Tom & Eds Merrillville missed my estimated completion twice, costing me extra money for rental. They lack experience in BMWs which led to these oopsies. The tech left oily fingerprints on my oyster interior and stole my aviator sunglasses.
Tom and Ed’s is very professional and customer service is great. They kept me updated through out the whole process. The body work is amazing. I will definitely recommend Tom and Ed’s to family and friends.
When my car is in a wreck they are the first I consider for repair. I have been their customer since 2002. They provide top notch service and I do highly recommend them for auto body repair.
Jim and Andrew were great ! I know there were more people who had a hand in working on my car, but the faces of the company made my time doing business there exquisite. Tom and Ed’s is a great place to go for your car repair needs.
They do great work! Updates via text almost daily on progress and turn time was much faster than imagined. Had a minor issue after the repairs with a headlight and they took care of it within minutes when I stopped by.
This is my second vehicle T & E has repaired for me and on both occasions the job has been perfect. They have real talent working for them.
Had a flat tire, stopped at a gas station to put air in and air compressor was broke......nice young man (with wife) works with Tom and Eds were nice enough to take time out of their busy day and put the spare tire on . Very nice professional and kind couple. We need more caring people like these two in this world. Special thanks to the couple and if I am ever again in need, I will call Tom and Eds !!! Ever so grateful.
I visited the website before picking an auto body shop to go with. My full review proceeds this. Five star place and five star people! ☆☆☆☆☆
Awesome & Wonderful Customer Service. Very Professional and with Great repair work in detail. I am very well pleased with the Repair work done to my vehicle. I can and will recommend and refer Tom & Eds Autobody to all of my Friends, Family and anyone that I may know.. Especially, anyone that needs any type of autobody repair work & service. They even gave my vehicle a courtesy wash, with a smile and a Thank You when I did my Pick-up!.
Courteous and professional in addressing and correcting our car repairs. Kept us informed and completed work on time. Special thanks to Jose Rivera who truly represents this shop well.
I am very satisfied with work that was done. Jim and Jose kept me informed about what was happening. I would highly recommend this Tom and Eds in Merrillville.
I needed body work done on my car. These kind, professional people did an excellent job taking car of my car. Highly recommend . Do not go anywhere else for body work. They excel at their work. Highly satisfied. Dr. Carolyn Burns
Tom and Eds has great customer service. No appointments needed for estimates. One of their employees will walk you through the estimate. Scheduling to get your vehicle in had a time frame less than a week. Constant updates were sent by text as work was being completed. They work with the insurance company to get the money. The repair job was perfect. They even provide you with a flash drive with pictures of the repair and the lifetime non transferable warranty. These are pros that know how to repair body damage and provide great customer service!
They did excellent work and the work was done when they said it would be.You cant even tell it was ever damagedPeople were very nice
Tom and Eds is the BEST auto body repair place! I would not take my vehicle any other place!
Meant to write this review a few weeks ago, but time got away from me. Tom and Eds were great. Great customer service that went above and beyond to help me get an issue situated that involved getting the dealership/insurance involved. That act alone will have me returning if I ever need to and recommending others that do.
Very busy but best body shop around
A couple days ago my moms jeep was rear ended and put a hug dent in the bumper and made the left tail light cracked as well. It took them a couple of days to fix the issues which was fine since we had another vehicle to use for the time being. My mom and I are very pleased with the results of the repair on her jeep. The bumper looks like it had never been hit, which is how its supposed to look. The staff was really nice and was able to answer any questions we had about the repair. We will definitely come back to Tom and Eds if we need any body work done. I highly recommend them to anyone that needs body work.
Fantastic customer service and both verbal and digital communication throughout the entire process.
They did an amazing job on my car & didn’t take long to get my car back to me. Linda could be a little more welcoming. Other than that, I would tell friends & family, go to Tom & Ed’s.
I was satisfied with the work Tom & Ed auto body did on truck.
Very good estimate service, helpful suggestions and fair estimate.
Just had a simple trim piece hanging off my door. These guys took care of it very quickly and refused to take any money for it. Couldnt be more impressed. Next bodywork job I need I will be coming back!
I absolutely loved this place! Tremendous customer service and spectacular job on making my car look better than new. They were very good with keeping me updated through the whole process unlike a recent experience I had with Gerber. 100% recommend them to anybody looking to repair their car.
I they do not stand by there warranty. Its fake I have problems with my front an they will not replace. I will not wreck amend anyone to this place
Went to get my car inspected for an estimate for damages. the so-called inspector, asked me what was wrong with the car so I pointed out a couple of the flaws. he stood there and barely even looked at the car, he even missed a big scratch on the side view mirror (I had to look myself because he was just standing there asking me). Come to find out when I took the car elsewhere to get repaired, I ended up getting a call back asking if I was aware of damage is done to the pillars also. I said no. The inspection was not thorough whatsoever. It was pointless to even come here. My insurance send me to this place. Hopefully I Neve have to waste gas driving back.
Outstanding work and customer service, my car looked brand new when I came to pick it up.
Was nice for them to give me a free estimate. Prices too high though.
Awesome service and spot on technology! They take great care of their customers!
Great service, got all work done on my car on a short work week, interior was cleaned up and exterior washed.Will be taking my car back for any future problems
Friendly and informative staff
Nice and friendly staff!!
Great honest people.
Awesome!!!Very helpful and informative!!!
Lazy