VW service advisor Joe Martini is always friendly with me and helps me make the best decision for my car servicing needs. I continue to only go to him when making my appointments to when I arrive at the dealership. The new Keurig machine is an excellent addition to the waiting area. The waiting area could use slight improvement from the appearance, design, and added seating. No one person should ever have to stand in a 3-in-1 dealership. It’s not fair to the loyal customers who choose Umansky to give their business. Overall, a phenomenal dealership with great staff, customer service, and a wide selection of the fine vehicles they offer. Keep up the great work, everyone!

I want to give a big thank you to service advisor Joe and Cesar for taking great care of me and my Tiguan. They came through and turned a difficult situation around. They were very responsive and took the time to listen to my concerns. Joe and Cesar are honest and genuinely good people who want to do their best for their clients, which is hard to find in the auto industry. Thank you for restoring my confidence in VW; I definitely know where I will be going when I am ready to buy a new Tiguan.

Very courteous and efficient on all occasions.

I feel like i was racially profiled!!!! I arrived to this dealership to see if the key for my car could be repaired or do I have to have it replaced. Skyler in the service department said I have to prepay for service. This is a major dealership and I have never heard of pre-paying for serviceNot sure but maybe my race played a part in his decision

Mike was amazing. He treated me and my partner like family! He was so down to earth and so caring. Him and the whole team were hand down the best people I ever worked with. We loved talking to Mike, Tony & Anthony and for that we will buy cars from them again down the road!

I purchased another vehicle from Umansky in Glendale, WI. I feel fortunate that I have a reputable and reliable dealership near my residence. It makes it so much easier to have them nearby to assist when necessary. I have worked with Devin Hackney (Sales) for over the last four years and he is exceptional! I appreciated his proactive communications to initiate action before the end of my lease. He is very knowledgeable about the vehicles, has timely follow up, manages all the related activities, and really goes to bat for his customers!! Im very happy with my vehicle and my overall experience. Thanks Devin!!

Twice VW Service Center has repaired my clunky 2013 TDI Jetta Sportwagon and both experiences were very positive. Joe and Cesar are both terrific, responsive, the drivers who shuttled me to and from work were polite and punctual. Would be nice if they had a clearly posted policy in the showroom that masks are mandatory as I saw a few customers who (foolishly) were walking about with masks, but I cant say that impacted the quality of their work or my experience. Thank you, Joe!

I had my 2005 VW Touareg towed in on 2/12/2021 and before arrival I was told that the diagnostic test would cost me around 100 to 200 dollars ok whatever I was told that I would receive a call Monday morning and we could move forward with repairs.... fast forward it’s Monday and I called and was told they have to try and get my car in and I would probably (🤨)know something by the end of Tuesday 😒 I asked to speak with a manager and was hang up on wow thanks for the experience so far 👎🏽

On 2/20/21 around 11:00 am I called VW to ask for a price to have a key reprogrammed. (I actually called two days ago for another vehicle and was quoted $85). The man in services informed me that reprogramming wasnt possible and a new key would need to be purchased. This isnt strictly true and unashamedly I tried to save the unnecessary expense of a new key when the old one can be reprogrammed. The man insisted it couldnt be done and then when I stated the earlier conversation and the fact I would look at other options he just hung up the phone.Its really sad that as a new customer, never having been into the location (he asked at the start of the call if I ever had a service there before!) I would never want to go back there as the semi-forced polite tome and abrupt hanging up leaves a bad impression.

My car experience was great! David and Anthony rocked it. David reached out to me while I was searching for a vehicle. He wasnt pushy, but gave me all the information I needed. He said he wanted me to be informed, even if i went somewhere else. The next day, my wife and I went to the dealership, he had both vehicles pulled up to test drive. David was calm, collective and very responsive to our questions. We left with a VW Atlas Cross Sport, the car I wanted. Id recommend both these military veterans to anyone looking to purchase a vehicle! There are a ton of great deals, get them before theyre are gone!

Had my first service appointment and had a great experience. Staff is informative and friendly. Very nice waiting room and there were loaner cars available if they were needed. Highly recommend.

