Best place by far to sell a car! OnlineOffer was my REAL offer. Business counter team had excellent customer service. Didnt get names but the African American lady that works the later shift was outstanding. Her phone customer service was even better in person. All around great experience and I sold a car that I owed a balance on and still took a couple thousand home. Best place if you want to get rid of a note on a extra car like me.

Great place to sell your car. Very fair and done as quickly as they can. Very trustworthy as long as you have all of your paperwork and your car is ready to go.

Love this car dealership. No haggle made it easy since it was priced appropriately. Salesman was also not pushy and gave us time to think about an extra charge we were not sure about purchasing. We also got in and out, and still had time to get dog food at Costco before it closed. It was a good night. Will definitely use Merrillville CarMax again.

We had the best experience ever! A big shout out and thank you to Andrew, Jacqueline, Jayne and everyone else that helped us get our new vehicle!!! We love it and are so grateful to CarMax and their employees 😁!

I sold my vehicle to CarMax. The process was simple and the offer was fair. The associate who assisted me with my appraisal was polite, courteous, and very informative. I would recommend using CarMax to sell your vehicle 10 times out of 10!!

John Martinez gave me the BEST car sales experience I’ve EVER had. He was very thorough and his communication throughout entire process was very efficient and professional. He was very knowledgeable and helped me make a well informed decision. I’ll DEFINITELY be referring him to anyone searching for a car!!

Everyone here was amazing, they really did a good job on moving things forward for me.

Our sales lady was great!. We came in to help a friend out on picking out a car. I observed on how well she was towards him a d talked to my wife about trading in her car. We came back the next day she walked us through everything! Best car buying experience weve ever had!!!

Update:Take advantage of your 30 day 1500 mile warranty. Carmax has followed up with the issues I found and is doing all they can to repair them. We are waiting for Toyota to send a new part. The repairs were NO COST TO ME. I must thank Chanel for being so attentive on these issues. She has been great and walked the extra mile for me. Thank you Chanel.YouOriginal post:Salesman was helpful but limited in what he was allowed to help a customer with. Service does not prep the auto as if it were there own. When you clean and detail a car. Would it hurt to spend a bit more time on the door and tailgate jams. I always clean mine. My license plate bolts were the self tapping lag bolts that go into rubber or fiberglass facia. Not metal. So they were loose and did not hold the plate well. One just plain sheered off. They needed to be regular Toyota bolts used. Same issue with the front plate mount. The same type wood lag bolt type screws were used.Carpet for some reason has a dust under the drivers portion of the car front and back that will not go away. it keeps coming up through the carpet. Touch screen not operating in corners. cant disconnect a call or pull up sign ons that are on the vehicle. Price was basically at market but just a little higher by a few hundred dollars. other than that I was okay with the experience there.

My car has been in and out of the shop since I bought it over issues that should’ve been handled before purchase while doing their “125 inspections” and the most recent time I’ve had to bring it in they didn’t secure my tire so when I went to take a look at it my tire was so loose the bolts could unscrew with my hands they’ve endangered my life at this point and I do not recommend getting a car here. A warranty is only useful when you aren’t sold the trashiest of trash

Went in to get my air conditioning fix. The staff was very pleasant and welcoming. EVERYONE acknowledged me and welcomed me with a good morning. Prior to, when purchased my vehicle, staff was very friendly and patient when helping on the car lot and while filling out paper work.

Love it. Ms. Shellie and Ms. Logan were awesome 👌 thank you!!!

Josh was professional, answered all my questions and was very pleasant to chat with. This Toyota Corolla is my third car I have purchased from CarMax. If I need another car in the future I will be back.

I went to sell my car it was an hour or so wait but very much worth it! They gave me the exact amount that was quoted online and the customer service was Amazing! Great work!

The CarMax experience is great… as long as you’re only buying. My truck has been having issues since I bought it. Don’t get me wrong, I love my truck, but i would love it more if it weren’t such a hassle. CarMax had taken care of my truck a few times, but then they started telling me that i need to take it somewhere else because they’re too backed up. I got this excuse for about a year. Now I’m getting the runaround on my loaner car thats part of the warranty, and I called carmax and they said they wont help me since the truck isn’t at their shop…. The one that they told me not to come to… so now I’m stuck at home with no car and a cancelled vacation ( i explained this to them and they still would not help me). Super cool (not). I will never buy from CarMax again. If you don’t expect anything great from their service team, you’ll never be disappointed though. I’m only giving it 2 stars because they made me feel great buying the car… kind of when you go on a great first date and then the relationship just turns into toxic turmoil 6 months later when you’re out of the honeymoon stage and they don’t need anything from you anymore.

