Great dealer great experience with April at van horn was very patient and got us the perfect car. Thank you April
I am beyond grateful of the services i receive at van horn Latino. They definitely set the bar on customer service. They went above and beyond for me to drive my new vehicle. They truly are a great, honest and professional team!!!
Thank you For you for your Excellence in Customer Service it Superceded my expectations
I had a great experience with Van Horn Latino! Friendly people with good customer service. Antonio and Christian made my truck buying experience really smooth and effortless. I purchased a 2017 Toyota Tacoma from them and it was clean as a whistle. Only reason for 4 stars instead of five is because I left the dealership with only one set of keys, but they have been helpful about making the situation right and are in the process of mailing me a second set. I would definitely recommend them to anyone I know looking to purchase a vehicle!
I had an oil change on my 2018 Pacifica. The staff were very kind and helpful. Will definitely be returning.
The team at this dealership is caring, understanding and driven to serve. Dealing with Eva and Ruben was an absolute joy - so accommodating; WOW! Quality of work/service remains second to none here - HIGHLY RECOMMEND!!!
I must say that service was great for being our fist time. I have to admit everyone went above my expectations to make us feel comfortable & we so happy with our new upgrade 👍I would recommend Van Horn Latino as long as you know what you’re looking for. Christian was very helpful, polite and answered all our questions!
They helped me a lot with great customer service and were very amable and share lots of knowledge with me.
They were able to work with me and my situation and got me the truck I wanted. Great people. Talk to Christian
Good service, April was so patient and working hard to stay inside my budget .
The best experience we have ever had purchasing a vehicle! The crew at Latino was super friendly and respectable and answered all our questions. When the time comes to upgrade our vehicles, we will certainly come back. Highly recommend checking out Van Horn Latino!
Everyone was very professional and courteous and the service was really quick and they did a great job. Great staff and wonderful establishment.
Best dealership hands down, the car salesmen are very knowledgeable and know how to make you feel like family. I highly recommend coming here if you want the best deals and customer service. 10/10. Thank you all so much.
Abril was a great person that helped out and took me for a ride in my new vehicle before I had even purchase it and told me great things about the vehicle and gave her all to get me into my new vehicle Thank u Abril keep up the good work and with a great person like u u will sale many more vehicles.
Great customer services! good deals best of all they will find whatever vehicle u need to ur hands. Best far greatest dealer i been too
Abril and staff was very friendly and easy to work with and explained all details very thoroughly! We definitely recommend Vanhorn Latino
Bought a 2019 Rav 4 from here. Got very lucky with my salesperson! I recommend doing business with Angelica Torres, she’s the best! 10/10 would buy another vehicle from her!
Really good service!! I make a phone call to van horn Latino I speak with Rogelio over the phone he transferred me whit Miroslava Who was helping me to complete my paperwork over the phone Miroslava always very attentive at everything Rogelio and Antonio help me With the process to get my new vehicle.I’m really impressed with the service everything was really fast all this process was over the phone the only thing that I stop by is to sign some papers And to pick up the vehicle!!!!! Thank you to Rogelio,Antonio and Miroslava to take the time to help me on the process. 👍 Muchas Gracias!!!
Cristian in sales was great. Got a great evaluation on my trade and rest of staff helped make the whole process easy. Plus oil for life!
Super sweet and helpful! Got a nice car for a decent price
Van Horn Latino is a great dealership to go to. Great customer service, they work with you in the best way they can, really nice cars. I would advise anyone that’s looking for a new vehicle to shop with Van Horn Latino
Everyone very kind and I like that they have an awesome sense of humor I will be glad to recommend your business to friends keep up the great work and your business will be blooming God bless you all thank you for your service 🙏
Service manager Miguel Ramirez has top of the line customer service, not once have I worried about any of my vehicles in his hands. Highly recommended he will always have my business!