We had a great experience last night and today with the staff.Last night and today there was bad weather with a snow storm. So the dealership wasnt packed. We had a good time with the staff. They were all very professional, approachable, fun and not pressuring.The showroom is in the middle of a renovation but that should be completed soon.We saw 3 different VW models in various trim levels.Test drove 2 and selected a upgraded trim level based on the test drives.Alex the salesman we worked with was great.He talked about cost from the get go. Not just the sticker price but what we could get it for based on incentives and deals. Im not the type who likes to haggle.

Bought a new VW from Spencer. He was very nice to work with. He listened to what we wanted and didn’t try to push into something we didn’t want. Overall the buying experience was excellent . The dealership was responsive to my communications and they very fast and efficient. Great people to work with. I’m a happy buyer. Highly recommend.

I appreciated that the first question Mike asked me was what I wanted in a car. From there he showed me the models that met my needs and was very thorough in explaining the features. He was personable and very knowledgeable about the cars and let me think about the purchase. He and the rest of the staff were very efficient and helpful with the financing aspects of the sale.

Staff are courteous and helpful. The dealership is clean and it is easy to schedule a service appointment. My reason for the 4 vs 5 star is multi- faceted. First, their policy to charge the customer for leased vehicle maintenance. This is a new policy for this location (within the last year or so). This is not typical of a lease agreement! Furthermore, they do not remind you that a charge will be assessed when you schedule unless you ask. Again, if you were to be receiving service for an owned vehicle this would be typically standard to give you a quote. This leasing procedure is definitely a detriment in consideration for future business! Secondly, I would encourage staff to NOT state or send emails about how the review of service directly affects them in job and pay review. Sometimes service may be less than a 5 not by fault of the staff but because of error, lack of part availability, etc. We all have room for improvement and growth. I would hope employees would strive to do their best and Express openness to feedback on the initial point of contact vs when satisfaction surveys or emails are sent (this is reactive not proactive)... and more an issue of the dealership training of appropriate communication. Just a suggestion!

Rob did an amazing job! We were 2 hours away and was able to answer all our questions over the phone or via email. Completed all the financing over the phone and was able to drive there and get our car in a hour. Everyone had amazing customer service! Highly recommend pitching a vehicle from this dealership.

Great experience. All of the people that helped me were friendly and courteous. Most importantly, they knew what they were saying, understood the specs, and helped find a car aligned with what I was looking for. Mike, Rob, and the financing crew made car searching and buying a terrific experience.

Great Service

Excellent service keeps me coming back!I know the dealership typically commands a higher cost but it appears having well paid/discerning people behind the wrench, translates to a higher quality of service and worthy of your visit. Have not purchased a car here yet (only utilized the mechanic and shuttle service) but Ive had several friends tell me of their pleasant leasing/buying experience.

Everyone was very nice, helpful, made us feel valued! It was an amazing experience and I highly recommend them. Dustin K is an amazing salesman! He took time to make sure he answered all of our questions. Very smooth process!

Mike B is a top notch professional. He’s been in the business for years and understands how to identify a customer’s needs. Clear and straight forward communication. I’ll be back to buy more from Mike B and I wouldn’t hesitate to send friends and family his way.

Great Service! I was able to walk in during a busy time and get everything needed done in a few hours! They also did a great job detailing it, inside and out! Thanks

Friendly, informative Sales Rep. Spent lots of time to thoroughly go through ALL operations of the car. Car was spotless & we’ll presented. Test drove the car before sitting down & explaining financing option “if needed”. Very happy with our purchase & will definitely recommend this dealer & Sales Rep.

The service was excellent! Anne processed me in minutes. I went to the lounge to await a ride. The dispatch came in and told the guy who walked in with me that his ride was outside and that I had to wait. 45 minutes later I walked over to dispatch because I thought I was forgotten. An Asian gentleman grabbed a set of keys and took me to my home. (A mile from the dealership.)Please call the missing star Annes. She deserves all five!!PS: When roads and weather are not good, the dispatcher should be allowed to have a VW passenger ride with a Mercedes passenger.

Very friendly. Everyone. Fast service. Great communication on the process. Made for a great start to my day. Thanks!

