My car buying experience with Wesley was amazing. I recommend him for all your car buying needs. Melanie was excellent and very patient with me as well. My only problem was in the service department. I paid a significant amount to have my car serviced after being there for 4 plus hours for an inspection and tune up. No loaner was offered so I was late for work. My car was dirty inside after a wash was supposedly done. I called the next day to see if a forgotten coupon could be applied and they declined.I expected so much more from your dealership. Thanks Team Audi for your outstanding service you claim to offer.

Jeri is AMAZING!! I needed a new car; yet I wasnt sure if an Audi was my next car. But I called and Jeri answered. Jeri was so personable and helpful. There was one other customer inquiring on the same car - he told me that he would call me if the current inquiry wasnt a sale; even though I told him not to worry about it - as I was still on the fence; but Jeri called. He was never pushy, yet always helpful and he always kept his word. My family drove 4 hours to meet Jeri and to get my new car. It was an amazing experience. Customer Service is EXTREMELY important to me; and Jeri was/is the epitome of excellence in customer service and an excellent representation of Audi & VW brands.

Highly recommend for Audi Servicing. Was able to book an appointment within a few days and received a free loaner car. Josh provides excellent customer service and is very knowledgeable. He explained all the details and answered my questions - will come back again, thanks!

We just started looking for a good, clean used vehicle. We had found one online at this dealership. We visited and met Sales representative Patrick Beard. He was incredibly helpful, friendly and knowledgeable. We wound up test-driving three vehicles that matched our needs and price range. All three were very, very clean and low mileage! We were not pressured in any way. Since we just started, we decided to look some more. I asked Patrick to scout for vehicles that fit what we wanted. I hope we can do business with them. The atmosphere is very cool. Filled with vintage gas pumps and beautifully restored VW vans. (A 21 window model)..... Give them a visit or call.

I had been researching Audi V7 and went to the Merrillville Indiana Audi dealer to buy my car. My car salesman Jerry was so nice, he wasn’t pushy and he displayed patience. He really worked with us to make sure we were satisfied and he didn’t have us their all day. The experience was great 👍🏾.

I’ve had the pleasure of owning both an Audi and a VW bought from Team Audi VW. The sales staff is extremely knowledgeable and walk you through options so you leave knowing you have the right vehicle for your needs. The maintenance department is thorough and they get your vehicle back to you in a timely manor as well. Very happy and satisfied customer for life !

Great staff! Very knowledgeable and informative! Josh and the service crew did a great job from start to finish.Thx

I was very pleased with my car buying experience here! Charles made everything go so smooth and quick! 1st class service all the way! Looking forward to working with them in the future!

Dave and the crew at Team Audi really got me out of a jam recently. I was in the Merrillville area from out of town, and unexpectedly had a tire that needed replacing. Dave was extremely accommodating, professional and efficient. I give the whole team high marks all the way around, every service department should run like this. Thanks again, Dave and Team Audi!

Jeri and the VW/Audi team were awesome. I couldn’t be happier with the whole process. I walked in with a trade in and walked out with the car I wanted. They were very personable and professional, something that made the whole experience even better.

Very well ran Audi dealership. Easy to work with during my vehicle purchase as well as servicing it there. Service representatives are eager to help. I would rate them a 5 however the limited loaners and their lack of availability is why I score them a 4. Will return.

Highly recommend,I found out a lot about my car and can now understand why I need so much maintenance. Thank you to Joe and all Audi services.

Wayne was great to work w, came in w a trade in and left with what I wanted.

The sales part of this dealership is terrible. Wayne absolutely lied about features on a vehicle when asked repeatedly. Ended up purchasing an audi q5 new. Was told features would start after purchasing. After two days of getting run around we contacted audi to find out the vehicle didnt even have it. Spoke to Mac the GM who refused to do anything wouldnt even consider selling us a higher model to make sure its equipped. Basically sided with salesman in the lie and stated adults should do their own research despite being lied to. We have bought many luxury vehicles and this was the worst experience ever. Nothing but lies. And nothing done to correct it. Basically we are stuck. TerribleAlso anyone considering purchasing the new 21 Tahoe with 3800 miles on it should know that specific vehicle has been marked up over 10k for what they purchased it for the other week. So dont get screwed. PM me if have questions as the vehicle new msrp was 58k. Despite resale value going up they literally did another 10k increase. Terrible dealership and worst customer experience ever.