Most pleasant salespeople, very kind and knowledgeable. I highly recommend a visit, if your looking for your next automobile, you will love it.

Employees were very knowledgeable and friendly. Very impressed with this level of service in today’s world! Thank you Jason and Brent! Smooth process!

I was having car trouble and as busy as it was there they got my car in and has it running again. The staff is awesome and treat me like FAMILY. Thanks everyone. Youre appreciated.

Worst car place ever I will never in my life shop with carmax again at least not at this location. I purchased a suv back in February and since then I have had nothing but hell with that vehicle. Service department is terrible this will make the 4th time my suv had to be picked up on a tow truck because its not drivable at all.I have bigger things and life then to keep putting thing on hold because of car issues. I am thinking about taking legal actions

My salesman Andrew was excellent and very helpful. I will definitely go back again when I’m ready to trade in.

Honestly, everything up to the customer service to getting my car was a wonderful and easy experience. Everyone was super helpful and answered all my questions and concerns. The only bad thing I could say was the amount of time it took to get the car shipped in to my area, but I guess you can say I was also impatient and ready to get my new car lol

Everyone was very helpful and friendly. Its the best place to get the car u love.

Basically every aspect of my purchase was super easy and enjoyable. My salesman, Josh was awesome and Mike in the service department was awesome as well! The only reason I had to meet Mike is because my car was mistakenly placed with an ad that said it had remote start. After I took delivery of the vehicle I called my salesman when I realized it did not have remote start and within the hour they called me back and offered to have it installed for for free! To me that is strong customer service!

I had an offer on my car. It had expired and we had to start the process again but Emily was informative and helpful during the process. It did take a couple of hours but it all went well and I was paid more than the original quote!

The GOOD: The buying process was extremely smooth and transparent which I did like, they even put the car on hold for me for a few days until I was able to obtain the funds to get the car.The BAD: They sold me a faulty car, a 2015 Volkswagen GTI 2 days into owning the car I had a Cylinder 2 misfire and the car limped on the highway which could’ve gotten me killed, it seems as if the car was just washed and sold to me and not thoroughly inspected beforehand. I have been given a loaner in the meantime while the car gets fixed, but this is ridiculous. I drove the car for a total of maybe 4 days and I’ve been stuck with this loaner for almost a week now. The Car even had the wrong coolant in it, which is also extremely damaging for the vehicle if not taken car of immediately. I am not expecting a full refund, because I do love the car that I did buy, but I am expecting this issue be taken care of and I will not be buying another vehicle from them if this issue persists. Overall, I am extremely disappointed, but I am glad that the issue is being taken care of. It seems to be in a not-so timely manner, but taken care of nonetheless…

Everything was super simple and could not believe the excellent offer I got on my vehicle. This helped me out so much because I was paying for a car I was not using. Thanks CarMax!

Thanks Anthony, so happy with our new vehicle! Friendly, professional and personable! Definitely would recommend Anthony for a friends next purchase.

I did a quote online for CarMax to buy my car and made an appointment. We sold the car in under an hour. The online price was honored and best of all we made money on the deal! I highly recommend this to all of my friends now before going to a regular car dealership.

April was so helpful...and knowledgeable..she got all, our paperwork together, and placed us in our new truck. Highly recommend

Despite being busy, was relatively quickly. Was able to get the truck i wanted as well. Only gliches were my fault, so was a great process.

David was our sales person. I told him what I wanted and what I didnt want. He did a great job! There was not any push to place me in something higher than what I wanted to spend. He was very patient and accommodating. We drove away in our New Nissan Rogue! I highly recommend that you requested him if you need a vehicle!

The sales people (Tiffany and Dylan) were terrific. The car we bought was shipped in from Indianapolis and was just what we wanted and advertised. The only reason I didnt give Carmax 5 stars was the purchasing on the last day. We brought the title of our trade in along with a check for the full amount remaining. Should have been fast, eh? No, it was just over 2 hours to get us out the door. The financial lady (problem: there was only one) was closing out another sale and didnt get to us until we had waited an hour and a half. Way TOO LONG since we brought everything for a quick sale.

Even with the no contact procedures in place the entire staff was very professional courteous and outgoing

I had Grant Stevens as my sales associate and he was everything you expect and more, this was my first time buying a car and I was doing it myself, grant was patient and helpful in every aspect I needed. He made sure I understood everything and is a very trustworthy car salesman which is rare these days! Hope when the time comes to trade in or get another vehicle that I get him again!