I highly recommend this dealership 👍🏼👍🏼👍🏼 I have purchased two cars, they work with yours needs on what type of car your looking for, they even show you the car fax. I also give 3 👍🏼👍🏼👍🏼 For Rob Severino he goes far and beyond to make sure you get the best Customer Service. I have never experienced this in any place that I have gone to....the other places just rip you off and gives you a bunch of BS. So if anyone is looking for a car, this is the place to go, Everyone there is very friendly and the Customer Service is Excellent 👍🏼👍🏼👍🏼

Couldn’t convince google to sign into the right email— but I had the best experience at this dealership yesterday. Everyone was so helpful and I didn’t feel like people were just trying to get me in a car. They genuinely cared and I probably wouldn’t have been able to get the car (which is awesome btw) that I got had they not been so understanding of my particular needs. Thanks everyone! Y’all rock! -Brooke D.

This wasnt my first lease from this dealer. Nor my second. Nor my third. That alone should speak volumes. The dealership is clean and bright and they are loaded with choices. Service is available Saturdays. Management is friendly, and my salesman truly works for my business. In fact, the whole team seems to work in harmony to earn my trust.

We got a very good deal on our 2016 VW GTI. The car was in excellent condition. Our salesperson was very friendly, helpful and knowledgeable about our specific car. We test drove it twice but wanted to strike a slightly better deal on the price. My only complaint is we were not notified when the dealership lowered the price even though they knew we were very interested. Otherwise, the sale went through very quickly after that.

Joe took great care of us - didn’t have an appt. but Joe got us in right away. Battery replaced and had the car the same day - very fast and easy!

My experience was fantastic! The staff was prompt helpful, not pushy, knowledgeable and overall wonderful. Scott and Devin are simply amazingly gthanks so much for helping my family.

Excellent service. Ann was fantastic and advocated for me through an unusual issue with my vehicle. Will definitely be my new go-to for any future issues.

Their horrible!

Great customer service. Great repairs at a reasonable price. I will be scheduling all of my maintenance with them in the future. Overall a wonderful experience!

My experience was exceptional. Everyone was friendly and caring when finding what was best for me. I haven’t had service like that at any other car dealership. Not once did I feel pushed, I was able to take my time on deciding and looking for the car best for me. I would highly recommend them for anyone.

I had such a great experience, as soon as I walked in I felt welcomed! Devin Hackney was one of the best Sales Associates I have ever met! All my questions were answered, the test drive was perfect, and the car was extremely clean! I cannot wait to come back and do business again! I love my new 2017 Golf R!

From service to the sales department (I looked at another vehicle would I was there). The service was 5 star!!! Though there were many customers they mage me feel as though I was the only one and quite important!Thank you Kyle and Tim in sales, Ann in service and the gentlemen who took me home for making my experience a top notch one!Tabatha

Scott and the staff were awesome. Very professional, friendly and courteous. Scott went above and beyond to make sure we were satisfied with the lease of the new 2018 Tiguan I love it. I will talk with Scott for my next lease as well as refer my family and friends

Had great service and care the first time I came here. The second time was a little questionable hence the 3 stars. It’s a cold rainy day today and one of the techs misplaced my vehicle. He said it was in the front but it was in the back outside the garage door (which was open). That’s definitely not a good look for these guys. Otherwise it was a great experience!

Joe at VW of Min in the service department was really nice in helping me with my car. It was a peaceful experience. God BLESS you all.

The staff was amazing in accommodating me by my personal needs. Mike is very personable and made sure I had what I needed in a vehicle. The entire staff was friendly and cared about ensuring I left with the perfect vehicle and finance package for me. 100% recommend Volkswagen and Mike B.

A timely and warm greeting recently by Aaron Vrhovnik of Volkswagen North, my recent service was an oil change and tire rotation. Everything went smoothly and I was able to go about my day without having to wait much. I’ll definitely continue to have my Volkswagen CC serviced here.

Everyone was super helpful and aimed to please. Thank you VW of Milwaukee North. Your the best when it comes to pleasing the customers.

The service was great! The oil change + tire rotation deal was so worth it because they also topped off air in my tires, cleaned the inside and outside of my car, AND fixed the terrible popping noise my doors were making! They also offered a free shuttle service when I needed to pick up my car. Great service from start to finish!

Very friendly service dept staff. Easy to work with. Work was done in a timely manner and the car was cleaned inside and out. I was very satisfied.

