We found the perfect remodeling partner in Bernard Luena-- deep technical mastery in this space (> 20 years), amazing design and computer skills and outstanding customer service. The Perfect Triple Crown!
Excellent experience. Recommended by my Tile installer and my family has been using them for years. Price on what I purchased was cheaper than similar tile available at Home Depot and Lowes. Amazing selection, which can be a little overwhelming but my designer, Stephanie, did an exceptional job understanding what my style/aesthetic I was going for and giving my options to consider.If you want to connect with the, I would recommend you give them a call. I originally used the web form and was assigned someone, but never heard from them.
We had a wonderful experience at ProSource working with designer Deborah! She helped us make all of the selections for our new Home including bathroom tile, kitchen backsplash, wall paint color, carpet, flooring colors for waterproof EVP.... all while ensuring they would coordinate well together overall. Deborah was very kind with excellent customer service skills and patience with me changing my mind often. Her ideas for our bathroom showers have received the most compliments and praise from our family & friends for the designs being so stunning modern and unique. We couldn’t be more pleased and we highly recommend her services.
They are the best!!! Very honest, best showroom, give good advice. On my 5th project with them, wouldnt think of using anyone else.
Were remodeling 2 bathrooms. Candy has been fantastic! She has great design ideas, worked with my funky nuances, & covered all the small details they dont tell you about on TV. Great experience!
Great place, lots of selections and the staff was very friendly & helpful.
Candy Morales/Account Manager was great! She worked very hard to match color and style, along with verifying availability of product. Ms. Morales, the Contractor, and tile installer together found workable solutions to my shower refurbishment and flooring replacement. Price was within my budget and all material appears to be in-stock.
My order was not sent in 2 weeks before install, so it was delayed…I have waited for an install date in March and was given June 8th. My order was called in the day I called and asked about it, which ended up being Memorial Weekend, so needless to say they had 5 working days to ship. Sooo, I was told it was delayed and on back order, then told it would be here on the 10th, which would have given the flooring 10 days to get here. I don’t believe it was back ordered, they were not given significant time to ship in my opinion. Lesson to self, depend on yourself to check status on something so important that you’ve worked your month around…not the company.
Great place to shop for floors! When I first called they asked me if I wanted to make an appointment. I said no thanks thinking we would like to browse first. HUGE mistake! Think of this place like the Costco of flooring. You need someone there to guide you because they have so much selection. Pries are good and if you can’t find what you need there it doesn’t exist. Definitely make this shop a stop on your flooring quest! Highly recommend to all. Sales staff is also top notch
We had a great salesperson Jessica Rodgers she spend a lot time with us and this wont be are only order we give her. great jobDon Coppola
Incredible selection of tile and carpet items. Everything imaginable!!! Friendly and knowledgeable staff.
We are renovate our home, so my contractor recommended ProSource as the place to go to select my flooring. I was to meet with Andrea and I must say that she was very professinal, knowledgeable and showed me some selections that would fit my budget. There was no pressure, and she wanted to make sure that I was satisficed with the choices I made. she kept in contact with me via text messagem phone calls or e-mail, Andrea and her whole crew went out of her way to help me with flooring and carpet and all my needs!! So, I am highly recommend ProSource the staff is friendly, and professional .thank you Andrea for being very helpful and making this process go smoothly as possible.
We have been using Jessica throughout our building experience. She has been fantastic to deal with. Great ideas and an excellent eye for color and details. Always a smile on her face and a pleasure to speak with over the phone. We would highly recommend both her and Pro Source of Brevard.
Always a great experience there. I dealt with Debra this time and shes awesome but everyone there is really, really great!
Our experiences each time we have been to Pro Source have been nothing short of fantastic. What has made our experience there has been Jessica. Her customer service, her knowledge, her ability to get what you need when you need it and her wonderful personality. Its made Pro Source which is has always been a good company, a great one.
We are remodeling our Master Bath and our Builder recommended ProSource and we are glad he did! We met with Jessica and she was wonderful and gave us great advice and ideas as we are not interior designers and needed that!Highly Recommend ProSource!
Outstanding selection, suggestions, ideas and service! We are not done with our remodel, so we will be back for more, no doubt. Totally recommend!
My experience was great! They were knowledgeable, helpful and professional. It can be overwhelming but Jessica helped me and made it a good experience.
They get you excited about the tile you pick and all seem well. But it s not,they cant get it. So you go to choice 2 they tell you its good have lots of it in stock. Great, but sorry there is not enough after all. So we decide to look elsewhere. they have our deposit and call to ask how would we like to get it back. I tell the we will stop by and pick it up. they said fine but I waited 5 days to stop by to get it but you guessed it the book keeper is not there so now I;m told they will mail it to me on Monday. We will see how that goes.
Prompt and enthusiastic service! We got samples to check color preferences. Thanks, Jessica!
Jessica was very good to deal with. She was polite and courteous. She is very knowledgeable about the business. We have used Blue Sky for our flooring needs and Bill and Rich are Great!
RProSource was wonderful to work with over email, they were able to do up an estimate from some pictures of the box of tile I was trying to match, modify it when I came back several week later needing a different about, order it from the manufacturer and even have one of their own delivery men deliver it directly to my house for a lot less than the manufacturer shipping it to my house. They even worked with me on the delivery when my cell phone went on the fritz, still getting me the tile delivered so I could work on it over the weekend. Thank you ProSource!