The Manger knows what he is doing he helps his staff. I have bought 2 cars so far satisfied.I would buy my next car there.

John Hall was my salesman. He was a pleasure to work with. He was very knowledgeable, attentive, and patient with me. I enjoyed working with John and will recommend him to my family and friends. Carmax is a great place to purchase a car.

It was a long process but I was able to purchase a beautiful suv with no hassle so thank you carmax

Everyone was very professional and helpful.

I had an awesome experience with CarMax Ive done business twice and both times were great I will be coming back to do more business with CarMax

I received an offer for my vehicle online and took that in. They paid me the price that was on the offer sheet. Overall, it was an easy and painless experience.

Everything was great! I was given a great offer on Saturday, I made up my mind to sell that night. I brought my car in on Tuesday. Everything was explained, I cashed my bank that night. Thanks

My CarMax associate was awesome! Which made our car buying experience the best we have ever had. She went above and beyond to help us and not have to spend the entire day. The provided us with the quickest easiest car buying experience we arrived a bit early for our appointment and at 1:30pm she came to the waiting are next we test drove and by 3:30pm we were walking out of the door with our keys in our hand and extremely happy customers.

Very helpful and courteous staff.

Any maintenance is usually at least 2-4 week wait and only open until 2pm. Very un helpful in accommodating around work schedule. Wish I’d never used CarMax

Fast and easy, picked vehicle on line it was shipped to merriville carfax. Test drove the vehicle and purchased it in one hour.

These people were soo nice. The lady that had to deal with me, my husband friends husband, friend and her 2 other friends tried to keep up super comfortable, checked up on us and helped us with everything beginning to end. I forgot her name but she was kinda tall, girl, dreads and a beanie.

Christie on the phone helped us get the vehicle we found online to Merrillville IN. She was friendly, knowledgeable and professional. Alexandra, at the Merrillville office was also very helpful, friendly, knowledgeable and made the process go smoothly. Appreciated their assistance in our transaction.

Very organized and clean. This was a big thing for both me and my wife. The office staff was very disorganized and actually getting the paperwork was too slow since I was not trading a car in or doing a finance deal

They said it would take 30 mins or less to appraise my car, it took over 2 hours for them to look at it. Then they appraised it and said they would have a quote out for us in 10-15 minutes. After one hour we went inside and asked and they just said oops we will print that now. TERRIBLE SERVICE.

Bought my car from them.

Informative staff, great disinfecting in between customers, large variety of vehicles and got my car quote done quickly.

Buying a car is such a hassle, but Carmax was as helpful as possible.

Very nice and easy to work with, great service all around.

My CarMax experience was enjoyable from beginning to end. My representative was incredible, making the process completely comfortable. And, since I didnt have to haggle the price, I knew exactly what I was getting in to. I would highly recommend CarMax to anyone who is looking for a stress-free car buying experience!

Very easy to sell our car. This is the 3rd car we have sold to CarMax and always have been pleased

Do not waste your time doing anything online first as you will need everything in the store anyway. I love the car I bought but it was not a great experience.

Bought a car here a month ago! Grant was very patient and informative as it took a few hours of looking around for the perfect car! I needed to get the wiper blades replaced and they sent me a reimbursement check less than a week later. The car drove 2000 miles across the country with no issues, so definitely reliable. Great place for used cars if youre ok with spending a little extra. The buying process was super easy and customer service was phenomenal.

I started out feeling like a victim because my newly purchased certified cars brakes, front and back and bearings were bad and ld had car over 90 days. Carmax blessed me and did everything for free. Saved me about a $1000.00 l couldnt afford. Do l 💘 them, you better know it!!! So, Google friends, get that extended warranty.

I had a great experience at Carmax (as always). Extremely helpful associates, Tammy was so nice and helpful. She showed me the cars I asked for, got me all the information on said cars, and let me test drive the ones I liked. She made the whole transaction smooth and easy. I will always recommend Carmax to others.

I honestly didnt know CarMax was even a company until I was looking on cargurus.com and located a car that i completely fell in love with. I took a chance on them, and booked an appt where they put the car on hold for me because I was coming from almost 4 hours away. I had a minor set back and wasnt able to meet my first appt time, but contacted them to reschedule and without hesitation, they placed me on another time slot. The lady I was working work (unfortunately I forgot her name - but she was at the Merrillville Indiana location) was amazing! Her personality alone made my car buying experience even better. I would recommend CarMax to anyone looking to purchase a vehicle in the future. Im enjoying my 2017 GMC Acadia! Thank you so much!