Came in with a vague problem and they gave it the works. Good service, knowledgeable friendly staff. I wont be going to any other place for service anytime soon. Plus the waiting room is nice.

Took moms roughly 20,000-mile 2015 Golf TDI in because the check engine light and several other lights popped on while she was driving.Dealer took a couple of days to diagnose and then left my mom a voicemail stating the repair wouldnt be covered under warranty because the fuel is contaminated and the repair requires replacement of the entire fuel system for $6000 of customer pay.I asked them to give me a fuel sample from the fuel tank more than a dozen times and never got the sample. I had to argue with Danny, the manager, and VW CARE for two weeks before they agreed to cover it. I wanted the fuel sample from the gas tank so I could go after the last fuel station my mom used for damages. The fuel wasnt contaminated by gas and the most commonly used fuel station my mom uses also owns a tow truck company which runs 5 diesel-powered rollback trucks every day, meaning that diesel fuel at that gas station is likely replenished frequently and therefor unlikely to be contaminated.The fuel sample they showed me containing the contaminated fuel from the car was in a green Mountain Dew bottle and it was fuel pulled from the high pressure fuel pump, not the tank. This means all the fuel full of chunks and contamination either passed all the through the fuel filter and into the engine bay (failed fuel filter) or came directly from the pump (chunks are pieces of fuel system parts that failed).After 2 months, we got the car back with gouges in the exhaust tips I bought her for her birthday because the mechanic who worked on the car decided to stand the entire exhaust system on end with all of the weight resting on the only polished metal on the exhaust. The center console interior trim panels were also not reinstalled properly and are now flapping around. The car also had a minor fuel leak from the fitting connecting the fuel line running through the frame rail to the tank.My mom noticed the car was getting much worse fuel mileage than before she took the car in and shes never driven a pre-fix TDI. I drove the car for 50 miles on the freeway and got 31mpg when the car usually gets 40-42mpg on the freeway. I took the car to a local Audi dealership where a friend works as a tech and two Audi technicians verified there was a dripping leak coming from the fitting. While inspecting the car we also noticed a coolant leak from the radiator. All the tire pressures were off too and the right rear brake caliper was slightly hanging up. We disconnected and reconnected the fuel fitting and then scheduled another appointment back at Volkswagen of Milwaukee North and told them about the issues.I was frustrated because this car was still covered by CPO warranty and the main reasons my mom bought this car were the 160,000-mile powertrain and emissions equipment warranty, the CPO bumper-to-bumper warranty and the great gas mileage.The dealership requested me to come into their shop and diagnose the leaks I told them about. When I came and inspected the car on their lift (They never paid me to be their mechanic fwiw) I noticed the fuel line was no longer leaking. The mechanic said it was probably just residual fuel in the frame rail from when they flushed out the fuel lines. (I guess when its customer pay they will perform an ENTIRE fuel system replacement, but when its warranty-pay they will just make due). However, I noticed the damp fuel around the fitting five days after picking the car up and that much fuel evaporates in a matter of hours.After everything was settled, Danny offered us $75 off our bill for mounting and balancing a set of winter tires and the 20k service only because of the damaged exhaust tips. VW CARE offered a $200 gift card for holding my moms car hostage for two months while making her drive a base-model Jeep Renegade. She didnt pay $15,000 cash to drive a Fiat 500 dressed up like a Jeep.We both love the Golf, but the way VW and Umansky handled this was unacceptable. Two stars for not having to take the car to a different dealership at least.

Dereck was an awesome salesman, he was very upfront and honest the whole time during the process. Even with a very low credit score they was able to get me into a very nice car with a reasonable monthly payment. I definitely would recommend family and friends to do business with them.

We were met with wonderful hospitality- the Sales team were knowledgeable and accommodating. Couldnt be happier with the Volkswagen that we bought! Their prices were competitive and far superior to other local dealers!

I never find the car buying process to be an especially pleasant process, however my experience with Umansky was excellent. Tony Sanfillipo took care of me and was very pleasant and knowledgeable to deal with. In my past experiences at other dealerships I’m usually endlessly ping ponged between salesman and manger to cut a deal. With Tony I didnt have to spend all day at the dealership like I have in the past. We got down to business and made a fair deal.