They helped me with everything including insurance, they are the absolute best and the best part for my purchase OIL FOR LIFE BABBYYYYYYY
From the time I made the appointment on the phone till the date of service I was treated well. The administrative assistant who answered the phone and made the appointment was polite, professional, and efficient. Miguel Ramirez, the Service Manager was personable, professional, and attentive. Within a minute or so, Miguel obtained my keys and walked to my car. I noticed the Miguel did a walk around inspection for previous damage, before driving the car into the service area. There was existing damage on the passenger side door and I observed Miguel stop at that location and jot down a note. I point out that small detail so the Van Horn “family” is aware that Miguel has the best interests of the company in mind. The promptness of getting the car into the service bay when it is only scheduled for an oil change makes sense, because there should be an assumption that I am going to remain on site. As I have pointed out, that’s exactly what Miguel did. The waiting room was clean and spacious. I appreciated the padded chairs as hard plastic chairs are hard on the body of a middle aged man. I noticed a hand sanitizer
Very friendly and through with going about the deal of the car and even gave me free oil changed for life
Very friendly staff and work was done on time.
I just got my first nice car here! I appreciate the time they took to explain the whole process and I got my car in less than two days. Thanks again to Miroslava for all her help!
Good prices and excellent customer service and very good employees I was lucky to be able to buy my car with the best seller Cristian 👍
Amazing people very curious helped me in a big way and my mother as well. Big thank you to you guys and of coarse my mother🤣
Chrıstıan was a good worker show good customer service was nıce and helpfull
This was some of the best customer service I’ve received in a dealership. They worked fast, efficient, and very friendly I’ll be telling everyone I know about this!!!
This dealership had a lot of nice vehicles to choose from. All of the people we dealt with were very friendly. We would definitely go back in the future and will take advantage of the oil changes for life program as well. Thank you Van Horn Latino!
Very courteous and attentive staff and service. I’m grateful that there is a Van Horn in the Milwaukee area that is accessible for me.
Van horn Latino so far is the best dealer I have worked with...They make your experience easy and with the best results, I highly recommend them!!Rogelio and Miroslava,thank you so much for your help!!
Always provides great service at this location. Took care of all my needs
Wonderful customer service. Great at understanding what was needed. Quick service. I was able to wait in a spacious waiting area and everyone working there was wearing a mask.
I just bought my SUV through Van Horn Latino, and we experienced the highest quality service, by all means. They have exceptional customer service. The moment you step in, you are made to feel like you are at home. Everyone there acknowledges your presence the moment you step in. Everyone comes up to you to greet you and welcome you. I am amazed by how well all their employees speak both Spanish and English. Their communication skills are just over the top excellent. From the beginning to end of my car hunt journey, they were there. Constantly checking up on me. Following up. Answering all my questions. Their entire staff is very knowledgeable. Not only of their products, but on helping you find what’s most suitable for your needs. And for what will benefit you the best. I’ve never received such top notch quality service anywhere else I have gone. I am extremely pleased with my experience with Van Horn Latino. And I am excited for my new journey with my new vehicle.
Went in for my first oil change and everything was easy and super quick.
I am extremely pleased with Van Horn Latino!I found just what I needed, and the customer service is beyond words Amazing, Friendly and they-really work with you. Ruben Sanchez and Jorge Cabrera were really helpful! What makes it even better that they are Bilingual! ¡Muchas Gracias por su apoyo!
They take such good care of you and your vehicle! Went in for an oil change and they washed my car too....free of charge! Everyone so nice. Van Horn dealerships are amazing!!Their customer service is the best around.Thanks for your attention to detail. Ill be back.
We popped in for an oil change on a recently purchased vehicle. Van Horn offers free oil changes as long as you own the car, which is awesome. This location had very kind and courteous staff. Miguel who was our tech had a neat appearance and was really professional. He took extra time to explain everything they did while they had my car. We had a really great experience!