No better place to purchase a vehicle in NW Indiana as far as Im concerned... And if you are looking for a VW or Audi its thee place...! Ask for Chris or Van and theyll fix you up and then have Tim in the finance department take care of the rest...! Purchased my last 4 cars there 2 VWs and 2 Audis... 5 STARS PLUS...! Great place to do business...

Great team to work with! Family style environment.

From an online vehicle search, I found Team Audi and contacted Sales Consultant Wayne Kroner about a particular vehicle. Wayne answered all my initial questions and even sent me requested photos of the vehicle since I live 300 miles away. The next day Wayne helped me compare vehicles, took more photos, and answered even questionsfor me. Since I am very sceptical, and overall just cynical, the following day, I contacted Wayne with more questions and requests. Finally, I felt relatively comfortable purchasing a vehicle unseen. The following day my daughter and I took the 6 hour trip to Team Audi and couldnt have been more satisfied. During the whole process, Wayne was honest, patient, attentive, friendly and informative. Without question, I would recommend calling Wayne for a vehicle, and will consider making the trip again when my teenage children driving soon.

Fantastic place to do business with. Service department is top notch 👌

If it’s not urgency, I won’t come back anymore, even though it’s just 2 miles away from my home.I have prepaid repair cost on the Audi Care package. But I have to pay for replacement wiper. My Audi is less 2 years old.Audi Service offer me the detailing offer. But Team Audi don’t do that at all.When I scheduled appointment for 20k maintenance, I requested a ride. Unfortunately, they only can drive me back home, but not drop off my car at my home later. Of course, you could request a loaner. However I doubt that they even have a car available for loan.I can’t imagine how they could be the Audi dealer.

I bought a 2017 Audi A4 from Team Audi. The salesman Wesley was very informative and helpful. Ryan walked me through all the features of my new car. They made buying a car easy.

The experience resulting in the lease of our Audi Q5 was a pleasure. Our sales person, Charles, was very professional, knowledgable, and attentive to us as customers. We have a quality vehicle and anticipate quality customer service in the future having established a good relationship with the Audi team.

They r nice clean and knowledgeable. I love the vehicles and the service

Highly recommend...great car, wonderful service

Team Audi of Merrillville Indiana are the very Best. Awesome Client Service.

Great service... Straight Forward... Everyone was Friendly and Accomodating. Other Audi Dealers that Ive been to dont compare. Ill drive further for Good Service.

Wow! The best experience Ive ever had at a dealership service department. Truly amazing and exceptional. I wish everywhere I went had people like Josh working there. He was completely cool, honest and easy going. I give you big, Big, super-BIG props bud!

Very helpful with information I needed.

There may had been bad timing but the service I received it was way on the bad side to even think about coming back to it There was no type of piece of mind provided when my car had a safety issue and they gave me an appointment for 2 weeks in the future it was scary to drive the car like that for 2 weeks thinking my airbag is going to blow off at any time I my face

I contacted them via email about a BLACK 2013 Audi A4.They set up an appointment with me and my son. Drove over an hour and they didnt even have the car!! What a scam. They brought out a WHITE one with almost double he miles and it was filthy.Terrible business practice! The classic bait and switch!

Very informative and reasonable priced. Im extremely satisfied with my 2020 VW Passat R-line!! Thanks everybody!

I purchased a 2016 Audi Q3 in March of this year. After purchasing I noticed some issues going on. I took the vehicle to Audi in Orland Park twice complaining about the issues to hopefully get fixed before the bumper to bumper warranty expired. Both times I was told nothing was found and diagnostic testing wouldnt be done. Warranty expired and I was still stuck with the issues. The service was mediocre! I contacted Audi customer service in hopes of getting help because each day Id feel fustrated regret and unhappy about this purchase thinking about how much Im paying for it and how my driving experiences doesnt match what Im paying for. Was thinking about getting rid of it although I really still wanted it but not driving the way it was. I thought maybe Id have to be in the 2020 to get a better experience. The Audi representatives seem to care during conversation over the phone but when reaching out to them after to follow up and for help no one returned my calls but I was informed I could reach out to them at anytime. I was torn from the beginning on which location to visit the Merrillville location which is closest to me or Orland Park and chose Orland Park. I wish I hadnt chosen that location to begin with. I say all this to say.......I decided to further take my vehicle to the Merrillville dealership and I must say THEY ROCK!!!!!!!!! I think all of my frustrations and regret are finally over! It drives like the 2020 now! They too didnt see any of the issues I complained about but thats because after checking my vehicle out they informed me of what it needed. I trusted Joe and the mechanic with their advice so glad I did, I normally turn down dealership service if Im paying out of pocket. THE SERVICE AND CUSTOMER SERVICE WAS GREAT AWESOME!!!!!!!!!! Almost everything I complained about was fixed in this one visit with three maintenance services that Orland Park never suggested or offered. Ive found my home dealership and will be back for more services. Please continue to give us customers the best experiences possible during our service visits. THANK YOU ALL SO MUCH!!!!!!!!!!