Service at last minute was BIG help! Long story short: Needed help with lug nut key and removal of lug nut. Ken Anderson was so kind. He and the service staff got me in and out in 10 minutes with a small job of getting a locked lug nut off so I could change my tire on my own! they did it for no charge. I will no doubt stop here first when I am in the market for a new car!

Went in to replace my car battery (being proactive) and we were in and out in under an hour. Always friendly, courteous & accommodating. I would go nowhere else!

Always a great experience at Volkswagen Milwaukee North/Umansky Motor Cars. Walk up to beautiful cars. Every employee you encounter actually greets you with a smile. The service area is immaculate, and the transportation guys are awesome, too! I always leave feeling like Ive been well taken care of. Thank you!

Cheerful and helpful staff helped me with all transactions. The work needed on the car was still on warranty, so price was right. Since we were in the middle of a blizzard I was offered a free car wash another day. Nice.

We appreciate the time Anthony Foster took to explain all the forms and options with us. He was kind and very thorough.

I had a great experience at Volkswagen of Milwaukee North. The staff was super low pressure, actually listened to what I wanted and didnt push me into a car I didnt want. Im super happy with my new jetta!

Had 2 awesome sales men from Volkswagen, Rob and Kyle, with the sweet helpful determination of sales manager Scott and finance manager Chris to get me into another car! You guys are awesome and are miracle workers! Thanks

We worked with Rob Severino and the process was smooth and easy! He spent quite a bit of time getting my wife familiar with her new vehicle.

Always very friendly and communicative. Never a bad experience here.

The doctor was a expert and very professional. The waiting area was very clean. I would like to have known that they dropped my insurance before I came in, but I always have a good experience here. Two thumbs up

Today was my second time getting my VW serviced in N Milwaukee. The customer service that I have received from Anne Lemke is nothing short of impeccable. She has been extremely accommodating and personable on both occasions. She is honest and fills me in on every single detail. I understand she is extremely busy and always takes the time to answer all my questions even if its in a voicemail. This is without a doubt the best dealership I have ever been to due to her outstanding customer care. I will be back here as long as I live in MKE. Thanks

I couldnt have been more pleased with the lease of my VW GLI Jetta. My salesperson Mike was a big reason for me choosing to lease this vehicle. Very friendly, knowledgeable and had great stories to tell while my car was being detailed. I highly recommend this dealership!

Service schedule was convenient and on time as promised. One item was replaced (key fob battery) w/o charge. Very efficient place to do business with pleasant people

Great dealership. Mike Bekenshteyn is wonderful. Excellent service department. Its the ONLY place to buy a vehicle..

Nice job going over the new Jetta with Devon. Outstanding financial service assistance with Chris P! Was a bit disappointed that sales guy did not offer a little gift for us...coffee thermos or sweatshirt... being a 20+ year loyal customer of Concourse/ Umanski. In the past sales guy always would throw in a cute little gift to thank us for dealing with them. Really think that would have been great sales for them....my husband... a Honda guy...spoke to sales guy about considering coming back to look at a VW Tiguan vs Honda HRV. Would have been a wonderful sale pitch to throw him a thermos with VW on it! Just a suggestion!

Tried out a sweet little GTI whip here. 😎

The service department here is always consistent. Kudos to Anne who is wonderful and organized!! Truly appreciate the great customer service.

Came in with the infamous VW camshaft screen being broken and Ann was amazing! She completely handled my warranty claim so all I had was the deducatble. She kept me updated and made the process as smooth and quick as possible. When we picked it up not only was it fixed, but washed, interior clean, and a full tank of gas. 15/10 will never go anywhere else again.

Outstanding customer service! Very knowledgeable about the car. Very personable and trustworthy!

Anne is Awesome 👏 Thanks for the Great Service and working with my schedule. The whole dealership is always a nice experience

I brought my car in here for a flat tire and routine maintenance. They took 4 hours when they originally said it would only take 1. The staff was not friendly and they ended up trying to charge me $200 more than I was quoted for the tire to begin with. We have been long time VW owners, but once our leases are up we are considering changing given the poor customer service we’ve been experiencing at this and other VW dealers.

I’ve sent a lot of business to these guys and now purchasing one for myself. Thanks Mike (VW) for your attention to detail and your dedication to excellent service. Chocolates were fantastic!!