Roy and Virgo have been extremely helpful! Most definitely deserve a raise for all the help and making the processes of a buying a car super easy. They try their best to get you the best deals and are flexible enough to help you find solutions when there’s obstacles. If i could put a 10 stars I would. (:
Van Horn mechanic services department is a disappointment schedule for a services to leave the vehicle without having the parts should inspect find the problem and when the parts are in call to install the parts not leave the vehicle and wait for the parts . Which leave the customer without there vehicle for weeks in the lot until the parts arrived. There inspection is not good need to take the vehicle for a private inspection. It took weeks to fix a damage axle Seal fix by second party not by van horn it self . Thank God it had guarantee. Still have problems with the back window defrost broken with rust to schedule don’t now how it will go wish me luck .
I went in for an oil change. They were friendly, helpful and attentive. I recommend them.
I got 2 cars for there! I have zero problems so far after couple years or more. Always ready to help.
Amazing service and overall great quality when I purchased my car. I would recommend this dealership when purchasing a car. The staff there will make you feel welcome and will help you find the car for you.
One of the best services I’ve gotten! Everyone was very welcoming and friendly, it was a very great environment from the start. As soon as we arrived we were greeted and asked what car interested us. As we started talking about the car options the one I wanted wasn’t available at the time. In about a day I came back and the sales person went out of his way to make me happy and found the exact car I was looking for! He put his best effort into finding what I was looking for without a problem. I was given so much information about the car, I also like how they were very straight forward and clear. I would highly recommend! Thanks to Virgo Castañeda I’m very satisfied with my new car!
Good service overall. I like when sales Manager stepped in. Very helpful and got me out with the vehicle I wanted. Quick and painless experience. Would highly recommend them if your looking for a nice truck or vehicle with low miles. Great experience overall. Now I will watch for my future experiences when going in for service. Keep you posted 🤗😁👌
Excellent service
Very friendly and accommodating staff answered all my questions and more. Very clean and comfortable waiting area.Back for a second visit for some more warranty work and service was excellent once again can’t say enough thank you all again.
Just got home with my new vehicle. The people at Van Horn Latino were wonderful. Very friendly and helpful. I will definitely be telling people about this place.
Great place to get a vehicle. Prompt service. Not pushy at all. Great prices. I came into their Milwaukee location just to inquire about a vehicle located in Plymouth, WI (hour away). Sales representative, Ruben, went out his way to bring the vehicle to the Milwaukee location for us to look at. Safe to say. We drove off into the sunset with a new vehicle.Thank you.Highly recommended.
Pleased with the service and hospitality I received. From the moment i pulled up the staff were there to greet me and help. Definitely recommend to anybody in the market for a vehicle.
The customer service was great. When in for an oil change and was out within the hour. They performed a safety check on the vehicle and I was on my way home. I will definitely be returning for future service.
The service is always fast and efficient. Always a great place to come to. The employees are always friendly and I always leave with an affordable car. Will definitely recommend to my friends!!!
The experience is amazing, quality service and solidity to the consumer. Thanks Jean Karlo Orozco !
The service department was absolutely amazing! The technician and the service manager went above and beyond for me. Even though I originally leased my vehicle at another Van Horn location, everyone at Van Horn Latino made me feel welcomed and made me feel like family.
Attentive to customer’s needs!Trustworthy!
I must say that service was great my second time around. I have to admit everyone went above my expectations to make sure I was satisfied with their service. They also offered fair trade in value for my vehicle. I would recommend Van Horn Latino as long as you know what you’re looking for. Oscar was very helpful, polite and answered all my questions!
The salesmen were extremely helpful, polite, and fast. They helped me without hesitation and I loved the experience!
Basilio helped me out with my appointment service for an oil change and took an extra step to schedule my appointment for an alignment. Thanks to Miguel I was aware of my warranty coverage. I love this dealership.
Awesome service and fast turn around timez
Amazing service, on time and sweet people!
Very friendly and fast service
Always a pleasure working with the guys over at Van Horn, they do the job right & in a timely manner every time, would highly recommend.