Warm welcoming,awesome customer service, and they make me feel like Ive been part of the audi family for years!

Joe in service is the real MVP! Cant recommend them anymore. If I could get 10 stars I would! Thanks again, Joe. Give this guy a raise!

These guys were very pressing and are only out to make a buck. They seem very kind at first only because they want to make a sale. Would not recommend going here at all.

I dont personally deal with audi but my dad does and has had nothing but problems with this place after biying multiple Audis. Id rather just go to chicago audi they treat u like a king when u walk in immediately huge difference in how they treat ppl unfortunately...

Not being a previous customer, there service and personnel were outstanding.

I brought my car to team vw in Merrillville in today to get My key reconnected. They said that it was an aftermarket key (it is not) and they couldn’t connect it and threaten to call the police on Me! Stay away! Picture of the two keys for proof of being the original keys. Update they falsified information to deny my claim against the charge! That’s fraud! They break the law as well as being horrible at repairing cars and horrible customer service!

Was denied a test drive because I wasn’t 21(20) and the salesman Patrick Beard was rude and condescending when I had an intention of purchasing a 2015 Audi Q5 in cash. I understand some dealers insurance requires you to be 21 by yourself or 18 with a salesman but apparently I wasn’t worth his time to go on a test drive with me because he assumed I couldn’t afford it. I’ll be taking my money to a different Audi or Mercedes dealer.

I can’t thank Brandon and Craig enough for going out of their way to assist me. I called Friday morning because my side mirror was stuck out of place. I was able to come in that same morning to get it evaluated. It took them less than five minutes to get it back in place without damage. They save me some money and I wanted to compensate them but they refused. Brandon and Craig are a great reputation for Audi. Thanks again, Brandon and Craig!

Went into the service department to diagnose my misfire. Quick service with a great seating area.

Wesley,After a long day of looking at cars, you made our day with your professionalism and no-pressure buying approach to selling us a car. After many bad experiences with salesman on Saturday at other dealerships in the area, we almost lost faith that there were still honest, straight forward salesman out there. Once we test drove the car and decided to purchase it, the transaction was one of the smoothest that I have been through. You and Tim did an outstanding job. I think that we were out of there in under an hour. Thank you!You guys helped make our daughters b-day weekend………..she loved her 2016 VW Jetta. It had everything that she wanted. Leather, Sunroof and a “cool dash”!!!!Thanks again for your help. Hope you keep selling many, many cars this year my man!Take care,Zac

Only Audi Dealership I will deal with moving forward. I typically never write reviews, especially of this lengthiness, but these guys brought purchasing a car to whole a new level. My previous two Audis were purchased in the Chicago land area and I cant help but feel like they took advantage of me. Like wow, nice car, but no fair deal at all. Team Audi was completely different.Chris, the owner, gave me an awesome deal on my trade-in AND the purchase! He looked high and low for the exact exclusive model (S7 :) ) and always answered his personal cell phone. Beyond courteous and professional! Dave from service is really customer service driven, just an overall nice guy you can trust, and Tim from finance really took care of me. Thats saying a lot considering the financing part of purchasing a car is when buyers remorse typically starts to kick in for me. None of that this time! Anna was very knowledgeable and made the drive-off seamless. These guys are not aggressive at all and being family-owned, they really know the value of returning customers in the local area. Definitely returning soon for the wifes Q5. Keep up the good work guys!

Laid back but professional

Thank you for an outstanding service experience. Through the efforts of Joe and Bob I was able to make critical overdue repairs.The work was well done within a friendly customer service environment. I would also like to thank Mac who provided the special attention that made me feel my business was appreciated.

It was actually the v.w.service center, pushing batteries, telling untruths to sell them, went for a recall to be fixed and the sales person told me I would need a new battery, and came up with many reason, most all untrue, why I needed it now, to much pressure for me! Also I said Id put it in, nope, beware, dont let them pressure you! 243.00 !!! Thats what battery is cost these days, WHAT! 50 TO INSTALL!!! Like they sell a super battery, better then anyone else. Nope! Be smart, I wasnt, buyers regret!

After making an appointment to check out the S5, Patrick Beard assisted me with answering all of my questions/concerns. This dealership has a very professional atmosphere and I highly recommend using them if youre in the market for an Audi/Volkswagen.