Awesome wholesale show room! Jessica bis the best!
Chris was very easy to work with at first, and then our order was placed and it was wrong. It was the first order before we had changed it after we picked out the marble. I went in, and talked to chris and we had to come up with a different stone because that one was out of stock. Then, the next day was spend emailing back and forth while he denied that he had made a mistake. He wanted us to pay a restocking fee. Nope, and nope. If you can’t admit to making mistakes you should not be in customer service. I know what I ordered. So frustrating.
Susan is excellent customer service person, will recommend friends to Susan,
I was amazed at the selection of tiles and accents and Andrea was so very patient as I took my time making my decisions - she was extremely helpful. I was recommended to her by Jonathan at Armour Ent/Biutler Bld who has also been excellent so far. I am anxious to see my final results.
We are so glad we chose ProSource of Brevard for our kitchen cabinets. We had visited 6 other suppliers in the area. Our experience at ProSource was excellent. They have an impressive display of products for flooring, bath and kitchen, cabinets and plumbing. Les Yanick, the kitchen/bath designer was courteous, professional, helped us to decide on the right cabinet line, and designed our installation. The independent contractor installed our cabinets flawlessly. Outstanding from selection to installation. Highly recommended.
Good people good service👍 great selection
Working with Dan and his team was by far the best experience my wife and I have ever received since moving to Melbourne some 14 years ago. Dan was customer focus and always put our needs before profit. Without a doubt, I would recommend Pro-Source of Brevard to everyone. We are 100 percent satisfied with everything. Thank you Dan.v/rPam and Rich (Air Force Retired)
I have found George, Chris and Dan extraordinarily accommodating and incredibly professional in helping me solve my flooring issues. They stand behind there products and believe in taking care of there customers which, is a rarity today.
Everyone was so helpful to my husband and I when we were picking our flooring. They are very honest, kind and respectful. Will definitely go back to pick out our back splash for our kitchen.
ProSource has a wide range of tile, stone and porcelain products and a staff that is helpful and knowledgeable. They were patient and made good recommendations - so glad our contractor steered us to them!
Prosource is a very responsive, well run business. Kim ( sales ) is attentive, conscientious and extremely knowledgeable. She facilitates the “new build” process and makes a tough job easier.
Had a very easy process from picking out tile to having it delivered. Will definitely use them again for my next project.
Excellent sales and service support! Ordered tile and carpet for condo renovation. Materials arrived on-time, to include carpet shipped from another out-of-area ProSource dealer. Highly commend Dan Roman and sales staff. Our thanks!
Very friendly and helpful staff. Everything I saw was of the nicest quality. I would recommend to everyone.
Exceptional customer service and support with a big show room to bust. Very knowledgeable staff and awesome loaders. I cant say enough good about them i will be a long time customer.
I walked into the store with an empty 10 lb. bag of grout in my hand and said I needed to order another bag to finish my project. Without asking, Courtney ordered a 25 lb. bag instead. No big deal. So I called to see about exchanging it and they said they wont take it back. The bag hasnt even been opened. The worst part was the sass and sarcasm I received. I was told I need to listen better and to Have a nice day. Thanks Courtney.
Think we found our tile for Living/Dining Room!!
They are amazingly helpful in color and style selection - and they have endless patience.
I had a flood in my home and was recommended to go to ProSource through my contractor. The stress was taken away with this company. Highly recommended!!!
I have dealt with ProSource of Brevard on several projects over many years. I find Dan and staff to be knowledgeable, helpful, and pleasant both on the phone and in person.
My wife and I worked with Kim at ProSource and she was not only a pleasure to deal with but so knowledgeable and helpful around tile and flooring products they sell.
Great selection, service and quality. Highly reccomended
Excellent service and selection!
I am very happy with my decision to shop at Pro Source! Customer service there is superb!! I just did a kitchen remodel. Had the tear out done by RL Custom Homes (also #1 in my book!). Cabinets ordered through Pro Source. I had the counter tops done by another company who I am very happy with but I have to say Pro Sources customer service FAR exceeded the counter top guys. Im not unhappy with the counters in the least, just have to brag on Pro Source and Shyla! Thanks ProSource! And a special thanks to Shyla! You guys are the best! Once you find a company with this standard of service you are going to go back for future needs and you are also going to tell your friends! I am for sure!
Make sure your customers full bill is paid the customer because since they see you and no longer the customer they try to get you to pay the bill for customer. in my case the customer bill was paid but girl who took order over phone was STUPID! They DIDNT HAVE SUB FLOOR IN STOCK (HOW UNUSUAL) SO CUSTOMER PAID FOR IT AND I PICKED IT UP. nOW IM BEING BILLED FOR SOMETHING THAT WAS ALREADY PAID FOR!! Debra is the sales person you want if you want to make sure you arent being screwed.
Very disappointed. Not only did I reach out to there FB, I also emailed and NEVER got a response, I called tried to get information of what I needed but the lady had no idea and after all I explained she said she would have to take a message and someone would call me back, yep you guessed it NO CALL BACK!Then I replied back to there FB NATIONAL with the above problems And AGAIN NO RESPONSE!There is NO Excuse for bad business and follow thru!There was No Option fir 0 Star or I would of given that!
Very professional and courteous staff
Great customer service.
Super friendly and helpful team
Ok but new staff not real friendly to non contractor.
Every thing about floor, plus....