Great customer service made me feel like family nothing but smiles throughout the whole establishment. I will recommend to friends and family .
The quality of service is outstanding! I’ve always had not so good times at dealerships in the past but the gentleman Ruben Sanchez made it seem like a stroll in the park here. Very knowledgeable and accommodating to all my questions. Thank you so much! Definitely referring any friends or family, thanks again ruben!
Had an oil change done and they were on time and did a nice job. Free car/truck wash included. Nice touch.
Everyone who approached me was polite, they kept me updated everytime needed be and also I really like the fact that they were being honest with me. I felt like hey cared and try to help instead if take advantage. Thank you!
Very friendly, welcoming & helpful staff! Answered all our questions very well.
Very helpful finding the right car and they were able to work with me to get me the monthly payment I was looking for highly recommended!!
Everything was excellent, employees made me feel comfortable while I was waiting for an oil change ! Great prices and customer service is outstanding . Highly recommend Van Horn Latino for any car services & looking for a car !
Great costumer service.
Very friendly. Service was thorough and explained well. Miguel was especially courteous.
The best service in town. Great vehicles, make you feel at home and they have a friendly professional staff. Great financing options. By far the best experience with customer service I have gotten in a long time.
Very good service! Libra was very helpful and really enjoyed the music they have playing while you are waiting for the paperwork. Definetely recommend coming here.
I am very pleased with my service at van horn! Miguel was amzing on helping me and spoke to me clearly what needed to be done. Very helpful!
I highly recommend coming here. Outstanding deals, the employees were amazing they help to make me sure I had everything I needed.
Van Horn employees always provide excellent service, super friendly. Really recommended .
I had a great experience at Van Horn Latino, they make sure everything is all good to go and breakdown every step for you! For my process of getting a new and first car was extremely nerve wrecking but they helped me figure it out! Now I’m on my second car thanks to Jose and other staff who helped me out!
Amazing service !Miroslava worked with me every step of the way. Very patient and friendly. Worked with me for a month - finally got into the dealership, worked with Jose. Absolutely amazing ! Friendly, educated and got me exactly what we were looking for .
The service was great!!!! Definitely coming back in the future. Santiago was amazing and very helpful. I left super happy :)
Great experience! They got me a great deal on a great car. Customer service was wonderful and extremely helpful. I bought the car with no hassle and they were very transparent with everything! I will be buying my next car from Van Horn Latino!!!!!!!
Real good service Rogelio and Antonio and all the Van Horn team, thank you!!
Fast friendly service.
Superior service from start to finish. Miguel, the service manager, knowledgeable, thorough, and personable.
The people at van horn Latino were wonderful! I came in having issues with my vehicle and they helped me every step of the way to get me into a new vehicle! I highly recommend them to anyone I know!
Professional environment, was treated with the same respect and hospitality as a customer should! Would recommend them anytime. Quick, simple, and very understanding with the salesman all the way to the financing!
You walk in and see all happy faces. They make you feel comfortable and are very patient. They are very forward and make it a pleasant experience.
The service it’s really good and the people are very nice. Very happy with this company:)
Went today, first time and I have to say thank you so much for your great services and helping me to get my new SUV... You guys Rock!!! Thank you so much.
Excellent service and salesperson. They helped me with everything I needed. I recommend it!!
Rogelio made my purchase super fast and easy!! First time here and will definitly recomend.
I really enjoy the atmosphere, everyone is very kind and engaging, Ruben in particular. He has excellent customer service, amazing people skills. I felt I really connected with him and he makes it seem that he chooses a car to my needs
Excellent service I will be back thank you
Very good service. The workers showed a lot of respect and they were kind to us as they showed us the vehicle. I will highly recommend this dealer to my friends.
I simply love the place I’ve been a loyal costumer for the past five years...I like the atmosphere the people always great service and really nice vehicles definitely the place to come and get a new pair of wheels