Out of all of the Verizon stores to do business with, Russell Cellular in Miami Lakes is where you’ll have the BEST experience. I definitely have to praise John F, the manager. He is an asset. Not only does he have the great knowledge of his industry, He also cares. He provides exceptional customer service, and he will make sure to accommodate your every need. John will match up your devices to the plan that’s fits you best. He takes his time and provides attention to details. Other stores will just sell a device with a plan and walk you out the door with no assistance in transferring your data properly and a poor experience. Hands down, he is a key component to what makes this retail store be successful.Shop at Russell Cellular with John and you’ll be totally satisfied. You’ll see what I mean!Thank you John.

I just had a great experience upgrading my phone at the Verizon retail store in Miami Lakes. The service was great! Andrew, Samantha, and Joseph did a great job in taking care of me, meeting my needs, and answering all my questions. I highly recommend this store for great service. Thanks guys! 😊

Joseph has amazing customer service! This is our second time being serviced by him. He helped set up our new phones and we didn’t have a long wait. I also wanted to give him big kudos, because he was still able to assist another customer at the same time. I will defiantly be a returning customer. 😊

I dont even belong with Verizon but I still come here for my chargers and headphones thats how great there customer service is. Great job. Keep it up. Claudia helped me this time around and she kept the same energy

Called and confirmed that I would go to the store. Only to drive 20 minutes and come here & it’s closed. Complete waste of time. Update your store hours on google.

Hello unfortunately if I can give no stars I would, I have been a customer for a few years and came in to your office today retail in Mainstreet and as soon as I come in the new Rep that just started at first did not greet me was too busy ordering her food. Then she was tired looking and yawning and I needed help in fixing my phonesince my screen broke. After I started to call Verizon directly there were issues in getting a rep all i would get is you can communicate with a tech by text I wanted to really speak with a representative then your rep told me pretty much hurry up I need to go on my lunch . This is terrible I just left and ended up going to your store in Doral where the rep was very helpful.representative on the phone instead then your rep told me

The service is absolutely amazing and Albert is also AMAZING! He is extremely helpful and truly went out of his way to help me. I was very happy with the outcome!

I went in to get a new business account and I started the process and signed up was a lil upset because after my credit was run I was only approved for 2000 in credit for the phones financing and my credit score is above 825..! So I was upset because I need 4 phone that where 1200 each so I wasn’t gonna pay 2400 out of pocket..! So thanks to the associate that went above and beyond fighting with the Verizon system and process after liters 3 hours he was able to get me a deal where a was able to leave the store with all the phone and line I need for my business and the 2000 was boosted to 7500..! Which was over wat I needed so he definitely deserve a big fat rise..!

Claudia is super nice, very helpful in what I asked, took the time to explain everything slow so I could understandEfficient, dedicated and very good service in this office. Very pleased

I am giving 5 star to this store cause there are the best, I used to be with AT&T for the past 10 years but i was not satisfied with their service, so a friend of mine recommended me to Damaris let me tell you she is awesome i am really happy with her service and happy to be part of the # 1 company on communication VERIZON. Damaris thank you for all your help and taking the time to set up my phone and your patience with elders like me :) God bless you.

Not helpful at all. We placed an order for two phones and after almost 4 weeks of waiting, and calling (with NO info given) they would just tell us “they’re on the way”. I later received an email saying our order was cancelled. We called and they again told us (with our asking for our order number) that the phones are still on the way. Fast forward 4 weeks. We don’t have our phones, and our order was cancelled. NO explanation was given and very little was done to help make the situation better. Will not recommend this location.

This Verizon store only has one employee. Youll end up waiting a long time. Verizon also has terrible service. Im constantly losing reception.

Amazing and quick customer service. Less than 30 minutes to walk out with all my data transferred to my new phone.

Good attention, very nice employer and help me in everything

They had a super duo working while I was in the store. Both where super friendly and very knowledgeable. Parking sucks put the personnel definitely makes up for it.

Thank you Miami Lakes team for helping me update my phone! This team took the extra mile to help me. I will be coming back to this store for any other future Verizon purchases or questions.

I thought that verizon was the same everywhere. Turns out that this store is private and not corporate. They charged me $25 for a SIM card and other fees that a corporate store would not charge. This place is a scam and the name verizon wireless should be changed to something else.

Good experience, very helpful, definitely recommend this store.

I walked in here at 9:50am.. Mind you the door said they open at 10am. Damaris the Store Manager kindly asked if I wanted to wait inside and told me that she didnt want to keep me waiting. She stopped what she was doing and took care of me right away. She gave me a quote that was right in my budget and gave me honest answers about everything. I switched over from T-Mobile and got myself the new Iphone with a beautiful case! I was very happy and the customer service she gave me was amazing! I would highly recommend visiting this location. 5/5

The staff was very friendly, knowledgeable and professional. The helped explain everything to me and worked expeditiously to provide a very nice and speedy new phone upgrade experience. I would highly recommend visiting their Miami Lakes office as I am sure you will be as satisfied when you leave as I was.

A very good company to chooseDaniel @ Russell cellular Verizon wireless a good agent to work with quick and fast !

Could not resolve a problem.

Had to go in on a Sunday to change my SIM card. Store was clean, service was quick. Albert was very helpful in resolving the issue. A+

Albert was awesome in customer service thanks albert

Good morning, it was a great experience meeting Joseph! He was very helpful not only to myself but to other customers as well. Annette

My girl and I purchased a iPhone 11 and a Google pixel 4. Joseph went out of his way for us. He was helpful and knowledgeable.