Josh at CarMax was great. The experience was fabulous, and we love the car.

2013 Dodge Challenger R/T worth $24,000 dollars American; CarMax offered me $15,000 dollars American. Be careful out there.

While the website was easy to use, and the staff were courteous and professional, they failed to honor the appointment we’d set in advance, claiming there was an hour wait because of walk-ins.

Been driving and buying cars for 30+ years. The buying experience there at CarMax in Merrillville was insanely different. No hassle, no haggle with the down payment and was approved very quickly for my Dream car. Pria was very professional and did an outstanding job getting the car I wanted shipped from another CarMax out of state. I was amazed at how fast they operate. Not going anywhere else in the future to purchase a car. Only CarMax. I highly, Highly recommend Carmax for purchasing a used Vehicle.

The buying experience itself was easy, and so was transfer of the vehicle from one location to another.However, car was NOT cleaned prior to delivery. There were smeared stains which looked like food on the steering wheel, fingerprints and white scruff marks on the glovebox. There were hairpins being pulled out of the back seat. I expected a cleaner vehicle for the overprice that I’m already going to be paying for.

From start to finish, CarMax employees were kind, professional, and took COVID-19 guidelines seriously. I was very happy with the amount of money they offered me for my used Nissan. CarMax actually offered me $1k more than the Nissan dealership. Overall this CarMax was a simple and great experience.

Everyone at this location is friendly & helpful. I specifically worked with Lisa to get my car & Logan in the business office and they were both great. Lisa was patient with all the questions I had & Logan was very willing to assist with some registration issues I had. Highly recommend this location & commend Carmax for their no haggle process.

Wonderful experience. I highly recommend CarMax in Merrillville and understand why people choose them. Jacqueline was very helpful and went above and beyond to make sure we were happy. We test drove and wound up buying. The only issue we had was that it was a Friday afternoon, and they were super busy so there was a long wait. But a small inconvenience in exchange for an awesome experience. I would definitely purchase another vehicle from CarMax.

Dont bother making an appt. they tell you they dont honor them so if you have an offer for them to purchase your car just go when they open...LONG WAITS !!!!!

This was my first time purchasing a car from a car lot like this and I was super nervous but my salesman made it very easy and very informative.

I think your company may be a bit too big.  It lacks a personal touch.  It feels like a Wal Mart environment.

The staff was very friendly and it was rather enjoyable for buying a car. Even though they didnt have what i wanted, they were able to help get my family into what we needed.

We got a great deal and there was no pressure put on us to hurry up and buy a car.

The most hassle free, professional and honest experience I have had in a long time.

I had a good experience overall but the process just takes extremely long. I purchased a car and the first time it took five hours to complete the process.The car had to be repaired and was in the shop for over a week. I got the car back and a week later had the same problems again. I returned the car for repairs again and it was another five days. I decided to return the car and purchased a different car. The second return/purchase took four hours. To long to buy a car where the price is already decided.

Great service from my transfer, to prequalified, to qualified ! Love my new outlander! They gave me a great price on my fiesta too!

I purchased a car from CarMax. The sales associate Pria was very friendly and professional. She went over everything about the car I was looking at. I didnt spend a long time there making my purchase. I got the car I wanted. I will use CarMax again if I purchase another used vehicle.

After disastrous dealings with Carvana and other car dealerships Carmax was fantastic. Not only was finding my car online easy and upfront but they found me financing that saved me 10 percent in interest. Great people to deal with

CHRISTIANE WAS SOO EASY GOING AN PROFESSIONAL. EVERYTHING WAS SMOOTH. ONLY DELAY I HAD WAS BECAUSE OF THE SNOW, BUT VERY HAPPY AN SATISFIED! THANKS CARMAX!

Friendly staff, clean and good quality used cars. Transfered the vehicle I was interested from Naperville and when there was a hiccup they let me know. Would recommend if you are looking for a late model used vehicle.

Amazing service once again and made the selling of my car easy and hassle free!!

Got f-n low balled, PERIOD!!!

This is the third vehicle Ive sold to Carmax. Its easy and they always give me the best price even when Im not purchasing from them.

I love my new car it’s exactly what I wanted and the staff was friendly and very helpful.