Just purchased my 2nd vehicle from Team Volkswagen-Audi and it was another great experience. The first question from the sales staff when I was met at the door was would you like a coffee or water? There was no pressure to purchase like Ive seen with other dealerships and everyone was knowledgeable, friendly and helpful. The entire process after the test drive took less than an hour. I will be purchasing all my future vehicles from Team! Thank you Van, Chris and Patrick for making this a stress free purchase from start to finish.

Paul and I just wanted to say a big thank you to the excellent service and experience we just had buying our cars with Team Audi. The entire experience...from searching for the right car to getting my unicorn 🦄White on White A6 was such a good experience, and we couldn’t be more grateful! Go to Team Audi for next car, they will take Great care of you!

Good service

Went to the dealership to buy a quart of oil for a friends vehicle. The parts and service departments were great. I didnt have a funnel, but the guy in parts was letting me borrow theirs. Before I could get to the vehicle with the quart of oil and funnel, the service guy politely told me to just pull the vehicle in and they would put the quart in for us. There was no charge, just pure, honest, excellent customer service. My friend will get her vehicle serviced here from now on.

Great customer service from the service department. Always welcomed with a smile! Staff is very friendly and helpful. I have been a customer here for 5 plus years and will continue to get my car(s) serviced here. 😊

Very polished and friendly. I left feeling very confident and pleased with my VW purchase. Everyone involved in the transaction were warm and knowledgeable. I think this was the quickest and easiest car purchase i have ever made.

Best car buying experience that Ive had hands down. The customer service I received from this knowledgeable and friendly staff was second to none. If you are in the market for a new or used car i highly recommend you give Mathew a call.

Great service as always and a caring staff, wonderful to do business with!!!

Very friendly people

Team Audi is seriously amazing!!! I love going there everyone is so friendly! Everytime I have to bring in my Audi they absolutely exceed their expectations in customer service & help me with everything I need! They even wash your car after its been serviced! I recently ordered black audi rings & a black grill.. Joe was a BIG help! Even the next day they always call to make sure how my car is and if there is anything else they can help me with! Van, Wes, Dave & Joe are the best! Thank you so much!!!

Easy drop for service. Nice people

Three vehicles later, and its still the best car buying experience Ive every had. Outstanding salesmanship up front, never pressured into a rush decision, and fantastic customer service after the sale! Their service department (if you should have occasion to need it) is top notch! I would recommend them without hesitation to anyone looking for a new or used vehicle.

Joe from the Service dept. was great. Made sure we knew exactly what was wrong, what it would take to fix it and how much it was going to cost. Labor rates are a little pricey, but when it comes to taking care of an Audi its worth it. Hopefully we wont have any significant issues for the foreseeable, but if we do I know where to take it.

Horrible scam service operation. $190/hour labor. Totally overcharge for everything and try to convince you that you need a bunch of BS additional services. STAY AWAY!Edit (post their response): Actually, you tried to charge me for a 75K service (on a car with 100K miles!) even though I specifically asked only for oil change and sparkplug change. Then, when you reworked the bill, you charged me for the oil change *and* charged me again for the parts & labor. $500 for an oil change and sparkplug change? Seriously? Not to mention trying for the second time to sell me a useless carbon cleanup which is liiterally putting in a can of $30 cleaner in with the oil. SCAMs

Josh will look after your car as if it were his own. He and the folks at the service desk at Team Audi are a pleasure to work with.

Thank you Team Audi for making my new vehicle purchase such a positive experience.

Awesome place with a very unique showroom, the best staff that you could hangout with while your there. I wouldnt go anywhere else to get a car! Thanks for being GREAT!!

Friendly, but unknowledgeable. Bought my A4 here, have been ripped off on services many times. My car was APR tuned here (as the dealership is certified to do), only to be red flagged and have my warranty voided at another dealership with no warning that this would occur. In addition, was told I had to replace my turbo for $3-5k, but chose not to and took it to a local shop - ended up costing $300 as I only had loose exhaust bracket. (Turbo is 100% fine)Will never take my car here again & recommend no one else does unless they dont mind paying outrageous service fees.

Excellent service, very knowledgeable staff, & a nice new loaner.

Great guy Wes in sales and the service team is top notch.You will be happy to do business with these guys

Great job on service! They kept me updated on progress and loaned me a new Audi to drive while mine was in the shop for a recall.

Bought a car from them told me to keep a few years and build up credit. So I went to trade it in and no one will take it because they sold me the car for over twice of what it’s worth.