Umansky motors car is one of a kind. Customer service, knowledge about their cars and products is still A-1. Salesman Tony S., manager Scott and Anthony F of Finance helped make a seamless transition from American made car into a Foreign VW Atlas a breeze for my husband. He is enjoying all the features and is happy to know Devin is available for any questions regarding this well worth it investment.Thank you Scott for being down to earth to drive with my hubby and assuring him he made the right decision. Ive not known managers willing to connect with their customers like this ever. You and Tony S. are amazing people.My hubby has always seen me buy foreign from Umansky and now he is a part of the family thanks to all of you.#Keepit #realalways #umansky #appreciated #VW #Atlas #service #caring #family

Great customer service and great value for money.

The Volkswagen service staff is awesome. Helpful, honest and keep you informed. Thanks for a great experience!

Excellent service! Great communications. No pressure. And my car is brand-new clean.

A smooth process, I walked in with the information from their website for the vehicle and price I was looking for. After a small discussion everything was agreed and I was able to purchase my car. Ive enjoyed the Golf I bought and plan to bring it back in for service at this location.

We love the service/people at VW of Milwaukee North. I wonder when my husbands family started with this dealership, probably decades ago, but we’ll definitely be sticking with the company as long as the people that currently work there do!

I brought my Golf TDI in for work covered under the CPO warranty. Ann, Danny, and the service techs worked very hard to make sure my car was operating perfectly, and I really appreciate their efforts.

Always a pleasure coming here to get service done on my car.

Great people! Great service! I’ll be buying and servicing my cars here from now on! The service manager Danny went above and beyond! Thanks for making a believer out of me!

Volkswagen of Milwaukee is a great place to buy a car. The staff is quite nice, very helpful and the process is great.

This was the worst experience we have ever had by a dealership. The dealership did not provide necessary information while vehicle was dismantled but waited until they completed task. Then explained additional reasons why the vehicle needed additional work done at an extreme cost. I do not recommend getting your vehicle serviced here. Even after expressing concerns to manager about the Multi point inspection sheet not matching any of my vehicle’s information; it was totally disregarded.

Serena was extremely helpful and knowledgeable. I was unsure about which sales person to work with but I was happy to work with another women. I would recommend Serena Vitellaro to anyone who needs a vehicle.

Nice place and they washed and cleaned some of the interior of my car but took an hour longer than they said.

Warranty repairs were awesome. Couldnt be happier. Thanks for great service.

Good communication. Repaired recall item. Good explanation of oil leak and associated issues. Supplied a loaner car as repair time was lengthy. Anne was very good to work with as usual. 10 out of 10

Ann is an awesome service rep. I have worked with her on many visits to your business. She is friendly knowledgeable and very professional. She’s an asset to your company.

Great experience and wonderful sales team for ax excellent new Atlas purchase experience!

All work completed and I got se real phones with updates. Really appreciated that.

Bill and Anthony are nothing short of the BEST!!!They listen to what you are saying and deliver your exact expectation. They were able to get me financing which wasnt an easy task. They are nit pushy and lets the vehicle sell itself.

My experience with service so far has been great! I definitely would recommend Keri as a service advisor!

Outstanding customer service. Very nice dealership. Will shop here again. My car was in stock and ready when I got to the dealership. Chris in finance did a great job as well! Thanks VW of Milwaukee North.

Anne is amazing! I had a repair dense 6 months with my GLI. Anne went out of her way every single time to make sure the pricing, service, and experience was perfect. If you are looking for a service based, incredibly competent staff, this is the place! Thank you, Umansky!

As always the service is terrific and the service advisors friendly and accommodation. I only trust VW Northshore with my vehicle!

Very accommodating and very friendly very patient very helpful! Spent a great deal of time going over my new car with me that was very helpful.

Kyle makes it happen. Hands down the best car buying experience I’ve ever had.

I needed to have have my VW serviced as part of an open recall on the vehicle. I live in West Bend, and a local mechanic recommended Volkswagen of Milwakee North, despite the fact that other VW dealers are closer. It was well worth the extra travel time. The repairs were done quickly, the staff is courteous, and the facility is immaculate. They definitely earned my business going forward.

Service staff is always friendly and thorough. I feel very satisfied with the quality off their work and never feel pressured to get extra work done.

Everything was great and professional.