I had a phenomenal experience! I needed a vehicle with a 3rd row seat so my family can be comfortable! I got so much more! Joseph Tyler in customer experience did everything prior to my appointment and made sure I was prepared. He helped me choose financing, got my car shipped from Illinois, helped me upload all of my documents, and made sure I got all the information for my insurance policy. The day of the appointment there was a hiccup thinking I had curbside pickup but I didnt. Needless to say Susan was so helpful! She prepared my documents while I waited for my appointment and before I knew it I was meeting Jeffrey, test driving my pre-selected vehicle, swiping my card, signing my paperwork, and driving away. The huge bow when I walked out was an excellent surprise! I loved it and he connected my phone before I drove away! Best car shopping experience ever.

It was a great expierience throughout and my sales person Mark Blaski was incredible and deserves a raise

Zero stars if I honestly could. They will sell you an overpriced vehicle that will most likely need major repairs( if not immediately then definitely within the coming months) Whats even more crazy is some service reps have a really bad attitude over the phone and ask you to take your car directly to the dealership because their mechanics don’t touch the car! So instead of paying a 250 dollar deductible taking the vehicle to the place I bought it from I get to pay 300 going to the original dealership I shouldve bought my car from! Will never buy from this scam of a company again and I highly advise you don’t bother if you’re considering.

Easiest way to sell your car. You may not get the dream price ur looking for but its still a lot better than going through the hassle of selling it yourself or going to a dealer. Simple and Straightforward.

We have previously purchased 2 cars from CARMAX and they are reliable. CARMAX provides various autos at different price points (many with manufactures warranties). No pushy salesmen, the price is clearly stated on every auto. I felt welcomed, and the staff were pleasant when asked questions. I highly recommend CARMAX to friends and family.

Very professional,went online before visit to get an estimate of our car’s worth,when we arrivedGreeted immediately,and within an hour,we left with a check in hand.Very happy with the appraised value that was given

My friends and family have been coming to this location for over 20yrs and everyone has been beyond awesome except for the person named Chelly. Shes rude and condescending and shes the poster child for why businesses dont succeed when it comes to customer service! Steer clear from this person if your looking for an awesome experience while spending thousands of dollars!

Always heard about Carmax and the no haggle price stuff. Everyone in the building was super nice and friendly. Always bought new so didnt really have a reason to visit. My latest vehicle was a lease and because of the current used car market I had some positive equity and Carmax was willing to pay me more than my lease end residual price. I tried going to some local dealers and got low ball offers. As I was finalizing my deal at Carmax the dealership I leased the vehicle from had the audacity to call me and make one last attempt. They lost their chance and I was happy to give my business to Carmax. If I ever need to purchase a used car I will 100% be back.

Omg!! Well first let me say with full confidence....I HAVE TROUBLE CREDIT!! THE WORSE SERIOUSLY... On top of it all someone stole my truck I was financing...I DROVE OFF THE LOT and had multiple finance lenders willing to help me!! I am truly greatful and impressed. I recommend anyone to go check them out, seriously; they are great!

You wont get the best loan interest rate. You wont even get the bestest price for the vehicle you purchase...but... Ive purchased 3 vehicles from Carmax over the years and keep coming back because Ive gotten great cars from them and excellent service. I also make sure I buy the bumper to bumper extended warranty, so I pay for the excellent service. The financing process is easy. The cars Ive purchased range in mileage from 65k to 85k and 4-7 years old. And I have driven each all of them for 10 years and 200,000 plus miles. I purchased a 2004 Buick Regal that was issue free. I just bought a 2011 Lincoln MKX in beautiful condition with 85k miles. I bought a 2004 Chrysler Pacifica in 2008 with 65k miles; today it has 267,000 miles and Im still driving it. Of course Ive had to do some maintenance on the vehicle since then, but overall, Ive been pretty issue-free with cars that have come from CarMax. Im a very happy customer.

Jeff, my salesman was easy to talk with, he listened and didnt talk over me. It was a very relaxing environment. When I wanted to see what else was available it was not a problem. He enjoyed the feedback also. The experience was special.

Very good service

Fast and easy process for selling my vehicle.

No pressure, no haggling, fair price, real trade in money. As far as salespeople go John Hall Jr. is tops, funny and informative. If John is not available then ask for Ray he is equally polite and respectful.

Very very good service. And the people are superb Ill give it a 10 star

This was my first experience with CarMax but definitely not my last! It was so easy! I loved how I worked with only one person throughout the buying process. Usually you are in a dealership for hours on end but not the case with CarMax! I was in and out in no time. And everyone was so nice! It really made my experience one to remember!