Joshua Janda from service department was excellent and very helpful. The overall experience with this dealershop has been great.

I would not recommend this dealship. Sales associate Matthew Cox was nice initially then things went horribly wrong. He told me It would take a couple of days to put some numbers together never did call email or send anything over to me. I was thinking to my self a couple of days for what??? On top of that he tells me something about a 10,000 downpayment give me a break!!! I have never in my life been told something so ridiculous this is not a house its a car!! This is not my first rodeo have been driving luxury cars for 15 years now. I then reached out to him imagine a customer reaching out to a sales associate to spend there money still no response. Very bad experience at this dealership communication and trust is the key to keeping customers and future referrals. Guess that doesnt matter to Team Audi.

As an educated consumer Im always Happy when a place of business takes pride in their service. Team Audi does just that. To date Ive had a Pleasurable experience with the guys in Merrillville.

If youre looking for Great Customer service, search no more! Great Team, Great facility! This place is awesome! Everyone knows what their doing and it shows! If you are looking for dealer that you can be comfortable with, this is it. Being in the Customer Service industry myself I tend to be picky when it comes to the service I recieve. Let me just say that Team Audi has past every test. THANK YOU for all you guys do.

I didnt buy my Audi S7 from team, but they demonstrated to me with their outstanding service department that this is the place I will buy my next Audi. Team Audi sets the bar for all Audi dealerships.

They gave me a good deal on my Audi

If you are looking to get an Audi or VW this is your dealership. I am on my second Audi with Team Audi and each experience has been nothing short of exemplary.Mac, Pat, and Ron worked with me to get the best possible price for my my new Audi. The service department is nothing short of amazing as I never have to wait for an appointment and they are able to get me a loaner 99.99% of the time. If for some reason there is no loaner the WIFI and endless coffee is like a mini office for me.Team Audi stands behind their product and ensures that as a customer I feels like a VIP. I guess that is why after having my last Team Audi for 10+ yrs and over 182K miles I purchased another one to replace it.Great job Mac and Team and see you at my next maintenance visit.

Alot small dealer compared to the ones in chicago. Customer service is top notch. Had my audi serviced here many times. Loaners are always clean and its always hassle free.

I am really glad my wife bought a Passat GT from this establishment!!!

I have to say was super hesitant about going through audi for my a3. I did not want to get taken advantage of but Marty assured me I would be taken care of and any issues I had to let them know. I am completely happy with team audi and how amazing they are with helping any of my car needs and are very quick at everything they do.Speak with Marty if you are a hesitant person like me! He will take amazing care of you.

Wonderful customer service, Bob was so nice and helpful and the Techs were thorough and quick!

Very nice place honest salesman.Right place to go for new carSilver Atlas 4motion

I do not recommend it. Sheer lies !!! many words but few results !!! irresponsibility

Good staff, expensive parts. Do your research first. Audi engineers must love making money for their dealers service departments. I have been able to fix many things myself after being told the car was doomed without replacing everything in the engine bay. Timing chain replacement at 80k (unsat), defective water pump 80k (unsat), Takata airbags, cheap plastic interior parts broken off, head gasket blown, cheap defective belt tensioner replaced (unsat), cheap wiring, high consumption of oil, half of dozen sensors replaced (unsat), Audi is trouble, most mechanics hate them and now I see why.

Bad dealership! Extremely untrustworthy. Lied about apr, promised rubber floor mats, and also told me that my new license plates will be sent to my house. None of this actually happened.

One of only a few honest car dealers!!

Exactly the experience you would expect from Audi. Friendly, helpful and knowledgeable staff.

Must be good. I keep going back!

Awesome service, awesome people highly recommended i bring my hemi here and top notch service

Great place, no pressure, friendly and informative service. Would recommend to family and friends.

Excellent service provided by service department.

Theyre friendly and helpful

Was considering another luxury brand when I decided to stop by Team Audi. Completely impressed with their professionalism, knowledge and friendliness when looking at multiple Audi models. Do yourself a favor and include Team Audi on your shopping list when looking for your next vehicle.

Super fast service no waiting time here just awesome. Talke to Marty if you need your car worked on.

Friendly staff, very helpful no waiting. Only dealer I visit for my 01 S4.

Great showroom, friendly staff, service dept excellent!

My go to Audi dealer in Indiana. They’re head and shoulders above Tom Wood in Indianapolis.

This dealership makes me wish I didn’t own an Audi

Nive everything

Very Helpful and see through

Love this place

Great sales and service staff