pleased with their product and service. The price was right. The carpet looks awesome. Most importantly, their entire team, especially the installer, delivered great service. I highly recommend Carpet King!

Absolutely great experience with sales and install crew. These guys are terrific. Highly recommend you purchase from them. We are repeat customers as well!!

Manuel is a great worker

I ordered carpet for my livingroom and back craft room. Both rooms had stairs. The crew that installed were very kind and curtious. The job was done very professionally and they did all the cleanup. They also moved all the heavy furniture for me at no additional expense. The follow up and customer service was excellent. I am very satisfied with the work that they did and would recommend Carpet King to all my friends.

Very happy with the service, price and final product.

Excellent pricing and time for installation, fast very efficient. Dean was amazing at his job . I am so happy I choose this company .I will return to get bedrooms done !!

Mark from Carpet King came out to my home and was very Professional and Knowledgeable. The carpet looks great and was installed as requested.Thanks Carpet King!

Great Company. Great People!

Good place knowledgeable on flooring

Very happy great experience

Great customer service

Disappointed

Very helpful!!!