Came in for a charger and left with a brand new iPhone 11, with some accessories DAMARIS helped me out she was awesome she also helped me transfer all my info i appreciate it all the help I got for her

Demaris showed me the different styles of earbuds available. She set up the Galaxy Buds on my phone, showed me how to use them and how to switch them to my iPad. A very professional and pleasant employee. Verizon should be very proud of her!

Very clean and great customer service. Thanks Albert

Damaris Pinto es la mejor representante de Verizon Miami Lakes. Se porto conmigo súper bien. Hice tanto por mi. She is truly the best help I’ve reached in customer service in a while. She is great! High recommend everyone to see her.

Excellent, the personal very polite and friendly, I highly recommend

2 stars because sales associates are nice but...It was a waste of time.I went to get a phone and they have only 2 on display, when I asked for the Samsung S8 the sales associate gave me his own from his pocket so I can see it...you can take the case off to have a better idea...he said :/..we dont have too many on display because the craziness on black Friday...Really? We are on mid January. I was also planing to solve a couple issues on my account but the store was so hot I couldnt wait.

My new iPhone X was having issues as the screen went blank. Decided to go into this store as it’s closest to my home. Definitely a waste of my time. The sales associate looked at my phone pressed a few buttons and was more interested on his personal phone conversation to look deeper into my phone issue. Advised me to go to Apple directly. I drove a little further to another Verizon store and my phone was restarted appropriately. My phone was back up and working within minutes. I will definitely recommend another store if you want a more personalized costumer service experience.

I went to the Miami lakes Verizon store just looking for price when Jenly helped me and she explained everything to me from activation fees to how much it would be 4 lines and she also informed me about the HUM. She actually took her time and let me know what was going to happen to my account every step of the way. I appreciate everything she did. I truly felt like she went the extra step. Thank you

Good service good atention

I usually don’t post reviews but my customer satisfaction was 100%, big thanks to employee Angelo he knows his stuff. Was able to help me out and I am officially a Verizon customer. Verizon give that guy a raise please 🙏🏼

Terrible Customer Service. We knew more than the girl working there. When we started to bring up the special we had heard and on TV and seen online her response was “ OH YEAH BUT I DONT KNOW HOW TO DO THAT” how do you have employees working alone that don’t know how to do stuff?Management should train employees not only to know the deals going on but how to treat customer service.I never got the girls name but she had braces with very long fake lashes.

Beautiful store, convenient location, and a team of personable, knowledgeable and professional individuals.Plus, they make AMAZING Cafe Cubano for the customers upon request. It doesnt get better than this!😍Check it out!

I recommend the dude named Angelo . Very professional and toke care of all my concerns. Awesome dude

Was In between T-Mobile and Verizon for a new phone company and sales representative Angelo was very informative on all the plans Verizon provided. Very happy I chose Verizon and the excellent customer serivce he provided.

I came in looking for deals Verizon had to offer and Alfredo the rep that helped us was very nice and knowledgeable I will definitely be back 100% satisfied.

Krystal did an AMAZING job helping my mom and I. We were having issues with our phone passwords to transfer information and she even stayed LATE to make sure everything was switched properly and we understood everything. AMAZING SERVICE! Deserves a raise!!!

I had to quit working here bc the environment is horrible, Damaris Pinot the manager did fraud on my card and no action was taken, customer beware

Definitely recommend this store! Angelo has great customer service and extremely patient when it came to providing service :)

Great experience, Damaris is amazing!!

The sales associate was pleasant and kind. The store did not carry all of the smartphones, but pleasant experience. I got what I needed.

Be ware buyer. My credit card was used fradulantly by Demaris and Javier

Awesome staff

Went in and bought a liquid glass screen protector and had them put it on. They took it to the back room and put it on. The next day I realized I had a cheap flimsy film protector instead of the liquid glass one.

Amazing reps especially jenly and alfredo

I went to this place at 7:30 pm for resolve an issue with my account and the Guy with short black hair say we are closed the hours are online until 8:00 pm that’s unprofessional I always con to this place the guy with long hair it’s awesome and have Grat customer service the other one didn’t know how threat the customers really disappoint

The service is very good!

Krystal was great! 😉

Helpful and informative

Thank you Krystal!

Change the schedule in google !!! It is in bad taste that they have to close at 8 and once you get here they say on the front door that they close at 6! Very bad taste

Hello today, Black Friday 2020, we went to that store and Damaris attended us ... normally we always complain when they give us bad service and yet we never recognize when they give us a wonderful treatment like hers ... full of patience and professionalism ... thanks to her today Verizon did not lose two customers ... I think they should give her some recognition for her excellent work ... Employees like her should exist in all their stores ...

Very good service

In this store the attention is too much but too slow and poor, in my case I have had to go through the same problem several times. Every time you go make sure you are not in a rush it will take you all day.

Damaris HAS BEEN VERY ATTENTIVE, VERY PATIENT AND VERY PROFESSIONAL. I AM VERY HAPPY WITH YOUR SERVICE. THANK YOU!!!!!

Delighted with the attention of Damaris, she is a young woman who helps you with everything and always with a smile.

My experience with Damaris Pinto was extraordinary. I have never met someone so professional, educated, patient and with a lot of knowledge. They have an employee who is worth gold. I congratulate them. I am very happy and satisfied. Thank you, Magaly Polo.

Very bad service and poor communication the girl who attended me had no knowledge of what I was doing I wove you, they turn things around to get your Credit and in the end they did not help me with my problem unfortunately I do not recommend it

Angelo is the best in the world !!! I had been asking Verizon for help for a long time to lower my monthly bill and I was about to leave until Angelo took care of me ... they gave me a $ 100.00 credit and my monthly payment was $ 90.00 a month !!!!!! Angelo I love you !!!! THANK YOU 🙏🏽

Excellent flirt with great attention from your staff

Excellent service

Excellent service

Excellent